My husband and I are in the process of moving into an Ashton Creek apartment and completed our…read moremove-in inspection today. The apartment is in poor condition and it looks nothing like the model in terms of quality. My first impression is PRG Real Estate Management does not invest their earnings to improve living standards/conditions. It's 2021 and the washer/dryer appears to be from the 70s/80s. The model and model photo washer/dryer wasn't old, which in my opinion is misleading. We are ok with the white kitchen appliances but making the change to stainless steel should be a priority. The refrigerator could be bigger and the stove upgraded to flat top. The sink is not two sided which I knew about when leasing but it's like, why? The closets haven't been updated with the new standard white wire shelving. There's trash on the floor in the master bedroom. The patio is filthy with rotted railings. The front door apt number has rusted nails sticking out. Multiple cracks in the ugly popcorn ceiling. There's no microwave and no linen closet. The toilets were dirty and there's dust in the corner of the ceilings. It smells bad like cigarette smoke. These apartments are extremely overpriced. It's disappointing and I'm glad we're only leasing here until our new home is built. Already counting down the days. Please invest in making this a better place for your tenants. The return on that investment will be huge.

Great place to live. Issues resolved promptly, can walk my dog in peace. Pool is open until 8pm and…read moregym is 24/hr which works for my schedule.

So first off we have lived here for few years about 4 and at the beginning it was ok, but don't let…read morethe photos fool you. For one it takes forever for maintenance people to get here to fix something emergency or not, there cabinets for the kitchens look nothing like what they do in the photos, there's no light fixtures in apartment except at dining room, kitchen, and bathroom. If you want or need more light you will have to buy lamps for every room. There cabinets look like total shit, and when we opened a cabinet it broke in half and they came in and just super glued it to fix it, and this happened a few times. There dishwashers suck, don't clean anything, have to wash the dishes a few times to get cleaned and no it wasn't full.

I haven't lived in an apartment in over 20 years. When I first moved to Richmond, I wanted the…read morehouse feel but apartment living. I walked in and instantly said where do I sign. I have been here since 2019. Any problems I had were handled immediately. The only problem I have is my neighbors. I pay to have reserved parking and the ppl around here can't read and park in my space, but that's not White Oak's fault. They actually handle issues like this as fast as anything else. I would recommend living here to anyone. The bedrooms are huge, and the closest is spacious. You get more bang for your buck. Plus they are always having activities for the tenants and kids. Very nice. The STAFF...love them. All of them past and present. They go beyond the call of duty to make sure you are good. The only way I will leave here is if I decide to buy a house. Other than that. I'm not going anywhere.

I have to update this because while the office staff is amazing, the grounds are clean, and the…read moreapartments are spacious. Your neighbors can indeed have an impact on your quality of life. I have to listen to my neighbor's children / child and dogs run around all day long while I Work from home. And apparently nothing can be done, management can say something but not enforce a change. I wish people were more considerate of those around them. It is so bad if it was not so expensive to do so I would break my lease. So, my advice get the 4th floor apartment this way you don't get the unfortunate experience of rude neighbors.

Great apartment living! Great management! Love the trash faries and pet friendly dog park.read more

As a new tenant but starting doing business with this apartment in December....I just wanted to…read moregive a shout out to Abdul. From the start he has given me the best customer service I have ever received from an apartment complex. Super communicative, reliable and does above the bare minimum. ALWAYS makes sure to reach back out if he misses a call. I honestly appreciate it. Thank you so much.

I have lived in Hyde Park Apartments for over three years now. The complex has nice welcoming…read moreoffice staff and maintenance workers, that provides you with the utmost professional care and services. They are nothing short of amazing. The grounds are kept up well, with weekly/biweekly landscaping done throughout the complex. The office continues to create a nice, and inviting environment by organizing monthly holiday theme events. I especially loved their pool safety event, which was held in the pool with our local police officers, fire Department, and community members, who provided information to our youth in regards to pool safety. Afterwards they hung out with the kids for games and snow cones. I would definitely recommend this place to friends and family.

Do Not recommend living here. I only lived there for a year. I am sharing my living experience. So…read moreyou can make your own judgement. 1. this is a very noisy community. a. close to interstate highway, unavoidable traffic noise. b. noisy neighbor, kids playing balls in the central yard, dog barks for hours, middle night, early morning, loud TVs. people chatting and playing music loudly in the public area after 12 pm constantly. Reporting these to the leasing office does not work. 2. non urgent maintience requests take months to resolve. 3. trash services was not as promised. I had to write email to the leasing house to get trash removed. leasing office is hardly to reach. phone calls never go through. I have to manage my work schedule to go to the office. 4. I was late on my vacant notice. guess what? two months rent too simple, huh? despite they found new tenant immediately, they still charged two month rent, which I have no problem with. However, in additional to the two month rent, they charged extra nearly 1000$ random fees, like a month to month fees, storage fees, water, pest, trash, etc. despite the apartment is empty immediately after my lease ended, and no living activities there. They still charge everything as usual. While I was communicating with my attorney, they keep on treating and even threating to add additional late fee. 5. The floors/stairs are full of food/trash stains. animal waste can be seen every day in random places. this management is not about to provide better service, but to squeeze out every penny from you.

DO NOT MOVE HERE - WORST APARTMENTS EVER…read more If I could give this place zero stars, I would. This apartment complex is absolutely TERRIBLE. The hallways and stairwells are constantly covered in dog pee and poop, and the entire building reeks of urine 24/7. Management clearly doesn't enforce any kind of cleaning or pet policies, so if you enjoy walking through filth every day, this is the place for you. Parking? Forget about it. There are nowhere near enough spaces, so be prepared to park a mile away from your actual apartment. It's beyond frustrating to come home after a long day and have to hike just to get inside. Security? Nonexistent. The doors to the buildings are supposed to be secure, but that's a joke--if you pull hard enough, they just open. Literally anyone can walk in, which is a huge safety issue. I don't feel safe living here at all. And don't even get me started on the noise. The walls are paper-thin. I can hear my neighbors like they're in the same room as me. Every conversation, every loud TV show, every argument--clear as day. I've had to start wearing AirPods every night just to get some sleep. I've only been here a few months, and I'm already counting down the days until my lease is up. Save yourself the stress and find somewhere else to live. This place is disgusting, unsafe, and not worth a single penny.

Gave one star cause I had to give something! RUN and run fast look other places to rent they are…read morebigger and cheaper more for your money. Don't rent here you will regret it

Read every review, because they are all correct! Roaches, painted walls with hair and dirt mixed…read morein. They Don't mention to you ALL the fees before you move in, You pay for parking we pay $90 to park 2 cars. And God forbid you have a problem and need to speak to coorperate. They want to give you a email address and refuse to give you a working number that doesn't go straight to voicemail. After leaving over 100 message to request a callback they email you and tell you more lies again. This UDR company is a joke! Our bathtub needs serious repair and its very soft underneath, someone is going to fall through that tub and the apoxy is coming off the tub. they want us to leave and pay for a hotel so it can be fixed, After what we pay for rent and parking cant afford to and not going too. Front desk is horrible RUN RUN very fast they don't care about your needs here they just want your money

If you are reading this expecting the non-exaggerated truth then this is the place. A accurate…read morereview from a young couple with a dog new to Virginia that stayed here for two years. PRO'S: -Quiet/Nice Neighbors/Community -Garages are spacious and somewhat clean -Parking is always available -Packages delivered to the door/mail -Sandy (Front Desk Lady trying her hardest to handle everything) -Spacious Closest/Storage/Cabinets CON'S: -Malevolent Property Manager (Talks through others to you. You are not a tenant to her, You are an apartment #. -Gated community but gates are down 75% of the time for entrance and exit -Maintence is comprised of 1-3 people who have changed hands so many times that they undertrained and over worked -Expect your entire deposit to be gone no matter how proper you are with your cleaning/damages. (Charged us $350.00 for $100.00 worth of work (Quoted) that we figured would be cheaper having the apartment do it. WRONG CHOICE) -Outdated Kitchen counters/cabinets/Floors. It shows 10+ years dated with the most newest equipment in these apartments being a Google thermostat. -People are moving out of this community for a reason (5 people moved out from my one building the last 6 months I was there and no one else moved in) -Modern pricing with dated equipment and looks. You are paying for quality from 2013-2016 but paying 2023 prices. I gave it a 2/5 because although there are a lot of negatives, The community were always nice and never disruptive. Police were not around often and it never felt unsafe. It's very dated and is managed the best it can but there are beautiful property's and similar pricing for way more quality within 5-10 miles of Garden Springs. Live here if it puts you very close to work, family or something essential. But Chester has more to offer than Garden Springs.

Management sucks! They make you pay on a "gated" community when the gates only work for a day!! A…read moreDAY!!! It works today and the next day they will leave the gate open all night long. They will also charge you for their internet. You have to pay for their slow a** internet because it is now part of their contract. One more thing I don't like with these apartments is that, you have to take your trash all the way to the trash point which depends on how far is your unit. It could be about 400 meters or more there and back. If you're looking for a gated community, this is NOT it.

Management doesn't like to fix things. Need new management that knows what they are doing. Would…read morenot recommend this place, I did not do my due diligence prior to moving here. Pegasus management has F on BBB. Dog poop every where, trash compactor stays disgusting, door is unlocked at gym- so anyone can come in while working out. Look at other properties in the area. Manager is rude when you try to discuss concerns. As I walking my dog- the Gas man checking the meter stepped in poop & he was really upset. They make the model pretty, but it is a nightmare living here. Dirty halls and stairs! It's been pretty stressful living here. Moved in November and they gave me a used washer, maintenance said- it works so no to replacing it. Just stay away!

I decided to make this post anonymous because I do not want repercussion because Im still living…read morehere sadly!! , I've been living here for 2 1/2 years now and I must say that I do not recommend this place ! For the money that they charge you can definitely live somewhere else where they maintain a place better, here it's very filthy on the outside just how the other reviews say, maintenance does not seem to keep up with the look of the plate there's garbage, forks and spoons!? all over the place!? I do not understand why they don't maintain a better look to this place because it has potential, because it's in a good area But I guess it's none of my business at the end of the day, I've been having problems with my apartment since the first week I moved in, so many problems that when maintenance came to "fix it" it made it worse and it's really disappointing!! Another thing that has disappointed me very much and is the reason why I have decided that I will be moving out soon is the amenities me and my family cannot enjoy the amenities in this place because when you go to the pool for example you would have to deal with people smoking weed and people smoking under their crack pipes around your children, I swear that I am not lying about this the reason why I decided to make this post is because if a family decides to move here these are some of the things that they should know about, you should know that you will not be able to walk around with your children outside because the place is filthy you need to know that you will not be able to enjoy the amenities because the people around you will not allow you to do so, people should be aware about display because it's not what it seems! Thank you all for your time to read this

I havent moved in yet but the staff was very friendly and professional and with my search for…read moresomewhere to live that was a plus in my book and i am happy to be movin in a couple of weeks thank you so much

I have to agree with the review below! This is one of the worst places to live. The rooms are…read moresmall, the walls are super thin (I could hear my ghetto neighbor having sex) and you can hear your neighbors conversations. I complained and nothing was ever done about it. Let's not talk about the staff! They are absolutely some of the rudest group of women I have ever met! A few of my neighbors, the decent ones, hated dealing with them. They don't care about your well being. I have been trying to get them to correct a problem that has been preventing me from getting another home for over a year now. Something they should have taken care of 30 days after the situation hasn't been handled. It's been a year and four months now and I still have to stay on top of them and get the run around!! The maintenance is lazy and they half do things and they have the nerve to go through your trash if it's out by the dumpster that's always over flowing, and charge you $25. In the summer time kids are riding around on motor cycles making tons of noise. Cats are all over the place and the turn over rate is high!! I'm so serious it's not worth the price, take the time to find another location. A peace of mind is so much better than a dollar.

Although the outside of Festival Park looks nice, the apartments are a maintenance nightmare but…read moremore importantly the front office administration is a nightmare. The turnover rate at the leasing/ front office administration and maintenance office is ridiculous. Attitude The front office receptionist person is very disrespectful and completely unprofessional. Her phone etiquette which is tone, delivery, and communication style (or lack thereof) is unreal. When asked simple question about my apartment and maintenance issue she quickly became frazzled and displayed mannerisms which could be interpreted as stereotypical. It is going on a year and a half, and this is probably the 3rd or 4th receptionist at the office. Although it rude and unprofessional I oddly understand why this receptionist is like this because there are so many issues at the complex, I probably wouldn't know how to conduct myself either listening to complaints all day. I also had the pleasure of dealing with Dave the newest maintenance guy for Festival Park. Once again turnover is extremely high and they keep no records of anything which you will see clear example of shortly. I spoke to maintenance Dave 5/17/2022 and he couldn't answer any of my maintenance issues (head scratch) and he also became rude, defensive and hung up. Maintenance Dave closed out my work order and said everything is ok. He literally told stated, "I'm getting frustrated" and I replied back, me and my children are also frustrated we had to sleep in an 80 degree apartment. I'm frustrated I have $300-$400+ electric bills due to broken equipment. Maintenance Issue I have been dealing with HVAC issues since I moved into the complex. The cooling system was never efficient and Fall 2021 it finally gave out. They have attempted to repair from Dec. 2021- present (May 2022) and I have had no such luck. Very important information to know. · Single dad 50/50 custody with my small children every other week · I'm in my apartment two and a half weeks out the month (Every other week) due to work (Check Hotel receipt picture). · I have $300- $400 electric bill even though I'm only here every other week (Check Dominion Bill picture) · My HVAC has been broken for 6+ months (Check thermostat picture) Record Keeping With the high turnover rate and poor record keeping they have no good and clear documentation and record keeping. Due to poor record keeping, February 1, 2022 they emptied my garage unit because they couldn't trace who they leased it out to even though I have been paying on it since I moved in a year and a half ago. Yep, that's right, they went through my personal belongings and started emptying my unit. They came across an extension cord with my name on it and looked through the system and realized they have a resident who is paying for that unit. I came back in town to my garage unit a mess. (Check the picture of the letter) Final Thoughts I am still awaiting to get my HVAC unit rectify, and my Dominion bills paid for before it ruins my credit. Currently there is a $900+ balance. I would not recommend moving here. Apartments are not efficient, rude personnel, Not professional, Not equipped to handle maintenance issues and THE BUILDING SHAKES WHEN A TRAIN GOES BY. Very scary feeling especially after the building collapse in Florida.

We moved into this unit at the end of August 2021. This past Friday, the downstairs toilet…read moreoverflowed into our living room. The toilet itself didn't overflow, it was the pipes underneath the staircase. We called maintenance Friday as soon as it happened, and the guy came out but said there would be the cleanup crew coming In the morning, and we had already cleaned much of the sh*y and urine using our towels, our cleaning supplies, and even our clothes, as there was standing water with feces and urine. There wasn't much he did other than indirectly offer to speak to management about getting us a room for the night. By that time it was after 8pm and he assured us someone would be here first thing in the morning. We didn't WANT to stay on Friday night, however, because they were still waiting on a plumber , and couldn't guarantee if this would or would not happen again, we were afraid to leave and no one be here to stop another overflow. Apparently, according to this woman in the office, they refuse to help us now, because according to her, we refused help Friday night. What a crock of bull crap! We didn't refuse! We simply tried as tenants to make the right decision for everyone in an already stressful, disgusting evening. So 9:30am Saturday the clean up crew comes in and cleans up and leaves huge industrial size blowers in our living room and said we will be back next week and left. They did a great job, unlike management, so I want to make that clear. This is on management not the clean up crew! Yesterday at 4pm, the pipes overflowed again!!!!! I called the office, and the idiot at the desk says "oh call back the office, so you can leave a message for maintenance, and I won't answer the phone". Wtf As of today 10/10/21 no one has come by, I have left 4 voice messages for maintenance, including TWO online maintenance requests WITH PICTURES, and the feces and urine is still on our floors at 12:15pm !!!!!! I sure hope management is having a GREAT fun filled, none shit filled weekend unlike us. In other words, unless you want to be treated like sh*t even though they have the audacity to charge you $1500 a month to live in filth, do NOT sign a lease here. This is far from over, and more calls will be made this week (everyone who I need to speak to is off on the weekends) to the appropriate people to report this management company for providing unclean, unsafe, and unsanitary living conditions. The pictures are of the condition of the unit now. As you can see, nothing has been done. No calls are being answered, and none of my calls have been answered since 5:11pm YESTERDAY , and that was the maintenance guy telling me he'd call me back in 10 minutes!!!