Barrett came out twice within 24 hours to fix my drainage complication with my air conditioner …read more very skilled and experienced . All other reviews are 5 stars , but " Karen." thats how Karen's are lol

J Barrett and team are very responsive to my needs and do a great job maintaining my Dual Heat…read morePumps throughout the year. I have also used Jim and his team to purchase outdated heat pumps and it was done in a very timely and professional manner. I highly recommend J Barrett Heating. Bill from Sunset Beach.

Greg Redd the salesman was very professional and courteous. I highly recommend him. I have used…read morethem before to service my AC unit and do a twice a year service contract with the company

I had a whole-house dehumidifier installed by Everett from Jake's Heating & Cooling, and I couldn't…read morebe happier with the service. Everett was professional, courteous, patient, and always on time. He answered my many questions and worked diligently to ensure the installation was done right. I truly appreciate his excellent customer service and would highly recommend him.

Over charged in addition to the maintenance agreement I had with them…read more Charged me $200 for 2 capacitors (parts) that cost $17 each at Amazon or Walmart. When I complained I was told "Sorry and good luck in my endeavors" ??????

We would highly recommend them for our needs anytime. They were so quick to schedule our…read moreappointment, arrived 5 minutes before expected. We had to recall them the next day & they came right over, diagnosed the problem, had the part & fixed it promptly. And best of all they were very reasonable. I can't thank them enough for their kindness, promptness, & honesty.

After completing a $2000 electrical job Conway Services promised me they would return the following…read moreday to perform a $49.95 tune-up. Not only were they unable to make it to my house after requiring that I be at home all day, but when they called me to reschedule and I told them to come the following afternoon they misbooked me for the FOLLOWING day. Now I have lost three days because of their false promises and incompetent scheduling personnel. When I asked to speak with the representative's superior, she told me that no such person was on hand and that they would have to call me back. I instructed them that they should listen to the very recordings that they inform customers they are making for "quality assurance and training purposes." I believe that once they do this and realize that the error is theirs and not mine that they should offer me some form of discount for my inconvenience due to their incompetence. And, as predicted, though I was told I'd be contacted by a supervisor at noon, now at 9pm I have yet to receive a call. Conway is eager to do the expensive jobs and to do so punctually. They seem to have trouble honoring their commitment when it comes to the various specials they offer, specials intended to keep you hooked.

We wanted to get a service plan for our AC unit. Prompt service and the tech was great. Very…read morethorough and explained everything to us. Definitely satisfied and do recommend.

Very dishonest company. I used to be an employee and saw how they operate. When I left they didn't…read moreeven pay me my commission check. Don't give techs any paid holidays or benefits. Don't recommend anyone using or working for this shady business.

I'm a semi-retired 76 year old management consultant. I had this company install a new 3 ton Trane…read moreheat pump and 3 ton air handler in my condo in July 2018 -- right after my wife and I bought the condo. We maintained a contract for maintenance twice a year for each year thereafter, typically in the fall then in the spring. Our most recent second maintenance under contract was in April 2024. Our system was not functioning properly, not cooling our unit, so in addition to maintenance they charged to diagnose my problem, and as part of this they added one pound of refrigerant for $90 (refrigerant is not supposed to leak) and also installed a Honeywell thermostat and programmed it, but improperly (had to have someone come back 10 days later to fix it). I found this thermostat on Amazon for about $90 but I got charged around $350. My wife and I had to go out of town for medical reasons and were gone from July 27 to late evening Friday August 2. We put the thermostat on 73 degrees when we left and it was still working when we returned. However, when we got back in the late evening of August 2 there was an odor in our condo, and the sheets on our bed were wet. We had to put them in the dryer before we could go to bed. On Monday morning, August 5 I called and explained that our HVAC system must have a problem, we have an odor and our sheets are wet and I can see condensation under the air handler and it looks dirty. I sent pictures then got a return call and was told I could have an appointment in about 9 days, on August 13. I explained that we had an emergency situation, that we bought the system from them and had maintained a contract with them ever since 2018. I got nowhere so the next day I called another company and they came out the same day! So much for loyalty to long-term customers...no thank you, I'm out. On the issue of refrigerant, we also had 4 oz. of refrigerant added in April 2022 and I called the only person at this company that I trust, Trevor, and he said the system should not be losing refrigerant. So, when I needed a pound of refrigerant in April 2024, I would have thought their technician would be saying something is wrong here, but no, nothing, he just shrugged his shoulders and said you need refrigerant for your system to work, so I had to say ok. He had no idea if there might be a problem. I had a capacitor on my heat pump replaced in March 2023 and then less than seven months later in November 2023 a different technician said I needed a capacitor on my heat pump. For the first one I was charged $104. For the next one the charge went up to $147.80. I called and complained and got this escalated and was finally granted a credit on the second one but nobody seemed concerned about why I could have a capacitor work just fine since 2018 but suddenly it needed to be replaced every six-seven months. The original staff in 2018 was really good. All the staff I met at that time and dealt with for about two years are all gone except for Trevor. Loyalty is important to me. When I've been loyal to a company and have a horrible situation, I expect help in a reasonable time, not 9 days later when other companies I've never dealt with will send someone the same day.

Kool Freeze was so great to us. They were recommended by our neighbor. Another company gave us a…read morehigh cost to repair but wanted to replace our system and gave us three quotes, all over $10k. I was sick. David, the owner came and fixed our system. So reasonable on the fix and even more reasonable cost T replace if we had to. David was so nice and explained everything to me. I would call them again and recommend them highly.

Super hot day. Air conditioning broke down. It was a Wednesday 98° and humid. Called my regular…read morecompany Sandpiper heating and air. They came out and said it needed a part and couldn't do until Tuesday (6 days away) had a lot of problems with my York central air system since sandpiper installed it 7 years ago. So I decided, instead of waiting for the part why not just replace this haunted unit with a new one. Sandpiper said they could do that, but again not until Tuesday. No way I wanted to go 6 days in this heat wave without air conditioning. So, after over 20years as a Sandpiper customer I decided to try someone else. I read that Kool Freeze and several 5 star ratings so I gave them a shot. Brand new central air conditioner installed the very next day at an excellent price by very friendly and hard working installers. I see why Kool Freeze has 5 stars and why they are now my Go-to people for any future needs and recommendations. Thank you Dave and staff.

As always, a prompt, professional visit. If you need skilled, friendly maintenance for your HVAC…read moreand comfort for your home, these are the people you should call. Dave was especially thorough and helpful.

Nope, never again. They sold me a new unit 2 years ago. 3 separate times it has stopped working…read more The parts were still under warranty but not the labor. So I had to pay for the machine and for them to fix the piece of crap machine that they sold me! When you buy something new like that you expect there to be no problems for many years to come and all I had was problems. Then the office worker made light of the fact that I was angry, like it is no big deal for my AC to go out 3 different times. I am done with them and do not recommend them to anyon.

I was sitting in a hot house and Jacob came out promptly and fixed the issue on the spot.Thankyou…read moreacts and God bless you. I will definitely use you guys again and I will recommend acts to anyone who has hearing or air conditioning needs

We knew before buying our house that we would eventually need to have a new heat pump installed…read morebecause the old on was installed back in 1995. I heard advertisements on the radio about ACTS 10/10/10 offer. That's 10 years manufacturer's parts warranty, 10 years extended labor warranty, and 10 years free maintenance where a technician comes out twice a year (spring & fall) to provide preventative maintenance. It's a great value. We also had all new ductwork installed and a few more registers added so we knew there would be quite a bit of work going on for a few days. Turns out, it was completed in one day because the doubled up a crew to get it completed. The guys showed up on time, the were respectful, hard working, knowledgeable, and polite. We were thrilled with the professionalism of Jacob, Gary, Tyler, Jorge, and John. I highly recommend ACTS.