They were so easy to deal with. Service was amazing and the delivery guys were so professional and…read morekind. I will definitely use them again when needed. And the price was very reasonable.

Excellent Customer Service and Great Glass Products…read more We recently had seven windows replaced in our house. After doing some price comparisons, The Glass Guru of Conroe offered the best prices. Mark Henderson, Lead Glass Technician, was professional, friendly and quickly installed the windows. The whole process from the initial call to havIng the window installed was seamless. They are the best in the industry. It was also very easy communicating with Jennifer in the office, and they always kept us up to date on the status of our window installation even sending us an ETA the day of the install. I highly recommend The Glass Guru of Conroe, Texas for any glass service.

Fast and well-organized service from Timeless Glass. They had everything ready on site, so my…read moresingle-pane window repair only took about 15-20 minutes. Amazing work--highly recommend for anyone in magnolia needing window or glass repair!

AMAZING CUSTOMER SERVICE!!! seriously if you need any work done these guys are the one to call ,…read moreresponds fast , reasonable rates , everyone i spoke too was so friendly and got out to me within a day best service around h-town hands down

Amazing company and customer service! Quickest response time of the four companies I called. He was…read moreout the same day and had a new window in the next. This included ordering the custom glass. Thoroughly impressed. Chief glass will be my go to glass repair from now on.

This is by far the worst customer service I have ever received. I ordered a seamless glass door for…read moremy new bathroom remodel over a month ago and still haven't gotten my install. They keep telling me they don't have it yet, but they already have my $800 deposit. Do not do business with these people, avoid!!!!!

I'm very happy with my new frameless shower door and mirror. It was a nice company to work with.read more

Booking an appointment for a quote was simple and fast. Jairo came out on the weekend to give me…read morean estimate of project to complete all windows. Quoted $12,000 for 11 windows. That's fine. He was polite and punctual. We discussed if he could give quotes with varying window styles (combination of picture, single hung, and casements), to let me know my options and how it affects pricing structure. He mentioned he would get back to me on Monday/weekday but it's been 3 weeks and I've heard nothing. Window replacements are a big ticket item so I recommend shopping around to bid your projects and see who's communicative and follows through - especially if they're charging a premium.

Before selecting the window source to replace all of the windows in our townhome, we spoke with…read morethree other competitors. They were each professional and provided great information about their products and had very knowledgeable reps. After speaking with Colin, we knew the right choice for us was The Window Source. He explained in detail the process, the benefits of how these windows, and answered questions that we had not even thought about. With the final price in hand, we reached out and confirmed with Colin that we selected The Window Source. After our windows were custom-made, the crew came in and left the house cleaner than what they found it. They were very detail-oriented about every step and the supervisor kept us informed of what they were doing and why. After they finished and cleaned up the work areas both inside and out, we received hands-on instruction on how to properly clean and use the windows. This is very helpful, especially in Houston heat and those few days of the year were near freezing. On the back end, the staff was great and helping us process the final payment. A clincher for us is that there is a transferable limited lifetime warranty with the product. Having a locally based company helps us support our local economy and know that there are faces behind the company name that we can reach out to if we need any help or have a question. Highly recommend The Window Source as your choice as we've already let our friends and neighbors know.

To be fair, the lack of communication and games they play made me go with Doors of Houston and not…read morethem. I called was told that it would be around $500. I said wow and that it was only $400 to install but ok and I was sent a canned text message to my phone to send 4 pictures, measurements, and contact info. I sent them everything but didn't hear back until the next day and it was the same canned text verbiage back but they added the email address. So I sent the same thing again to the email address, 6 pictures, measurements and contact info. Crickets and tumble weeds for two days again. So I resent the email and a couple of days later finally the next day, Then finally, I get the same canned message telling me to email them 4 pictures, measurements and contact info. Now I am getting worried that all my training as a CSR at AT&T's U-verse department has gone by the way side. However, I still needed my door fixed and besides they had installed it when I first got it and I knew that they would surely stand by their install. However, they never told me what they weren't getting, me I could not tell what was the problem because it all went through without bouncing back and they would only answer in canned responses and not tell me what I might have forgotten or didn't go through my message. So after checking everything out, all looked well and it had been a week now without a front door, I sent it again. A couple of days later, i get another canned message to send them 4 pictures, measurements and contact info. So I sent it two more times from different email addresses thinking that maybe it's Google's fault. After not hearing again from them, I went back to texting them and explaining that I had not a clue as to what they weren't getting from my emails but that I knew that they were receiving them because I got the same canned messages back twice out of the six time that I sent it to them but they never took the time to tell me what was missing the pictures? measurements? Contact info? or what? So I finally get a personalized message with the following excuses, Excuse one: He texted back that they were on an emergency install. Excuse two: he texted me back to say that they get 40 text messages a day and they just get lost. Excuse three: finally a personalized email comes back saying that he was playing catch up after a family emergency but it would be $500. I don't know if he really had three different excuses but I got three after two weeks of not having a front door. I almost answered his email back to say that I was so very sorry about his family emergency and hope that everything was alright. But a friend stopped me and asked why was I apologizing, I didn't do anything wrong and like she said, at this point it did sounded like a scam. I was willing to pay the $500 estimate for a job that he said he never saw my emails because he lost my text messages, and/or was too busy to acknowledge my emails to explain what was missing because of an emergency install and/or the family emergency. Stick to one excuse and it might have been more believable. So there you have it folks, plenty of excuses and no door after two weeks made me decide that if it was a communication problem before the work started, I figure it was not going to get any better after the work started. So I called Doors Svc of Houston and they had the front door fixed by noon the next day and fixed my patio door handle while they were there too. I got two doors repaired for $300 less than The Door Guys were to fix just the one door.

They fit me in quickly, we're responsive to inquiries, and I have zero complaints about the door…read moreinstallation. It was reasonably quick, the mess was completely hauled off. The installer was super nice and gave me helpful tips for painting my door and grout repair, and moved the doorbell wires up for me so I could install a video doorbell. I am very happy with my new door, and how much it has improved the look of my townhouse.

Previously wrote about our initial meeting with Mr. Litsey and ordering the windows. The windows…read morecame within the time frame given. Jose and his crew were here promptly to install 20 windows, one of which was a custom picture window. The windows were installed in 1 day. The crew were very respectful to us and the property. Clean up was excellent. I can't say enough positive things about them. You can not go wrong hiring this company for your replacement windows. You will save a lot of money and will have quality windows and installation.

I had all the windows for my home replaced in January 2019. John, the owner is very knowledgeable…read moreand honest when discussing your job. He discussed the window options and installation procedures. His crew was very professional and completed the job in a timely manner ensuring a good aesthetic upon completion. They cleaned up and made sure I was satisfied before departing. Fast forward to May 2025. One side of one of my sliding windows seal has failed. I called and spoke to John about the failure. He ensured me that my warrenty will cover the replacement and even informed me of two different options. He's very informative and is willing to go above and beyond to satisfy his customers!! I'm so impressed with "Window City" and their business model!! It's rare to get this type of service and customer service these days!!! Thanks Window City!!!

Avoid at all cost. Major red flag warning!…read more Was referred to this guy/company. I text to verify he/they serviced my Zip Code. He said he did. I followed up with 2 basic questions: 1) what kind of frames are the windows they install & 2) who manufactures the windows they install? He avoided answering those two basic questions I asked through text. The next day, he called me 5 times within 4 minutes. I missed his calls, apologized for missing his calls. I again text asking those two questions. He refused to answer through text. Major red flag! Avoid and use someone else!

They were quick to respond to my request, very fairly priced, did excellent work replacing my…read moreglass, showed up when he said he would and didn't make me wait forever to get it done. I will call them back in a heartbeat if/when I need another window repaired.