Extremely helpful staff. Very efficient and knowledgeable. I was able to obtain my paperwork and be…read moreon my way quickly.

From the owner: As a full-service independent insurance agent, we're here to cover all your insurance needs…read more There's more than just a voice on the phone. There's always a friendly, local customer service person ready to meet you at Goss & McLain in downtown Holyoke. For over 125 years, we have always put people and relationships first. Over 93% of our customers continue to renew their policies through us year after year. In addition, our staff members have been with us an average of 13 years. This mean Goss & McLain is more than an office, it's a family of dedicated professionals working together to help customers. We take great pride in their loyalty and believe that continuity of relationships and outstanding service are what sets us apart.

Russ Yusenko was my agent when my family and I lived in Western MA. he was always super helpful…read moreand made you feel like you were his only client when in fact Ormbsby is a very popular insurance agency. I really love the fact you can get your license plate right there in house without having to go to the registry. Today I had to call and get a title from an old trailer that I had in MA and now living in CA. I needed to get a title since moving and accidentally throwing out the title with the trash Russ was able to go into his computer and go on the dmv website and order me another one. He went above and beyond. I had other agents in this agency do similar things to help me out throughout the years I can't say enough good things about the entire team.

Ormsby Insurance is the BEST insurance company I have ever dealt with. When we were searching for…read morea homeowners policy, not only were the rates great, but the customer service was even better. Our agent provided us with multiple options and laid out the exact price for everything. Likewise, when I moved my auto she provided me with an apples to apples quote for my old policy, suggestions for updating my policy, and the exact differences, in price and coverage, between everything. She was fantastic! I have never had such a great experience buying insurance! I highly recommend this business.

Triple A in west Springfield is a nightmare . They never and I mean never ( I waited I hour) answer…read moretheir phone . I pay them $160 annually and it's the biggest waste of money . They are awful . All I wanted to do was talk to someone in membership . I have paid them for 3 decades approx $35,000 for nothing except a battery charge twice in 30!years. I am cancelling my membership it's the biggest waste of money O Dowling

I am trying to locate my car which was put on a flatbed at 6 pm to go to New Jersey and be there by…read more9 p,m The car was not delivered to New Jersey. AAA says we 'agreed' to a tow and store. No contact beyond the pickup on the flat bed was made since 6 pm.

Carlos Rios one of the best I've ever seen in my life. He took care of me give me the best…read moreinsurance. I would definitely come back to see him again, and again, he deserve 10 stars. please call go see him if you ever need insurance for anything.

From the owner: Our specialty is customer service. At FR, the insurance and benefits group, you are more than a…read moreclient; you are your family. We love to help those who not only need insurance but also need help understanding how insurance works and why it's important to be covered correctly.

I had been a happy Allstate customer for 5+ years before I moved to the western MA area and…read moreswitched to this agency. I called to set everything up at lunch time, which meant that I got a good hands customer service agent (the office completely closes for for an hour for lunch every day). He was very nice but made a mistake switching my policies, when I tried to get John's agency to help me correct the problem I had nothing but issues. First I had two of each policy, then I had no policies, then I had only renters. All the while I was driving my car around thinking that John was taking care of it. He never did. Plus, the people in his office are rude, impatient and have no business being in a customer service related job. I was so aggravated by this experience that I've abandoned Allstate altogether for another company that has better customer service. Stay away from this agency!

I received a sales call, in violation of the state and federal no calls, promoting Allstate auto…read moreinsurance. When I feigned interest the caller offered to transfer me to my local Allstate agent, the agency of John P. Slosek. When the caller attempted to make the transfer, I stayed on the line long enough to hear tat he was indeed calling the Slosek agency. Be advised that this agency hired an offshore call center to violate the no call laws for them. If you're looking for an insurance agency that doesn't obey the law, this is what you're looking for.

This company is one of the most unprofessional company's I have interviewed with. I had a interview…read morewith Lynne M. Ledger Director of Human Resources and the president of the company. Both Lynne and the president advised me after the interview that they wanted to move forward with hiring me. Lynne advised that her or another colleague from the spring field office,would drive down from spring field Massachusetts, to Rhode island and give me a tour of the North Kingston office. It took me two weeks to finally get a hold of Lynne. She did not return any of my calls or responded to any of my emails, when I was requesting a update on when someone was coming down,to meet me in the North Kingston office. Lynne finally answered my call, after two weeks of not respnding. She advised me, she meant to call me but did get a chance. She advised me that something had come up. I advised Lynne, I had passed up on two other job offers, because she had made it clear, that the company was going to move forward with hiring me. Lynne then told me after reconsidering the need of this position, it was decided to terminate this position. Lynne advised that nothing was signed so technically i was never hired. I advised that both her and the president told me that they both wanted to move forward with hiring me.I advised that I had passed up on two other job opportunities,because of her and the presidents previous statements to me. Lynne then told me, maybe they will take me back smh .This company is very, very unprofessional and do not respect people's time. Just a warning to STAY AWAY !!!!!!! From this company.

From the owner: Our specialty is not only in personal auto and home insurance but also in commercial insurance such…read moreas Truckers, Churches and non-profits, Contractors and Main Street businesses

Horrible customer service. People in that office would rather do anything else but their job. The…read moreoffice may be open until 4:30, but no one there will or can do anything. Yes indeed, an office "full" of people that won't do anything because ONE person left early.

I have been a client of First American Insurance for years. They are awesome! Nancy, the…read morereceptionist has been there forever and knows my account be heart. All the girls in the office go above and beyond to get my policies right. They even go to the RMV for me, for FREE! Which is amazing, because seriously, no one wants to go there!! I have a great rate for my auto and home insurance. Plus my husband is a contractor and they just gave him an excellent quote for his liability insurance. I would recommend them over and over!