Totally unreliable. Owner makes a great sales pitch at initial consultation but once contract is…read moresigned he becomes a ghost in the wind! Resorted to calling corporate office in order to get phone calls returned. Contract was for two weeks, 6 visits each 4hrs in duration. Well the caregiver managed to show up only 3 times over the course of more then 3 weeks, eventually had to call corporate to terminate contract. In addition we paid extra for a skilled caregiver as opposed to just a companion. The caregiver that actually showed up for 3 visits our 6 was not skilled, held no certifications and had no geriatric experience. She was very nice which is important but not equipped in anyway to provide the care we requested and paid for. I definitely would not recommend the Abingdon MD franchise location of this business. I cannot speak of how other franchise locations are managed or operate but the Abingdon location is a joke.

Visiting angels has been a great organization. Responsive, caring and thorough. Would recommend.read more

When faced with a last minute change in my husband's needs for recovery following surgery, my first…read morecall was to Mark Decker at SYNERGY HomeCare. Neither the late notice nor the slight panic in my voice caused him concern. He quickly and efficiently put together a plan that allowed my husband to recover at home and that guaranteed that our environment was safe. He communicated with the hospital, coordinated the caregivers that we would need, and personally oversaw the implementation of our plan. Things only got better when we met our caregivers who were professional, friendly, and supportive, and who offered me numerous tips. Avoiding an in-patient rehab was our first priority, but we quickly found even more advantages to the services provided by SYNERGY HomeCare. We will be forever grateful for the personalized services that SYNERGY offers and the commitment to meeting the needs of each individual client.

Helping hands Home Aid was an amazing organization to help with needed home care for my elderly…read morefather. They were always on time, wonderful caregivers, and completely flexible In regard to what our needs were as my father declined overtime. I highly recommend them to anyone looking for caregiver assistance, vetted and professional experience, amazing quality of care, and quick responsiveness when asking questions or for customer service needs.

From the owner: Helping Hands Home Aide & Services completes a personalized care plan for each client and matches…read morewith the best fit caregiver. Doing so allows our staff to immediately notice a change in status, implement a daily routine and familiarity between clients and caregivers. First Aid/CPR/AED classes available in- person or online.

After a recent visit to visit my Dad (82 years old) realized he was needing some additional help at…read morehome after my Mom's passing last year. With me being out of state, I had limited time on my last visit to get everything coordinated. I reached out to multiple companies that could provide personal care and some companionship. After interviewing many companies, we picked Senior Helpers. From my initial call inquiring about services to our in home assessment, I was impressed with them and how they engaged my Dad. The next day they set up a few intros with potential caregivers and we found our Sarah. She has been amazing for my Dad and filled what was missing in his daily routine. The office team's communication has been great, keeping me updated on his progression. Being out of state, it has really made me feel a little more easy that he is in good hands. Can't say enough about Senior Helpers team. Dave J.

My overall care was excellent! All my Nurses were caring and supportive to meI had the opportunity…read moremeet some the most kind, gentle and loving people who strive to give the best care of all their patients.My review comes about 4 months later, because I had to really think about what I was going to write about Sterling Care Bel-Air because I have two reviews, one is about the Healthcare aspect and the other is about my experience with Kitchen Manager/Kitchen! I would like to say Thank You to Channel, Taylor, Janae, Shana, Elaina, Mia,Mandy,Denise these women were AWESOME at their jobs, They are all very attentive and really care about their patients! I say SALUTE them all! Job will done! My PT/OT Nazir and Shameena were the best working with me so that I would be able to come home and function and give me the confidence to achieve my goals with team work from the staff working with me! All my Doctors and Administrators were top notch and very professional. Amani, Robert and McKenzie were there to assist me when I had to speak to upper management! Now, here is Part II of my review that has to do the Kitchen Manager and the Kitchen! As you know when you staying in a Rehabilitation facility like Sterling, they are supposed to accommodate your Dietary Needs. I am Vegan/Plant-Based( meaning I don't eat foods that contain Meats like Beef/Chicken/Fish and Seafoods, and others items that contain Dairy like Cheese, Eggs and Milk) basically any living animal that has a face, I was at Sterling Care for 25 days and my meals were a nightmare! Because, there was a Kitchen Manager named Maria, who no idea or clue on how to prepare Vegan Foods for me to eat, it got so bad that my wife had to bring foods for to eat and I had order from DoorDash/Uber Eats and she even brung a Vegan Cookbook so she could get some recipes because the Kitchen could not make meals for me to eat. Even though the Director of Dietary went out of her way to make sure that the Kitchen had Foods that I could eat, the Kitchen Manager Maria dropped the ball and she was clueless and useless and definitely didn't know how to run the kitchen One day she had told me and another resident that she thinks outside the box when it comes to cooking the meals at Sterling and the next day when they bought me what was supposed to be a Vegan Pizza for my dinner, the next day I went off on this Kitchen Manager for her incompetence and ignorance for serving me something that looked like terrible! My whole stay everyone said that the foods being served was horrible and tasted like prison food! Another reason why I was so mad is because my health insurance was paying for me to eat meals that were for dietary specifically for me. But here's the kicker their were 3 other cooks who came and asked me what would you like to eat and these 3 cooks hit a home run when they were working and my meals were perfect and I knew when they were in the kitchen and the Kitchen Manager Maria wasn't working. It got so bad the Director was helping to make my meals correctly and I had to have a conversation with her District Manger to get some satisfaction! Because you have the title of Kitchen Manager/Chef doesn't man you can't learn and have an open mind and Food Service and Culinary. Myself, I'm a retired Executive Chef/ Kitchen Manager of 25 years and I still learn new techniques and ways to cook good foods. I really hope that the Administration and the Owners of Sterling Care review and take a look at my review and others about the Kitchen Management situation and maybe look into possibly getting a FOOD SERVICE Company like Aramark or Compass that can accommodate all dietary requirements and know how to cook but also have good LEADERSHIP! I want to give a special THANK YOU to Mr. Jimmy, Rebecca for cooking and creating meals that I could and taste delicious! My overall experience was great with the exception of my meals by the Kitchen was Excellent and I would recommend if you want to have a love one who might need some assistance or rehabilitation! Sterling Care of Bel-Air is the right place to be. Happy Holidays and Happy New Year!

Exemplary breakfast club thank you activities the new kitchen manager…read more had bacon, grits(wow) French toast scrapple and a egg frittata with cheese thank you activities and I believe her name is Andrea the new kitchen manager