We first met Joe and Allis in Jan 2024 when we visited their center while looking for a home for…read moreour 98 year old mother. Our first impression was how beautiful their home/center was. Both Joe and Allis welcomed us and spent a great deal of time sharing their vision and commitment to their residents. We brought mom back for a visit and she immediately fell in love with them and the facility. Their warm and caring personalities made mom feel very secure and they immediately became friends. When move in day came, mom was anxious but at ease with how smoothly it went. She settled in almost immediately. Both Joe and Allis are exceptional people who care deeply for their residents. As mom began to have physical difficulties, they knew what to do and how to respond to every need. Mom often said how secure she felt and how much she loved being there. Our family was extremely pleased with everything that they did for mom. If you are looking for a safe, supportive, involved care center for your loved one, we can without hesitation recommend Hamilton Mill Senior Care. They are awesome !!

My grandma was blessed to be at this home for almost two months and as it was shorter than we all…read morewould have liked Joe and Allis and the staff were amazing and showed my grandma the love and care she deserved. I visited very frequently and the place was always spotless and the staff was so personal, loving and attentive. Even when nobody was around my grandmother would tell us how much she loved the people there and she felt like this is where she belonged. On the day we had to say goodbye to my grandmother the owners and staff were not only there for my grandmother but for us the family as well. One of the assistants made a point to tell us she loved her and to make sure we knew her favorite song. That spoke volumes to me about the personal relationship my grandmother had with them. This home and the people that run it felt more like family than a business. I will always be grateful for them.

With over 18 months of having an incontinent family member reside here our advice is to run not…read morewalk away from this horrendous facility. We had a camera that we checked remotely and you should have one! Meetings with the Executive Director and Wellness Director were held at our request but nothing changed after their promises. The CNA's are very lazy and left our loved one in soiled diapers with urine and feces. They would walk in the room, look but not touch him and walk back out. Minimal effort is made to do anything. Diapers were not changed on any schedule and sometimes not even once in 24 hours The laundry situation is a joke. After realizing that the laundry facility was in dire need of care, we took the laundry home. The machines are old, don't work right and the laundry detergent that feeds into the machines is usually empty. Most of the machines need to be replaced They laughed at and yelled at him because his diaper was so full of urine and feces. The caregivers morale is low. They came in and yelled at our family member because they had to change him. We finally got one fired, but the others still made cruel comments to him and laughed. Housekeeping and cleanliness is an issue. Rooms were moped with dirty water and vanity and si sky were never cleaned. our loved one died in early December but we were not refunded the balance of the December rent $3, 300 until Feb 6. In our view the owner of Ivy Springs is enriching himself with this low budget facility to the detriment of those who proclaim to give quality care and respect. We will never place anyone in Ivy Springs or any Mainstay Senior living facility, the parent company. Please please do not use this facility. we had a family member spend from 9 to 3 every day and it was horrific.

My dad was constantly dehydrated while living there (3 months) including hospitalization for…read moredehydration. My dad was provided some water with meals, although preferred drinks were provided. My dad was not showered for 4 weeks. Laundry was piled up in shower, many items lost in laundry

A friend was admitted to the Buford facility and her family and I were extremely impressed. It's a…read morehome-like setting, with extremely kind staff. The facility was very clean on our unannounced visits. The owners and staff expressed genuine concern for the happiness, comfort snd well-being of their patients and their families. We met the family members of another resident while we were there, snd they told us how happy they have been with the care provided. My friend was assessed by the owners before she was accepted, to help ensure the right place for her among the three facilities. I would highly recommend this business.

WARNING-do not place your loved one in this facility! Owner is very unprofessional and does not…read morefollow state guidelines. My mother was admitted and within 48 hours sent to the hospital without our consent. Shortly after the family was notified that our mother was being sent to the hospital for a stomach ache-we received a text to pick up her belongings. She was not a good fit for their facility and required more attention than they expected. She was literally put out on the street with no place to go. Anyone that could do this to an elderly person in my mother's condition and sleep at night SHOULD NOT BE IN THIS BUSINESS! Daniela-you will be reported to the state and we will not stop until the doors of all three business are closed! Daniela-your response to my review shows your lack of professionalism. I hope anyone who reads this review will appreciate the time you spent sharing personal information that is unsubstantiated in an attempt to clear your name. We as customers have the RIGHT to review your facility. This site is not about reviewing paying customers. You are only making yourself look bad. As we search for a new facility and mention your name-we find our mother is not the only one to suffer from your abuse. I spoke with another facility yesterday (someone from your claimed community) that was also speaking with a family whose parent was under your care and was very displeased with your services. Our mother has never been discharged from any facility nor have I been banned from any facility. I'm not sure why you choose to fabricate these lies about our families situation. Your rant shows your true character and the uncaring nature of a person that has no business calling yourself a caregiver.

Poor hygiene routine with residents and building upkeep Not…read moreenough staff Food is not good, residents get sick No activity in memory care unit just sit around

From the owner: Family Operated Assisted Living & Memory Care Community…read more Our mission Honor personal choice Provide a sense of purpose Celebrate uniqueness and strengths Enable meaningful relationships Provide an environment where all people are valued and appreciated

The Retreat at Buford is a warm and welcoming community, where the care exceeds all expectations…read more When you walk through the door, you immediate feel a sense of calm and relief knowing that you or your loved one truly are in the right place. Top notch community, and excellent management company (Phoenix Senior Living).

From the owner: The Retreat at Buford offers premier assisted living and memory care with superior personalized…read morecare and a compassionate staff. Situated in Buford, GA, our state of the art community offers luxury style accommodations with a comfortable, small-town feel.

Great quality, very professional. The facility is a work of art. My mom will enjoy it there.read more

From the owner: Assured Elite Care is passionate about taking care of our love ones. We go above and beyond…read moreexpectations making sure your loved ones are getting their needs fulfilled on a 24/7 basis.