The admissions directors were very helpful and supportive prior to my Mom being placed in this…read morefacility. However, it's almost as if the moment she was admitted, all bets were off! It was impossible to get anyone on the phone; when visiting, sometimes it was like a ghost ship. So, to receive a call 2 weeks later that my loved one had been "found unresponsive" and passed away hours later leaves me with SO MANY UNANSWERED QUESTIONS, which may never be answered. After such a tragic ending, one would expect some acknowledgment, even a tepid "we're sorry for your loss." Not from these folks! I'm sure there are hardworking caregivers there; I have to believe that. That said, if you have a choice, I recommend considering every other option before considering this one.

The Nursing staff is a joke. Know it all lazy dummies. If you care about your loved one you will…read morenever leave them with this incompetent team of nurses. The rehab department was actually great but that's the only nice thing I have to say about the Clairmont.

I do not trust this business and would not recommend doing business with them. They will lie to…read moreyou and then turn around and lie again. I would not recommend this company and would NEVER put a family member in this place. I had taken a tour of the place and saw they had open rooms available. I was told my dad was accepted as a patient. The same day he was accepted, I had driven 40 minutes to take my dad to Longview Hill. I was five minutes away and received a called from Cammi C. that she had changed her mind and my father WOULD NOT be accepted as a patient. I was going to pay full private pay--no help from insurance or medicare. Cammi called me a liar as well as the hospice social worker a liar. This is no way to run a business. They seem to say one thing and do another. That shows me that they cannot be trusted. I would not feel comfortable trusting anyone there. They showed their true colors. I am so glad I found this out before my dad was a patient there because who knows what lies I would have been told. I would NOT recommend this place. Not a place you can trust!!!!

Incredible community from the staff to the residents. This place really makes you feel like you're…read morefamily, I am so grateful for this community

i am unhappy from the sales pitch to the living conditions. I was assured on multiple occasions…read morethat this community met the requirements of the VA Pension with Aid and Attendance. That is FALSE. The website for this community states they have partnered with Patriot Angels. How is this possible when this community does not meet the requirement of a Protective Environment? The community does not have 24-hour Security personnel. This community is not staffed 24-hours a day. I feel the website is misleading, untrue and is guilty of false advertising. If you are considering moving into this community and seeking assistance from the VA, beware and think twice as your application will not be approved. As to the living conditions ... My parents dealt with a non-functioning bath tub for 3 weeks. The unit that my parents moved into had been vacant for at least 30 days and in my observation, nothing had been done to inspect the unit or ensure things were functional before they moved in. My parents have reported the housekeeping service which is included in the rent is beyond POOR. In the 8 weeks that my parents have been residents here, they have seen the housekeeper twice. If not mistaken, the apartments are to be lightly cleaned once a week with a heavy cleaning once a month, Lastly, the dining service is a hit or miss. Meals are not served on schedule. On more than one occasion, it has taken 1 1/2 hours to be served. I have also been alerted to the fact that the residents may not ask for any substitutions. It is a take it or leave it kinda of service. As such, my parents find themself skipping many meals and buying groceries. This defeats the whole purpose of moving into a community that provides 3 meals per day. It certainly doesn't help reduce expenses. I have also heard that the dining room staff is not very nice.

My dad is in care here and cannot even get a glass of water. I'm on hold, I guess indefinitely…read more Woman who answered the phone didn't seem to understand the request to please deliver him water. I cannot find a website for this place to contact anyone else. Whoever is answering the phone simply put me on hold. My dad is 92 years old and just wants a glass of water.

Nurses are rude and disrespectful. Kitchen management is unprofessional, and often not present. If…read moreyou have any respect for yourself or your loved ones you won't go anywhere near this place