Rented from this company for 4 years. I originally moved down from Long Beach and the market in San Diego was really tough for a new grad out of college with a dog who was considered restricted at most places. I was fortunate to find Arcadian Property Group. They made the rental provides very easy. They take mercy on the working class and allow working class people to be able to afford living in San Diego. They keep their deposits and rent low. With that comes a very humble home to live in. The maintenance is quick to respond with issues, the repairs are average but get the job done. Carla was so nice in the process of looking for homes. She gave us listings that she knew would fit our lives. She was a great communicator when new properties were available. She also made the rental processes so easy. Thank you Carla. The ladies in the office, Cristine and Shannon were also great as well. So nice when I would have questions and even helped make paying rent easier by directing me online. Yasmine was awesome to for maintenance related issues. She was prompt to follow up on a request. Overall this is a humble property management group and I had a great stay. Thank you ladies! read more

They spy on employees and record your phone conversations. Theh track your every movement with the Iphones they make you use. They promise and lie. Dont work for them. Mike and Manoj lie. read more

RENTERS BEWARE No one answers any phone, not the proper managers, and when you go higher up still no help. They obviously care more about cosmetics than the actual wellbeing of renters. They try to make it look good. Bug infested, inconsistent hot water and they won't even give me my lease agreement. They treat their tenants horribly. STAY AWAY read more

Renters Beware! A year later and the level of service let alone common decency in how they treat their tenants is absurd even more so during COVID times, they will be reported to the BBB. read more

My over all experience has been great with Carla, Yasmine, and Shannon. They have all been very helpful!! The only reason for not giving 5 stars is because of the minor issues I've experienced in 2 different units. I almost moved into one and there was a small issue that they addressed and fixed right away, it just should have never been "ready" in the first place. The 2nd unit I did move into and am very happy with, it's just been 5 days and I can't use the fridge due to the last person who left rotting food in it. I've tried so much bleach and can't get rid of the awful smell! The ladies have been great, the prices reasonable, it's just the units each had or have one thing that needs a quick fix to make it livable. Other than that, my experience so far has been great I hope it stays this way! read more

I dont live at this location but omg !!!!! This is by far the WORSE!!! New apartment complex i have ever visit. I have a family member that lives in the complex and i see it all from young teenage kids walking around with guns hanging out of there pockets to kids throwing objects at car windows and busting the windows. Neighbors outside all times of night with loud music. Its just a hot mess and my family member has found 3 rats in her apartment just a hot mess so if you looking to rent here please run,run fast!!!! read more

My Hoa used to hire this business for community management. Thanks to their slow efforts in addressing multiple violations the HOA removed them but all the unsolved violations are now slowly being resolved resulting in a very painfully slow process with our new managament company. read more

My experience has been AMAZING! I have been a renter for about 4 months now with Arcadian property. I have had minor issues such as a leaky shower and the AC not working properly which is expected with any rental. Whenever I've called/emailed YASMINE is super helpful and makes sure the issue gets resolved ASAP, she is very helpful and pleasant! Carla was the agent who initially showed me the condo and got me approved as a tenant, she was also a ray of sunshine and extremely helpful. Another huge plus is that you can pay your rent online, which is super easy All in all this has been my best rental experience by far. read more

Carla is the best! Our family was able to get approved for the unit we fell in love with within 10 minutes. She went out of her way to meet us as soon as we contacted her and was a delight the whole time. You can really tell she loves what she does. After getting approved, we got our keys the following morning. It was such a smooth experience, and we couldn't be happier. Especially since we had been waiting to hear back from a different property group for over a week and a half! If you want a fast, easy, and good moving experience go with Arcadian property group. They will not disappoint and ask for Carla for an outstanding experience! Thank you again. Our family is so happy! read more

Would give them zero stars if that was an option. Worst customer service I have ever had. I'm from the industry of customer service so I'm very patient and understanding. read more

Great service and was very attentive. Jasmene T. Was very sweet and helpful by finding the right fit for us. We thought we were going to be stressed out looking for a place to move but the process was super easy thanks to her. She found something that we didn't even know we wanted. Highly recommend her if you need help finding the right fit for you. read more

I have been with this property management since I relocated back to San Diego from Texas, about 3 yrs. I am a native of San Diego, but was gone for 20 yrs. I am a mother of a teenager, and I wanted a safe and affordable place to live. Carla is an outstanding employee there. She is always available and has been able to locate me more then exceptional properties to choose from. I will continue to use Arcadian property management. Carla, Shannon amd Yasmine have always worked together to make sure my experience easy, never a complicated process. If you are good to them, they will go the extra mile for you. Im never disappointed! read more

I have been with them for a year at the sunshine townhomes and it's been a great experience ! Bring a single mom it's hard finding anywhere that will except you but they did. They were always so professional and if I ever did have an issue they addressed it so quickly. Their maintenance calls are always quick and always do a great job. I highly recommend renting from them read more

This review is solely for Carla. She made everything SO easy and got us approved within the next day. Would've been faster if we didn't have to find a co signer but she worked it out for me and got us approved. We have never felt so comfortable with an agent and welcomed. Love our new apartment and can't wait to work with her soon again. Thank you so much again Carla! :) read more

Arcadian Property Group is unsurpassed in customer service, availability, quality property and really impressed my family due to their pleasant, straightforward, fair process for getting you into your new home. Carla was a gem, a true role model in the real estate industry. The whole team really shines! If you need housing, you need them!! Extra thank youS to Carla - handled my bulldozer of a father with his devils advocate attitude...she showed us value and delivered the ultimate kindness and professionalism, and handled every aspect of the rental process like a champ :o) have never had a better experience before and I doubt it could have been smoother anywhere else! Truly... read more

Let me start off by saying Carla is amazing and so compassionate!! My family and I were in a bind and needed a place to move to as soon as possible. When our "future home" fell through, she worked her butt off to make sure we were not displaced and found us a condo that had all of the amenities we were looking for. She was always readily available throughout this usually strenuous process and she made our transition a lot easier than it normally would have been. I will definitely be recommending friends and family to Arcadian Property Group and I will especially tell them to ask for Carla, if she's available. read more

i should have done my research before renting with this company. I have been renting with this company for only 40 days. Unfortunately my experience with Arcadian Property Group has been stressful, frustrating and disappointing. First, after I was told the unit was ready to move in. I realized the unit was still dirty and there were roaches in it. As a result, I had to wait to move in my stuff until they finally sent somebody to clean. Second, I was told the washer was working. But it wasn't, so I had to wait until they finally sent somebody to fix it. Third, I wasn't given the key for the mail box, they said they sent it to my old address but it never go there. When I called the manager at the office, she was extremely rude and asked me what I wanted her to do. I told her I just wanted access to my mail box. She said she would sent a locksmith to fix the lock and give me a new key. Well, the locksmith they sent changed the key on the wrong mail box. This happened last week, and I still don't have access to my mail. I work a lot of hours and it's very had for me to find time to go to the post office or catch the mail person. Finally, the person that painted the walls for my unit did a horrible job. They covered the internet connection when they painted, and Cox was unable to install my internet. Also, the person that painted the unit, didn't clean the walls before painting and in the bathroom you will see hairs that are stuck with the painting, it's disgusting. I know Arcadian will probably retaliate against me for posting this negative review, but at this point I don't care. When people tells you be aware, they are right. I wish I would have read the reviews before I rented with Arcadian Property Group. I'll attached some pictures here to back what I just mentioned. read more

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the "property manager" is so disrespectful and rude . She has no type of professional side to her . She comes threatening in her yoga pants and always looks sloppy . If I would've read the reviews on here BEFORE , I would've never rented here . The blinds are all broken , just fixed with tape or flipped upside down to look fixed . MOLDY tubs . if I could give this no stars .. I would ! read more

I just talked to jasmine regarding my move out and security refund issue and first she told me something which I dnt like but within a second she said Mam hang on let me call my manager Shannon and finally they sought out my matter as I wanted I highly recommend Arcardian property group Jasmine and Shannon they both are so understandable personalities Recommend this property to every one Thnku jasmine and Shannon read more

A waste of time working with this company. I was interested in one of their rentals, and made several calls to Carla. Each time, she acted like I was bothering her. I'd ask a question, and she give me all kinds of information, but not address what I'd asked her. I left a message that I'd like to arrange an appointment on a weekend (which their website says they do), and she never called me back. Then when I called again, she told me the property was rented. Carla is a total flake. read more

One of the rudest customer service i have ever got !! They hang up on my face and gave me the worst attitude !!

Over a year ago my unit was taken over by this management group and it has been one problem after another since. Currently my air conditioner is not working. I have a small dog that is home all day in this heat. I put in a work order three weeks ago. The service man said it would take ten days for a new one to come in, so I gave it a few extra days and began calling to inquire. Today they tell me that they are not going to order me a new unit. This is after three weeks of no communication. I have been leaving the sliding door ajar because I am afraid to come home to a dead dog. This is unacceptable, mind you I pay $1,208 per month for 520 square feet. I would be very careful renting from a company that uses this management company. Signed fed up and looking for another place to live. read more

The ladies who work there are rude . They never answer the phone . I called to have service done on the pool In our apartment complex because it was filled with mold and started to get mosquitos I sent several pictures . Took a week for them to send someone out. After moving out the had charged me a 120 dollar charge for cleaning when we had already hired someone to clean it professionally . Nobody would return our Calls for a walkthrough Before move out. read more

I almost rented from Arcadian a few years ago but went with a different place. So it came time to move again and I remembered the Leasing Agent (Carla) and dug through my emails to find her. I emailed and asked if she still worked there and she responded quickly. Long story short Carla is nothing short of AMAZING!!! She helped me find a place and I just moved a few days ago. I absolutely love it! Carla keeps you well informed and is always in constant communication. I have had nothing but a great experience with her and everyone at Arcadian. HIGHLY RECOMMEND using them! And if you can...Carla is beyond great!!! read more

First experience renting with Arcadian Property group. Carla helped us through the whole process. She's great very pleasant & professional. It's been an easy process & have not run into any issues so far. I'm happy with the unit we have leased. Thanks Carla you made it easy for us! read more

I was very hesitant of renting from the Arcadian Property Group due to the reviews, I can honestly say I am glad I decided to make my own opinion. They were the easiest property group I have ever rented from. The maintenance guy was out rather quickly and got the job done right the first time. I had the pleasure of talking with Shannon and Carla and was ready for rudeness and it never happened. My only issue was with the condo association which is out of the Arcadian Property Groups control. I would definitely move into one of their properties again if they rent in the area I want to live. :) read more

This review is about Cristen. She has been truly amazing especially during this difficult time. She has done everything in her power to help resolve all and any issues we have had. She is very responsive and so kind. My family and I are truly thankful for her! read more

I'm not sure if the person who answers the rental office phone just wakes up in a horrible mood but every time I call she has the worst attitude. She acts like she's doing me a favor to answer a question when it's her JOB TO ASSIST TENANTS IN THEIR CONCERNS. She has a tone that is very sarcastic and condescending. They should really have a new person to represent Arcadian Property read more

We have been renting with Arcadian for two years going on to three and i couldnt be happier to have choosen this company. The staff is very awesome! When it comes to going to the office Shannon is very professional and very lenient with you. Our property manager Karla goes above and beyond, she guides us through every step of the way and has cleared all of our questions and doubts. I truly recommend this company to anyone. read more

So far, I have not had any issues with this company! I leased with them (rather quickly; signed on the same day!) about 3 weeks ago and I have been contacting my realtor (Carla) nonstop for so many questions on various apartment things, and she's always more than happy to help. It's so nice to experience that. I haven't really interacted too much with the other staff, but the few interactions I have had with others from Arcadian has been helpful and kind. Plus, I've already made 2-3 maintenance requests and they were on it fast! Love the turnover time for that! Again, its only been 3 weeks or so, but it's been good thus far! read more

Wish I could have given you a good review. I really do. But its been almost 4 months since I have moved into my new place and you all still have not given me keys to the trash can or recyling bins. HOW AM I SUPPOSED TO THROW MY TRASH AWAY? I have also not recieved any keys for the storage unit on the property, and I was told several times that the situation would get looked into, but here i am 4 months later still trying to find out why no one has helped me. Horrible customer service. After 3 months of trying to locate a back gate key which was also not given to me upon signing, they finally cough one up andvhave the AUDACITY to charge me for it. As if they gave me one originally and I lost it or something. Please do better. The unit is nice but this customer service is bad and you know it is. Don't get offended by this post, fix the situation because I am not in the wrong for calling you out on things you should have done. I should not be running into these issues. Fix the problem and I'll fix my review. Shainin, thank you for the passive agressive response that I expected. I figured you would not take any responsibility for the poor customer service by stating you are sorry that "i feelthe need to write this review" and the ACTUAL number of months I have gone without a key ( as if that is any better) I will be calling now. Actually, Im gonna pull up since I've already called three times and you never answer the phone.Thanks. read more

Honestly they are the best of the best. They provided me with the type of apartment I was looking for with all the amenities for an unbelievable price and a great neighborhood. I dealt with many others and most of them had were either requesting too much paperwork or over pricing their housing. I was living in a hotel until I found them through a thread I was following. And boom in less than 2 days I had my own apartment. And for my German Shepherd dog. Every other apartment said no to my dog except these guys. I would definitely recommend them to anyone read more

My fridge had broken down 2 times before and I had to throw away all my food both times . For this third time , it took them a week if not more to fix it AGAIN . Instead of buying a new one they just keep fixing it . This time I had more food in there than the last times . I also have a toddler and wasn't even able to be storing snacks in there for him . On Friday they said they would loan me a fridge , but then called me back that they would just fix it . I have to keep calling the techs to keep myself updated & to apply pressure because this management company DOESNT care . So now for the THIRD time I have to go buy food like if it's cheap to keep buying a whole fridge and freezer worth of food. read more

So I've been renting a one bedroom apartment since July 2017 and I have nothing but good things to say about this company. First off the leasing Agent Carla, went out her way to show me my unit on the weekend due to my schedule. She drove all the way from LA just to show me the unit and then she took me to the office (that was closed) and got me approved for the rental. The application and approval process took less than an hour. I love that this company NEVER bothers me. I only contact them when I need something fixed and Yasmine ALWAYS send someone out the next business day. The people they contract with has always been on time, professional, and respectful. They have never entered my property without permission and they have never disrespected my l belongings. Everything is super easy as you can make maintenance requests and pay your rent online. I'm sure the office never bothers you unless you're late on rent. I would highly recommend renting from this company. They are great! I'll write another review for my moving out process. The ONLY reason I'm not continuing to rent from them is because I'm moving out of state. Oh and I love my unit. The tile accents and appliances are beautiful. read more

I rented from Arcadian for 1 1/2 Years. Customer service has improved over time tremendously. Within the past couple months all emails and maintenance requests have been answered immediately. The move out process was very easy and caused me no stress. read more

The rudest people I have ever talked to. Very unprofessional. It took me a week to get a simple rental verification.

ABSOLUTELY DO NOT RENT FROM ARCADIAN! The property manager is the rudest/ most disrespectful individual on the planet. One would think that after getting 10+ negative yelp reviews over the MANAGER's disgusting attitude disciplinary action would be taken. However, it is Arcadian, so nothing gets done nor followed up on. read more