The store has been significantly updated making things a lot easier to locate. As always, the staff…read moreis friendly and eager to assist you. Connolly's continues to be my favorite store.

Amazing staff! Ask any question and they know exactly which aisle! I was often guided to the…read morelocation when I wasn't totally sure of the item I needed. They were incredibly helpful with great suggestions! The store is so well set up and fully stocked and the prices are great!

I have always enjoyed coming to The Grainery for various reasons but mostly because I love…read moreeverything in their shop. Most recently I came in to find a birthday gift for a friend and order a Christmas centerpiece for my mother in law. I entered the shop and noticed there were a couple of ladies working. I was not greeted at all, no eye contact even. It was as if I wasn't there. I walked around the entire store hoping they'd make contact with me but for a half an hour, I got nothing. As I was walking through, one of the employees walked past me holding a box of some sort and as she walked behind me, she let her elbow rub along my back as if I was in her way. No excuse me, no I'm sorry. I didn't know what to think! I was so terribly disappointed by my visit that I don't think I will be back for some time if ever.

I ordered a 14" lighted clear tree snow globe on line from the Grainery. Everything went very…read moresmoothly from ordering, shipping, and receiving the tree. It is a delightful Christmas decoration and I was happy that the Grainery had it in stock. Thank you for making this a very easy process!

got a flower for my mother for mother's day it's really beautifully kept. no wilted flowers.read more

Customer service and answering the phone. This store doesn't answer the phone consistently and if…read moreyou leave a message they don't call you back.

With the current pandemic necessitating social distancing, I decided to make some outdoor living…read morespace and had Galbraith Landscaping do the design and installation for my area. They come to your home and discuss what you want and then draw the plan out for you to see. I also went to the nursery & garden center to pick out the bricks from their inventory. Even this late in the season, they had a great supply available. They even allowed me to bring a few bricks home with me to be sure of my color choice. The brick installation was very professionally done by experienced crew. They even created the curve that I wanted to soften the area from all straight lines. My goal was to create a place to have friends over to dine outdoors and to be able to enjoy the afternoon sun rays from my chaise lounge. I had several driftwood roses planted and a couple of Rose of Sharon bushes and 5 arborvitaes for my privacy hedge. The trees provided the privacy that I wanted, too. The crew was friendly, efficient & professional. I've had a lot of people stop by to say how much they love the work and how great it looks. I've lived in many different places in Fort Wayne and have had Galbraiths' design and install all my landscaping.

I hired Joe Galbraith of Galbraith's Nursery, Fort Wayne, IN, to landscape my front yard, and the…read moreproject cost me over $10,000. His team did a nice job with the landscaping, but I haven't received two pieces of art I ordered as finishing touches: a pagoda for $595 and "the woman with the bowl" for $185. Joe said it would take a month to get these items, and I agreed. When a month passed with no update, I called his office and was told it would take another two weeks. After waiting again, I called to schedule delivery and found out neither piece had arrived nor was on its way from China. I heard many excuses, but I still gave Joe another three weeks. Today, when I called, I was told there was another issue, and it would be two or three more weeks. Feeling deceived, I asked for my money back. I was told Galbraith could only refund $185, not the $595 for the pagoda, because it was a special order, even though both items were "so-called" special orders, meaning they are not in the regular inventory. I ordered both from a catalog Joe gave me, but they would only refund the smaller amount. A staff member told me I would have to wait even longer for the pagoda, but could not say when it would arrive. I was treated as if I should shut up, go home, and wait. No one apologized. Instead, a woman came out of an office to shame me and blamed their importer. She acted as if I should accept the situation. When I ordered the two statues, no one told me I could not get a refund or cancel the order. I never signed anything saying that. I want my money back. I am 80 years old and know Galbraiths has not been honest with me. They think I am not sharp because of my age, but that's not true. One staff member tried to intimidate me, but I made it clear I am neither senile nor stupid, even though she spoke to me in a condescending tone. I wanted to tell her she was being rude, but decided not to; she was too uneducated to know better. Whoever parented her did not teach her respect for older folk. I plan to contact the Better Business Bureau and share my experience on social media to let others know how Galbraiths treats its customers, especially seniors. I will also file a small claim against them. I'm not responsible for their issues with suppliers in China or shipping; they tried to make it mine. They refused to refund my money. I'm concerned this nursery may be having financial trouble, as they have not refunded a product I no longer want, and I've waited almost three months. They have pagodas on display, but they are too small for my project. I am sure when my pagoda finally arrives, Mr. Joe can sell it in his nursery; he is a clever salesman. Galbraiths sells this type of art, so it is not really a special order. If that's the case, the long wait is their responsibility, not mine as the customer. I do not recommend Galbraith's Nursery.

Valentine's Day is special as we just celebrated or 25 years of a great marriage! So Armstrong was…read moreperfect this years . Check the pics!

It is what it is here - I needed flowers they gave me flowers.... Quick transaction and i was out…read morethe door... I did ask a favor - wanted an extra flower or two for my 8 yr old so she felt important and seen when I gave mom the special bouquet...!! They said yes!

Bad service. No one ever helps, selection is non existent. Its like they went out of business.read more

We just moved into the area. We went because we are completly redoing our backyard. Zack helped…read moreus and was great! We spent over $600.00 and still have much more to buy. Zack and his female manager help us and knew that we were buying items that would not be planted right away. Infact they set up to have a guy named Tony contact us about installing our plants. Zack many times told us that the plants we buy come with a two year warrranty. Tony did not call us for three weeks! Buy then we had found someone else. I bought 4 arborvities(sp)? One of them looked different than the others when it came time to plant. We decided to have the guy that was installing them not put that one in and we took it back down to them. Well you really find out alot about a business in how they conduct themselves after the sale! The person female said she was the manager. Did not want to take the tree back. She kept stating that we had to plant it within 48 hours for the warranty to be good. I got on the phone with her and had a heated conversation. She kept saying this was all in the warranty brochure we gave you when you purchased! Duh, never gave us any info only receipt! She finally agreed to exchange the tree. Then tells us that the warranty only covers the plants you buy for two years, however, here is the CATCH, they will replace the plant once! So if your plant dies within a month. Then they give you a new one, and it dies again a month later, your done! Not much of a two year warranty. Time specific warranty usually means that you are made whole for the specified period of time. I also asked on that day that the owner calls me when he got back in. Of course never heard anything, so I spent $2500 at another business! Hope it was worth the intial sale to lose my business forever.

We just finished a major landscaping project and it was done very quickly, considering the amount…read moreof work that was involved. The workers were efficient, worked hard ALL day and were professional in all their interactions. The company is definitely old school but I kind of like that. Becky, the designer, hand drew all the designs and wrote out in long hand all the paperwork. Rick is a character but both he and Becky came out several times to observe the progress. They discussed additions I wanted at the last minute very amenably and got them in the next day. I was super impressed with their company and crew. If you have something that needs to be done right, they know what they are doing!s

We built a house and Patton was the Landscaper we had to use they put in a weeping cherry tree and…read moreit died the first year, so they said they would replace last fall. They put in a maple tree and guess what it's DEAD and he does not care he is one of the rudest people I have ever dealt with, he told me he is a firm believer that the customer is NOT always right and he is one of the biggest landscapers in the area and this is just part of being so big. I used the word shi*** service and he had the nerve to tell me he is not use to a lady using those kinds of words PLEASE really! This man should not deal with the public such a poor attitude towards customers. SHAME ON YOU!!!!