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    Archer Julie A MD

    2.3 (10 reviews)

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    2 years ago

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    3 years ago

    super unprofessional, don't waste your time here. no call backs, attitude from the whole staff.

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    Mangrove Medical Group

    Mangrove Medical Group

    3.0(54 reviews)
    0.7 mi
    Free estimates
    Locally owned & operated

    Hello, I had to get a bone scan and I met the nicest technician named Connor Williams who works…read morehere. He took my scans (photographs to people like me) and was so knowledgeable and very happy to answer all my questions. He made me think that with a little bit of stretching every day, I could change the way my life is going. You might say he changed my life for the better with just a visit to him and he wasn't even the doctor! Thank you so much Connor! I'm glad I met you!

    I want to start by separating the quality of the medical professionals I have encountered from my…read moreexperience with Mangrove Medical as an organization. The doctor I work with is incredibly knowledgeable, as have been the medical assistants and nurses I've encountered. My criticism is not directed at them. My problem is with the administrative practices surrounding that care. The waiting room is routinely crowded, and the practice operates at an obviously high volume. Despite that, Mangrove imposes an extraordinarily high cancellation fee on patients. I receive medical care in Sacramento and the Bay Area, including through specialty practices, and I have not encountered cancellation fees comparable to what Mangrove charges. That policy is particularly galling given Mangrove's own relationship with appointment times. I have been seeing my provider for more than a year, and by my estimate, they run about 30 minutes behind on average. Yet after waiting, my appointments frequently feel rushed. I rarely spend more than 10 minutes with my provider. Waiting half an hour or more only to feel hurried through the few minutes I actually receive with my doctor is neither attentive care nor respectful of a patient's time. My experiences trying to address these delays with the front desk have been similarly frustrating. Communication about delays and their impact on patients has been consistently poor and, at times, dismissive. The result is an unpleasant double standard: patients are expected to arrive on time, accommodate Mangrove's chronic delays, accept brief appointments when we are finally seen, and pay an exorbitant fee if we cannot meet their cancellation requirements. Mangrove does not appear to hold itself to anything approaching the same standard. For patients with limited options for primary care, there is also little practical ability to simply take our business elsewhere. That makes these policies and practices even more frustrating. I wish the administrative side of Mangrove reflected the knowledge and professionalism I have experienced from the medical staff themselves. After more than a year as a patient, the disparity between the two has become impossible to overlook.

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    Archer Julie A MD - physicians - Updated September 2026

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