Our furnace stopped working on the weekend and we were looking for someone to come in as soon as…read morepossible to check things out. Scheduling an online appointment was super easy with appointments available the next day (Sunday). I didn't even need to wait that long. Within an hour of making the appointment, the technician gave me a call and was on his way over that day. Chris was wonderful! My expectations for furnace repairs is always a little high and I was a bit worried about how much an emergency response repair would be. I was pleasantly surprised by the price, it was quite reasonable. Lovely service overall, definitely will use these guys again!

Chris was fantastic. He asset the situation and fixed our pipes in a timely manner. I strongly…read morerecommend

Very disappointed in how, after 2 plus years of solid service they completely dropped the ball…read more Went to open the house on MV 1st week.of May. Error code on units showing no refridgerant, which means probanly a leak. Called that Monday for appt. Was told they are not on island t il Thursday, so took appt then between 10 and 12 arrival " but they will be there closer to 10" per customer service person. 1 pm to 2:30 pm multiple texts and phone calls to the owner and his CSR. No response from.owner and.CSR was in a meeting At 2:45 got a text they qere not coming today and woukd try agin early next week to get back on island. Temps were n in low 40s at night, 50s daily and i had no heat. Called Climate Care MV. Set up appt for 2 days later, but a guy frred up and was there at 7pm Ran tests, put in a dye came back 6 days later and detected the "Massive leak" in one of bedrroms. Called Senville, found out F&J had tegistered the unit with correct address and email but had someone elses name and phone.number, so we had to correct the registration Shipped unit in 2 days. Climate care installed, recharged, pressure tested and all was good to go with time to spare before 1st renters arrive. Will use Clmate Care moving forward as they are very reliable , thorough and on island. I woukd think twice about using a company for mini splits or any unit that may need routine servicing or emergency servicing that is based off island. Find an onnisland vendor. Sorry F&J but here we are 4 weeks later, no text email or phone call to apologize for completely failing a now former customer ​​

I met this company through AngiesList last year. I used them to complete an HVAC project at our…read morespa. The owner was unprofessional. When he started the project, he left the place messy and I had to clean up after him. All the equipment was all over the place, as you can see in the pictures. I had to collect them and clean everything after he left. These pictures were sent to him at the time. He was extremely aggressive, asking to collect the remaining balance even though the project was not completed. While our spa was under construction, he was overly insistent in wanting to install the unit system even when the contractor advised him to wait. We asked him to wait until the project was completed entirely because we wanted to protect the HVAC units from the debris of the construction. In the end, we let him install the units while the construction was still happening because his behavior was inappropriate, and we just paid him to let him go. We've been having issues with one of the units since May. It had been making noise, and we called him in order to let him know that one of the units wasn't working properly. He said he would stop by to take a look, but never did until June 14th. He picked up the pump and said he would get back to me within 24 hours because the pump wasn't working. I have been calling him since, but he never picked up his phone or called back. At this time, the weather is extremely hot, and our products and guests are both being negatively impacted by the heat. Overall, my experience has been negative.

I had heard commercials for OSM and thought I'd give them a try. My air conditioner wasn't blowing…read morecool air. The tech came to my house and was friendly, knowledgeable and thought the problem could be fixed with adding more Freon. So far so good. If I have to call them back for any reason I will. I recommend this company for anyone with a/c issues.

We have them come out every year to inspect and clean our central AC and they always do a great…read morejob. Very courteous and professional. And very conscientious to clean up after themselves. This past summer, we noticed a very bad smell in the house when the AC was running. We hadn't had our annual cleaning yet. We called them to see if we could book that, but once we describe the smell, they came out right away as they suspected the smell was mold. And, they were correct. We ended up having to replace our entire system; it was 15 years old. It was a very hot week and it was going to take several days before they could get the new system in and install it. They offered to loan us a wall unit while we waited for installation, but our windows couldn't support the weight. So what did they do? They went out and bought a portable floor unit just to lend to us! I was beyond touched that they were willing to do this for us. That was way above and beyond. They definitely earned a customer for life in us. Highly recommend!

RE Coogan himself was the only one to call us back when we had a problem in the dead of winter. He…read moreevaluated the problem during a storm over the phone with us, gave us tips to get through the evening and was out the next day to assist and get things rolling. We were confident in his abilities based on how well he listened to our concerns and was able to help in a pinch. He was personable and engaging. We felt his estimate was fair and honest. He helped walk us through the RISE process for Weatherizing our home, and was super patient as we dealt with a lengthy delay in processing the 0% financing loan - which in the end, was the most frustrating part of it. But, surprise, surprise, that's a RISE problem - not an RE Coogan problem! Coogan's dedicated team of professionals were efficient, prompt and neat throughout the installation of our new unit. Our heat and hot water never worked so well - atleast in the years I can remember! He brought us great peace of mind and a relationship that we are fortunate to have for our future needs.

R. E. Coogan Heating Inc. is an exceptional company, and I highly recommend them…read more When our hot water boiler stopped working over a weekend, I spent Monday calling several companies for help. Most either weren't familiar with my boiler or couldn't schedule a service call for days. When I called Rob, the owner of R. E. Coogan Heating Inc., he explained that they were busy but promised to stop by that evening to see what he could do. Rob arrived around 7 PM and spent over an hour troubleshooting the problem. Although he couldn't get the boiler running that night, he assured me he would contact the manufacturer the next day and continue looking for a solution. True to his word, he called me the following day with recommendations from the manufacturer and returned that evening to try them. It was clear that he was doing everything possible to repair the boiler and save us the expense of a replacement. Unfortunately, the boiler could not be repaired because the required parts were no longer available from the manufacturer. After exhausting every reasonable option to restore it, Rob helped us move forward with a replacement as quickly as possible. After four days without hot water, I expected we would have to wait at least another week for a new installation. Rob initially estimated that the work could begin Friday and be completed by Monday. However, he called on Wednesday to let me know he had rearranged his schedule and hoped to start earlier. At 3 PM on Thursday, Rob arrived with Henry and Nick to begin removing the old boiler. He then brought in additional crew members the next day and worked hard to complete the installation as quickly as possible. As promised, our new boiler was installed and our hot water was restored by Friday evening. What impressed me most was Rob's commitment to helping us. He went out of his way to accommodate our family, worked tirelessly to find the most cost-effective solution, and followed through on every promise he made. Henry, Nick, and the rest of the team were professional, courteous, and respectful of our home, leaving everything clean when the job was finished. It is rare to find a company that combines expertise, integrity, and genuine care for its customers the way R. E. Coogan Heating Inc. does. We are extremely grateful to Rob and his team for their outstanding service and highly recommend them.

I had the exact thing happen to me. When they were at the house they seemed to know a lot about my…read moreneed and the system. I called several times, left emails and texts and it's been 3 weeks and no reply. Lack of response before I'm even a customer tells me a lot about service and contact after installation. Glad to go with a different company.

Came out to measure and get info said they would be in touch with a quote then ghosted. That was…read morealmost two months ago. I figured with summer and covid they were busy so I tried to give the benefit of the doubt at first. I've called several times trying to see what's going on and everytime get told "Oh he is very busy. Oh I will make sure he sees this." The 2 stars is for the receptionists are always pleasant even if they are shining me on. The man who came to measure was nice, quick, and wore a mask in the house and answered all of our questions (just not how much- still waiting for that). It is a shame I'd actually respect the company if they could just be honest and say we aren't taking new clients, we are X weeks backed up, or we don't want to come out to your town instead of stringing me along to wilt in the heat.

After working with a local company (Wakefield) for over 8 months, we called UGN. They diagnosed…read morethe problem at the first visit and our splits were up and running the next week when part arrived. After 8 months of no heat or AC I cannot say enough about UGN.

We can't thank UG Nasons enough for coming to our rescue after the first HVAC company we hired did…read morea terrible job. From the moment they arrived, their professionalism, respect, and deep knowledge were clear. They quickly assessed and fixed the issues we were left with, and we only wish we had chosen them from the start. If you want the job done right the first time, we highly recommend UG Nasons. Outstanding service!

I've used several plumbing services over the years, and none compare to Zompa Plumbing. Mike and…read morehis son were incredibly kind, helpful, and professional. After a bathroom floor replacement turned into a nightmare--with the flooring company leaving a huge mess, my toilet in the bathtub, my bathroom door off, and even my baseboards in the trash--I was already stressed and displaced in a hotel. The flooring company also took three extra days to finish, due to a dispute between the owner and his contracted worker, delaying the plumbing work. Throughout it all, Mike answered every call, offered helpful advice, and reassured me they would come as soon as I was ready. His son arrived early, completed the plumbing work perfectly, tried to put my door back on for me, and even took away my old toilet at no charge. Their price was significantly lower than the other quotes I received, and the work was excellent. I'm so grateful for their kindness and professionalism and will always use Zompa Plumbing going forward!

After dealing with a water main break, none of the faucets in the house had running hot water, only…read morecold. We reviewed comments on this site regarding local plumbers and left a message after hours with Zompa Plumbing and Heating. Mike called me immediately and showed up the following day with his son John after handling an emergency pipe break elsewhere. They fixed the problem within a half hour, and will followup with other small issues they found in need of repair. Highly recommend this family run company; quick to respond, knowledgeable, professional and friendly. MKD, resident of Bristol

I was in the middle of a kitchen remodel and needed to have an 8ft section of forced hot water…read morebaseboard removed. This also required tying drops back into zone, filling and purging zone of air. Laurie also changed the hi-vent while zone was drained at no additional. All of this in under 2 hours! Fantastic service! Extremely responsive and on time! Very reasonably priced! I highly recommend Laurie and will certainly be using her services again!

Reliable. Professional. Accurate estimates. Quick responses. Best plumber around. Highly recommend.read more