My family didn't have much time to research hospices but we picked faith and hope based on the good…read morereviews. I couldn't be happier with the service we received. Everything happened so fast and faith and hope was so helpful and knowledgeable and compassionate through everything. They really care about the patient and the family. I would recommend Faith and Hope to anyone needing hospice services.

Hospice should ease the burden for both the person who is dying and their family; not make things…read moremore difficult. I urge you to carefully consider this before contracting with any hospice provider. Unfortunately, our experience with Faith & Hope made an already painful situation even harder. In April 2025, my mom suffered a massive stroke. She was placed under Continuous Care (CC), which meant she required critical, around-the-clock nursing support. We were told her case would be re-evaluated after three days. However, the care was stopped in less than 24 hours and we were given only 4 hours' notice that services would be discontinued. At that point, it was clear our needs no longer aligned with Faith & Hope's philosophy of care. We scrambled to hire private help on extremely short notice. That night, my mom was in significant pain & experienced agitation. She needed her medication adjusted and an increase of the dosage frequency to help manage her symptoms. The next day, we made final attempts to Faith & Hope to reassess mom's eligibility for CC, even though the on-call night nurse, when we asked, did acknowledge that we were free to seek another hospice provider. We waited all day for a response from Faith & Hope, but heard nothing. Faced with another evening without adequate care, we transferred my mom to a different hospice. They gave us the right care without hesitation. Sadly, our mom passed away only 4 days later. The only positive experience we had with Faith & Hope was with Nurse Theresa. She cared for my mom with compassion, dedication and a true commitment to patient advocacy. Theresa's thoughtfulness and support helped guide my brothers and me through an incredibly challenging time, and for that we are deeply grateful.

Clean, care quality is great. Physical therapy room is spacious and has other equipment. Office…read moreexperience is great and someone gets back to at a reasonable time.

My Uncle's moved into Villa Gardens during the pandemic. We didn't know what to expect, but Villa…read moreGardens goes above and beyond all your expectations of genuine care. Everything you can possibly need whether it's independent living, assisted living and beyond, Villa Gardens is there for you. From the minute you walk through the front door, you're greeted by wonderful staff who welcome you wholeheartedly! The Wellness Center takes care of all of your medical needs, and is there for you in an emergency, providing excellent; professional nursing staff. There are movies & other entertainment onsite, outings to the opera & other cultural events and special holiday events, where they go all out, with delicious food and various performances. The dining room is large & lively. It's easy to make new friends at Villa Gardens. There's a garden room if you would like to have private parties, and the staff takes care of everything! They have a full menu and the food is always fresh and delicious. There's even a bistro where you can order snacks, coffee, smoothies, sandwiches, salads & more. Living in Villa Gardens, you will truly feel like you are at home.

The very Worst experience on my Life. I had major Back surgery ; lower disc's spinal fusion. I…read morelive alone and needed some help. Got there Monday PM and I brought a Bag of my medication from My Dr. At Huntington Hospital. I'm 56 yrs old & very AWARE of the lack of assistance & staff was very rede & I wasn't taking the BS!!! They Lost my bag of :antibiotics, a new muscle relaxer, & hydrocodone pain meds. I only lasted 4& half days. I Was refused a shower!!! Had only 2 showers while there. The Friday that I checked out I demanded my bag of new medicine & it took several Staff members an hour & half to finally locate the meds before I was discharged. I reported numerous Issues to the Nursing director while I was there (wheeled myself thru hall). Also Alerted the Administrators. I Was so happy to leave. .

Great place. Highly recommend for anyone looking for a loved one…read more Such a clean and updated building with excellent caring staff.

My 88 year old mom has been residing at Bellefountaine Healthcare Center, since March, 2025. Today…read moreis March 12, 2026, she is on her second day of hospice care. We are at the end of her life and I wanted to publicly express my deepest gratitude to administration, management and medical staff. I visited my mom five days a week since she arrived, it became a second home. All I experienced is care and concern with everyone I interacted with. Nothing but kindness. If you are considering this facility but have doubt, feel free to reach out to me.

The stuff is amazing every time I go it's always very clean. They cared for my mother very well. My…read moremother was there for many years. She died from Alzheimer's

My time at Brighton has been terrific. The staff here is golden, from the nurses to the PT my care…read morehere has been incredible. There are so many amazing services from haircuts to activities. I would recommend this facility to anyone looking for rehabilitation or nursing care for their loved ones.

I walked in and didn't expect it to be so organized. The staff are very helpful and thoughtful. My…read moredad feels safe here and his physical therapy is going well.

My elderly father was transferred here from a facility in Northern California to be closer to our…read morefamily, and we couldn't have been happier we finally made the change. The admissions staff helped make an incredibly difficult transfer process (absolute nightmare with Kaiser) as easy and painless for us and my dad. The nursing staff seemed to really care for their patients; the level of care and attention given to him was second to none. Everyone was very friendly and accommodating when we would come to visit, and kept us informed with any changes to his needs. Thank you to everyone who helped make my dad's stay here comfortable, and with dignity.

If you can avoid this place please do. You won't sleep, you won't get a chance to concentrate in…read moreanything other than the worry if your loved one is ok. Countless times I found my loved one soiled. I brought it up to management yet it continued to happen. You really have to be very vigilant with staff. There were maybe 2 staff members that went above and beyond but everyone else you really have to follow thru to make sure your loved one is getting what they need. My loved one ended in the hospital multiple times. I'm glad I was able to find a new facility. The issue will continue to happen because there is absolutely no communication btwn staff at shift changes. Management continues to allow this to happen there is no accountability at all.

I don't usually do a lot of reviews but I decided to because…read moreof the nice experience I had when I visited. Over the weekend, I visited of my Sister and thought that everything looked really clean and well maintained, they remodeled the building I was actually really impressed! My Sister told me that she was being treated very well and even The Activity Staff and Nurses come in and read her a story! Play music and do some dancing ,Seeing her in person really helped alleve my fears and anxiety and I was really glad to see that she was being well taken care of. Thanks for doing such a great job!

They deleted my comment... this place is horrible and they are what nightmares are made of. I want…read morepeople to know it was more important for the staff to take pictures for dodger day then take care of their patients. My mom fell and had a black eye and ended up with a fractured nose there and they didn't seem to care. They didn't bother to even call 911. We had to call 911. That's a fact.The staff is not even mediocre and it smells there. If you don't like your family member or friend send them there. All physicians in the Pasadena area know this place is horrible and it's really sad. Most people that get sent here aren't from the area so they don't know. It's in sketchy part of town.They deleted my comment because they don't want to look bad. People you need to know what goes on here. There's other places that are so much better. I'm letting people know what terrible place this is. I will be checking and will keep writing this review, they are trying to hoodwink people. I get nothing out of this, just want to help out other people so they don't suffer the way my mom did. Putting one star to tell others of this terrible place

Patient care was very good. Staff was amazingly patient and helpful especially since the place was…read morebeing redecorated during my stay. Physical therapists were excellent. Food services had difficulty communicating and I'd get meals that I was allergic to. Always got a meal and the staff was friendly

BETTER THAN OTHERS WE'VE SEEN…read more BUILDING: The place is generally clean with less persistent "smells" than in another similar facility. They have nice places where residents who are able can go to eat and/or visit with others; as well as daily activities to engage residents. CARE: Some facilities like this only offer resident showers only every other day or bi-weekly. This facility offer showers every day. It appears that medications and basic monitoring (blood pressure, etc.) are handled correctly. Care suffers due to lack of staff communications. (See STAFF below). SEVERE DEFICIENCY--"ON CALL" IS NOT ON CALL: A problem--which is not limited to just this facility--is that the on-call doctor has not responded to some night calls in a timely manner. It seems that on-call really means "on call during days and perhaps evenings, but not at night." (IN A DIFFERENT FACILITY, this contributed to a costly, life-threatening condition that required intensive-care hospitalization and a months-long recovery. So 24-hour call back is important and may not occur, even if promised that it will.) STAFF: Staff members are always polite and upon request, do try to be accommodating. However, some of the CNAs (nursing assistants that do the hands-on care) have neglected certain important aspects of care repeatedly. It's unclear as to why, but a contributing factor could be due the repeated lack of staff communications. We have to personally talk to staff across shifts to learn what's going on and there have been repeated mistakes and concerns with care that reoccurred, even after reporting them many times. Also, it seems that some of the people doing the care are unaware of facility policies. Thus far, this has not resulted in a life-threatening situation, which did occur due to neglect in another facility. TO PUT THIS IN PERSPECTIVE, another place we used--in which neglect triggered a life-threatening situation--would get one star. Another that we screened would get two stars. The Californian is the best that I have found in this area and I would recommend them over others, but that does not excuse repeated deficiencies.

My mother got there on May 7, 2024 and passed away June 22. Upon arrival, she had her purse with…read moreher with her wallet. In her wallet, she had her Green Card (her only ID), her SSI card, and all her medical insurance cards including MediCal. In about two weeks after her arrival to the Center,, her purse with the wallet was lost (or stolen). Just like that, disappeared. No one could give me any explanation. They did not even give me a list of my mom's inventory, i.e. all of her belongings. Nothing. Several times I asked the personnel to give me the list, no one responded! Was it a top secret document? They never found the purse and I went through hell trying to replace all the documents! It also cost me to replace my mom's Green Card ($415). After my mom passed away, in about two weeks I came there one more time to pick up her belongings. Well, I got a little plastic bag with only her glasses, her underwear pants and shoes. It looked like my mom got to the center dressed only in her underwear and shoes! Again, no list of her stuff was given. I was very sad and tired to start arguing again, so I decided just forget the place as a nightmare. If something happens to me later in my life, I would beg my son not to take me to Pasadena Care Center! Ever!

Poor conditions and policies for the patients, bad food, indifferent social workers and no outings…read morefor the patients that are quiet and responsible. The staff is very unfriendly and rude, unhelpful.

Avoid this place,I would not recommend this facility for your loved ones. Administration is…read morehorrible with zero communication skills courtesy and professionalism. CNAs are on their phones all the time during works hours . Food is horrible. I wouldn't bring my loved ones here, if you want know about facility rating check on Medicare.gov website this facility got one star based on Medicare's stsndard.