Professional group of individuals, worth the price and helpful with the overwhelming amount of…read morechoices that need to be made when conducting a renovation.

Never judge a book by its cover! My husband was dressed pretty poorly as we were planning on…read morepainting our bathroom when we decided we would just remodel the whole thing. We took a drive up to KSI in Brighton. We were greeted with a bad attitude and informed a "bathroom remodel would be 10-15k." The attitude of *pff you can't afford it* angered and frustrated my husband who walked out the door. You lost that sale today. Money was not the issue. Your saleswoman was! We watched another better dressed couple setting up their estimate but we were unwelcome because we apparently weren't wearing the right clothes. Sad.

Called and asked them to come over and give me an estimate on a bathroom project. The person that…read moredoes estimates wasn't available so they took my number and said he would call me back. Three days later still had not gotten a return phone call so I called him back. We scheduled a time for him to come over and as soon as he walked in immediately tried to start up selling me from what I originally asked for. I told him I wanted to stick with the original plan. He finished his measurements and said he would send me an estimate within a week. That was four weeks ago and I've never heard a single thing since. Contacted Volkman kitchen and bath in Wauseon and have things set up. It's going to be a $4000 project. Must be nice that a $4000 project isn't even worth a return phone call. Interesting how some of these people are skilled at what they do but have no business sense.

From the owner: Kitchen Center & Baths has been serving the Defiance, Ohio area for over 40 years. We offer kitchen…read moreremodeling, bath remodeling, installing custom cabinetry and much more. Our knowledgeable team and support staff will design and install your dream kitchen or bath project from top to bottom. We also do wet bars and entertainment centers. We offer a prestigious line of cabinets, countertops and plumbing fixtures to complete your project. Stop in and see our newly remodeled showroom.

This company uses predatory business practices. They lure you in with their reputation and their…read morefancy show room and act super professional in the beginning - but the fact is they require $550 for an in person quote, and 50% down before starting... as soon as they received my 50% down payment (you should never do this, 50% gives the corporation far too much power) all of a sudden it's like a switch is flipped and they treat you completely different. That's because they have successfully trapped you, after that all promises of high quality, timely work, and project management that is supposed to be all of high standards, given the premium price points and additional costs of this "professional" establishment, stop existing. They then higher random 3rd party contractors for the bulk of the project for the cheapest prices - while charging you top dollar. They don't hold them accountable, and they don't care. You will have to beg to get them to show up, and beg for them to come back when round 1 ends up being such low quality work that you'll need a re-do. They do this on purpose because a lot of people want to avoid the headache and will accept the low quality work. Avoid this corporate nightmare, they deliberately will try to cut corners on you, they force you to manage your own project, and ultimately you'll realize you got completely taken advantage of. The time frame for the project they present is a lie. The high quality and professionals they promise it a lie. You need to beg to get their experienced pros - they will send you random workers they find who barely know what their doing for the first round - then give you the better workers if you complain. Get ready to get on your hands and knees begging for your project to get focused on while you try to compete with 10+ other people begging for their project to get done at the same time. They over schedule and don't care because all they care about is getting you wrapped up in the predatory contract and then that's it, you're trapped. Find businesses that don't have these predatory business practices, go directly to places and work with them directly. You don't need a glorified middle man to "manage" the project for you, it's nonsense - it actually overcomplicates the project and they don't manage anything anyways, they make you become a full time project manager or things will never get done - or be such low quality that it'll appear your premium priced project was a DIY job. If you respect your time, money, and soul, you won't use KSI corporate nightmare.

3 week job turned into 6 month, wall & seat frame wood cracked & crooke, tile guy was awful & had…read moreinstalled crooked & unlevel tile with grout all over the tile & now grout is cracking all over

This is a gem of a place. They will come out and give you in home estimates, bringing samples so…read moreyou can see if you can live with it before you buy. The store is well laid out and the staff knows their product. Lori, not sure how she spells her name, was really friendly and helped educate us on carpet types even after we told her we where just looking. She wanted to make sure that as we informed at what we were looking at, plus the history of the why people use certain fibers. I am an out of town guest of a local Michigander and I really felt comfortable here.

Worst experience I have ever had with a store. Susan would not follow up, said things were ordered…read morewhen they were not ordered. Shockingly poor service. I don't know how they stay in business.

Fabulous service...BEAUTIFUL design. In September of 2020 I met with a kitchen designer in Rocky…read moreRiver, Ohio. Short version of a long story... From the initial design estimate to the final pricing, they tripled the price. This was with no "fluff" added to the design. I suspected they inflated the price so I began the search for another designer. This led me to Kitchen Design Plus and Mary. We already had our cabinet design selected (wood and finish) so we wanted to match what we originally selected. Mary went above and beyond to match the cabinets in both design and finish. In fact, the finish was better than the original and the design was modified to include MANY upgrades and "fluff" to my kitchen...at a cost of $20,000 LESS. Mary understood that due to switching designers and starting from square one, we were on a three month delay form our original target completion date. Every effort was made to expedite the project (as much as possible during COVID) and make certain we were happy with our selections. Upon delivery, one of our end cabinets was damaged. They promptly picked it up to see if it could be repaired. Unfortunately the scratches were too deep and it was returned to Grabill to be repaired. No hesitation...they took the approach of "we will make it right" and provided exceptional service. The quality of the cabinetry is exceptional. You can tell immediately they are a quality cabinet with solid wood design. Mary's input was spot on. I had a few ideas (style of island leg, shape of island) that she suggested may look dated. I took her advise and she was right. Her suggestions gave me more seating at the island and a fresh look. Trust your designer!!! I would (and already have) recommended KDP to anyone who is contemplating a kitchen remodel. Expert advise, QUALITY cabinets, and exceptional service.

Since the time my new expensive refrigerator went out and the repairman said the cost of repair…read morewould exceed getting a new one, the built in microwave stopped working as well as the dishwasher (all were Kitchen Aide brand). All of these virtually new appliances had to be replaced. While the owner of KDP talks a good game, once he gets your money, his involvement with any problems stops. You are on your own. As you can see by my initial review in 2015, he told me to "contact the company" for a replacement refrigerator as the warranty was over in 12 months (and it was non operable and non reparable in 15 months). What he failed to report was the Kitchen Aide Company that built that appliance was in China, and when I did try to reach them, a recording said the factory no longer existed-due to flooding. The other three appliances that were put in also were Kitchen Aide. Anyone who is interested can Google "Kitchen Aide" and see the numerous complaints and lawsuits that the company has had, and how it is virtually impossible to get any resolution from them. To further contaminate the issue, the initial refrigerator was a "counter top" refri It is very sad to say that a $40,000 kitchen remodel, with brand new appliances purchased from KDP, stopped working in less than 2 years. I must say in all fairness that the stove still works-even though one of the front burners has a light that does not go on (that occurred less than 2 months after I purchased it). The stove hood still does work (some bulbs went out but that is to be expected). I am keeping my fingers crossed on that as well. Every time I am in a large big box store, I do keep my eyes peeled for a new stove as I know the one KDP put in will not last much longer-after all it has been 3 years.