Elliot stuck with us through a difficult refinance. He went to bat for us to get the best rate and…read morethe money we needed to payoff our credit card debt. Easy to talk to, and I think he lives at his office because he always answered my email so promptly. We closed today and are truly thankful for him and Green Mortgage NW.

This is an edit to a prior review that I'd written based on my having sent an inquiry e-mail and a…read morevoice mail a couple of days later, and never having received a response to either of them. I waited to write the review since the COVID-19 pandemic was in full force at the time of my initial query. While I was very disappointed to have not received any responses to my initial inquiries, I was VERY impressed to have received a personal response on Yelp within minutes of my posting my original review, apologizing for my not having received any responses, and asking for supplemental information so that they could investigate and try to find a root cause. They checked their systems and couldn't find my contact attempts. Their demonstrated concern for potential customers was very evident, as was their professionalism in taking the time to write a thorough and thoughtful response as well as their desire to find and fix the root cause. I'm not sure when or if I'll be in the market for a mortgage broker service again, but if I am, I'll definitely give Green Mortgage Northwest a shot before I contact anybody else based on their excellent response.

They could have taken less than a YEAR to remove the $32,000 hack on a new credit card thru them,…read morethat happened before it even came in the mail!!! Long story short, it was an ordeal of LYING, laziness, and finally sending me to collections. This began in 12/24. I was there today, AGAIN trying to get some cubicle idiot to remove the ding on my credit. When I had inquired before, he said to call the major credit card companies. Try it. Try to see who has entered a complaint against you.

The Onpoint ONLINE Banking is the MOST frustrating banking experience ever!!!!! For starters…read moretheir pops up come up continuously even when you click do not show anymore! It's impossible to find where to change estatements to be online vs mailed and then to even see them online. When you invite your bookkeeper as a user to view what they need to see it never stays connected to quickbooks! Onpoint has great customer service when you go in and I love what they offer, like car loans and home loans...... but their online banking SUCKS! Needs major improvement!!!

I highly recommend Kerry Greenwald and his team at Creekside Mortgage if you are considering buying…read morea home or refinancing your current home. Absolutely professional and kind, consistently transparent and collaborative. When I refinance my home, I will without a doubt be reaching out to Kerry and Nicolle at Creekside!

Creekside was the best I could've asked for! We worked primarily with Sami and she was the nicest…read moreperson and cared deeply about making the whole home buying process as easy as possible. I would recommend Creekside to anyone buying a house!

Gary has been at the top of my list for my clients when they ask for mortgage loan resources for…read moreapprox 13 years. He has never let me down, and on the contrary, takes such genuine care of my clients while using his experienced eye to look down the road and guard against any obstacles, getting them out of the way well in advance. Gary is just the best!

Gary Boyer and his team are true professional! It took us a few years to find what we we were…read morelooking for. Throughout the experience, Gary was there. The response time was incredibly quick which is very important in the current market. His team explained everything and answered our every question. We couldn't be more happier with them! We highly recommend Gary Boyer and his incredible team!

Having dealt with major banks for six decades (I am 78 years old) and several credit unions locally…read moreas well as around the country, I have only good things to say about UNITUS Community Credit Union. For more than a decade, I had two business corporate accounts one in Portland and the other in Vancouver. When the Portland business closed, I decided to make our joint personal checking account a Unitus account. Then in order to increase our options, ,my wife and I opened a Home Equity Line of Credit on our fully paid up house. The processes for everything was easy and without any hassles. While most financial institutions claim that you are a person, they treat you as a number with little regard for who you are or what you want or need. Unitus, in my experience, is just the opposite. I can call any time and resolve a problem or find an answer within minutes. They will even call back without keeping me on hold. Their promises are kept. Their staff is a pleasure to work with for all things. My business partners, my wife and I highly recommend this for almost all financial needs.

Opened a business account and saw that my name was misspelled. I called to let them know and they…read moretold me that I'd have to come in and fill out name change paperwork. My response was that the account manager literally took an imprint of my drivers license before doing the data entry work for the account when I opened my account via video call. Didn't matter. I still needed to come in to fill out the paperwork in order to clean up someone else's mess. I immediately closed the account. What a waste of time and energy.

Whitney and her team were very responsive, telling us what they needed and answering all of our…read morequestions. The only thing I can complain about was that we were not sent the mortgage documents prior to the signing. We felt rushed during the appointment as there wasn't time to read through everything.

Whitney did an absolutely fantastic job helping us out with our mortgage. We are first-time…read morehomeowners, so we the whole process was completely new to us. Whitney was very thorough and never missed a beat, giving us daily updates and information. She was also always prompt with responding which goes a very long way in my book! Thank you so much for your great help Whitney! We love our new home, and couldn't have done it without you!

*Not recommended.* I spoke with a loan officer who specializes in construction loans, and the…read moreexperience was deeply unprofessional. He spoke at an overwhelming pace, used inappropriate language throughout the conversation (including repeatedly saying "f*** it" in a dismissive tone), and responded to my clarifying questions with condescension--asking "don't you remember?" rather than actually helping. I had a similarly negative interaction with another representative from this company about a year ago. It might be a coincidence, but based on my experience, it feels like dismissiveness and hostility toward potential clients is a feature--not a bug--of their customer service culture. I won't engage with a business that treats people this way.

I am beyond grateful to Ashley Donkin for her unwavering assistance in helping me buy my first…read morehome. As this was my first time going through this process, I wasn't sure what to expect, but I had heard such horror stories and warnings from other homeowners in my life when it came to greedy mortgage companies and ineffectual mortgage loan officers. My time with both Evergreen and Ashley couldn't have been further from that. Ashley very patiently explained every little thing to me (often more than once), was available via multiple modes of contact (many times late at night via text), and, I firmly believe, had my best interest at heart. I had contacted other home loan institutions prior to receiving the recommendation to try Ashley at Evergreen from my realtor, Jason Wasinger, and my experience with everyone else was less than satisfactory. Upon being put in contact with Ashley, I immediately knew that I had found the loan officer I wanted to work with--she was so kind, caring, understanding of my situation, and willing to work with whatever I threw at her. She remained an almost daily point of contact during my home hunt--she didn't disappear when there were no new updates, or lose faith in my home buying process. She was willing to work with my technology-illiterate parents when it came to receiving certain documents from them, and did so very graciously and patiently. Ashley listened to my needs and requests and did everything she could to make my dream of buying a home a reality, and for that, I am eternally grateful. To make matters more complicated, we started working together during the initial concerns of the COVID-19 outbreak, when the world seemed full of uncertainty. I can say, with absolute seriousness, that having Ashley on my team during this stressful time helped keep me grounded. Buying a home is considered one of the top ten most stress-inducing life events (as I'm sure you are aware), and doing so during a pandemic doesn't make that any easier. But with Ashley, I knew I was in good hands, and that I had nothing to worry about on the finance front and could focus on taking care of my family and friends. I really can't say enough good things about my experience with both Ashley and Evergreen. I have already been singing her praises, and will continue to do so to anyone who will listen to me. I feel truly lucky that I had her on my side during this time. I am so thankful to both her and Evergreen for their support, and as a result, I am a customer for life.

I've had the opportunity and pleasure to work with James and his team on a few different occasions…read morethis years and I can honestly say I have thoroughly enjoyed working with them. The PDX Home Loan team are not just great loan officers, they are great human beings. They are personable, hard working, communicative, proactive and make the loan process, which can sometimes be frustrating, transparent and enjoyable. I refer all my new clients to James and his team and will continue doing so for many years to come. I truly care about my clients and it feels great to know they are in the best of hands with the PDX Home Loan Team.

Man, what can I even say about James Adair? If you are reading this review wondering whether or not…read moreyou should work with him, YOU SHOULD. HE IS AWESOME. I was an incredibly anxious, first-time homebuyer in 2014. I was terrified of the financing falling through because of a tight timeline. My husband and I were attempting to bump a contingent offer and everything was on the line. We were out of a month-to-month apartment, and if things fell through with our financing, we'd lose our dream home AND have nowhere to live. I was quitting the worst job of my life to start a new one, and was working a lot of hours. Long story short: James' team made the entire process easy and seamless. Working with someone local was paramount. When I made a few mistakes with documentation and paperwork, I was able to just drive it over to their office to make it right in less than 24 hours. They even stayed after hours to make sure I could drop things off. They were comforting and reassuring and really listened to me, and most importantly, they got the job done. Now, fast forward 6 years later. I'm very thankful for the equity I've built in my house and the updates James still sends me about it! I find his emails legitimately helpful and they keep me motivating to look at the big picture of my finances. I can call him to ask his advice about financial instruments and how different choices might impact my property value upon eventual sale. He still listens sincerely without rushing, even when there's no immediate profit in it for him. James is in this business of the long game. He will help you buy this house and, if he can, your next house and the one after that. He's a relationship lender in the truest possible sense and I would send any close friend or immediate family member to him without hesitation.

Usually the standard of help is fine it's a small little branch but has been helpful in handy at…read moretimes. And I know Nobody likes to work on Saturday I understand I was in the workforce for 31 years but I'm saying if you're going to be a teller and you're going to be dealing with the public all day at least stop to brush your hair put on a little foundation sprinkle on a little eyeliner you know something don't just look like you rolled out of bed through on whatever you had and then went to work. I mean professional demeanor aside Have some dignity about your appearance if you're going to be dealing with the public. I won't mention names but she's a very nice person she just needs to have a little more professionalism about her appearance. And that line of work you're representing the company you're working for how you present yourself as a reflection of that That's why I only gave this branch three stars. If you're going to present yourself as meh You're going to get a meh rating

From the owner: At OnPoint, our purpose is to build strong communities by supporting financial growth and…read morewell-being, one person at a time. OnPoint provides financial services and education to help improve the lives of our members and the communities we serve--including Portland, Vancouver, Salem, Eugene and Bend. Since being founded as Portland Teachers Credit Union in 1932 by 16 educators, we've grown to be the largest community-owned financial institution in Oregon. With over 90 years of banking know-how and the strength of more than 500,000+ members behind us, OnPoint is committed to helping you live your best life. Federally insured by NCUA. Equal Housing Opportunity.

Steph Noble is a true professional at mortgages! My wife and I were first time homebuyers and we…read morealways felt like we were in very capable hands. Steph started conversations with us by asking how much we'd like to pay a month, instead of telling us how much we could afford. On each property we were considering, Steph made sure we were confident in each of our offers by sharing with us complete breakdowns of how property taxes, insurance, down payment sizes, and total loan amounts, influence our monthly payments. I felt that Steph's team sometimes did wonders to make our offers as affordable yet competitive as possible. We got a great mortgage rate, during a period where mortgage rates are quite high. For very competitive houses, we even qualified for some appraisal gap coverage assistance. I'd highly recommend Steph's team at Cross Country Mortgage (Tina and Heidi) if you are looking to finance the purchase of your home.

Steph was so helpful and guided me through setting up my first mortgage. I appreciate how…read morethoughtful she and her company are about the process and their communication. Steph is quick to answer any questions and I greatly appreciate the updates I get from her each month on my home's value. I look forward to continuing to work with Steph and CCM!