had an amazing experience visiting the GEICO office in West Springfield. From the moment I walked…read morein, the staff was welcoming, professional, and genuinely helpful. They took the time to explain everything clearly, answered all my questions without rushing me, and made the entire process smooth and stress-free. I really appreciated how patient and knowledgeable they were, especially when it came to helping me understand my coverage options and find the best fit for my needs. It's rare to come across customer service that feels this personal and efficient at the same time, and it definitely left a great impression on me. I'd highly recommend stopping by if you're looking for reliable and friendly service.

Walked in to ask about a claim check. He barely looked up from his computer. More of a " What is…read moreit" than a hello. And his answer was that I needed to speak to the Estimate Officer rather than Geico anout the Check Geico sent. It's clear I'm paying too much for car insurance for this customer "care." Send in an investigator to see how he treats other customers. High premium for half of what I was covered for 5 years ago. Vacant overall customer service.

Russ Yusenko was my agent when my family and I lived in Western MA. he was always super helpful…read moreand made you feel like you were his only client when in fact Ormbsby is a very popular insurance agency. I really love the fact you can get your license plate right there in house without having to go to the registry. Today I had to call and get a title from an old trailer that I had in MA and now living in CA. I needed to get a title since moving and accidentally throwing out the title with the trash Russ was able to go into his computer and go on the dmv website and order me another one. He went above and beyond. I had other agents in this agency do similar things to help me out throughout the years I can't say enough good things about the entire team.

Ormsby Insurance is the BEST insurance company I have ever dealt with. When we were searching for…read morea homeowners policy, not only were the rates great, but the customer service was even better. Our agent provided us with multiple options and laid out the exact price for everything. Likewise, when I moved my auto she provided me with an apples to apples quote for my old policy, suggestions for updating my policy, and the exact differences, in price and coverage, between everything. She was fantastic! I have never had such a great experience buying insurance! I highly recommend this business.

I enjoy having Arbella Mutual insure my car. The service is great, and my price is fair. I have…read morerenewed with them for the past four years and have not had any issues. I was in one accident years ago that was taken care of with relative ease. I say relative because cars crashing into one another is never an easy process. When insuring a car in Massachusetts, I would not hesitate to use Arbella again.

I have paid this insurance company approximately $500 a month for the past 15 years or so. My high…read moreschool senior son was pulling out of the school parking lot one afternoon got into an accident which they did not investigate thoroughly or they would've realized the other driver was under the influence. In any case, they are dropping us completely because he is "under 21 and has either an accident or a ticket "which I find ironic because insurance is supposed to help you in hard times not drop you. I do not recommend this company to anyone. Their morals and lack of humanity is shocking and disappointing.

Tried to talk to the owner, didnt go well and he yelled at me to say I'll be taking my business…read moreelsewhere after 11 years, 4 of which I've been SEVERELY overpaying without one phone call from the insurance and the one time I call to get a new rate before the next year they're rude. Better off with literally anywhere else rather than this place, plus their staff turnover is crazy. I can't blame the staff I wouldnt want to work for him either

They judge based on looks and will talk bad about people when they think they cannot be heard. Stay…read moreaway from this business

Triple A in west Springfield is a nightmare . They never and I mean never ( I waited I hour) answer…read moretheir phone . I pay them $160 annually and it's the biggest waste of money . They are awful . All I wanted to do was talk to someone in membership . I have paid them for 3 decades approx $35,000 for nothing except a battery charge twice in 30!years. I am cancelling my membership it's the biggest waste of money O Dowling

I am trying to locate my car which was put on a flatbed at 6 pm to go to New Jersey and be there by…read more9 p,m The car was not delivered to New Jersey. AAA says we 'agreed' to a tow and store. No contact beyond the pickup on the flat bed was made since 6 pm.

I was referred to Lussier by CAA for home insurance. I have now been put on hold twice - and have…read morebeen waiting over 55 minutes. This company is TERRIBLE.

From the owner: Since 1975, Lussier Insurance has provided the kind of one-on-one service that earns trust, builds…read morerelationships and gets the job done. As a family-owned business, we share your concerns for protecting your family...and the things that matter to them.

I had been a happy Allstate customer for 5+ years before I moved to the western MA area and…read moreswitched to this agency. I called to set everything up at lunch time, which meant that I got a good hands customer service agent (the office completely closes for for an hour for lunch every day). He was very nice but made a mistake switching my policies, when I tried to get John's agency to help me correct the problem I had nothing but issues. First I had two of each policy, then I had no policies, then I had only renters. All the while I was driving my car around thinking that John was taking care of it. He never did. Plus, the people in his office are rude, impatient and have no business being in a customer service related job. I was so aggravated by this experience that I've abandoned Allstate altogether for another company that has better customer service. Stay away from this agency!

I received a sales call, in violation of the state and federal no calls, promoting Allstate auto…read moreinsurance. When I feigned interest the caller offered to transfer me to my local Allstate agent, the agency of John P. Slosek. When the caller attempted to make the transfer, I stayed on the line long enough to hear tat he was indeed calling the Slosek agency. Be advised that this agency hired an offshore call center to violate the no call laws for them. If you're looking for an insurance agency that doesn't obey the law, this is what you're looking for.

Carlos Rios one of the best I've ever seen in my life. He took care of me give me the best…read moreinsurance. I would definitely come back to see him again, and again, he deserve 10 stars. please call go see him if you ever need insurance for anything.

From the owner: Our specialty is customer service. At FR, the insurance and benefits group, you are more than a…read moreclient; you are your family. We love to help those who not only need insurance but also need help understanding how insurance works and why it's important to be covered correctly.