Last year (July 2025), my partner and I decided it was time to look at engagement rings. We had…read morededicated a month to shopping around and learning everything we can about what we should be looking for in a ring. Ro Ma was the first place we went to. It was funny because Noelle was our Sales Associate and I remember her saying "Feel free to shop around, you'll be back" and she was not wrong. We shopped around mainly in Orange County, but this place had our heart from the very beginning. They walked us through EVERYTHING. It was very education forward and did not feel sales pushy at all. We figured out what size my finger was, we looked at what kind of bands I liked, and they put the stone over my finger so I would get an idea of what the ring would look like. Of course, they had the chart out that showed us where certain stones were ranking in terms of color, cut, and clarity. When we were done browsing, they set my partner up with a profile and provided notes on every little thing that I liked so that he would not have to remember when it was time to make the purchase. While I'm not too sure what went on between the time I went in and I got the ring, I do vaguely remember my partner telling me the jeweler (Eli) had a whole mock up of the ring on his computer to show him how it would turn out. My partner proposed in November, and I'm so obsessed with my ring. I get so many compliments on it. However, the story doesn't stop there! We went back to look for wedding bands in February and Eli introduced himself as the man who made my ring and he remembered EVERY LITTLE DETAIL of it. He even remembered the size of my finger! I was thoroughly impressed. He was very honest with us and said we could come back in August to buy the band because he wouldn't need 8 months to create the wedding band. I appreciate the honesty and it's not about making a quick buck here at Ro Ma. We ended up purchasing my wedding band in August 2026 with Eli and Tania. I'm shocked after a whole year later, they still remember us, my finger size, and the specs of my ring. Tania also told me to come back in before my wedding to get the ring cleaned up and she also said it's a good idea to have it looked at to make sure that the prongs are still looking good. I really appreciate that they genuinely care about their products and their customers. I would highly recommend coming here for any jewelry needs!

For our 25th anniversary my husband and I came to Roma for a memorable gift. Elie and Tania were so…read moreamazing. They allowed us to take our time to make our choice and were so kind and accommodating. The store has an amazing, beautiful selection of jewelry and I will definitely come back for my next occasion!

I found this place through Yelp when I was very disgusted and disappointed in my last jeweler. The…read morereviews seemed great, so I thought I would give it a try. I am always a little leery of jewelers because I've had pieces switched out and other things. But the moment I walked in here I was greeted with a smile and friendly welcome. I have now been in probably five times or so with and without my mom. We both had pieces that needed to be fixed. Every time we walk in no matter who is working, we have greeted and treated so nicely. I have full trust in them. And I will continue to use them for future jewelry repair or purchases. And I will always recommend this place to friends. They are very knowledgeable. I loved some of the pieces they have for purchase in the shop. They offer custom work. Today I walked in and wanted to show them a necklace my dog accidentally ripped off my neck. I just wanted the pendant checked and make sure it was secure. It's a family heirloom and means the world to me. I would've so upset if it came off the chain. She checked it and fixed it for me immediately. I asked how much I owed and she said nothing. It was so kind of them to fix it for me. Now I won't be worried I might lose it. It meant the world to me. I highly recommend this place.

Very honest and up front about buying gold. They do not take or buy stones of any kind, but, return…read morethem after 30 days. I would sell or buy from this business.

Amazing service. Reasonable prices. Knowledgeable staff…read more Can never go wrong with this establishment. The gentleman is a true craftsman. All the staff is incredibly inviting. Thank you for your service to our community! Support your local craftspeople!!!

Good because they fixed the jewelry bad because the lady doesn't have manners to deal with customersread more

The whole team was amazingly helpful and kind. I was having…read morea freak out about the authenticity of some jewelry an elder relative purchased elsewhere. Whole team provided excellent service and documentation about the jewelry and provided information about the pieces to ease my nervous. Great service. Afterward I was able to browse a variety of the selection of the jewelry designed there. Gorgeous pieces! Would recommend to others.

Beautiful jewelry with amazing customer service!! Dominique's was so helpful & the best in SCV!read more

beautiful chain and pendants at great price! Love it! My…read moremom was not disappointed. Thank you!

The service here was very professional and extremely helpful. They had a high quality selection of…read moremany different jewelry. The employees were very helpful and friendly looking for what I wanted. The prices were accurate and I liked how I could afford something and go home with a valuable item. Recommend the ladies here for your jewelry needs.

The owner was courteous and really nice he said he did not know how to open a Casio watch due to it…read morebeing waterproof but he did it put a brand new battery in the watch, I paid him a little more for he worked on it for awhile I will always go there .

My wedding ring band cracked. We stopped to speak to the jeweler. He fixed it on the spot! Wowza…read more He also repaired a prong I did not know was broken. Main diamond is safe and secure Excellent Service. Gratitude Gracias, AMG

My experience was very disappointing. After making a watch deal, the payment dragged on for months…read moreand I constantly had to follow up. He was never upfront about timing and did not honor his word. If you value professionalism and accountability, I'd advise looking elsewhere. By all means stay away from the place

I would not recommend doing business here. I sold a watch through this jeweler and it took him 2-3…read moremonths to pay me. Every step of the process was delayed and he did not keep his word on timelines. Business should be built on trust and reliability--unfortunately, this experience was the opposite.

I was looking for a reputable jewelry shop near me because my wedding band and engagement ring…read moresuddenly didn't fit anymore, and I struggled to take them off even with soap or Vaseline. Thankfully, I found House of Time on Yelp, where they had so many great reviews. I gave them a call, and Art answered the phone. He had me come in so I could try different ring sizes to determine the best fit. It turned out the main reason my rings no longer fit was that I had started developing arthritis in my fingers, which made perfect sense. Art quoted me just $90 per ring for the resizing and asked me to come back the next day to pick them up. I was thrilled with the results! Not only did the rings fit perfectly, but he also professionally cleaned them, and they looked absolutely beautiful and sparkled like new. Art was kind, honest, helpful, and extremely knowledgeable. His professionalism and attention to detail gave me complete confidence in leaving my valuable rings with him. I highly recommend House of Time for anyone needing jewelry repairs or resizing!

Really great shop to get watches fixed. I have a side business where I buy and sell watches and…read morethis shop is reasonable and they standby their Service. Very friendly owner as well!

Came to store for a second ear piercing. Monica was absolutely the best!! She was quick, helped me…read morechoose earring that fit perfectly. I would highly recommend. Absolutely didnt feel her piercing my ear :-) I will definitely be back

Horrible. I came to get my Girlfriend something for her birthday. I look inside and seen associates…read morestanding around talking. I rang the doorbell and after a couple minutes a girl came and said they're closed. I said they still have a hour of business before closing? She said they are doing inventory... Horrible customer service and I will be closing my account and taking my business elsewhere.

Horrible service. Went in to sell a gold chain and the man working barely even acknowledged me…read more When I finally got his attention it was nothing but attitude followed with a laughable offer. I then said no to selling the chain but asked to look at what gold they had. I was ignored and when I saw a piece I liked was ignored a 3rd time so I just left.

They ripped off & sold my items after I had fully paid for them. Declined to make it right…read more Reported to BBB, DOJ etc. BEWARE!!!