Went in to a mostly empty restaurant for a quick bite. I had one person in front of me. The cashier…read moreseemed more interest in holding a causal conversation with the first person than to wait on me. When I left there were 3 people behind me. The guy right behind me left too. We did not go for a late lunch to listen to someone talk for 10 minutes and ignore us. Went to chillis instead, they are glad to wait on me!!!!!!!

Was at the Carbondale location today about 12:50. There was a line which is fine, only one employee…read moreworking behind the counter. She was taking orders out when another employee walks up and she asked him to take orders. When she comes back up she gets herself a drink and ignores the customers waiting. She acted like there was no one waiting, which a couple of them had been waiting a while. I visit this location often and have never had bad service or even bad food. This was a first.

We visit this location often. Everyone is always friendly and the service is fast, even when the…read moreline is to the door. Ingredients are always fresh, which is a main reason I keep coming back. I enjoy the artisan style crust, which is very thin. This trip I created my own pizza and added pepperoni, purple onion, bell peppers, and sweet hot peppers. Very good!

I purchased a mini ceasar salad $11.39 and most of the lettuce in the salad was brown or wilted…read more Very disappointing to drive 20 min home and realize the salad was trash.

Excellent service food was fresh and hot, the business was very clean. Also the 2 double cuisants…read morefor six dollars was awesome

Not only gave me the wrong order, was rude on the phone and I offered to give my order as so I…read morewouldn't have to waste more time. Nope. Said I should just come in. Arrived barely got a sorry for the inconvenience. Sadly the lone manager I feel bad for her. Looked very stressed and seemed pretty chaotic. Next I got my food pretty quickly but forgot the condiments. All in all doubt I'll return anytime soon.

Double bacon burger was almost too salty to eat, very thin patties and one small piece of bacon…read more Asked to have part of order for dine and the rest to go. Seemed to confuse short female cashier. She asked if all the order could go in one bag, I said sure. When order was ready, picked up bag at counter, took to table and fries were thrown in on their side with half of the fries at the bottom of the bag. I didn't tip bag on the way to the table either. On arrival, music playing was loud enough. Once sitting down, someone in the back cranked up the music and was so loud couldn't hardly talk and hear my daughter sitting with me. Went back up and ordered concrete, Tall female cashier never said thank you and walked away. I had to reach over and pull my receipt off printer. When concrete was ready, walked up and part of my dessert was on the outside of the cup. Had to get a napkin and wipe it off to handle it. Poor service and seemed like staff just didn't care. Visit was on 10/1/25 at 8:11 pm.

Great service and the girl working drove was very nice and being that we took so long deciding what…read morewe wanted. I will definitely be back.I just loved her smile and professionalism.(Myhra)

Extremely poor service after calling customer service number & restaurant twice. I paid for two cod…read more3 piece meals over $40.00. I did not receive a complete meal. When I made it noticed All I received was a voucher for two items replaced and a scoop of ice cream to share, I guess. I have spent money many times at Culver's but will change my habit. I suggest anyone buying food to check it before you pull away! Also, as advised, be aware "you have 17 yr olds making your food and they aren't perfect "

I must send a special shout-out to Manager De'Ante at the Culver's in Carbondale, IL. I rarely eat…read moreout, but my money goes to Culver's butter burger when I crave fast food. If you have never had one, you are missing a mouth full of YUM! Last night, I went through the drive-thru and ordered my meal with special instructions. When I got home, I realized the order wasn't correct. I ate the fries and ice cream and counted it as a loss. Well, as I was returning from a trip this afternoon, I went by Culver's again. I was still needing that butter-burger itch scratched. Unfortunately, my order was made incorrect again. This time, I saved the burger, and after a brief nap, I drove back to Carbondale, determined to get my burger. As soon as I walked into the door, I was greeted by Manager De'Ante. I explained what had happened and asked for a replacement meal. I didn't want to go another day without that delicious burger. De'Ante repeated my order to ensure it would be done correctly, then told his team to begin the preparation of my meal. I am happy to report that the Culver's team got it right this time! We all have bad days, so I try to grant grace when something goes awry, and I love it when a restaurant is responsive and willing to correct its mistakes. Not only did I get my food hot and fresh, but unlike when I went through the drive-thru, I could see how beautiful the restaurant was inside. I was impressed with the accessibility and cleanliness as well. As you can see from the attached photos, the restaurant and lot are clean, well-lit, and extremely inviting. I recommend you go to Culver's for a delicious meal. When you stop in, tell them Kindra Speech sent you!

I just came back from McDonald and my smoothie wasn't even full. It's annoying this isn't the first…read moretime this has happen. Please do better.

I got a breakfast burrito from her it was really good. I asked the girl at the window how her day…read morewas and she just stared at me. she was so quiet, couldn't hear what i was saying and she just acted like she wasn't happy to be there.

First time at a Fazoli's. They serve Italian food fast. I don't see it as fast food really, at…read moreleast not in the same category as McDonalds. The food in general was overly salty. Everything had too much salt. It built in my mouth and I had to stop. My body was craving a lot of water afterwards. The fried raviloi was burnt, and the pasta was overcooked. The best part of the meal was the yummy breadsticks and the chopped salad. The only reason I didn't give this place a two was because the service was so awesome! I never imagined this place would have such great customer service. I forgot to tell them my food was for to-go, so I asked for box. The girl just told me that she would give me another salad so I got two for the price of one. The manager kept checking in on me to tell me the status of my food. He apologized a lot and made sure I was happy. These were all teenagers or college students too. What a nice surprise. Too bad the food sucks overall.

I recently visited my brother in Carbondale. I had never been to a fazoli's, but was pleasantly…read moresurprised. This is a fast italian food restaurant and the tortellini was good; however, the strawberry lemonade ice was amazing. I got quite addicted and had to go back just to have another lemonade. When we went we were the only people inside and the assistant manager was absolutely wonderful. He kept asking how are food was and was very friendly. He even packed me some fresh breadsticks to go which was a great snack for later. I cannot applaud how great the customer service was. Thank you to our server Jesus and to the assistant manager who made that trip great.

Placed a mobile order at 602pm; app said it would be ready at 607pm. Arrived and checked in at…read more608pm. At 635pm I had to call the store because we still didn't have the order.

Omg. This place is SOOOOOOO SLOOOWWWWW!!!! It doesn't matter what you order! A drink, a piece of…read morechicken, anything...and it takes FOREVER. Idk what they are doing inside but it's only a small kitchen. Please get it together. It doesn't need to take a full episode of scandal to get a simple order.