I really like this Care home a lot my great uncle Dave is in this care home and I really love it. I…read morewent to go visit him. It was really really fun. They have really good food and really nice caregivers. I'm so super happy that uncle David is in a nice home. Thank you for taking good care of my uncle Dave.

0 stars would be better. They don't have enough staff to take care of the residence and they don't…read moreget care due to that, the doctors that they see them drug them up so they don't know what's going on and it makes their condition worse. The employees leave them in their depends for hours which causes bed sores. They do not provide enough care to keep your parents or grandparents alive. If you want them to die this is the place to send them. They don't pay the good caregivers enough to stay so they employ highschool students and people who have never had experience so they can save money. If you care about them don't send them here!

Remarkably uncaring towards patients with out-of-state (i.e. non-California) physicians - they…read moreapparently only trust their "own" which is, of course, preposterous on its face. This is something I have never encountered before and hope to never again. An unethical and immoral abdication of responsibility towards a patient in dire need.

The team is phenomenal here. I got really bad long-COVID that rendered me in a wheelchair at times…read moreand they worked with me for 2 months and I'm up and moving again! They do a great job of taking their work seriously while keeping a fun environment! Highly recommend!

My elderly, housebound husband was a client of Mad River Home Health Services for several months…read more He has Parkinson's and had broken his hip 3 months before. He'd arrived home from a rehab in the Bay Area days before with a severe, infected and potentially limb-threatening pressure sore. The first nurse they sent to our home was disturbed. She raved and screamed at us before storming out of the house without treating my husband. It was a shocking and horrifying experience. As if that weren't bad enough, she then told her supervisor that we were hoarders and you can't even turn around in our house, and that is why she'd left. It wasn't true. Mad River Home Health Services even repeated this to the social worker at the rehab my husband had been at. It was humiliating and deeply inappropriate. After I complained to the hospital, Mad River Home Health then decided to send a new nurse out and to try again. This nurse was lovely, as were most of the other nurses, an OT and one particular PT who came to our home. They were all kind and professional. My one star is not for them. It is for the administration of Mad River Home Health. After the initial horrifying start with the unhinged nurse, things went fairly well for several weeks. Until one day when one of the nurses made an odd comment about the budget. My husband, she said, was one of their neediest cases. He was using up too much of their budget. Things would be changing. And then the nightmare began again. One of the nurses was sent to our house with a list of demands that we were to follow. I was to sign it. If I didn't sign it, the patient care manager threatened me that she would withdraw my husband's care. The list was bizarre. It included things that were not in my husband's best interest. I refused to sign it. My husband had been scheduled to have a bath aide come. It was going to be his one and only bath help visit, even though it was a service he'd actually needed and that he'd been entitled to. He had been looking forward to it. The patient care manager called me up and told me that since I hadn't signed the list of demands, then my husband would not be allowed a bed bath -- she cancelled his bed bath! She also told me that she had talked to my doctor and he had agreed to this. She again threatened to revoke my husband's care. Mind you, my husband had a severe pressure sore and disabling mobility problems. Without home health, his foot may have wound up being amputated or worse. So these threats to revoke his care were frightening, on a deep and visceral level. Then I got a call from our doctor a couple of days later. "What the heck is going on?," he asked. He'd been sent a weird list of demands that home health wanted him to sign. He'd never seen anything like it. The patient care manager had lied. She'd never spoken to our doctor. Once she realized she couldn't enlist him in helping to bully us, the threats quietly went away and the visits continued, but less frequently. She let my husband have his one bath visit. One bed bath. In over 5 months. We lived in fear of home health, afraid if we inadvertently did something that displeased one of the nurses that the patient care manager's threats and bullying would start again. The other issue was the physical therapist. The person who'd actually come to our house most of the time and did most of the hands-on work was wonderful. He was very helpful to my husband. The problem was his supervisor. After my husband's initial two months with PT, he was still improving. He very obviously still needed the PT. He had progressed to the point he was able to use a walker again, barely. He was just beginning to learn how to safely go down the stairs in the entryway of our house. He was just getting to the point of learning how to get in and out of the car again. My husband told me he had a really good feeling about his recovery -- he was getting better, and he thought he was going to pull through this. My husband was still clearly benefitting from the PT. A health professional I know told me that it would be detrimental if his PT stopped then. His PT could have continued if the PT supervisor would have authorized it. She refused, despite the obvious necessity. After it ended, my husband rapidly lost the ability to use a walker. The last day he left the house with me was the day the PT supervisor cancelled his care. He lost his still-growing ability to get to or enter the car after that. At that point he also basically lost the will to live. He rapidly reversed course. After home health ended (the nursing visits continued beyond the PT), he was enrolled in hospice. They sent a disturbed and inappropriate nurse to our house. Then the patient care manager bullied us and made the whole situation far more stressful than it should have been. Then the PT supervisor hastened my husband's terminal decline through her unwillingness to sign off on a piece of paper.

My husband received care from Mad River Home Health for a year. I have to admit I have very high…read morestandards for medical care, so it's high praise to say we couldn't have been more pleased. The wound care nurses were extremely knowledgeable and very empathic. The physical therapist provided excellent ideas, feedback, and encouragement. I would recommend this group to anyone.

She allowed me to see the errors of my ways. Completely change my outlook on things. Her therapy…read morecontrolled my anger, offered a new way to handle conflict and rejection, and made life much more positive for me.

This therapist is amount the best I've worked with in my career. I have referred clients to her…read morewho were in extremely challenging situations, and she helped them deal with life altering trauma and come out while at the other end. She is somehow both practical and intuitive. She is a credit to her profession.

Very thorough and extensive evaluation for autism. Good communication. She is very observant.read more

There was initially a bit of a mess with my insurance and them - Anthem said they were in-network,…read morethey said they were out-of-network - that took a bit to get resolved, but that was the only negative. I saw Mona Lisa Perez for a few weeks prior to my microdiscectomy surgery and for 8 weeks after I was healed enough to resume PT. She is so, so skilled in in her field. She noticed and addressed things not just related to my lower back and having just completed my time with her, I legitimately feel stronger and like I'm more in control of my muscles and body movements. She was also delightful to work with - very personable and I often found myself laughing during our sessions. Crossing my fingers that I'll never need to return to PT again, but if I do, I won't hesitate to see Mona Lisa again.

I had two appointments at Humboldt Physical Therapy. The therapist was helpful. I don't have a…read morecomplaint about her. The problem is that I paid upfront for both sessions and then my insurance company paid them as well. And they kept all the money. I complained and they responded with some BS about in-network/out-of-network, it's the insurance company's fault. No, it's simple. I paid them and then they kept my reimbursement from the insurance company. It's 7 weeks since the last appointment. It's clear I'm not getting my money back. It was just $185, so there's no legal option really. I'm just concerned that another client might not notice before they're out of a lot more money. James M. replied that they told me they were not accepting my insurance. Not true. They took all my information and said they would file the claims and see if they were accepted. James M. claimed that they cut ties with the insurance company in Sept. (I still have the email), If so, why did they file the claims in Dec. and Jan.? The insurance company did not accidentally pay James M.'s business. They filed the claims and my insurance company paid them to James M.'s business. And they didn't mention that to me.

I was able to get an appointment the same day I called, and the receptionists were very friendly…read moreand helpful. Medical staff weren't the nicest people I've ever met (maybe because I was the last appointment of the day), but I got what I came for, so that's that. Cannabis cards are $125 and a fifteen minute appointment, by the way.