2/15/26, 3:33pm, no answer in the drive thru. After waiting over ten minutes, we pulled around to the window where two workers were talking and one was on the phone. They saw us, never came to the window. Never acknowledged us, despite seeing us. We called three times, no answer but it did say they were open. Probably not going to come back to this location due to horrible, non-existent service. read more

Was at the Carbondale location today about 12:50. There was a line which is fine, only one employee working behind the counter. She was taking orders out when another employee walks up and she asked him to take orders. When she comes back up she gets herself a drink and ignores the customers waiting. She acted like there was no one waiting, which a couple of them had been waiting a while. I visit this location often and have never had bad service or even bad food. This was a first. read more

It took us more than 10 minutes in the drive-thru.. for 2 sandwiches.. at a slow time. There were people pulling out of the line after they ordered. One lady waiting actually had to go inside to get her food. Don't know how long she was waiting read more

I frequent the restaurant in Carbondale Illinois quite a lot they always have the freshest Food it's always delicious great flavor profile and it's always hot hot food things are hot cold food things are cold just the way it should be I frequent this restaurant about once a week I can honestly say I've never had a bad meal here and I will always go back one thing about this place is the consistency is perfect good job read more

Filthy, incredibly apathetic and sloooow. Trash overflowing, uncleared tables and sticky floors. Cashier was uncommunicative and cooks in the back were ... I don't know what they were doing. No one ahead of us or through the drive-through, so they weren't busy. Do not recommend. read more

This is one of the best restaurants in Carbondale!! The staff is always so friendly and helpful!! the food is delicious!! Thank you McAlisters! read more

When you didn't meal plan this week. :( I needed to grab something quick so I stopped by here. Despite Covid, the service was quick and a reasonable price. They do wear mask and I wear mines as well. The premium choose 2 of my choose was a McAlister's club and a savannah salad. It was a good size to fill me up. Thank you to all the workers. read more

They have some pretty good food here!!!! The lemonade is great on a hot day. We first found this place when we were in Mississippi. The salads are so good and big! Don't pass them up stop in it is worth it!! read more

It takes forever to get your food in the drive through! Absolutely ridiculous! Been sitting for 20 minutes!

Ordered food, asked if they would be able to find us outside to which they replied yes. Proceeded to wait over 20 minutes to walk back inside and find our now cold food just sitting on a shelf. Luckily I saw the hair in my sandwich before I took a bite; the last time I went with my mom, she was not so fortunate. Not sure why they don't wear hairnets but they clearly need to. Also, they are never short on workers but are always so slow, plus only start to clean tables once a majority of them are full of dishes and trash. Never, ever going back. Get your shit together. If you can't perform well at the most menial of jobs, then you don't deserve one. read more

Not that McAllisters are over the top amazing, but there was nothing about this one that set it over the top. It got very busy after we ordered and sat down just after 12 pm today, my co worker and I. We decided on this place for lunch on our way to the airport after our business concluded in the morning. I ordered a pepper jack cheese turkey sandwich, which was good, and my co worker ordered a bowl of chicken tortilla soup, which she always orders. The food is always good. Very filling and never subpar...very consistent. This experience was just ho hum. Any McAllisters experience is always either 3 or 4 stars to me. Never terrible and never outstanding...just reliable. read more

McAlister's Deli - Pepper jack turkey sandwich with side of mac n cheese - Salad Near Me - Carbondale, Illinois

The food as good similar to Panera in choice, quality and price. The atmosphere was very modern. The place was not busy tonight, but tables were dirty and not being cleaned. There was a lady cleaning the dining room floor this was the same person running the cash register, the only person interacting with customers. She was not very helpful in pointing out menu questions. She threw the credit card and did not say anything to us when we completed our order. Not rude but also not helpful and no customer service attitude. I later asked for a to go container and she handed it to me without a word. I don't think I said anything to upset her, but this treatment made the experience less than good. I won't return to this establishment. read more

This is a review for the Marion location. My husband ordered the BTLA. There was hardly anything on the sandwich. Not good. I got a half French Dip and broccoli cheese soup. I wanted the bagguet with my soup, all I got was a sandwich roll cut in half for a sandwich. We haven't had good luck at the Marion location. The Carbondale location is much better. Always good food there. read more

I mean, it's a chain. It's pretty standard. The service is kind of slow, but they're friendly and helpful albeit a little condescending. ("Are you sure you want a whole sandwich? They're SOOOO big?" -glares- Yes. I want all of it. But thanks for making me feel bad about it). The sweet tea is good. The pricing is fair- kind of the "top end" of fast food. More expensive than Burger King, cheaper than Chili's. I don't go here much, but it's alright. read more

The Food here was not good. Definitely not as good as other locations I have been to. The worst part was The tomato bisque we ordered looked like marinara sauce. Would not return read more

McAlister's Deli - Salad Near Me - Carbondale, Illinois

Decided to have a light supper and was happy to see their dining room open. The food was good- hot stuff was hot, cold stuff was cold and the tea- well the tea was perfect. However what made our visit the most enjoyable was the lady(pink shirt with dark braided hair)that was behind the counter. I regret we did not get her name but she was a rockstar. Waiting on everyone with a verbal smile (since she was properly wearing a mask) and then delivering the food to the table with pleasantries. It was easy to see they were understaffed but she did not let it show. She was managing it all with ease and we thanked her for doing so as we know her job can be a thankless one at times. Thank you! read more

Great selection! Love their salads, especially their Savanah Salads and Caesar salads. Also, I love their spud max!

I placed an order to be delivered, when I received the order the hot sandwich was cold and I was missing my dessert(aBrookie) when I called to tell the manager about it she asked me if I wanted to come pick up the Brookie. Duh if I wanted to pick it up I wouldn't have had it originally delivered. She offered no real solution besides a meal card for her location only. That wouldn't do me a bit of good because I am from out of town and no telling if I will return to this area. You would think with all the a fees and charges for delivery she would of tried to fix the issue. So instead I had to suggest to credit my charge card and she only credited for the Brookie not the cold sandwich and drink for the inconvenience they caused. read more

I once loved this place, and I would frequently eat here multiple times a week. It was also a Sunday tradition for my family to go to McAlisters. I'm not sure what has happened lately, but it has been extremely unclean lately. I'm vegetarian and I no longer order salads because I keep finding pieces of ham and chicken. I once found a strawberry, which led me to believe that they are not cleaning the mixing bowls. I wish they would come back to what they once were. This used to be one of my favorites. read more

McAlister's Deli - Vegetarians beware! I frequently find meat in my salads at McAlisters - Salad Near Me - Carbondale, Illinois

Every time I've been here, they are EXTREMELY slow. I came one time and I ordered a salad and I was the only one in the line. They had me pull up while I waited for 10 minutes for them to make me A SALAD. read more

First time at MacAlister's food was great and service very friendly. I had the Horseradish Roastbeef and Cheese with coleslow, wife had the soup and salad. Food was hot, fast, and very tasty. Couple of things: The coleslaw was a bit bland, but nice and fresh. The pickle was more of a new york style (a bit too cucumber and less pickled than I prefer, my son's (nacho with cheese dip) cheese had a bit of a film on top (just age). I asked for extra pickles and they gave me an extra spear. The unsweetened ice tea was fresh and large. The total bill was around $24 making it a touch more than what I expected, given the portions. Overall great food, nice friendly staff, clean. More like 4.5 stars but cannot select that. read more

McAlisters are pretty standard deli fare. I do like being able to pick 2 selections in half size portion. I picked broccoli cheese soup and the ultimate nachos. Both were ample size. The nachos were pretty good. The soup was ok. I've had better. Service was quick and the place was clean. The Manager did come by all the tables and check if everything was ok. read more

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Seemed to be way to many staff standing around with idle hands. Messed up the order and forgot our drinks.

This is definitely one of the better lunch options in Carbondale if you're looking for something fresh, tasty, and with a great variety. I would Highly recommend the Savannah Chopped Salad, it's one of my favorites and never disappoints. They have great service with staff coming by to take empty plates and fetch refills throughout the meal. The only reason they didnt get 5-Stars is because they often get slammed and the line can be substantial, additionally they also tend to get packed full around the same time and can be noisy. Other than those two things, this is always one of my top picks for lunch in Carbondale. read more

The food is decent, but for the price I'd much rather go to Panera. The price is high for mediocre food. The restaurant is always clean, and the staff is friendly in my experience. My favorite drink is the strawberry lemonade...sooo delicious! And worth the extra charge for strawberry! Give it a try. read more

Forgot our drive through order, waited in line 30 minutes for cold food and an apology.

Very busy place to eat, but the food and tea is great! It's sorta small but very inviting and friendly staff. It's a pretty hip place. I usually get the tuna on lettuce leaves. By far the best tuna I have ever had out anywhere besides home. The tea and lemonade are great! Try it out sometime! read more

Okay - don't laugh... this is my first time going to a McAlister's ( I normally haunt Jason's Deli). I like the LCD menu screens. A lot of choices for sandwiches, soups and salads. The reubens are very good with high quality rye bread. The Southwestern Cobb was pretty good too, although the chicken was a little watery/water logged. Their tea and lemonade are excellent. Very clean and streamlined. The manager came around to say Hi and make sure we had everything we needed. read more

Nasty Veggie Chili- stay away . The people are friendly, but not friendly enough to make me want to come back

It is a chain deli that does a few things right. The sweet tea is sweet, the service is A+ and the food is great. Have been to these places all over the US and never been disappointed. read more

I love eating here. The customer service is great and the facility is clean. Really great sandwiches and spuds !!! they have a wide variety so it's easy to find something good on the menu. There is usually a crowd so that how u know it good but u can easily take it to go in the drive thru read more

Wrong order three times in a row. Incompetent staff in the back didn't understand how to make the food. Manager was nice refunded my money and gave me the food for free. Only reason it's two stars instead of 1. read more

I take it all back. I always have my order messed up. Caution to vegetarians, they always end up screwing up my order and serve me something with meat in it (meat chili instead of veggie, in my broccoli soup, on my salad). Also, the drive thru is always way too slow. I have waited for up to 15-20 minutes. read more

By far the cleanest and most friendly McAlisters I have ever seen. From the moment Joshua took my order and Tabitha got me a refill on a drink the staff was courteous. Food came out hot and timely, well done folks. read more

I had the California turkey Reuben with steamed veggies. Husband had French dip and fruit cup per recommendation of cashier. He said the fruit was good but tasted like canned. The French dip was a winner. Best au jus he's had in a long time. My steamed veggies were surprisingly yummy. They use seasoning, could be salt/pepper but it was good. Carrots and broccoli. Cal Reuben was delicious. Service was good at lunch hour. We are very pleased. read more

When it comes to service, this place is great. The staff were very friendly and made sure that everyone had refills and were happy to take plates. My only drawback was the portion sizes were on the small side of things. I had the Chicken Tortilla soup which comes with tortilla chips and chives on top. It was a mild spice with small pieces of chicken. To that, I added a half Sweet Chipotle Chicken sandwich. It was like a BBQ sauce/glaze over strips of grilled chicken. Yummy, but small. read more

I've been to this place before and trust me AVOID AT ALL COST! If u really want a good sandwich go to Panera Bread it's cheaper and faster. The place is completely disgusting! They looked like they never cleaned the floors in years! It was probably the worst sandwich place I've ever been to. read more

Love the food but drive thru can't get an order right. This is the third time in a row that they have forgotten to put part of my order in the bag. Very frustrating. read more

Mom had the pecan berry salad and I did the 1/2 spud with grilled chicken and 1/2 Cesar salad... Both orders were plenty tasty and the service was delivered by a bubbly clerk. The only problem was: it was late in the day, and whoever thinks the air needs to be set as high as it was earlier is mistaken (too cold in here now that the sun has set) and the crew didn't clean the dining room as quickly as I would have liked... But I am a former restaurant manager and I have higher standards! Overall it was a pleasant experience and I would highly recommend this place! Are they only located in southern IL? We could use one of these up north! read more

I have never been to a McAlister's before today. I absolutely LOVED it. Not only was the food fantastic, but the customer service was what really got me! Every one that works there is SO kind and so helpful. I was a bit taken back by how great everyone was. I thought it was unusual for Carbondale, but hey I'm not complaining! read more