Carlos Rios one of the best I've ever seen in my life. He took care of me give me the best…read moreinsurance. I would definitely come back to see him again, and again, he deserve 10 stars. please call go see him if you ever need insurance for anything.

From the owner: Our specialty is customer service. At FR, the insurance and benefits group, you are more than a…read moreclient; you are your family. We love to help those who not only need insurance but also need help understanding how insurance works and why it's important to be covered correctly.

Russ Yusenko was my agent when my family and I lived in Western MA. he was always super helpful…read moreand made you feel like you were his only client when in fact Ormbsby is a very popular insurance agency. I really love the fact you can get your license plate right there in house without having to go to the registry. Today I had to call and get a title from an old trailer that I had in MA and now living in CA. I needed to get a title since moving and accidentally throwing out the title with the trash Russ was able to go into his computer and go on the dmv website and order me another one. He went above and beyond. I had other agents in this agency do similar things to help me out throughout the years I can't say enough good things about the entire team.

Ormsby Insurance is the BEST insurance company I have ever dealt with. When we were searching for…read morea homeowners policy, not only were the rates great, but the customer service was even better. Our agent provided us with multiple options and laid out the exact price for everything. Likewise, when I moved my auto she provided me with an apples to apples quote for my old policy, suggestions for updating my policy, and the exact differences, in price and coverage, between everything. She was fantastic! I have never had such a great experience buying insurance! I highly recommend this business.

I've been using Bell & Hudson for over ten years and anytime I have an issue they jump right to it…read morewith really speedy and friendly customer service. They help you when you need it, and that's what you want in an insurance company. Special shout out to Christine and Elizabeth for being such a super help in times of need.

From the owner: Servicing Western Massachusetts for over 100 years…read more Bell & Hudson Insurance Agency, Inc. has been servicing the residents of Belchertown, Massachusetts and the surrounding towns of Hampshire and Hampden Counties for well over 100 years! In fact, our roots go back to Civil War Days. The mission of Bell & Hudson is to provide our customers with the best advice on insurance to protect their property, casualty, life, disability, health, and commercial insurance needs. We work to assure that our customers secure appropriate insurance at a fair and reasonable cost from a financially strong insurer. We encourage our customers to communicate and meet with us as often as possible to keep us up to date on the changing risks that they face in this fast paced, ever changing world. At Bell & Hudson, we take the time to fully understand your needs and present solutions that meet those needs. We will give you the time to get the protection you need because we always have time for you.

Triple A in west Springfield is a nightmare . They never and I mean never ( I waited I hour) answer…read moretheir phone . I pay them $160 annually and it's the biggest waste of money . They are awful . All I wanted to do was talk to someone in membership . I have paid them for 3 decades approx $35,000 for nothing except a battery charge twice in 30!years. I am cancelling my membership it's the biggest waste of money O Dowling

I am trying to locate my car which was put on a flatbed at 6 pm to go to New Jersey and be there by…read more9 p,m The car was not delivered to New Jersey. AAA says we 'agreed' to a tow and store. No contact beyond the pickup on the flat bed was made since 6 pm.

Prompt, polite, professional, friendly and thorough service…read more What separates the companies that excel from those that don't? Those five things.

Very helpful, fast and friendly service!. Nicole helped me to make it easy and stress free.read more

I had been a happy Allstate customer for 5+ years before I moved to the western MA area and…read moreswitched to this agency. I called to set everything up at lunch time, which meant that I got a good hands customer service agent (the office completely closes for for an hour for lunch every day). He was very nice but made a mistake switching my policies, when I tried to get John's agency to help me correct the problem I had nothing but issues. First I had two of each policy, then I had no policies, then I had only renters. All the while I was driving my car around thinking that John was taking care of it. He never did. Plus, the people in his office are rude, impatient and have no business being in a customer service related job. I was so aggravated by this experience that I've abandoned Allstate altogether for another company that has better customer service. Stay away from this agency!

I received a sales call, in violation of the state and federal no calls, promoting Allstate auto…read moreinsurance. When I feigned interest the caller offered to transfer me to my local Allstate agent, the agency of John P. Slosek. When the caller attempted to make the transfer, I stayed on the line long enough to hear tat he was indeed calling the Slosek agency. Be advised that this agency hired an offshore call center to violate the no call laws for them. If you're looking for an insurance agency that doesn't obey the law, this is what you're looking for.

had an amazing experience visiting the GEICO office in West Springfield. From the moment I walked…read morein, the staff was welcoming, professional, and genuinely helpful. They took the time to explain everything clearly, answered all my questions without rushing me, and made the entire process smooth and stress-free. I really appreciated how patient and knowledgeable they were, especially when it came to helping me understand my coverage options and find the best fit for my needs. It's rare to come across customer service that feels this personal and efficient at the same time, and it definitely left a great impression on me. I'd highly recommend stopping by if you're looking for reliable and friendly service.

Walked in to ask about a claim check. He barely looked up from his computer. More of a " What is…read moreit" than a hello. And his answer was that I needed to speak to the Estimate Officer rather than Geico anout the Check Geico sent. It's clear I'm paying too much for car insurance for this customer "care." Send in an investigator to see how he treats other customers. High premium for half of what I was covered for 5 years ago. Vacant overall customer service.

I appreciate Garrity's help on a complex matter, where they were able to get a home/auto rate lower…read morethan what I was even targeting! Thank you!

I can't say enough wonderful things about Garrity. Specifically Darren Pagliuca who has been the…read moreaccount manager for my mother and I and he has gone above an beyond to be wonderful. His communication is clear, he's informative, makes sure we understand the full scope of each situation, and he always takes my call! Top notch customer service!

Called office on Saturday Dec. 3, 2011 at 10:30am for quote. I was greeted (nix that - ungreeted)…read morewith the worst customer service. The extremely rude woman, Marianne (office manager - no less) said she could not help me, there was only on a skeleton crew (not my problem-I'm a customer), and concluded with saying she'll put me on hold for at least 20 minutes then only maybe she could get back to me. As I was replying to her she hung up on me in mid sentence!!! I called back immediately for her name which she gave me - Marianne. I explained she just hung up on me and her response and I quote "Oh I hung up on you, well it was my pleasure". What kind of business do you operate? I have never in my life experience such rude customer service and the lack of professionlism amazes me. This woman should not be working with the public. I am even more appalled to see on their website that this woman "Marianne" is the Office Manager. Really?? Wow. I am a hardworking business woman myself and actively involved with the Springfield Community. I selected this establishment to support local business in Springfield. I will certainly get the word out that no one should EVER do business with this company. I will contact the owner or organization directly and the BBB (better business bureau) as well. Tina

We've been with StoneBuilt Insurance since we moved to Saratoga Springs back in 2001--and we've…read morenever once looked elsewhere. First with Alex's father-in-law, and now with Alex himself, this agency has set the bar in every category that matters: personal service, quick response, and consistently competitive pricing. When we moved to California six years ago, we didn't even consider switching. That's how much we trust and value this team. Whether it's auto, home, umbrella liability--you name it--Alex has handled it all with a level of attention and care that's rare these days. What really sets StoneBuilt apart is that you feel like a person, not a policy number. Alex is responsive, knowledgeable, and proactive--he checks in, shops rates when it makes sense, and always makes sure we're covered without overselling. It's the kind of small business you want to support because it actually shows up for you. If you're tired of waiting on hold with big-name carriers or wondering if your coverage actually fits your life, do yourself a favor and call Alex. You'll get a real person, a real relationship, and real peace of mind.

Really professional! Kyle was so easy to work with! He made it sooo easy! We will definitely refer…read moreall of our friends to this company! He really cared and he made us feel comfortable about the coverage we needed and made the transition stress free.