This review pertains to Javier on the maintenance staff. The managers tend to come and go very…read morequickly. When management changes, sometimes maintenance requests aren't put in. I had several maintenance requests and our maintenance Javier got started on them very quickly the same day of sending an email to the property management. He is knowledgeable and listens to concerns so the work can be completed. My unit also needed a new refrigerator. It was very old and needed replacement. I had brought this to the attention of previous managers, but they never followed up or followed through. He put in the request and thanks to Javier, the unit now has a new refrigerator.

Javier is an amazing maintenance technician. Any issues that we had in our unit, he normally would…read morerespond in under 24 hours. The new leasing manager is so sweet! You can tell she cares about the tenants and she loves what she does as a leasing agent. Nice area, gated, and it is quiet majority of the time.

Horrible Management. Anyone incurring please be aware. Very unprofessional staff including…read morePaulMiller. I/family never been harassed the way PaulMiller/on site employees (manager & maintenance) has. Whoever owns this property should really step in to make a place that can be a pleasant place to live. Besides that the property itself has a rat issues, ant issue, termite issue, water issue. Water is frequently shut off without notice and that includes no hot water for long periods of time. In fact management told a resident to shower beside the laundry because her section was shut off. There is a on site cameras which can be helpful with what exactly? I found this is another way to be watched and harassed. We had cars being broken into and the camera wasn't exactly helpful not even for a detective. So again the camera is just a way to harass and watched. A resident has mentioned getting a notice about picking up dog waste in the common dog area, how would you even know unless you're being watched! It's a little obsessive don't you think? There are messages (text) sent out threatening to charge for picking up dog waste and threats to close the common dog area. When the area is not even a up kept area.

Before I moved in I was concerned with the reviews I had read online regarding the staff and I…read morebrought it up to the manager. His response was sincere and pretty much it was up to me to see for myself or go by online reviews. Well 2 years in and I must say I made the right choice to move in with my family. Gil the manager and manny from maintenance are very professional and prompt. They address the very FEW issues I've had with prompt and professionalism. I come from places were management don't care if a tenant has a good nights sleep and I'm glad I don't have that issue here. The apartments are well maintained and very green. Even through the issues with the waste management company a few months back, management kept it well maintained and didn't have trash throughout the complex/parking lot like it was shown on the news at other places. The neighbors are friendly and polite. Im happy to live here. If you come across a for rent sign you won't be disappointed. It's hard to get in because no one leaves that should speak volumes.

If I could negative stars they would have about -6. Moved…read morein April 2019 Moved out April 2020 as soon as my lease was up! I do NOT recommend anyone move in this place. First off they don't clean anything outside of the complex. Absolutely nothing. Smells like piss on the elevators and inside the laundry rooms. The apartments itself are nice at first glance, wait about a week and everything starts falling apart. The counters are painted very cheaply so everything stains right away. Im a very clean person. As soon as a drop of coffee landed on the counter, it STAINED! They say the facilities are open 24/7 they're only open when the office is open. 9am-6pm. Everything gets locked up when they go home. The washer and dryers NEVER work! Upon move out we cleaned the place spotless! We emailed the leasing office to do a walk through, well because of covid, we couldn't be there. That already made me uneasy because I wouldn't be able to be there while they looked at things. They emailed us back saying the windows on the outside of the 3rd floor are dirty! you got to be kidding me! The 3rd floor!? So then my gf goes back to clean more and they sent her an email of what we needed to pay for. Long story short we ended having to pay to move out!!! The place was SPOTLESS! I have the pictures to prove it. Eff these people.

Best apartments I lived in. From The east coast to down south to finally San Diego. Very clean…read more Constantly attentive. Very active in any maintenance problems. Jessica and Bobbi is understanding also very attentive to the needs of the community

My husband and I moved here with our kids in December. I have read some of the reviews from other…read moreresidents that I don't agree with. The apartments are older, so there are definitely more issues than a brand new building would have. I work in property management, so I am picky where it counts. Maintenance is extremely fast with responding to our service requests. The grounds are always clean and well kept up. Being so close to the ocean is definitely the best feature. We walk to the beach and ride bikes down the estuary trails with our kids. One downside is only having one parking space, but I have never not found street parking.

The worst experience of my life. The carport storage is constantly broken into, and I'm pretty sure…read moreit's an inside job since the people doing it seem to know exactly what they're doing. They cut your lock and then take it. I had over $2,300 worth of tools stolen after I left for a holiday weekend. There's mold in the upstairs bathroom no matter how long I leave the window open. The lease policy states that cats must be indoors and dogs must be on a leash, yet the neighbors seem to think those rules don't apply to them. After complaining, all management does is send out emails -- even though it's a clear violation of the lease agreement. People don't pick up after their pets, which causes other animals to get sick. The rent increases are ridiculous for what you get -- no A/C, no dishwasher, and no in unit laundry. Sure, they remodeled the exterior and installed cameras watching the carports, but they refuse to provide footage when something is stolen. They make you file a police report before they'll even speak to the security company. They claim there's a security guard who patrols at night, but I've lived here for two years and have never seen them. Ants! Ants everywhere, no matter how much you clean. The community washers are constantly broken, and people from the other side of the complex come to use yours because they've figured out how to get free washes and drying. My biggest frustration is the constant car and storage break-ins -- especially when we live right down the road from the sheriff's department. I've had a car stolen, and street parking is horrid, particularly when the school is having a baseball game or the sports complex is hosting events since people seem to think it's okay to park in the apartment lot. On top of all that, there's a constant smell of dirty Tijuana sewage. The only positive thing is the proximity to town and the easy commute to the military bases.

I live here. Been here since it was built in 2008. It used…read moreto be fabulous under previous owners. It's not that way now. No environmental considerations, much higher rent, and lots of apartment floods as building ages. Management doesn't allow "auto pay" for your portion of subsidized rent if on a housing program of any kind . You must pay $10 for a cashiers check or get check sent from your bank. High fine for one day late rent .... No exceptions. Lots of elevator breakdowns, and garage door breakdowns, leasing staff does not stay working here long, so just when u think u have a great relationship/communication w office, it's gone. Most times the office is in chaos and you get wrong information on what you ask about. Very frustrating for the residents Security is not great... years ago was wonderful, The trolley brings problematic people into this vicinity. Not really safe to walk your dog at night. I sure miss our former management company. They were considerate and always fair. This is now called The District and is nothing like the wonderful place it was as Pravada.

Fiberglass Fiasco: Health and Finances Lost (Link to video…read morein my second picture) A few months ago, I was eager to move into Alterra. It's convenient location and modern architecture seemed to outweigh its expenses. When I moved in, the staff was friendly, but I soon became aware of its lack of interpersonal charm. Despite most of the staff providing only a semblance of benevolence, one staff member, Harmony, was kind, helpful, and personable. So I overlooked warning signs, such as continued maintenance problems with my apartment from day one. My major issues began late July when I began to experience skin irritation and formication, to which I naturally assumed to be an insect infestation. I promptly notified staff of the problem and requested an inspection. That's when the struggle began. It took me three weeks of nagging to get an actual inspection. During this time period, I was lied to. I continued to experience health problems in my apartment, which drove me to hotels that I had to pay for myself. No results were found from the inspection, so management acted as if that was the end of it. I continued to experience skin and now respiration problems, which pushed me to medical centers. I had to investigate the problem myself while staying in hotels. That was costly, and by the time I had narrowed down the problem, I was out of money. I now presume the problem to be airborne fiberglass or building material from the renovated unit next door. It was much too late though. I opted out of my lease. I am a veteran, and I have lost all my money trying to fix this problem. The problem is not with maintenance. I understand that things go wrong. The problem is with the dubious, cavalier attitude that I was treated with. I haven't received any reimbursement for my hotels or medical, and I had to pay rent for the two months that this fiasco ensued. I haven't even received an apology for messing up my home and finances. I write this, not to bash anyone, but to make others aware of the problems with communication and customer relations that I faced. For almost two grand a month, I deserve better. You deserve better. Management should have been working with me to investigate what was making me sick, not doubting my every word. Maybe someone from corporate will see this, and I can get some kind of reimbursement, so I can find a place to live. If not, maybe you will read this and avoid moving into my tainted unit. Who knows though? Maybe they will fix it. My recommendation is don't even waste your time if you are looking for a place with people who care past their 9-5. You're only a dollar figure and a paycheck to them. I expect much more than that, and so should you.

I've been here a couple months. But honestly I love it! The space is great! A lot of cabinet space…read moreand storage. You get your own parking spot but plenty of street parking. And it's so quiet and peaceful. Honestly my favorite apartment I've been in! The view is pretty nice from the balcony and I love the fact that you get a balcony that you can just open during the night and feel the nice breeze!

I have been here for 12 plus years and been through many managers. This is my home I feel safe and…read morecomfortable. Leslie has been my manager for the last few years and has been there for me in a pinch for everything. 1030pm my toilet was acting up and she came over and fixed it for me. Every issue I have had she has helped me with and has been very easy and kind to work with. I love this complex and the area and yes we have water issues here and there but i feel well taken care of...

Very Nice Aparment Living ! Quiet and Peaceful, and all the staff are very helpful!…read moreNalee Staton is a very good manager anything i needed, she took care of right away! I plan to continue living in this complex for many years!

This place is the best place you never visit the apartment is very clean even better then the…read morepicture. I really like it very nice and beautiful place to call home the inside looks gorgeous a lot of cabinets , and closets so beautiful just go and see it by yourself so beautiful and Nalee is very nice and kind manager give you all the details and good communication. Casa De Helix apartments you have 5 stars because your apartment is nice and clean you did good job and the very good size there are big and the bedroom room too

We've really enjoyed living here. The apartment itself is small but modern, clean, and really…read morecharming. The neighbors keep to themselves, which makes for a peaceful environment, and the overall vibe of the community is relaxed and comfortable. One thing that really stands out is the property manager -- she's always on-site, approachable, and genuinely cares. I recently had a concern about early morning noise, and not only did she hear me out, but she also took immediate action and made sure maintenance wouldn't start before 10 AM going forward. That kind of response is rare and appreciated. She even paid for my laundry once, which says a lot about how far she goes to support residents. It's been a great little place to live -- quiet, cute, and well taken care of.

Rosanne works and lives here at Tierra Del Rey apartments. She is the most engaging manager we've…read moreever had. Her positive attitude is amazing. No wonder she's such a professional.