What a fantastic and quick turn around this company did!! We…read morehad a leaky kitchen sink and it turned out we had a faucet that was known to have problems. They came out Thursday to check in it and Friday at 12, they had a new one out in. I am wowed by their speed and professionalism.

I called this company on June 22nd for an quote on repairs I was looking into. They quickly…read morescheduled me Thursday June 25th for 2-5pm. The day they were supposed to arrive they called me 2:12pm try to reschedule with no room for compromise. I needed these quote by Friday. Begins telling me they wouldn't even have the quote until next Tuesday. Completely unprofessional business, I even called off work to uphold them to the promise of fulfilling what they advised!! I guess integrity is not a part of this business standards

Professional group of individuals, worth the price and helpful with the overwhelming amount of…read morechoices that need to be made when conducting a renovation.

Never judge a book by its cover! My husband was dressed pretty poorly as we were planning on…read morepainting our bathroom when we decided we would just remodel the whole thing. We took a drive up to KSI in Brighton. We were greeted with a bad attitude and informed a "bathroom remodel would be 10-15k." The attitude of *pff you can't afford it* angered and frustrated my husband who walked out the door. You lost that sale today. Money was not the issue. Your saleswoman was! We watched another better dressed couple setting up their estimate but we were unwelcome because we apparently weren't wearing the right clothes. Sad.

Called and asked them to come over and give me an estimate on a bathroom project. The person that…read moredoes estimates wasn't available so they took my number and said he would call me back. Three days later still had not gotten a return phone call so I called him back. We scheduled a time for him to come over and as soon as he walked in immediately tried to start up selling me from what I originally asked for. I told him I wanted to stick with the original plan. He finished his measurements and said he would send me an estimate within a week. That was four weeks ago and I've never heard a single thing since. Contacted Volkman kitchen and bath in Wauseon and have things set up. It's going to be a $4000 project. Must be nice that a $4000 project isn't even worth a return phone call. Interesting how some of these people are skilled at what they do but have no business sense.

From the owner: Kitchen Center & Baths has been serving the Defiance, Ohio area for over 40 years. We offer kitchen…read moreremodeling, bath remodeling, installing custom cabinetry and much more. Our knowledgeable team and support staff will design and install your dream kitchen or bath project from top to bottom. We also do wet bars and entertainment centers. We offer a prestigious line of cabinets, countertops and plumbing fixtures to complete your project. Stop in and see our newly remodeled showroom.

This company uses predatory business practices. They lure you in with their reputation and their…read morefancy show room and act super professional in the beginning - but the fact is they require $550 for an in person quote, and 50% down before starting... as soon as they received my 50% down payment (you should never do this, 50% gives the corporation far too much power) all of a sudden it's like a switch is flipped and they treat you completely different. That's because they have successfully trapped you, after that all promises of high quality, timely work, and project management that is supposed to be all of high standards, given the premium price points and additional costs of this "professional" establishment, stop existing. They then higher random 3rd party contractors for the bulk of the project for the cheapest prices - while charging you top dollar. They don't hold them accountable, and they don't care. You will have to beg to get them to show up, and beg for them to come back when round 1 ends up being such low quality work that you'll need a re-do. They do this on purpose because a lot of people want to avoid the headache and will accept the low quality work. Avoid this corporate nightmare, they deliberately will try to cut corners on you, they force you to manage your own project, and ultimately you'll realize you got completely taken advantage of. The time frame for the project they present is a lie. The high quality and professionals they promise it a lie. You need to beg to get their experienced pros - they will send you random workers they find who barely know what their doing for the first round - then give you the better workers if you complain. Get ready to get on your hands and knees begging for your project to get focused on while you try to compete with 10+ other people begging for their project to get done at the same time. They over schedule and don't care because all they care about is getting you wrapped up in the predatory contract and then that's it, you're trapped. Find businesses that don't have these predatory business practices, go directly to places and work with them directly. You don't need a glorified middle man to "manage" the project for you, it's nonsense - it actually overcomplicates the project and they don't manage anything anyways, they make you become a full time project manager or things will never get done - or be such low quality that it'll appear your premium priced project was a DIY job. If you respect your time, money, and soul, you won't use KSI corporate nightmare.

3 week job turned into 6 month, wall & seat frame wood cracked & crooke, tile guy was awful & had…read moreinstalled crooked & unlevel tile with grout all over the tile & now grout is cracking all over

This is a gem of a place. They will come out and give you in home estimates, bringing samples so…read moreyou can see if you can live with it before you buy. The store is well laid out and the staff knows their product. Lori, not sure how she spells her name, was really friendly and helped educate us on carpet types even after we told her we where just looking. She wanted to make sure that as we informed at what we were looking at, plus the history of the why people use certain fibers. I am an out of town guest of a local Michigander and I really felt comfortable here.

Worst experience I have ever had with a store. Susan would not follow up, said things were ordered…read morewhen they were not ordered. Shockingly poor service. I don't know how they stay in business.