Had a great time staying at this hotel. Was convenient to places we meeded to go. Herb greeted us…read moreas soon as we walked in and check in was a breeze. Very pleasant experience. Our room was on the 3rd floor facing the entrance to 355 but we barely heard anything and slept well. When you stay with them the only way to get up in the elevator is if you have a room key so secure than most hotels. Plenty of parking. Everything was clean and had a great stay.

They were very rude when I checked in they told me they didn't take cash…read moreShe didn't like the fact I walked in off the street just carrying a backpack. I think she thought I was a vagrant or something. She kind of eyeball me when I pulled out a credit card. She explained that I would be charged if there was any damage to the room She questioned whether my dog was a really service animal. I've stayed at the Holiday Inn express before and the fact the matter is, I travel with a backpack and not normal suitcases just because it's easier with my disability. I do say that the room was very nice and the rest of my day was OK. It was just awful on how I was checked in and how I was treated at the desk.

We stayed here while our house was for sale and we needed to clear out with our cats. This is a pet…read morefriendly spot. This location was less convenient for us than another hotel we stayed in during the moving process, though there are various stores and restaurants nearby. We had a disabled accessible room so it was one large space with a king bed, and this was actually more functional than the suite rooms we stayed in (also ADA accessible) elsewhere. The room "divider" was a hospital-room-style curtain that pulled out next to the bed. Elevators were the least sensory friendly I have ever encountered, with loud, high pitched dings (not fun for the cats). We utilized the pool while visiting, but parents should need the rule that unattended children cannot be there by themselves -- some kids came racing to the door (needs to be opened with key card) and banging on it so we would let them in (hell no! We are not going to be responsible for someone else's children. Finally as we were leaving they returned with their parents). Janitor also needed to clean in here as there was blood on the edge of the pool -- not sanitary. Breakfast was ok, nothing to write home about. I will say that despite signage in the elevator talking about "crafting your ultimate breakfast sandwich," the offering was premade Jimmy Dean type stuff. A lot of noise in the halls and lobby at this hotel. Ultimately, we did opt to stay elsewhere the next time.

This place has so much potential. It is clean and well design. The rooms are large and spacious…read more However The lack of regard for customers comfort I find unacceptable. All the runs are set to 75° which in the warm weather would be just fine but it's winter and I am an older person with her blood circulation is quite uncomfortable after a couple of some like adjusted it so that I could move the temperature. But the main reason we came to this location was for the indoor pool. Which every customer found two to enjoy. Most people came in and the temperature in the room and their foot or hand in the water and left. Should try to brave chill room and chill pool had to bum up any towels and wear coats while they children in the pool. My granddaughter is in Barrett and I decided to go to the room and get her. Beach family on this short time in the pool. My grandson is autistic will brave the temperature just so he could be under the water because he loves water. I tried several times the temperature, to avail. Manager simply was not interested in our comfort. He says that in our room to communicate with the front desk, not functioning properly the entire thing. And most importantly, the blackout blinds and bedroom, I initially operated, but when I try to let them down to go to bed and get a good night sleep that was not happening. I had to call the front desk for my cell phone. Ask someone tell me how to get them down, but there was no maintenance on site and did not know how to accomplish this so I did not hardly any sleep at all. And I'm not even going to go and see the drama that I went through when I initially check in and found room not handicap accessible and there were no handicap accessible available even though that is supposedly booked online. Suffice to say my reservation was not one that could be altered or adjusted north of council. So my only choice was to pay additional charges for a larger road they suffer. I can't wait to get out of here and go home with a voice of money and a crappy way to spend Thanksgiving.

Do not stay here the 2 stars was 2 many . The rooms don't look like the pictures. It full of…read moreunsavory ppl and the party all night. Do not waste your money here.

I wish if I can give them 0 Star. I have been overcharged…read moreand the staff was too rude to talk and the room was not clean and this is one of the horrible experiences of my life with staff and facility,

If I could add 10 stars I would Nancy Schwartz we…read moreappreciate you so very much for letting my boyfriend and myself Stay and dry up in the library while it stopped raining and we dried our clothes. We were on a cross country motorcycle ride from California we were heading to Chicago Illinois and the weather changed on us.

Recently worked with Hilton Garden Inn for our Wedding Room Block. HGI offers numerous incentives…read moreto couples getting married who utilize their hotel. We worked with Nancy Schwartz who did a phenomenal job taking care of us behind the scenes, responding promptly to emails, and making sure our weekend went off without a hitch! The hotels lobby is very spacious. Rooms were extremely clean. We loved the mini fridge and Keurig set up in each room. Additionally, the location of this hotel is right off I-55 and has TONS nearby for food, activities, and drinks. Overall notes below... -Booking 20+ rooms gives couple one free night stay. -Booking 20+ rooms gives couple access to their 14 person shuttle for a total of 4 trips free of charge. -Accommodates and handles giving out Wedding Welcome bags to guests in room block. -Discounted rates of $120 per night during room block stay. -Plated and Breakfast Buffet offered each morning for $15 per guest. -Check in at 3pm and check out at noon. -Lobby Bar hours can be extended for couple's guest with small fee. Only drawback we encountered was guests who called to book a room instead of on our link, had a more difficult time working with staff.

I stayed one night and really enjoyed all aspects of the room! I have seen some negative reviews on…read moreservice and quality but I didn't experience any of this issues. The room was awesome, the bed was comfortable, the price was great, the wifi worked well, and the amenities were better than I find in most places. I would absolutely come back.

This is terrible hotel I said there are brown stains on my curtain and bugs In my bed and they…read morehanged up Not recommended

We stayed in the Singer Mansion as part of a small group of friends visiting the greater Chicago…read morearea at the end of February. With 6+ inches of snow on the ground outside, we stayed very toasty and comfortable inside, but were within walking distance of the quaint shops and restaurants in old, downtown Lemont. Beautifully furnished with a blend of antiques and reproductions, the Singer's formal dining room, parlor, library, eat-in kitchen, and atrium provided great space to eat, catch up, read, and even play games. The well-appointed kitchen allowed us the option of cooking in rather than having to eat out every meal. My husband and I had the huge master suite, complete with GI-NORMOUS whirlpool tub and separate shower stall. Luxurious! While slightly smaller, the other bedrooms were just as cozy and beautiful. I completely recommend staying in the Singer Mansion rather than individual rooms in a bland hotel/motel for a small group.

My friend and I went to the bar inside this hotel and we had such a great time. I wish I caught the…read morebartender's name because she was incredibly sweet and made some really delicious drinks. The food was amazing too! The whole vibe was just right--everyone was minding their business and enjoying themselves. We even sat outside for a bit, and the soft chairs were so comfortable, it made the experience even better. We were really just relaxing and enjoying every moment. I'm not sure about the rooms, but based on everything else, I'd definitely recommend this place. It's perfect for anyone who just wants to grab a drink and enjoy the atmosphere without booking a room. I'll for sure be coming back!!

This was one of the most unsettling hotel experiences I've ever had. While I was in the shower, the…read moreheater in my room malfunctioned and filled the entire room with smoke. The fire alarm never went off, which is an extremely serious safety issue. I had my dog with me, and if I hadn't returned to the room quickly, things could have gone very badly. I immediately reported the issue to the front desk. They moved me to another room, but when I asked for reasonable compensation (like waiving the pet fee), the manager flat-out refused. No apology, no concern, no acknowledgment of the danger or inconvenience. Just "your compensation is a new room." A hotel with non-functioning fire alarms and faulty heating equipment should not be dismissing a situation like this. Their response showed zero accountability and zero concern for guest safety. I will not be staying here again, and I strongly recommend that management address their fire safety systems before someone gets seriously hurt.

You always get what you pay for at Extended Stay. My boyfriend and I got a room for the night and…read morewe both obviously knew it wasn't going to be a top rated hotel. This was our second time at an extended stay but this time it was in Darien, IL. The room was ok but definitely smelled funky when we walked in, I also noticed the paint was molding in the shower. We enjoyed our stay regardless.

Let's start with the good stuff. It's inexpensive and it was very close to the highway. The room…read morewas clean and all of the appliances worked. The bad is, it's old and needs updated. The carpet was old and stained, the bed cover was thin and looked a little worn. The bathroom was a little beat up, the sink encasement was falling apart and the door to the room as set up a bit weird? But, all in all, if you are traveling through and are looking for a cheap place, it's not that bad

A nice tucked away place with good rates. As mentioned before, the place is a little dated. But the…read morerooms are quite spacious and in a more quiet section of Lockport. It is conveniently close to 355 and is only about 5-10 minutes away from downtown Lockport. Would gladly stay here again.

Stayed here Saturday 3/5 to go to a show in Joliet. Pros:…read more Quiet, clean room, no bad smells, close to Joliet, satellite TV worked fine, fair price. Cons: Run down and outdated, common areas lack housekeeping, bad tasting water, slow check-in, hard bed and flat pillows, dark hairs embedded in washcloth.