Quick , efficient, and very knowledgeable. Great Job! I definitely recommend this company . read more

Normally I don't even say anything about businesses that I had poor service with but this is ridiculous and dont want anyone to go through this too. I highly DONT recommend using Areguin Heating and Cooling. We called and asked for a QUOTE. When they showed up a few days later (which we were understanding about the wait with it being summer and lots of units needing work) it was 2 guys. They called my husband Cory saying they were 10-15 minutes away, Cory went outside to wait for them, but then they ended up sitting in their truck for another 10 minutes and got out laughing. One was an older guy who didn't speak any English at all and a younger guy who hardly spoke English. Which wouldn't be much of an issue either but it gets worse. Cory took the younger guy down to the basement to check out the furnace, the kid couldn't even figure out how to get the lid off of it and kept tapping it. So then Cory took the lid off and showed him that the filter was brand new and then Cory put it back and put the lid back on. Then they go outside to the unit. The two guys talk to each other (just talking and laughing in Spanish not communicating with Cory at all) and went to their truck, got a part, and started working on our unit. When Cory asked what they were replacing and what it was going to cost (again, no quote was given and we weren't even told what they were doing before they started working on it.) the kid told Cory that they don't do numbers and then kept tapping his head saying "English is hard" and finally said it was a capacitor and said the one that was in our unit was a 5.0 and literally said they replaced it with a 7.5 because it would do better at cooling our house off. Then they literally just left. Didn't check to make sure anything worked or anything. Just left. After they left we turned our unit back on, and the fan was going the wrong way and the unit was making weird noises that it never made before. After an hour we realized the temperature in our house was just rising. Cory went to check on the unit and it was extremely loud and the fan was spinning weird and slow. Then Cory came back in and checked the thermostat and it was blinking at him. So he turned the central air off using the thermostat. Then when he went to turn it back on, it wouldnt turn on. So Cory went down to the basement to check the breaker and saw it had blown and turned it back on just for it to blow again after not even a minute of him messing with it. And it just kept blowing every time he tried to turn it on so we left it off and called. Cory called a total of 10 times. Called twice the day of, July 10th, and then called right away at 8am when they opened and it took him called 4 times in a row to get an answer. So he told the lady on the phone everything and she said the owner was out in the field working so he would call when he could. Then we figured out the motor was blown in our unit. So Cory called again and they literally ignored his calls and sent him straight to voicemail until he called from my phone. Then the lady answered. He asked her if she had gotten ahold of him yet and she said she hadn't tried contacting him yet. So Cory told her that were pretty sure our motor is now blown after they worked on it and that we needed him to call us. She then said she would try again. (After saying she hadn't tried to contact him yet) this was after hours of waiting. Then after a bit Cory text the number saying that if we don't get any kind of response that we will contact the better business bureau and contacting who we need to for the Iowa Homeowner Protective Act. Literally finally got a call back minutes after sending that text from the owner, who then proceeded to tell Cory that they couldn't of caused that and for us to give the younger guy a break because he was 2 weeks new. Like what? We are paying for a service to be done and to be done right. If they don't know what they are doing they shouldn't even be out working! Then tried saying that they would replace our motor for $600something and said we should just get a new unit because ours is old, said it was 2 centuries old. Even though when Cory bought the house, he paid for 3 inspections for the house and they told him it was 5 years old, so now it's only 7 years old, so that's not true. Even the guy who came, not last year but the year before, through the same company, said it was a fairly new unit and was in good shape. So not only are they not admitting to anything they did wrong, the owner never even bothered to come look at the work the other kid did and is just taking the kids word for it on everything. Including the age of our unit. So yeah. Definitely do NOT recommend. read more