They need a whole new management staff and better service. Definitely need to be better when portioning the food, I shouldn't have 3 pieces of lettuce on a taco. read more

this store absolutely sucks manegment will cuss and yell at you and they never get orders right and even if they do it's always done very sloppy read more

Every time I go here, they manage to fuckup my order. Overpriced food that has people that can't read placing orders. How do you order a cantina chicken box and put 2 items in it. There were 2 tacos on a different order they put into he box to make it look filled. Payed $24. for another headache. This place needs to be shut down over any other place in town. For years, it has been a disaster and pissed everyone off in town with no repercussions. read more

managers is Bitch and doesn't help, she was cussing the employees out while I was waiting for my order to be corrected. Had to drive back after they gave us a bare crunch wrap, they refused to work with me. This place needs to go out of business the whole place is worthless. read more

I absolutely love taco bell. But this location is absolutely horrid! Long long lines (45 plus minutes)in the drive thru ,lobby & restrooms nasty and I've seen the "manager " yell and scream at a poor young employee! I literally walked out. My advice ;drive to liberty and get amazing service and a clean lobby! read more

3 out of the 3 times I tried to eat here in the last month, they were not serving at the posted opening time. I was told they were short handed but pulling around into the parking lot there were at least 5 employees outside. Then after a half hour of waiting they say I can not order anything from the taco bell menu. Would give a zero star rating if possible. read more

Taco supreme with barely a teaspoon of cheese... what the hell do they think the redeeming feature of their tacos are? The cheese. read more

Taco Bell / KFC - Fewer cheese strands than I have fingers... - Fast Food Near Me - Excelsior Springs, Missouri

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This Taco Bell needs intervention. They've had issues for a few years. I've had a "supervisor" yell at me when I brought back food that was dead and not waht i'd ordered. Hoping that corporate will step in and help this struggling location. read more

I actually enjoy Taco Bell but never get good service at this particular location. During my latest visit I waited in the drive thru line for 20 minutes just to be asked to pull forward to wait on my food. When the employee brought my tacos out he said "you didn't want taco sauce did you?" What? With a line of cars behind me I decided to just leave without it but why wouldn't you just put sauce in the bag just in case some crazy person decides they want sauce on there taco??? Ridiculously read more

I decided to give Taco Bell a shot for dinner even after all the negative comments. The line was long, no big deal if my foods fresh, correct and good I will happily wait. My order was given to me, order was correct and it was hot and fresh! Thanks kfc/Taco Bell hopefully it will keep up read more

Awful place to eat. The employees are extremely rude and the management is the worst. I used to work here and was given a bad attitude from one particular employee and brought it up to management, where I WAS FORCED to apologize for something I never did in the first place! They're extremely slow, they sit around and get nothing done, the kitchen is FILTHY and the walk-in refridgerators and freezers always had a weird "funk" to them. I recommend going to a KFC/Taco Bell elsewhere if you really wanted to eat at one... read more

They screwed up a simple order. Called customer service and was promised a follow-up call from the store manager- which never happened. Eating at this location is not worth the aggravation and I won't be back. read more

Food is great, never had a problem with the food but some of the employees working up front and in the drive through are very rude, unprofessional and could care less about good customer service. They have argued with us about our food instead of just asking how they can fix it. They have rushed us to hurry up and order which is a big problem and they actually even rolled there eyes at us before. I know that Excelsior Springs has a major problem with bad customer service period for whatever reason so maybe they could use some kind of customer service training program and incentive. read more

PAINFULLY slow service, especially in the drive thru. I've waited over 25 minutes in the drive thru before. Food tastes great. I've only had an issue with my order being messed up once. I contacted Taco Bell corporate office and never got a response back, which was kind of irritating. The staff could be a little bit more courteous and professional. They DO NOT serve breakfast at this location, which sucks! Long story short, if you're in a rush...don't pick Taco Bell in Excelsior Springs. read more

Well, this chain has been around quite a while and at the beginning I loved it...but not so much in recent years. Actually wish another fast food Mexican was available but in a small town this is what we have now. Used to always get home and they had gotten something wrong. Very irritating as you are in the food business only and not selling another product. They keep coming up with new things but I wish they'd bring back their fried flour taco that they had back in the day. The only thing I really don't care for is the taco shells (crispy) they are poor quality like from Guatamala or somewhere! If they'd get a better quality shell then I don't think I could gripe at all except for the spotty service. At least they have updated the look and do serve chicken if you want variety. So even though we don't frequent taco bell like we used to it will do in a pinch late for a fast food Mexican snack. read more