Came in for an update on my current health issues and status, with a quick exam. Dr. Nash is knowledgeable, thorough and caring. She didn't rush my appointment, answered all of my questions and assisted in filling out my paperwork. Sometimes, there's a delay, but today, it's easy access to parking, quick check-in and while her MA is taking my vitals...she came in to begin my exam. She did a physical exam and capable to explain, in detail while filling out my paperwork, yay! BIG thank you!! read more

Arbor Family Medicine - Gracie waiting patiently for her fave doctor NASH!! She knows the way to her exam rooms and expectation of treats from Dr. Nash, lol! - Family Practice Near Me - Denver, Colorado

Not at all surprised by the existing low ratings. Kathrine Loecker and Ken Hahn were cool, but everything took at least a week longer than expected. Rosenblum was a total jerk and anyone else I saw didn't care. I saw Rosenblum as a patient and worked with him as a professional and he was condescending to almost anyone he encountered. I will be looking for a different practice ASAP after the phone call I just had with staff at the Westminster office. She offered no help or empathy. I felt like I interrupted her conversation with another front desk staff (7/14/2026 @ 1400). Very unprofessional. You guys suck! No wonder Loecker left! read more

I saw this provider and was told a prescription would be ordered--but it never was. I called back three separate times over the next month and left messages with her MA, who also said she would send it in, yet nothing happened. I then called the front desk three times and was hung up on twice and had to leave another message the third time. At this point, I still have no idea if I'll ever receive my prescription. It's incredibly frustrating, especially after taking a day off work and paying for the appointment. This has been one of the most unprofessional and disappointing healthcare experiences I've had. read more

This office is not capable of handling even the simplest tasks. It took 5 days to call in my prescription. Once the pharmacy received it, it was found to be twice the dosage. Now, on Friday afternoon, they will not answer or return phone calls. Most likely, I will have to wait till Monday to hear from them. Normally, the Dr. is ok to deal with, if you ever get past the incompetent staff. read more

Don't call and leave messages if you want to hear back from someone. You can leave multiple messages and they will admit they got the messages but can't give any reason why after over 2 weeks they couldn't bother to call me back. I am diabetic and out of supplies and their advice is to go to the ER which I can't afford. I cannot believe how unreliable this doctos office is. Don't trust them with your health. read more

I absolutely despise this place if I could give a 0/5 I would. I keep giving them chances and every time they show me why I shouldn't. This time it took a 6 days to get a result from my x-ray, mind you I called about it 3 times and they passed me around on hold and just wasted my time. Today I spoke with Kelly who was the only competent one in that place that could tell me anything. It turns out my x-rays had been available since 4/30/26 which is even more infuriating since I called on 5/1/26 and they "didn't have it". It is now 5/4/26 and once again I had to call to get my results. read more

I would give this office 0 stars if it was an option. This office is so unprofessional. Every time I have an appointment I always wait over an hour past my time. They won't even tell you the Dr is behind. They just let you sit and wait there. I completely understand running a little behind, but what is the point of having an appointment if you have to wait over an hour past the time you're scheduled? Their response to messages is also VERY delayed. I've waited over 5 days to hear back from Drs here and that's only because I call back and pester them. Time to find a new provider. 10/10 DO NOT RECOMMEND read more

Arbor (both locations) have been my PCP for over 15 years, and I have good things to say about the Doctors, BUT since they were acquired the office operations SUCK more than they used to. As everyone has said...You can't talk to a person to get seen. You leave a message and NO ONE calls back to schedule you. I've had to go to urgent care twice because no one communicates. My husband and I are looking for a new practice who wants patients. It's so sad because it's not hard to run a business but they make it painful. (pun intended) read more

Repeatedly submitting wrong prescription to the pharmacy. Even after specifically spelling the prescription needed they get it wrong, costing me over $70. Also, it is impossible to reach anyone to fix their own mistakes. It immediately goes to voicemail, and then someone may call you back in days/weeks. I am moving to a different practice. This is ridiculous! read more

I am a new patient of Dr Nash.She was nice and efficient, however, her staff and follow up are inefficient. I had labs done 10 days ago and still waiting for Someone to contact me to Discuss the results. I have left two messages for Dr Nash the second time I was told that a message had been sent to her assistant to contact me to discuss results as stated no one has contacted me. I find this sloppy and inefficient practice. The. People that answer the phone made me feel like I. Was an imposition each time I have contacted the office I find them rude. read more

I sure wish the online scheduling was actually working. It would be helpful! My husband will not go to urgent care or the emergency room so if they say they have 0 appointment openings, I do not know what I am going to do. But I will update once I call in the morning of 12/23/24, Monday! Wish me luck! read more

This place is horrible. Between this office and the Westminster office, nothing can be accomplished. Anytime you need to speak with someone, they are unavailable and will "call you back". You have to constantly call them in order to get results instead of them reaching out to you. They have a terrible system for referrals and the one person that works them is never available. Save yourself the hassle and literally go anywhere else. You'll thank me later. read more

My doctor is great, the rest of the office personnel are very rude and they're billing department sucks , find somewhere else if you can.

If you were Zach A's patient, he's at SCL Lutheran in Wheat Ridge now. I went here for 4+ years and finally quit because of how poorly run the front desk. Horribly rude admin staff - they have no idea what they're doing and treat patients like drill sargents. This practice is majorly mismanaged and needs to take a long, hard look at how they treat people. They also really need to update their office, it's dirty and old - has a 90's elementary school vibe. I was hospitalized in the Amazon rainforest earlier this year and found the clinic down there to be cleaner and more modern than Arbor Family. read more

Both the nurse and doctor were incredible - I must say that this was my best experience with medical professionals in YEARS. I cannot recall a doctor taking the time to talk, explain, listen and answer questions to the degree that Dr. Schreiber did, perhaps ever. I am so grateful that Anthem chose him as my new PCP and I pray he doesn't retire any time soon!! read more

Your time is not valuable here. 3x I have gone in only a to be abandoned in a room never to see a Dr.

Update: Time to find a new office. Major lack of quality patient care, poor Communication throughout the office & disorganization going on. I was told I was coming in for a steroid injection. Then got a call the morning of my appointment and was told I was getting a trigger point injection. Then got to the office and they had everything set up to give me a steroid injection ....... Every single time I have been in there the doctor leaves and no one says anything about being done with the appointment. No one says "let me show you the way out" or "your welcome to leave now". They just leave you in the room to figure it out yourself. Lastly... At my appointment I was given a different patients MRI results on top of my own. Major breach in HIPPA..And the lady at the front desk didn't seem to be phased about the mistake. The lady was not only not wearing a mask like everyone is supposed to in the office but also flossing her teeth. And then removed the floss touched my paperwork with the floss in her hand and handed it to me. read more

Every bad review is accurate. This place has terrible communication, does not call patients back. I'll leave several voicemails and hear nothing, and when you do finally talk to someone they have no clue what they're doing. Trying to get prior authorization for medication through this office is horrific. Like previous reviews, the staff is rude and incompetent. If you need from this office i advise to call in and ask to speak with the office manager because that is the only way you're going to get what you need and that's IF you're lucky to even get through. I guess the one positive I have to say is that at least this company is providing jobs for the special needs community. read more

I have been a long time patient here. So much so they asked me to be on the patient advisory counsel. I also, years ago, was a front office manager at a doctors office out in Aurora. I have loved AFM, the staff and doctors. I have referred may family and friends here! BUT...the last few years have been a complete disappointment. I have a couple cancers diagnosed so being seen regularly, I am told, is very important. I have not had a physical since Nov. 2020 where I was preasured into getting a vaccine after saying no! I have tried using the patient portal, which is suppose to make everything easier to message my provider and make an appointment. No answer on two tries. I emailed Rachel, no response. I do not want to call as the wait time and staff has been so rude and uncaring. I literally witnessed a front office staff roll their eyes at an elderly male patient who asked "where do I go again?" for his blood work, she responds "where you always go...". Recently, my grand daughter was in the hospital with EV-D68 as she has asthma and could not breathe. She was transported in ambulance to Childrens. After recovery, this office keeps calling over and over to my daughter, who is a single mom, working 2 jobs trying to make ends meet, to schedule a follow up appt. I was able to take my grand daughter, but once there, was kept waiting to check in due to many staff members talking, (could be important, no assumptions) then was told I had to have her insurance card although she had been seen several times this year by Melanie and Dr. Nash. We left and they continue to call my daughter, always asking who she is...what? Then state they must get my grand daughter in. WE WERE THERE! Then Ricky today tells my daughter "you need to take time off work"!!!! Really? Do you, Ricky, know their financial situation? Do you know she does not get time off like normal folks as she is commission only? Time at work, focused is the only way she gets paid? What happened here? I went on the website today to request an appointment, Tishana, apparently not on site at Thornton, calls me to confirm an appointment. Very friendly! Again, what happened to the Thornton office? So sad and very disappointing! read more

Today is November 8, 2021. This happened this morning at approximately 10:00 am. I called Arbor Family in Thornton in the attempt to gather some information whether or not Dr. Schriber had sent approval to Rocky Mountain Infectious Disease Specialist, P.C. Before I could even ask any questions the female person said "please hold for a brief time." I didn't even have a chance to say anything. While on hold I heard the phone call answered and placed immediately on hold again four times. When it was finally answered (45 minutes later) I requested that I had an extremely important question I needed answered. RMIDS would not issue infusion meds for home use until my PCP approved. I asked this person to contact my doctor and was rudely informed that she would contact his assistant. I asked her to leave a note on his desk and was informed that that was against HIPPA. I said could you contact the assistant to ask the doctor and she said that she was with a patient. I then asked to speak to the office manager and was told that there wasn't one working today. I said " well damn. This is very important as I would have to drive to Aurora every day for the infusion. The person then said " don't cuss" and put me on hold again. Unbeknownst to me she transferred me to the office administrator at the Westminster office. Cheryl came on line and I explained to her what had transpired and she informed me that the office manager was out ill but there was an office administrator on duty at Thornton. Cheryl then looked at my chart and informed me that RMIDS did in fact have permission to send me home with meds and everything was covered. This took about 10 minutes and she even called RMIDS to confirm. Your office staff at the Thornton Office is not only rude but performs triage every time we call and they decide what, when, how and where we treated when we call for an appointment. Your doctors, medical assistants and PA's have no idea what is happening to us patients nor do they have any power over their office staff. The office staff is controlling medical care! They consistently lie to us and make stuff up. This person I had to deal with today wasted over one hour and fifteen minutes because of her ineptitude to be able to tell the truth and have the office administrator look at my chart. Due to your office staff my wife and I will be looking for another doctors office. Your doctors are great but your office has run us off. I need a doctor to talk to about my health not the office staff taking over my medical care. The office staff has overstepped and controlled my care so I am finding an office where doctors are still in charge. This practice is completely run by the office personal. Your doctors and nurses are oblivious to how really awful the front desk is. Trying to get to a nurse or doctor is like beating down the Great Wall of China. The front office could have cost my hubby his life. Until there are changes don't go here. We've been here for over 20 years so this decision wasn't made lightly. If you want to stay alive go elsewhere. Secretary's here dole out your health care. AVOID AT ALL COSTS. read more

This is the worst medical office I have been to, from the front desk to the doctors. First of all the girls at the front desk look and sound like they absolutely hate their job. I walked in to get my birth control shot that I get every 3 months. The older lady at the front just stood there and stared at me and proceeded to say, in a snarky manner, "are you even a patient here?" Ive been coming to this office seeing Dr. Nash since I was a child, why would I walk into a doctor office for a shot if I am not a patient? Common sense ladies. And the medical assistants are all rude, no one has care for patients in this office. And I highly suggest the doctors not force medication on a patient when a patient says no, like Dr Nash has done to me multiple times. I will be looking for a better office, with a better staff that actually cares about their patients. read more

First of all, lack of communication from the staff on how the process was going to go for the procedure I was seeking. Dr. R was rude and explained to me the procedure was not like ordering a cheese burger. Very unprofessional. Then continued to lecture to me about how I should have known the process of how many visits going to take. Staff never informed me before I arrived to 1st visit. I'm in my late 40's and never encountered such a place. All this was after waiting about 1 hour past my scheduled appointment to see doc. I should have read the past reviews and went some else. And yes I canceled all my future appointments there and going to another clinic. read more

I went to the office in Thornton in May came home so depressed after being in that office. Went again today and same thing, instead of feeling better I came home again depressed. Everyone I encountered in that office in May and today were very RUDE! I think those people hate their jobs. If you can't go to work and treat people with respect and courtesy you shouldn't work with the public. Time for me to find another primary care physician. read more

I have been looking for a doctor that I feel comfortable with for as long as I can remember. As a child, a teenager and even as a young adult I never felt like I could find a doctor I could trust, a doctor I could count on to help me when I needed them. My family and I had just moved to the area. I was driving down 104th one day and saw Arbor Family Medical. I made a mental note and eventually looked them up when I was in need of an appointment with a doctor. When I called I needed a same day appointment. They explained that it was a busy day and that they only had appointments available with a Physicians Assistant. I absolutely needed to get in that day so I took what I could get. I was scheduled with a PA names Melanie Anderson. When I went in it felt like a regular doctors office. Nothing great but nothing bad. I was only in the waiting area for maybe 5 minutes. They seemed to be pretty efficient. I met with the nurse who I really liked and eventually met with Melanie Anderson who I ended up really liking! I was intrigued by her. I have been seeing her ever since and can not say enough good things about her. Just recently I had an appointment with Melanie A. Anderson, PA-C to discuss some long term medication concerns. My husband went along with me because he had as many questions as I did. When we were leaving he said to me "I don't know how you found her but she may be one of the better doctors I have met." He could not have said it better. I am so glad I called Arbor Family Medical. read more

I am done with this office. Done. I have been coming here for almost 5 years now, and it seems like things are getting worse. I absolutely love Melanie, and have seen Gina a few times and love her as well. But I have to say, the medical assistants need more people skills. Especially Melanie's. She is so short and acts so cold on the phone. I had to call back twice to go over some lab work because she wouldn't explain what was wrong. She simply stated "your lab work showed this and we should do this" and transferred me to the front desk to schedule. I was in shock. What does that mean? What is this procedure? After this I sent an email through their new online system, and got a short, cold reply. I asked about some head issues, and was told if it's not any better then I need rehab... what is that? why? This has been an issue for almost a year and NO one has mentioned this. Just very frustrating. I have had to do most of my research online after speaking with them. I will be trying to find a new doctor. I understand they are busy and have other patients, but I need a little more clarification when you are telling me something is wrong. read more

Incompetence is too nice of a word to describe the office staff. Ran out of my prescriptions, even after making multiple phone calls over the course of a week, and reassured after every phone call that my prescriptions would be sent to the pharmacy. I feel like Charle Brown trying to kick the football with Lucy. Finally just had to fire my doctor, and find someone else. Who has the time to deal with that kind of crap. read more

This place has no respect for their patients' time. Waited more than an hour in the waiting room and another 30 minutes in the room. This has happened several times and then they don't take the proper time with you because they are so behind. They try to hurry you out. I will never go back to Arbor again. read more

I loved my Family Practice Dr, but she is in Boulder and I live in Thornton. Because I had become pregnant, I needed to find a doctor in the area that was close to home and that would deliver. It wasn't that easy to find a Dr outside of the hospital in Thornton that also delivered. I found Arbor Family through my insurance company and they said that Dr. Nash (female) was full, but Dr. Rosenblum (male) was available. I have no problem with the gender of my practictioner. My appointments all went great, Dr. Rosenblum and staff were very nice and attentive throughout my pregnancy. I saw them quite frequently and was treated great. For the most part, I never felt that I had to wait very long for my appointments and my actual visits with the Dr. were sometimes up to 30 minutes! Dr. R spent a lot of time talking to me and answering the gazillion questions that I had. Since Dr. R is a Family doctor, he was also my son's doctor. I thought this to be most convenient. He delivered, came to visit the 2 days I was in the hospital to check on me & my son and also did my son's circumcision. But it seemed that things started to slowly go downhill after the baby came. With my very newborn son in tow, I waited in the lobby past my appointment time and then waited in the waiting room for up to 45 minutes for the Dr to see me. Then my appointments were short and I felt that the Dr just wanted to get out to the next patient (like they were way overbooked). I did notice that anytime I discussed symptoms for myself or my son, Dr. R was quick to prescribe something. During my pregnancy, when I told Dr. R that vitamins in general make me nauseated, he prescribed prenatal vitamins - at $40 a month supply. Craap. I also ended up taking the 1 hour, 3 hour and 5 hour (almost unheard of) glucose tests for gestational diabetes, only to find out that I didn't have it (every mother I've talked to is taken aback at why I had to do so much tests). My infant son was fussy and didn't want to sleep on his own, so Dr. R diagnosed him with acid reflux and prescribed him medication. The final straw was when I had a question about my son seeming to have a hard time breathing due to snot that I couldn't get out, Dr. R - who was rushing out, told me to put saline in his nose and then suck it out with a bulb syringe. As he was stepping out the door, I told him that the syringe was too big for his little nose. As he walked out of the room he just said "then get a smaller one" and left. Oh kay then. I quickly went on to find a pediatrician for my son.... Until I switched, I didn't realize there was much of a difference between a specialty Dr (Pediatrician, OBGYN) vs. a General Family Practice. I know each Dr is different, but what I like about our new Pediatrician is that he's not quick to prescribe any medications to my son... Appointments with the PA are relatively easy to get and the wait time not too long. Oh, and by the way, if you leave a message with their after hours services (it wasn't an emergency, I just wanted a callback for something) you'd be better off calling during regular business hours, because you won't get a callback. read more

Always A Great Experience Receptionists are very nice & helpful. Nurses are extremely attentive & nice as well. My Doctors & Physician Assistants and very knowledgable and helpful. read more

They now have a more efficient workflow in place for requesting prescription refills. During our last appointment - a few months ago - we complained about our past experiences to the doctor, who had no idea what had been going on on the administrative side of things. She told us about the new workflow that they were implementing and asked us to stay on as patients to see if this solved our problems. I have to say, it is a lot better to get the prescriptions. It takes up to 48 hours, still, but at least we get a response and know that the prescriptions will be ready when they say. I still don't like that they only send in refills for birth control for a few months at a time. It becomes annoying to call their office so often. And they require a visit every few months if you are on anything more involved than birth control. We're staying the course with this office mostly because they're nearby and because they are trying to address their problems. We'll see how things change as we go forward. read more

First visit. Forgot my insurance card. The admin says today would be self pay. I said I can look up my info online and give it to her. She says no, need to see the card so can copy it. She offered no other options. I couldn't call in the info when I got home. I told her she lost a client and that her attitude of belligerent intolerance and inflexibility was really inconsiderate when I had waited 6 weeks to get in. Avoid this place. There is a reason they have a cumulative 2 stars. Other choices are available. read more

Update: I appreciate Dr. R's response and am glad to see they're making process changes. They're a step in the right direction. Thank you!! ---------------------------------------------------------------------------------- After dealing with Arbor, Ameripath, and my insurance company for almost a year, I am done with this office, at least for my own care. They do a halfway decent job with my children, but their billing practices are focused on the bottom line, not their customers. I went in for a exam last October and began receiving EOBs from my insurance provider for 'non-covered services' shortly thereafter. Ameripath put the ownership on my insurance, my insurance put the ownership on Arbor, and both told me it was MY responsibility to have Arbor rebill the lab charges which had been denied. I submitted an appeal after going around with all three parties for months, and was told by Arbor "Don't worry, we'll send documentation to help!" Was told by my insurance NO paperwork was every received, and my appeal was denied. Want to prevent this? Simple, if you go in for a physical, do NOT even mention ANY other health concerns. Doesn't that defeat the purpose of primary care? read more

Do not go here if you have chronic asthma. I am 24 years old and have had asthma my entire life. They have a policy where if you have asthma and want your medication, you have to go in EVERY 6 MONTHS to do a dumb breathing test just to prove you still have asthma. On top of that, my "asthma" appointment isn't for 2 weeks, but my prescription ran out, so I have to go without my asthma medicine (DURING COVID) for 2 weeks because of their dumb policy. I'm absolutely shocked. I have never had this problem at any other doctor's office. read more

Went there just for a vaccine last fall, but the billing staff failed to file for insurance in time (which was told by my insurance company) and wanted to charge me the full amount of over 500 bucks to make up for their fault. I've talked with the staff many times over a year and they kept saying the insurance should have accepted without mentioning the fact that they filed it too late. And they kept saying it would be solved but then they still sent me the bill till today!!!! I will go through legal process or file a complain because this is absolutely NOT ACCEPTABLE!!! I AM NOT PAYING FOR THEIR MISTAKE!!!!! read more

So happy we found this family practice. They were so friendly and helpful this morning when we had 3 new patient appointments. The PA's were very thorough and for the first time I did not feel rushed through an appointment. I can't say enough about this practice and how thankful my family and I are to have found them. read more

I called and scheduled a wellness appointment, that is covered by my insurance. The office called and had me come in to do labs the week before my appointment. When I arrived for the appointment, Dr Nash came in the room with an intern, not asking if I was comfortable with this. The intern spent much of our time telling me about his background. I had to ask about my lab work. We discussed a few other questions I had, and the was the extent of my wellness check up. I had to ask what my lab results were. I then got my bill, and they had coded my visit for a visit with the DR at $150 and a $50 charge for behavioral counseling. I called an explained that they had coded this wrong for my insurance, but they will not change it. Now instead of my yearly wellness visit (that is covered), I now owe the office for my visit. I'm livid and will not be back. As i'm reading reviews, I see that many patients have the same problem with billing in this office. They don't seem to care that they are losing patients. read more

Very expensive even with insurance, it was about 50 dollars to get a single spray freeze treatment to remove a simple wart on family member. Then they froze it so lightly the treatment was completely ineffective. Finally went to dermatologist and it was removed effectively the first treatment there. At Arbor family the total charge to Insurance was about 400 dollars. They received about 300 from our insurance and our 49 dollar copay. Can't believe they can charge insurance so much for an simple yet ineffective wart treatment. We wrote a letter with our complaints to no avail. read more

I was there a couple of days ago a d received a prescription they sent it out but it wasn't filled out correctly. The pharmacist can't fill it a d the doctor won't contact the pharmacist or myself. When I call they say sorry then transfer me to voice mail again. They do t seem to actually care read more

I had recently switched insurance providers and had to find a new primary care doctor. I called five places before Arbor family and they all were booking me two to three weeks out. Arbor Family fit me in the very next day and they were very prompt and professional. I was called in right at my appointment time and the doctor was soon to follow. I received great medical advice and was on my way. Thank you read more

I haven't seen a doctor in over 20 years, so I decided that it was time to go and see one. My first experience was horrible. I really wasn't told anything by Gina. She was not personable at all, and she seemed that she couldn't have cared less about my well-being in the slightest. I got lab work ordered, and then Gina left the room. No "Good Day" no "You're Done" nothing at all. I literally had to figure out myself that the visit was over, and I also not only had to figure out how to get back to the front desk, but where to go and get my lab drawn. After all of that obnoxiousness, I decided to give it another shot, but with another P.A. Melanie was great, she actually spoke! Real words! I was more at ease with Melanie, and I will continue to use her. The people that answer the phone on the other hand need a few classes on etiquette, but that's neither here nor there. read more