Stopped contacting us back about the status of the car we brought to get fixed…read more We ended up replacing the car since they couldn't figure out how to fix what was wrong I don't recommend going there ever

If I could give NEGATIVE stars, I would! Do NOT take your vehicle here, or let your friends/family…read moretake their vehicles here either. Sit down and grab some popcorn because we're about to spill some tea. Today is 8/23/2023. A family member of mine was having many troubles with their car, and was recommended by a friend to take it to C&C Auto Repair (said friend personally knew the owner of this shop). For the record: we'd had this car looked at and minor issues fixed by multiple mechanical friends. My family member had their car towed to this auto shop on 7/3/2023. The car sat in their lot for 2 weeks - without a call/email update from the shop to car owner - before the owner of the car called the shop to check in on their vehicle. The service writer at the shop briefly explained that the mechanics "have seen and diagnosed the car". Rightfully so, the owner of the vehicle was confused as to why no one had contacted them for an update to let them know the next steps. The service writer said they were going to order a part, and call with an update once it was received and the work was going to be started. Another week passes by - no call from the shop. The owner of the vehicle called and asked for an update. Apparently, they had "just gotten in the part and were waiting on a 'big job' to finish up before they were to start on their vehicle which was 'immediately next". Another week goes by, no update from the shop. Once again, the owner of the vehicle called and asked if they'd started on the repair yet. The service writer continued to give my family member the run-around, saying "we hope to get to it by the weekend". The weekend would pass, the owner would call again for an update the following Monday or Tuesday, to which the service writer would say "we hope to get it to this week" etc etc. This continued for an additional 3 weeks, each time the service writer promising the owner a call for an update, to which the owner was never contacted. The owner of the vehicle called for updates each time they ever spoke with the auto shop. Not once did my family member get a straight answer to anything, or get the chance to speak with the owner of the shop. A quick note to add: my family member relies on their car for their job. During this time, they've had to borrow multiple family members cars just to get to and from work. The customer service and decency C&C provided was next level UNPROFESSIONAL, and in my opinion, should be reprimanded for. My next step is to call the better business bureau to file a complaint. (1/2 of review because word count was too long. Please find part 2/2 in the photo attached.)

The moment my 98 528i BMW came off of warranty, Bill was my guy. He was recommended by a trusted…read morefriend who's had many relationships with auto repair shops throughout the city. For almost 16 YEARS they have taken care of my auto repair needs. Everything from oil changes to repairing my clutch. Always honest and priced appropriately, Bill and the men at Brighton have gone above my expectations in how they've treated me and my family (they also serve as my Mother's mechanic). I without hesitation, HIGHLY recommend Bill and the guys @ Brighton!

We had some work done on our 2011 Explorer and Jim was very knowledgeable of the issues on our…read morevehicle, fixed exactly what we needed repaired and extremely fair in the price he charged. I have found our mechanic for life, since moving into the area a little while ago.

My battery is extremely difficulty to reach- it's tucked under the dashboard. I tried two other…read more auto part stores but PJ was able to change it for me! He was extremely courteous and patient (even in freezing cold weather). He also noticed that I need new wiper blades and changed them for me as well. I offered a tip but he refused and said "that's just what we do here". I will definitely come back for all of my auto part needs and tell my family/friends!

Had a bad battery in my lawn tractor, so I called and located an appropriate replacement. Went to…read morepick it up. Asked if it was fully charged. They assured me it was. Went home and installed the 'new' battery. Tried to start the mower, but it clicked twice and did not turn over. Checked all connections and tried again. Not even a click this time. Noted the nut on one bolt had corrosion, so I went back and got new bolts and nuts for the battery posts. Once all connections were properly connected again, I tried to start the mower. No joy. Called to ask if they could deliver a new battery that actually was charged. Was told they don't deliver, but would check another battery to make sure it was charged and would swap it out for the first battery they sold me. So... I took the battery back, very frustrated. They swapped out the batteries. While doing so, the 'manager', Courtney, laughed about the whole issue and wanted nothing to do with offering any resolution to my frustration. Unhappy, but hopeful, I returned home. After once more installing the 'new' battery, nothing changed. Do NOT go to Advance at 5790 Broadway in Merrillville unless you like being ignored, laughed at, or just like doing the same thing 3 times or until you realize that these 'specialists' know less than nothing about what they are doing. Courtney was rude and dismissive. PS - Upon exiting the store for the third time, I was informed by another employee that Mgr Courtney is NOT THE mgr.. She is one of several assistant managers ... an incompetent one.

I typically just go here for an oil change. It's fast and I'm in and out. The owner Butch is really…read morenice and knows me since I've come in through the years (since 2009). He does my husband's oil changes as well. We recently had a different issue going on with his car. He had to leave it to have them check it but that's not abnormal. They fixed it up and everything is going great. On the sticker they put in your car they don't put the milage you need to have it changed, they put the milage from the date of the oil change. Do the math no problem, I like seeing the milage from when I brought it in. I've had Hyundai Elantras since 2013 and they never had an issue changing my oil. The value is fine, prices are decent, it's not jiffy lube. I would rather use a local business. I'm not sure how one reviewer thought they could get an oil change AND tire rotation for 30.00 Tire rotation can run by itself anywhere from 20-50 sometimes more depending on the car. Make a better choice. If you buy your tires from a tire place typically they will just do your rotation for free.

Excellent service and great place. I get my oil changes there regularly as well as any other…read moreservice or repairs I need. Do yourself a favor and make this your regular place.

Had our alternator replaced here recently. The thing I love best about McGinnis is that they don't…read moreupsell you on things you don't need doing. They are trustworthy and reliable- and very reasonable prices. Worth the wait for an appointment; they're busy for good reason. Have dealt with them for something like twenty years, as did my late father-in-law, who would drive in from north Hammond to have them service his Mercedes. We're lucky to have them in the neighborhood. Another place told me my 2004 Avalon with 90K miles needed new Mcpherson struts and quoted an $$$ price, McGinnis looked it over and said the suspension is fine. I trust their work, too.

This crew gets it done and done right. The service from the staff is very professional and you feel…read moreconfident that they will do you right. My wife and I are the owners of Petals Boutique Flowers in Dyer and I bring our delivery van to them whenever it needs work done. I know that I can count on them to get the job done correctly and efficiently.

Tire pressure check and asked about grinding a rim to get a better seal. The guy said that it would…read morebe $20, but added that I should either call ahead and make an appointment or make an appointment online. Good customer service!

Do not waste your money here! I had an approved warranty replacement by GoodYear because of a…read moredefective tire on my after market larger rim. Obviously my OEM recommended specs will be different because I got larger after market rims. I was given no problems when I bought in Florida brand new. This Discount tire defused to honor the claim and denied service. I have no clue what the problem was if they are getting paid no matter what. But with that said, this store is no providing good service.

Me and my husband had been going back and forth with the Jeep dealer about our Wrangler for about a…read moreyear. Our vehicle was in great condition and we maintenance it regularly. We ran into a repair issue and the dealer had our vehicle on and off for months and still could not fix the problem. They misdiagnosed several times and used up our warranty and charged us out of pocket cost only for our engine light to return. My mother recommended Robert's shop before she moved so I decided to take my chances and I am so happy I did. They are VERY experienced mechanics and they did a few tests and figured out a year long problem in LESS THAN 1 hour! Our jeep is back running beautifully. Thank you so much Robert. I will be recommending you to everyone!

I was passing thru a few months ago and I had an issue with my transfer case leaking. The filler…read morebolt was stuck in the transfer case. I requested that he remove the bolt, drain the fluid and replace it. He said it was something he could do. So I waited inside to talk to the boss who happened to be on the phone. It was pretty busy so I was told to wait about an hour. The mechanic who took the bolt out was dedicated. He did a great job. Very thorough. Good mechanic. I give him 5 stars. I was shocked at how low the bill was. I expected it to be much more.

If you want to have confidence you will get an honest evaluation of your car, this is the spot…read more Chuck who runs the shop was very clear and transparent about the work that needed to be done. My car wasn't worth the work that was required and he was clear with that. He was super knowledgeable and helpful. Everything was great! I highly recommend!

Honest people, reasonable prices. So patient whether you are a car person with a lot of questions…read moreor 'not a car person' with a lot of questions. Stands behind work. Breath of fresh air in the car business.