With over 18 months of having an incontinent family member reside here our advice is to run not…read morewalk away from this horrendous facility. We had a camera that we checked remotely and you should have one! Meetings with the Executive Director and Wellness Director were held at our request but nothing changed after their promises. The CNA's are very lazy and left our loved one in soiled diapers with urine and feces. They would walk in the room, look but not touch him and walk back out. Minimal effort is made to do anything. Diapers were not changed on any schedule and sometimes not even once in 24 hours The laundry situation is a joke. After realizing that the laundry facility was in dire need of care, we took the laundry home. The machines are old, don't work right and the laundry detergent that feeds into the machines is usually empty. Most of the machines need to be replaced They laughed at and yelled at him because his diaper was so full of urine and feces. The caregivers morale is low. They came in and yelled at our family member because they had to change him. We finally got one fired, but the others still made cruel comments to him and laughed. Housekeeping and cleanliness is an issue. Rooms were moped with dirty water and vanity and si sky were never cleaned. our loved one died in early December but we were not refunded the balance of the December rent $3, 300 until Feb 6. In our view the owner of Ivy Springs is enriching himself with this low budget facility to the detriment of those who proclaim to give quality care and respect. We will never place anyone in Ivy Springs or any Mainstay Senior living facility, the parent company. Please please do not use this facility. we had a family member spend from 9 to 3 every day and it was horrific.

My dad was constantly dehydrated while living there (3 months) including hospitalization for…read moredehydration. My dad was provided some water with meals, although preferred drinks were provided. My dad was not showered for 4 weeks. Laundry was piled up in shower, many items lost in laundry

A friend was admitted to the Buford facility and her family and I were extremely impressed. It's a…read morehome-like setting, with extremely kind staff. The facility was very clean on our unannounced visits. The owners and staff expressed genuine concern for the happiness, comfort snd well-being of their patients and their families. We met the family members of another resident while we were there, snd they told us how happy they have been with the care provided. My friend was assessed by the owners before she was accepted, to help ensure the right place for her among the three facilities. I would highly recommend this business.

WARNING-do not place your loved one in this facility! Owner is very unprofessional and does not…read morefollow state guidelines. My mother was admitted and within 48 hours sent to the hospital without our consent. Shortly after the family was notified that our mother was being sent to the hospital for a stomach ache-we received a text to pick up her belongings. She was not a good fit for their facility and required more attention than they expected. She was literally put out on the street with no place to go. Anyone that could do this to an elderly person in my mother's condition and sleep at night SHOULD NOT BE IN THIS BUSINESS! Daniela-you will be reported to the state and we will not stop until the doors of all three business are closed! Daniela-your response to my review shows your lack of professionalism. I hope anyone who reads this review will appreciate the time you spent sharing personal information that is unsubstantiated in an attempt to clear your name. We as customers have the RIGHT to review your facility. This site is not about reviewing paying customers. You are only making yourself look bad. As we search for a new facility and mention your name-we find our mother is not the only one to suffer from your abuse. I spoke with another facility yesterday (someone from your claimed community) that was also speaking with a family whose parent was under your care and was very displeased with your services. Our mother has never been discharged from any facility nor have I been banned from any facility. I'm not sure why you choose to fabricate these lies about our families situation. Your rant shows your true character and the uncaring nature of a person that has no business calling yourself a caregiver.

Caring community of friendly staff and residents! Offers Independent Living, Assisted Living,…read moreBridges Memory Support and Evergreen Memory Care neighborhoods, top notch!

It's been since July 2018 we had to move my mom here after an injury and incompetence at another…read moresenior living forced a chance . We were fortunate to find a 2 bedroom and kitche area so we changed The second bedroom to a nice comfortable living room that has a door that leads out to a private patio. This is not cheap but after losing my father at the previous place these final years with mom I think will be comfortable here at Arbor Terrace. We came here after her brain surgery and she's had five strokes in the last two years and other injuries but no cancer and no dementia. I travel a lot but I'm with her at least three days a week and she's very demanding on the staff and me which is just her personality, but she's the love of my life and caring for her is my first priority I can't be prouder of the facilities here from the directors to the kitchen staff the medical staff all of the daily caregivers that works so hard to make everyone here as comfortable as they can be. I don't know how they do it. Everybody goes through various changes and illnesses in the later age but they manage it well. I thought I would write this during the pandemic as it's important to know that this location best that I can tell practices extreme safety, restricts entry from outsiders, are getting meals to everybody on time or three times a day every day, and dealing with family trying to see their loved ones who they haven't seen in over a month. There's many people to thank thank you all for the job you do the heroes that you are the care that you give to those we can't be with every day. Highly recommend!

Good -All of the admin, med techs, nurses and entire staff…read moreare great. There are too many to name so I need to commend all of them. -The facility is beautiful and clean. -All who visited my father stated that they had never been to an assisted living facility as nice as this one. -My father's room was spacious and clean. There was plenty of room to personalize and make it his own. -Cost was very affordable. Everything was included and we hardly had to pay for any extras, just things we wanted to have for our preferences. -Meals they prepared looked appetizing and my father seemed to like most of them. Not so Good - -Definitely think that they need more staff to attend to the residents. -It would be helpful if they did the initial evaluation and developed a plan of action when initially taking residency. We had no orientation at all. We did not know what to expect. -Residents spend too much time just sitting in their wheelchairs in the hallway most of the time with no attendants around. -One resident screamed most of the day as the staff basically ignored her. -Another resident screamed and hollered back and forth down the hallway while I witnessed her hit others and hit me once as well. I also witnessed this same resident putting her hands in other residents food and eating it. -Some residents needed assistance eating but there was not enough staff to assist most of the time. My father needed assistance and there were times where we came there and he was alone trying to eat himself and was unsuccessful. If this happened on the times that we happened to go I am sure there were other times where he just would not eat because he needed help that was not around. -My father was a fall risk and had fallen several times. Most in his room but in the hallway as well. -My father went there with glasses and after a couple of weeks they were no where to be found. We even brought another pair and they disappeared as well. Staff said they looked for them but no success, so my father who wore glasses his whole life probably could not see as he wore bifocals. There was no recourse for losing two $300 pair of prescription glasses. -Cameras need to be installed in the rooms. Was told they would be, but they would only work after the person has fallen, so I am not sure how that is working out. -If residents are fall risk why aren't there rails or other precautions so they will not get out of bed and fall? Or why aren't they monitored more closely? -I stayed the night before my father passed. This was my first time with the overnight shift. I went out in the hallway and saw a staff member actually sleeping, which probably happens all of the time, hence for the residents getting out of bed and falling. -The night my father passed the staff came in the room to introduce themselves. A couple hours later my father passed at about 1040. I went in the hallway to let them know he was not breathing. One staff member(female) was there and I told her. She went down the hall and I did not see her or any other staff member. I waited and waited and finally I called Hospice myself as no one was to be found. The staff (a male and the female) finally came to the room almost 20 minutes later and I explained that I already called Hospice myself. Gave me a bad opinion of the night shift. Just thinking about if I was not there how long would my father have laid there before they even came in the room to see he was no longer breathing. -The accounting and billing section was absolutely horrible and could never come up with the final numbers of the amount that I was owed back because the month was prepaid. They finally just stop communicating with me with no resolution. Just BAD business there. A business should be able to provide a breakdown of charges and not just ignore the customer. I had to finally go to corporate and nothing was done and I heard from no one. Now the monthly rent was $5,695 and I was refunded only $367.44 for 5 prepaid days, with no explanation. Overall opinion -After my father's passing everyone was so kind and caring. It really meant a lot to see that the Director, Mr Nicholas Bridges came to the service to show his respect for our family. All was good until it came time for a refund. -The facility is beautiful and the staff is wonderful but definitely do need more help to be more attentive to the residents.

From the owner: The Mansions at Gwinnett Park is an Assisted Living and Memory Care community that provides a…read morecontinuum of care options for seniors in a spacious, beautiful community. Our Assisted Living and Memory Care community offers an enthusiastic team of nurses, therapists and caregivers committed to our resident's quality of life.

Poor hygiene routine with residents and building upkeep Not…read moreenough staff Food is not good, residents get sick No activity in memory care unit just sit around

From the owner: Family Operated Assisted Living & Memory Care Community…read more Our mission Honor personal choice Provide a sense of purpose Celebrate uniqueness and strengths Enable meaningful relationships Provide an environment where all people are valued and appreciated

We first met Joe and Allis in Jan 2024 when we visited their center while looking for a home for…read moreour 98 year old mother. Our first impression was how beautiful their home/center was. Both Joe and Allis welcomed us and spent a great deal of time sharing their vision and commitment to their residents. We brought mom back for a visit and she immediately fell in love with them and the facility. Their warm and caring personalities made mom feel very secure and they immediately became friends. When move in day came, mom was anxious but at ease with how smoothly it went. She settled in almost immediately. Both Joe and Allis are exceptional people who care deeply for their residents. As mom began to have physical difficulties, they knew what to do and how to respond to every need. Mom often said how secure she felt and how much she loved being there. Our family was extremely pleased with everything that they did for mom. If you are looking for a safe, supportive, involved care center for your loved one, we can without hesitation recommend Hamilton Mill Senior Care. They are awesome !!

My grandma was blessed to be at this home for almost two months and as it was shorter than we all…read morewould have liked Joe and Allis and the staff were amazing and showed my grandma the love and care she deserved. I visited very frequently and the place was always spotless and the staff was so personal, loving and attentive. Even when nobody was around my grandmother would tell us how much she loved the people there and she felt like this is where she belonged. On the day we had to say goodbye to my grandmother the owners and staff were not only there for my grandmother but for us the family as well. One of the assistants made a point to tell us she loved her and to make sure we knew her favorite song. That spoke volumes to me about the personal relationship my grandmother had with them. This home and the people that run it felt more like family than a business. I will always be grateful for them.

Great quality, very professional. The facility is a work of art. My mom will enjoy it there.read more

From the owner: Assured Elite Care is passionate about taking care of our love ones. We go above and beyond…read moreexpectations making sure your loved ones are getting their needs fulfilled on a 24/7 basis.