Ashley the sales representative was great in helping older woman purchase a new vehicle.

I bought a 2021 Toyota 4Runner SR5, I (((((REGRET)))) EVER SETTING FOOT IN THERE & DOING BUSINESS After starting at Toyota of Glen mills in Glen Mills, Pa for this shaking/vibration issue (with the original OEM rims AND tires, they stated it was the tires then, replaced them and still shaking/vibration replaced them again STILL. Then I replaced the rims and tires both at the same time & STILL SHAKING /VIBRATION. at this point I have a book of paperwork starting before the first tire replacement. & Then Replaced the rotors and brake pads ALL the way around AND STILL SHAKING/VIBRATION. - don't drive at highway speeds and you'll be fine (both places stated this) -I drive for a living everywhere, mostly HIGHWAY!!! Buy our tires then you'll be 95% fixed -the problem is either the rear axel, the transmission or a combination of both. AWESOME RIGHT! Do not shop at Ardmore Toyota of Ardmore, Pennsylvania, if you're smart you'd buy Honda or anything else but a Toyota. If you EVER have a problem with your Toyota, just know the only thing that will fix it is another set of Brand new tires ONLY sold by Toyota. BECAUSE A FULL AUTOMATED FACTORY IN JAPAN -with ZERO over watch. (BECAUSE OF SUPER STRICT LOCKDOWN DURING COVID IN JAPAN, which was all over the News tv/phones/tablets etc. KNOW that if you buy a Toyota, you can't take it anywhere to get it fixed. -ONLY- Toyota can fix it, only Toyota can replace any parts on it, only toyota can. ONLY -doesn't that sounds like vehicle entrapment? Do not buy an extended warranty. It will do no good at all. They're 10,000% ripping you off. Pissed you can say that , you can definitely say I'm pissed. It's abuse by Toyota! Any attorneys available? Not kidding I've got tons of paperwork and they have it also on their own Toyota computers. read more

Actual experience: Me - "Hi, my car needs an alignment." Them - "OK, we just need to do our multi- point inspection. Leave the car with us. Me - "I mean, you can inspect it, but I know it needs an alignment." (90 minutes pass) Them - "Your car needs an alignment. It'll be $170 for the multi-point inspection. But, because your car is out of alignment, you need new tires." Me - "How much is that?" Them - "900 for the tires." Me - "oooookay, does that include the alignment?" Them - "No, that's another $170." Me - "On top of the inspection?" Them - "Yes, but we'll throw in a free tire rotation in 6 months." Me - "How about you just do the alignment?" Them -"We can't do that." Me - "Would the tires pass inspection?" Them - "Well, yes, technically" Me - (googling) "But the OEM tires cost $550 at the chain tire store." Them - (shrug) Me - (drives up the block to Firestone, gets car aligned) read more

Had excellent service experience yesterday 10/21.....Service was done efficiently and reasonably.....Service rep Jon Franco was courteous & professional throughout the process.....Won't hesitate to return for future service.... Tom Grace read more

We purchased a new Camry from Ardmore Toyota & could not be more pleased with the service & deal we received. The entire process was painless! Danielle, Bob & Mark were all amazing to work with. Highly recommend! read more

Ardmore Toyota - 2025 Camry XSE - Auto Repair Near Me - Ardmore, Pennsylvania

Beware - do not waste your time. We go to close the deal and they changed the numbers before we can sign. We ordered this car but because it was rare we were given a take it or leave it. We spent 5 hours there with 2 kids. It's like they get pleasure from treating customers like this. The managers are snakes and never even shook our hand or told us about Toyota Care despite being there for hours. Never even showed face. read more

Okay so I am pretty picky about who I have service my car and I actually live closer to other Toyota dealerships. But after having Josh Fletcher and his team help me with some issues I will continue to drive an hour away to have them do maintenance and accessory additions to my new vehicle. They made sure I was absolutely happy and there are several people there who really know what they are talking about and can help with additions or your general maintenance. I don't usually post reviews but felt the team deserved it. read more

In my experience they are honest. Have you ever heard the saying "You get what you pay for" If you own a Toyota or a Lexus ALWAYS get your oil changes from here! Synthetic oil every 7500-10,000 miles the multipoint inspection is accurate here not like other mechanics I've seen. DO NOT BE AFRAID TO DECLINE SERVICES TOYOTAS WILL RUN WITH THE CHECK ENGINE LIGHT ON FOR 7+ YEARS WITH NO ISSUES, I'M SPEAKING FROM EXPERIENCE. lol, my 2002 Toyota Camry still ran without the Serpentine belt till I made it to my destination! -- When it comes to a big repair you might want to shop around, but remember "you get what you pay for." You can always delay nonurgent repairs and "kick the can down the road" In my opinion 90%+ of the time they are going to do a top quality job because they know Toyotas and Lexus inside and out. read more

I have an older Camry that has had an issue with both brake and engine lights coming on and staying on randomly. Over the years three different mechanics have put it on the computer and said there was nothing wrong with the brakes or engine. So I figured I needed a Toyota dealer to tell me what was wrong with the vehicle. I took it in to Ardmore Toyota and explained the situation. I asked them to diagnose it only, not to do any work. I paid them $180 and received a list of what should be done to fix the situation. I gave the list to my mechanic and they did the recommended work for $760. The two warning lights came right back on. So I spent just under $1000 to solve a problem that seems to be a factory defect and the issues are not fixed. I guess Toyota saw me coming. They figured I would have them do the work and they could charge me the $760 (or likely more) to do work that did not need to be done. That is the assumption I have to make. When I asked to be refunded the $180 I spent having them misdirect me I was refused. read more

My RAV4 purchase in December 2019 was pleasant and professional. It came with two years of scheduled maintenance so I've been back here several times and all times the service has been performed accurately and on time. They offer very comfortable individual chairs with comfortable arms and they have three workstations. They also have a vending machine with soda and water in it and another one with some snack items. Unfortunately there is no free coffee like the other dealerships I have dealt with in the past. Maybe They can work on that? Every person I've done business with has been professional from the people outside who check you in to the cashiers to the service technicians at the front desk. And even the managers are friendly. Great customer service. . read more

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Took my 2011 RAV4 to Ardmore Toyota for inspection - 10/25. They informed me that they could not pass inspection because I needed a NEW REAR DIFFERENTIAL; they showed me where fluid was leaking and spraying on the tail pipe which would cause a fire. In turn, they said it would cost me over $4,000. They offered to do a credit check to pay over time and/or sell me a new car. I left the dealership distraught and upset, wondering how was going to afford this, knowing I could not afford a new car. A month later I took my car to a repair shop, my car passed inspection. Relieved but still concerned about the differential, a month later, I took it to a different repair shop, they informed me that there was no leakage, the differential was in good condition and that I did not need a new one. I left happy but angry realizing that the dealership tried to get over on me. So, BEWARE of this dealership; they are dishonest and only out to rip people off. Plus they CHARGE you for new parts when they make the repair with USED parts (I have proof). I WILL NEVER, EVER GO TO THIS DEALERSHIP FOR ANYTHING; nor will I go to CENTER CITY TOYOTA either, they do the same thing. CC Toyota used to be honest and trustworthy, however, not anymore. DO NOT GO TO CC Toyota or ARDMORE Toyota. You will be sorry!!!! read more

1 star only for sales manager Ron. Came in today around 11:30. Got sales rep name Chad. I asked him if he can price match with the other dealer since they got the blue color. He said probably not but he went to his manager, which is Ron. Ron came to me saying that he cant price match it. so i said its fine, its ok i get it. Then he said what can he give if my paper from other dealer doesnt show msrp. Is he calling me a liar? Well i said u can check with them, then again i said "its ok, if u guys cant price match. Thats fine" but yet he kept getting louder and louder where everyone started to look at us. Even my wife came back from the bathroom and yelled "Why are guys arguing?" She even pulled me out from that dealer. Ron smirked and gave a stare look at us like he won the battle or something? I dont think thats an attitude as a manager. If u cant price match. Thats fine. Just say u cant. Then customer walk away. No need to argue. I'm here to buy a car not to argue. First time and last time going there Maybe Chad should become manager since he is nice. read more

Hello consumers, I just wanted to share my experience At Ardmore Toyota. Yesterday I took delivery of a brand new 2025 Toyota sienna XSE all-wheel-drive hybrid. The buying experience at Ardmore Toyota is always great. This is my fifth sienna and my fifth enjoyable buying experience. The level of customer satisfaction At Ardmore Toyota has been consistent over the years, not just in the sales department, but also in the service department. I also own a Lexus LC 500 . i'm treated much better at Ardmore Toyota than at the dealership that I bought my Lexus from. You would think at Lexus the level of customer care would be much greater because you're spending more money for a vehicle , but it's not. I would like to thank Brad Paul, Cliff and Michael for making my purchase smooth and easy. For anyone looking for a Toyota vehicle, I suggest trying Ardmore Toyota first. You won't be mad. Keep up the good work Ardmore Toyota and I will see you at 5000 miles for service. read more

I wanted to piggyback from my original review - Ardmore Toyota management advised that we call Toyota Corporate Customer Care and we spent hours on the phone with them and they said as long as dealer says they can't do anything then Corporate cannot. Ardmore Toyota knew this and still passed the buck, still sent us down a rabbit hole and they did it more than once. The dishonesty and lack of customer service at Ardmore Toyota is appalling. read more

Ardmore Toyota - One are of paint damage on a car less than 1 year old - Auto Repair Near Me - Ardmore, Pennsylvania

We bought a Hybrid Sienna and spent close to 50k on it - since they are so hard to find and get. Within 6 months the paint chipped off in 3 spots in the car. The Mgr and Field Engineer gave us the run around and told us that this was an environmental issue that caused the paint to chip off. What isn't environmental? If it was bird poop or sap - it came off with a 12 dollar car wash but strong enough to chip paint that the refused to acknowledge or offer a solution or even paint? This is essentially a $500 fix, with a clear coat application, that may not even be on the car, to resolve the issue. They refused to acknowledge that this is an issue and would not let me discuss with the Field Engineer. Two visits to the dealership took 2+ hours at each visit and not even able to talk to someone after such an awful explanation let a solution is not acceptable to me as new car owner. read more

For three year now, I have brought my Lexus to Matt for service. The same experience each time. Fast, price reasonable and professional job done. Easy to use scheduling online and a $10 Lyft coupon to get me home and another to bring me back. Great job!! read more

If someone I care about needs their car serviced, I'm sending them here. It's so hard to get communicative, honest, transparent, fair, service from people who genuinely seem to care about the people spending their hard-earned money on their cars. Not here. Alan was my service advisor and not only made us feel taken care of, but he went above and beyond to make sure my hectic car troubles were swiftly and efficiently addressed. He was extremely knowledgable, clear, and compassionate. I of course understand why people are Toyota customers for life -- the cars will last hundreds of thousands of miles. However, I now know why people are Toyota SERVICE customers for life -- people like Alan and his team have earned my trust and business from here on out. Thank you guys so much! read more

The service was really rubbish, told me it would only take 90 minutes, but the wait was 2 and a half hours, everyone else left after me, and I didn't eat. I'm still pregnant. It's about to be born. This crap service. The speed is slow. I'm not gonna do it again. I don't recommend it either. The service was really rubbish, told me it would only take 90 minutes, but the wait was 2 and a half hours, everyone else left after me, and I didn't eat. I'm still pregnant. It's about to be born. This crap service. The speed is slow. I'm not gonna do it again. I don't recommend it either. read more

Waiting for simple oil change for 3 hours, avoid this place. Not recommending anyone. When asked where is the car, they answered that they are still working on it read more

Made an appointment to get my brand new, 3 week old Toyota Highlander looked at because the AC stopped blowing cold air. Made the appointment on Monday, was told soonest was Friday at 11:30, was also told if there are no rentals available that they will comp up to $10 for a lyft no problem. Dropped it off, NO offer for a ride, shuttle or lyft. Got a call at 6pm on Friday they haven't even diagnosed it and will need to keep it overnight. It's now Saturday almost noon and they barely opened the hood (I have the Toyota app and it notifies me on everything!) 24 hours later. When I called for an update, I get a snarky "well it's in the shop now and will get to it and give you an update by noon" it's now almost noon. Nothing. Communication is poor, snarky, and downright not transparent. Why even keep the car knowing you won't touch it for 24 hours?. I'm hoping the car at least gets fixed TODAY after everything. But will definitely find a different dealership regardless of distance. UPDATE: ALL they had to do was add refrigerant. No diagnosis or explanation at all whatsoever on why a 3 week old brand new car would need to get a refill on refrigerant that's usually refilled every five years! Took 29 hours for them to do this lol find yourself a different dealership! read more

Would give zero stars if I could. Don Cannon in the service department charged me $340 + tax for a hybrid diagnostic test. I called Bassam at Malvern Toyota and he said they charge $179 for the same test. This service department is dishonest. I looked at my original invoice and it said $179 but Don Cannon quoted me $340. I paid $358 online yesterday but have the original receipt showing $179! Not only that, Don Cannon was dishonest, condescending, rude and disrespectful when I called him on it today. Steer clear of them and go to Sloan Toyota of Malvern. read more

Ardmore Toyota - The estimate I received compared to Don Cannon's verbal estimate! - Auto Repair Near Me - Ardmore, Pennsylvania

I took my Toyota Sienna Van to get A/C recharged and a new right windshield washer nozzle. Paid $475.28 and then found out mechanic drove my van into a wall creating damage to front driver Quarter panel. Service manager told me that accidents happen and what did I want to do about it. I asked him to fix it and wash car. He told me that he would call me next day, never did. I called service 2x and then finally got a call back. Worst customer service: No communication and overcharged. Do not go there: you will be disappointed and overcharged. read more

Poor customer service. Service valet is a pain to work with and waste of time. Would not recommend

What can I say about the service department here. They were prompt, delivered as promised and did not try to up sale. I brought my daughter car in which was a used car purchase for a overall check up. I had everything service that they said needed attention. I called and asked if they could wash the car and they did. They only reason I am not giving them a 5 star because I asked them to look over the entire car. After I picked the car up and drove it for myself I realized there were things that were not looked at. Head lights, interior lights, keys in door/trunk and the console not cleaned however the was was all extra. I just hope that when my daughter returns with her car there is not much to do to fix the oversight. read more

Ardmore Toyota - Very clean and well maintained waiting are and restrooms. - Auto Repair Near Me - Ardmore, Pennsylvania

Joshua Fletcher worked at Ardmore Toyota to discriminate with me. Maybe I am Asian origin and don't know much English I bought a car here ( Rav4 2022) and bought insurance for the tire. When I needed them to fix my tires, no one heard me say even though I mentioned 3 times . Then I showed them the nail on the tire and I called Joshua Fletcher to ask why no one listened to me. He said I pierced myself. They do not care about the words of customers. I will never come to buy any car where there is this man Joshua Fletcher. I will boycott this guy Joshua Fletcher Is Vee, Disciminatory, Dismissive read more

contacted Ardmore about a car they had listed online. A woman name Katherine called me to schedule an appointment. we agreed on 5pm that night. was given the out the door price and said I'd be up to purchase the car. Fast forward to 5pm. I arrived on time. I went in let them know i was there and was told the Katherine would be right down. After a few minute of walking around the showroom a different salesperson comes over and says he would be helping me and tells me to have a seat. We start talking about the car and a sales manager named Marc comes up and informs me that the car i came to buy had been sold 20 minutes before I arrived. I never got a call or anything. it was an hour ride out there and an hour ride home. Marc offered me his card and said he would look for something and call me to let me know. I refused the card and let him know i was unwilling to do business there after the incident. after leaving he follows me out to the car and offered me money for fuel which was kind but still left me feeling insulted. Either way I would have much rather had the apology come from the person who set the appointment but she never showed up. If you set an appointment here. Don't get your hopes up. you may be let down. Didn't even offer to show me any other vehicles they had on the lot at the time. read more

For car repair service, once you're a customer, they're fine. However, to become a customer, this place is horrible. The sales department is run by the worst sharks you will ever run into. Their first offer will always be an insult, and they won't go down to something reasonable without fighting, like I'm buying drugs off the street. For example, my wife and I were "offered" $699 a month to lease a new Sienna back in 2013. After 6 hours of negotiations we got down to $305 a month. $305!!! Why make us go through all of that bs if $305 was where you were willing to go. This will be our last year with them. We have leased from them twice more since the Sienna, because it's a headache to go elsewhere. We get down to $300 a month each time, after hours of the same haggling. And now, after 10 years of leasing, we get nothing for our loyalty. These bastards are trying to give us 8.2% interest to purchased our lease when we both have A++ credit. I'm done. I'm not haggling any more. If 10 years doesn't earn me a fair offer from the beginning without the hassle then I can't be a customer of theirs anymore. read more

I just bought my very first car with Marc Garrison at Ardmore Toyota. It was the best experience and most seamless process that I could have asked for as a first-time buyer and in this current market. Marc was personable, patient, professional, and very knowledgeable in the deciding and buying process. I am in LOVE with my RAV4 Hybrid SE and when I'm ready to buy my next car (or if I know anyone looking to buy a car) - 100% guarantee it will be with Marc. read more

Great service by Ron. Need to fixe the scratches on my truck and he got it done in no time. Q the general manager is a great problem solver too read more

My car was making some strange sounds and I asked if it could be investigated during diagnostic service. The sound is unreliably produced and wasn't appreciated on initial inspection. Despite the staff being somewhat of tight on a weekend, Drew went out of his way to make sure that a mechanic could drive with us after the diagnostic and reproduce the sound and could reassure us that it wasn't a likely safety issue. I appreciate his doing this a lot and would like to acknowledge it - thanks! We're still trying to figure out next steps, but the staff were clear, professional and overall helpful. The minus one star is for the fact that it did take some pushing to further investigate the issue, and I think it's unfair to charge people for a diagnostic of a sound the car makes, for example, if you haven't been able to actually reproduce it. No patient wants a doctor who ignores the key issue they came in for and the thing that's scaring them the most. It's hard to push and advocate for your needs when you're not the expert and you need a car to get around. read more

Dropped car off for scheduled service oil change Could not get a service writer to return my call to see if it was done Also they told me there was a nail in my tire Same tire as last visit which I had repaired Went to Rossi Tires for further opinion/ was Bogas claim The A Holes at Toyota put it on the Car Fax report Did I mention I'm in the business Shame on you!!!! read more

I brought my car in due to an unexpected flat tire on Wednesday evening for drop-off services. On Thursday morning, I received a very detailed report of the needed repairs. One repair needed that was noted was to "cut and reprogram key fob". I typically received this note as the battery in my key fob is damaged, but in great condition otherwise. I just have not found it necessary for me to replace my entire key based off of the battery. Therefore, I ignored that note and proceeded with the repairs that I found necessary for the moment. Upon picking my car up today, my hood was left propped open, which I immediately inquired about. The person dismissed me (an African-American woman) and said go to the front desk. As I was walking to the desk, the same person slammed the hood shut and walked away. As I was driving I also noticed that my key was taped up. I thought nothing of it until I went home because I figured that was for the tag that they put on it. Upon removing the tape, my entire key fell apart! I called the customer service desk to inquire about why my key was returned to me broken. The response I received was that they told me that they needed to cut and reprogram the key. I asked why wasn't there a note that detailed my key was broken beyond repair as they did with the other car parts that were in need of repair. The response that I received was that it was on the mechanic's personal note and that is not something that is shared with the customer. So now, I have to replace my car key And reprogram the car for $500 and I didn't even produce the damage. I have been a customer with Toyota Ardmore for almost 9 years and have never dealt with this sort of situation. read more

My experience at Ardmore Toyota was absolutely incredible. The sales process was incredibly transparent, the team was very friendly, I didn't feel I was being "sold to" I felt like my concerns were heard and addressed. The Sales agent, Steve, really knew his stuff! He answered every question from a place of knowledge. The manager Cliff was friendly and engaging and really made the experience feel personal. I will purchase all my future vehicles from Ardmore Toyota! read more

I rarely write reviews on here. But, this place was so horrible, that I had to. Please see the below. Customer service was horrible and so was checkout. I would never go back again. If it were up to me, I'd give this place 0 stars. Check in was a mess. Valet told me to go in, sit down, and wait for someone to call on me while having my insurance and registration ready, despite stating that I've been to another Toyota branch before, just that it was my first time at this one. When I was initially standing on line (because what the valet said to me made no sense), no one said anything to me and basically ignored me, so I eventually sat down. It was until someone was walking around asking if we had been serviced is when I got assistance. (That guy was cool.) Before I went to pick up the car, I was contacted and advised that the serpentine belt needed to be replaced due to cracks (not valid - the cracks were minuscule) and my headlight was out (valid) when I originally came in to get the airbag replaced for the recall. When I asked customer service in person if I could see pictures of the serpentine belt or speak with someone so that I could look at it myself, customer service got an attitude and stated that he could pull up a picture of a serpentine belt online (which is not what I asked for). He told me to ask for a technician, which is what I did in response to what he said. Also, overheard checkout talking about customers and making jokes about them at the front desk. That wasn't cool at all. Didn't get my receipt until the technician showed up and hearing customer service say in passing that normally technicians don't interact with customers. (Ok, if that was an issue, then why did you suggest that I speak with a technician then?) Technician was cool. He was patient and I even stated to him that I normally wouldn't ask to look under the hood and have someone explain what was going on with the serpentine belt, but I let him know that I wanted to make sure I saw what was going on. (Also, for legal reasons.) He showed me which headlight was out. Again, I appreciate his patience with me. Thank you. This was my first time coming to this Toyota branch and I would never come back again. As for a manager seeing this review and contacting me, please don't contact me. I would prefer to be left alone. I work in customer service myself and this isn't the way your employees should be treating people. I understand that it's a hard time to work given that it's the holiday season and it's compounded by COVID, but it doesn't give your employees the right to treat people like crap, let alone talk about them as if they can't hear them. Also, the communication is horrible there. Please fix. read more

It was my worst experience in my 30+years i got in hospitality and service.Am the doorman for a very important hotel in down town philly and i will never,ever recomend any type of bussiness to all people and influencers,actors,sport players....NBA,NFL,MLB,UFC or any of my guess looking to buy a car for there kids to go to penn just because maffet....i belive was him....never introduce himself or shoock my hand and the offer he give me was so disturbing...that i feel like a person with addictions problems....that was the impression i feel and that was the way he judge me ....maybe cuz am latino? Who knows....but tham...i knew was raining and ogly day....but you just dont got the passion for what you do.no school for that buddy....i hope you get better... read more

Situation was resolved by Matt who got his supervisor involved, Joshua who reached out to his people. Service Department rocks!! Thanks for all your help. I'd have to rethink if I would purchase any extended warranties from Toyota. read more

Mark and team were amazing to work with in purchasing a car. Everything was explained, and there was absolutely no pressure. Very friendly atmosphere. A+. read more

My lease is coming to an end and I decided to buy my car from the dealership. What should be an easy process is made a lot more difficult as I am presented with all the extra charges. The most egregious is the fact that they want to have the car inspected and charge me for it even though my car was serviced and inspected one month ago. Even though one of the sales people- Steve said the inspection could be waived another sales person- Dan, insisted I have to have it. He even booked my inspection without coordinating with me! My car has 4,600 miles. Why is this so hard to buy the car I leased for three years? read more

Writing this here too, I went with my Toyota in 2019 with a neutral safety switch problem, and we went to this dealer to get it fixed. I was charged $1,000 but the problem with my car stayed the same, and was not fixed AT ALL. The customer service was horrible, they were not friendly to non-white people at all either. After everything and saying that my problem was not fixed, they said if I wanted to get a transmission then I would be charged $9,000. I got the same problem fixed from a different local mechanic, and HE ONLY CHARGED ME $500. THIS DEALERSHIP IS BULLSHIT. They did nothing to refund my money, (I WAS SCAMMED) even after telling them my problem was not fixed. I've made sure to tell all my family and friends to NOT come here and instead visit a local mechanic. read more

Update: although a loaner car was located, I was not listed on the insurance for the car I was dropping off so I was unable to use the loaner. They did take the car in at that point and complete the recall repair. I had to be there quite a bit longer than expected but they did make an effort to come up with a solution. They even emailed me the Starbucks gift card. Scheduled an appointment to take care of an air bag recall. Brought the car in and they had the appointment but had it listed as a 90,000 mile service. I informed them we had scheduled for recall. A loaner car was supposed to be provided but there were none available. I have been waiting for more than an hour just to get a car so that I can get out of here. They offer a free Starbucks card with check in on YELP but do not have any availabl read more