Arbor Terrace Mountainside is an Assisted Living community. I've been with the Arbor company for over a year now and it has been a pleasure leading such a dedicated team and providing them with daily leadership to provided our residents with the highest quality of care. read more

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My father and his wife lived here for 1 1/2 years. In the beginning we were very pleased. But as my dad and his wife declined, so did the care they provided. Many times I would see the aides talking amongst themselves, sitting in the back of a room and not engaging the residents, who so desperately need attention. My dad's wife was frail and weak from her illnesses and the aides never seemed to help her navigate her way through the dining room to her seat. I addressed this with them several times, but it didn't change. Ultimately she took a bad fall in the dining room one day and ended up fracturing her hip. After her operation and a month in rehab she returned to Arbor. I witnessed them dropping her dinner off to her, which she clearly could not cut the meat up by herself and my dad's cognitive ability did not allow him to either. When I told the nurse that she needed her food cut up she told me a needed a doctors order for that (which I found out was not true). It took me several days to straighten this out, and by then she had declined significantly and I was told by Arbor that she needed to be evaluated y hospice. She went on hospice care and passed two weeks later. During those two weeks the care that she and my dad got was horrible. The staff lacked compassion, empathy and were not helpful at all towards my dad and I. They rarely even came into the room to check on her, unless we requested something from them. It was very disturbing. A few days after she passed they were approaching me about downsizing my father's room, probably because they were able to rent it out at a higher rate than he was paying. I moved him out instead. I would not recommend this facility for anyone who might be in late stages of dementia, read more

I would give no stars. My mother lived here for just over a year. They have 2 aids and a nurse for the entire floor. I witnessed many incidents of residents being neglected, particularly after dinner until bedtime when there were few or no family members to see what went on. The 2 aids would be sitting away from the residents ignoring them even when the residents requested assistance. My mother had a UTI, was dizzy as a result and fell and was taken to the ER and was fine. Rather than watching her after she returned, they left her alone and less than 24 hours later, she fell again, this time, broken hip, surgery and over a month in rehab. They only bathe them 2 x per week resulting in frequent UTIs. The food is inedible and cold as they bring it up from the first floor and it sits. They have minimal activities so my mother would fall asleep during the day then they would give her sleep medication that she would not have needed but for them allowing her to sleep during the day. We had frequent conversations with the director Kelly Adams to address all the problems and she was rude and dismissive. The facility is new and beautiful looking but don't let that fool you, the care is terrible and unsafe. For the prices they charge, you can find much better facilities. We changed to one on one full time home care at an equivalent price. read more