Best Event Rentals is great. I only needed to rent chairs, but ended up renting some carnival games…read moreas well. Their prices are great and the games made the event fabulous. Their delivery team is super helpful and very conscientious with everything they dropped off and picked up. Could not ask for anything more. I would use Best Event Rentals again. Thanks for making my event a special day!!!

Our experience with Best Event Rentals in Fort Collins, CO was extremely disappointing and…read moreunprofessional. The farm table we rented was delivered to our garage the day before Thanksgiving, and when we went to set it up, it was immediately clear that one side of the legs was broken. The table would not safely stand upright. The underside showed obvious damage: splitting wood and a metal bracket shifted out of position, preventing the legs from locking securely. We attempted to call the company as soon as we discovered the issue, but they had closed early due to the holiday. When the table was picked up on the next business day, I informed the delivery crew of the damage. I also contacted the company directly, explaining that the table had arrived broken and was completely unusable for our event. We took and submitted clear photos showing the condition of the table. The response we received was both dismissive and unacceptable. Instead of taking responsibility, the representative told us: "As for the table I will call the owner about it as she looked at it along with the delivery crew and warehouse crew. From what everyone is saying so far the table did not go out like that and at this point I cannot refund the table." That message was sent on Monday. It is now Friday, and we have received no further communication, no follow-up, and no resolution of any kind. In short, the company delivered a damaged table, failed to provide timely customer service, refused to take responsibility despite photographic evidence, and then stopped communicating altogether. This level of disregard for customers is unacceptable, and we will not be using this company again. I strongly urge others to look elsewhere for reliable rentals and professional service.

So helpful! Stopped in to get a new handle for my mini…read morepropane tank, after trying several places. It was a unique valve handle and was not in stock. But they went through their old stock of tanks and found me one! Really appreciate the effort to help me out!!

Male employee who waited on me was cool, helpful and polite. Girl sitting at counter when I…read morereturned a hammer drill was rude, would not wait on me. She said she was busy working on something else. I asked her if I needed to sign something and she irritatedly said I don't know. I let the tool and said you do work here don't you. I am revising my review to 5 well deserved stars. My previous review was not representative of the store's customer service. Manager called very concerned and wanted my experience to be a positive one. I will recommend Arapahoe rental because they truly do want customers to have a good experience.

Bob, the owner, is great to work with. Very helpful, prompt to respond, and knowledgable about…read moreanything and everything arcade, pinball, etc. He has locations all over with jukeboxes, pinballs, arcade games, and pool tables and has helped me get on my feet. He is really honest and has great equipment.

I rented from Triple S in 2023 / they did a great job. And I tipped about $150 as well. This year -…read moreI requested a quote and it was over $100 more than last year. When I told that I was annoyed that the price went up so much and told them I would not be able to tip the crew as much - they sent a note telling me to take my business elsewhere ... ** GIVEN JIMS MESSAGE BELOW ** Here was their message to me: "While we appreciated your business last year, we were taken aback by your insinuation that our employees are not paid properly and your veiled threat of a bad review this year. For these reasons we choose not to work for you moving forward." As per my email -- I did not say they did not pay their employees - I simply said I would have to cut back my tip .... and I never said I would do a bad review - however after the above email - I posted the review. This company needs to stop lying - I will not recommend them ... And I actually bumped them to a single star as well ...

Rented a tent for an early morning winter executive event. This was a last minute request that…read morethey were able to accommodate, which was great. I needed this tent enclosed and heated for a 6 AM event and I was assured that heating would not be an issue. Once the tent was set up we were faced with a filthy tattered tent with four walls that you can fold back creating an entrance. We had to rush out to resolve a lighting issue as they thought our event was at 9, which was a mixup on their end. After running the heaters for 3 hours, the tent was still too cold to use. This left us with no choice but to come up with an alternative last minute. The tent was never used and just ended up being an eye sore at the main entrance of our facility for an event. When voicing my disappointment after over 5K spent, it was just brushed off as the cold complicated everything after being assured several times that the tent would stay warm.

September 28, 2022…read more I decided to wait until after our daughter's wedding to post this negative review of Libbi Alcorn and her company, Luxe Event Productions, LLC. I hired Libbi on March 4, 2022 as a full-service wedding planner for our daughter's wedding in Fort Collins on September 4, 2022. While I was optimistic and positive about hiring her initially, the result of this decision ended up as one of the worst experiences of my life. Since I was planning this wedding from out-of-state, I wanted an experienced wedding planner to find and work with all the necessary vendors to build a wedding venue on my daughter's horse ranch. I interviewed Libbi and communicated what I wanted and needed from a wedding planner. Libbi assured me she would find and secure the vendors and help me with all the aspects of the wedding planning process to their conclusion. Initially I was pleased and optimistic about my decision to hire Libbi. She was pleasant, seemed knowledgeable about vendors and whom I should hire. Early on, she contacted an outstanding DJ (Brandon Harrington of Suit and Tie DJ Professionals) and I secured the contract for his services. She also initiated contact with a rental company to order a tent and other necessities. As the weeks passed, critical wedding vendors had not been contacted or secured. I would email and text Libbi for updates and seldom received a response. I had to initiate almost all communications, asking her to schedule conference calls, inquiring about what progress she had made with regard to securing vendors, etc. Libbi and I had approximately 4 phone sessions in 3 months, during which we discussed long lists of items that needed finalizing. I was hopeful that she would follow through with her promises, but time passed and nothing changed. Here is a partial list of Libbi's lack of follow through as a wedding planner: On March 18, 2022 I asked about an officiant, and Libbi said she had the perfect choice. He was available, and I asked her to send me his contract. Over the weeks and months, I continued to inquire about the officiant and eventually, she admitted, he was no longer available. I asked her to secure a videographer, whom she said was excellent (and available), then weeks later he was inexplicably unavailable. I asked her to find and secure another videographer. She said she was doing "research" on them but she never followed through with a recommendation or a contract. In our initial conversation, Libbi emphasized the importance of securing a good photographer. My daughter wanted to hire a photographer she had used in the past for her wedding. Libbi had reservations about my daughter's choice and told me she would contact her immediately to ensure she would be a good fit. After months of not receiving a contract nor any communication about the photographer, I called her and she said she had never been contacted by Libbi and was wondering if we still wanted her to do our wedding! I followed through and secured her contract myself. Libbi provided input on available caterers and asked me to select three and select the food items I would like to sample (which I did in short order), so she could contact the caterers, get bids, and set up tastings. I waited weeks for her to get back to me. In advance of a visit I was making to Fort Collins, I reiterated my desire to have the tastings scheduled. When I met Libbi during my visit, she had not set up one tasting and informed me that our number one choice for caterer was now unavailable. I then had to set up my own tasting by going to the caterer's restaurant, contacted the catering manager, ironed out all the details (which took days of communication), and secured their services. Libbi never once communicated with our caterer. Early on, Libbi created a wedding board and said she would post ideas on it (and asked me to do the same) so we could establish a unified wedding plan and scheme. I posted 99% of the ideas and Libbi only made one or two comments on all my posts. We never discussed the information on the wedding board, and after I terminated her services, she pulled the wedding board so I would not have access to it. Libbi told me she was "almost finished with our wedding budget" mid-April but I never received any budget-related information. On April 11, I asked Libbi for names of 2 florists so I could call them and visit their shops to discuss wedding flowers during my upcoming stay in Colorado. She did not provide me with any names. One month later, Libbi set up an initial phone meeting with a florist, whom I really liked. I did not receive any follow up information from Libbi about the floral contract. After I terminated Libbi, I called the florist and she said she had reached out to Libbi on three separate occasions about the wedding flowers but she had never responded. Libbi promised to help me with the creation and ordering of the wedding invitations, yet provided no assistance. I sing

Libbi and her team were so responsive and creative! They made our son and his bride's May wedding…read moreso beautiful--perfectly designed for the tastes of the bridal couple. Luxe made us feel unique and special each time we met or spoke. They minimized stress (&expenses!) and helped us truly enjoy this special day. I cannot recommend them highly enough!