After reading the reviews for Arby's, I noticed that they were a bit dated. Thought I'd remedy the situation by eating at Arby's tonight. Well, I should have taken the reviews to heart! The restaurant was filthy. Food and used napkins on the floor. The soda area had spills on the counter. The lips were lying all over. The tables hadn't been wiped clean and food residue was on the window sills. As for the food, although the restaurant wasn't busy, all the food from fries to the chicken sandwich, macaroni with cheese was stone cold. My ice tea tasted of mold. I'm not sure what the three guys that work there are getting paid for because it isn't related to good food or a clean environment. At least one was playing on his laptop. How this restaurant has survived is beyond me. Won't be eating there again! read more

The food was decent, Atleast we got our food, the service was also decent not much to say about the service. It was almost empty and pretty quiet Overall it's average. read more

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The Service is awful. The Manager Acts like she is on Drugs. We went in there today for Lunch cuz we wanted something fast. She said she was overwhelmed so she started Arguing with us and waving her hands around. We told her to Stop Started getting louder. Couldn't figure out how to give senior discount when all we said was one meal out and we will pay for the one then the other meal so we could get senior discount on the one. Then she threw the tray on the counter. She needs to get fired go a different job where she doesn't have to talk to customers. read more

Stopped in for lunch. Food was great and came out fast. The dining room was clean. Service was friendly.

Arby's! Gotta love the roast beef! I came here on a Thursday around 5:30PM and it's pretty slow. Lots of seating in the dining area though! Staff was pretty helpful and friendly. Decided to go with the arbys smokehouse brisket and it's good! Didn't have to wait long either. So what would i rate this Arby's? It was pretty standard. Not blown away, but not disappointed either. It's clean and neat. Interior looks good. Food was good. It does what it says and that means 3 stars. Not bad! read more

Arby's - Nice dining area! - Fast Food Near Me - Excelsior Springs, Missouri

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Food is terrible for Fast Food, but service is extremely slow. 3 cars takes about 25 minutes. The staff are nice but the items are extremely EXPENSIVE and probably worth about 2.5 money signs, considering it's fast food that knocked the score down a lot and the service. Edit: Got food poisoning three times from their chicken sandwiches I remembered. Forget the "Good food" 1 star not worth it. Also food is generally cold always. read more

This place is just horrible. Every single time I go there even seeing that people are waiting for their food, their system just happens to be down when I go to order. I am surprised this place is still opened considering the employees just don't want to work. If I could do a 0 star review I would. This place is a joke for customer service. read more

We just left there and our fries were cold and starting to harden, our cheesesteak sandwich was soggy and cold, dripping water so much that the bottom of the box was leaking. The staff needs retrained. that was horrible and i won't be back for quite some time! read more

If an item comes with an advertised sauce then make sure you give it to the customer with the right sauce. Nothing more irritating than to choose a joint because of an item then get home, 20 miles away, to discover they gave you the wrong sauces. Ordered jalapeño peppers and anticipating that lovely touch of broncoberry, that no one else does, and even looked in the bag to make sure sauces were there. My mistake, didn't dig them all the way out to be sure they were correct... got sent away with ranch instead. This isn't rocket science, it's fast food. Doubtful I'll try to get my broncoberry fix at this Arby's again read more

We stopped in for lunch and had good service, friendly staff, and good food. The restaurant wasn't busy, and our order was filled quickly.

Went inside to order because the drive thru line was long. The workers were standing around staring at me until i asked to be served. Food was cold. Service sucked and the girl running the drive through was obviously on a high dosage of meth based on the way her jaw was clicking back and forth. Welcome to Excelsior Springs, right? read more

the blonde manager with glasses was very rude my last visit, took forever for food, and wasn't hot, not coming back for sure!

Not a pleasant experience place was dirty service very slow. I went in to order food to take home. They got my order wrong when I got it home it was the wrong food missing an order of curly fries. Employees slow and didn't seem enthused to be there. I was the only customer they had seems like the could have got it right read more