Great time here. Was in town for a wedding. Check-in was smooth and the staff members were all very…read morefriendly even letting us check-in early. We had a standard king room which was very clean. Furniture was comfortable and clean too. Only downside was the bathroom. Very clean but also very small. Pretty tough to get ready in especially with two people. This is definitely a problem if you are getting ready for a nice event. There is basically no counter space and the room itself is tight. That being said, great experience here and would happily return.

Staff is very kind. Beds are very uncomfortable and the room was ice cold upon entering. They only…read moregave one blanket that was almost as thin as the sheets! Even turning the A/C off, my wife and I froze! Overall decent place. Pool is big and nice, little fitness center is nice too. Our toilet also made an obnoxious squealing sound anytime we flushed. It's good if you get a deal on the stay, otherwise I'd look somewhere else. Wifi service on 4th floor was really bad.

I recently spent a week at the Hampton Inn & Suites Downers Grove Chicago, from Sunday through…read moreFriday, to attend a workshop in the Chicago area. Unfortunately, my arrival at the hotel was a bit rocky due to a delay of more than four hours in my flight, and I did not arrive at the hotel until approximately 1:30 am. Fortunately, I was able to quickly complete the checkin process, and my room was available upon arrival, which was a huge win after what had been a very long travel day! The remainder of my stay was fantastic. The hotel was extremely quiet during the entire week of my stay, and that helped get a lot of rest after the long days I experienced at the workshop. My room had a fantastic layout, with a separate sitting area that contained furniture, a small refrigerator, and an office desk, perfect for doing some work in the evenings and early mornings! The bedroom had window door style that allowed you to have your own private space, and there was also direct access to the bathroom from the bedroom. Complimentary breakfasts were served at the hotel each morning, which was a big plus for me during a very busy week! There were many different items to choose from, including scrambled eggs, bacon, muffins, bread which you could toast, bagels, and a waffle machine. I enjoyed having many choices, and it was nice to be able to quickly pick something to take with me as I headed out for the day. The breakfast area was large, and there was always plenty of space to sit and eat. One of the most enjoyable things about the week was on Wednesday when the hotel held a complimentary happy hour for its guests. They provided a wide range of foods to enjoy, including salads, soups, and desserts such as brownies! This was wonderful for the hotel to host and it gave me a wonderful opportunity to grab a quick bite to eat for dinner on Wednesday! One of the other highlights of the stay that I thought was particularly beneficial was the shuttle service. The hotel offered transportation to and from the workshop location each day, which made getting around very easy and worry free! I thoroughly enjoyed my stay at the Hampton Inn & Suites Downers Grove Chicago. The quiet rooms, the comfortable design of the room, the excellent quality of the breakfast, and all of the thoughtful extras, such as the happy hour and the shuttle service, made the entire experience truly amazing! I will be returning to the same hotel anytime I have business in the Chicago or Lombard areas again!

As many people know, I rarely drop a one star review. But there were so many things regarding the…read morecleanliness of this establishment, I couldn't ignore it. First of all, there was hair in the bathroom. On the shower ceiling, on the backsplash in the sink area, & even grosser was the pubic hair at the rim of tub! The baseboards were dusty and the sides of shelving underneath the tub had dust as well. The tub itself had peeling paint and spots of mold on the shower walls. A ceiling tile looked like there was some water damage on it and it wasn't replaced. The bathroom sink was slow to drain. In the living room, there was a red stain on the carpet in front of the sofa. The lamp shade had some sort of water damage on it (not sure how that happened). WiFi is slow and the remote control works best if you're right in front of the TV. Per the sign in the room, housekeeping comes every other day. We checked in on a Thursday and they didn't come until Saturday I used the gym several times and one of the ellipticals wasn't working (no sign). The weight chairs had cracks in the leather. One of the weight pins was missing, so a large screw was in its place. There's no place to hang the one mat that you can use for stretching, so it's just tossed somewhere on the floor. The machines are dusty and the disinfectant wipes in the weight machine area was dry so I had to go to the cardio room to get some wipes. The only highlight is that the lobby smelled nice and there was spa water, coffee and tea near the receptionist desk. Breakfast was the typical type of breakfast you would see, nothing to talk about. I wouldn't stay here again. Lots of police activity at this hotel as well, they visited twice during my three night trip!

It wasn't bad - unfortunately handicap doors didn't work but their revolving door was working; not…read moresure if you're able to stop it for elderly or wheelchairs user. (Please note) This location is about 30mins away from downtown using no tolls - if you leave early enough you can make it in 23mins. Lol! What i did like about his location - FREE parking and other stores very close without using toll options. Initially when i got in the room the air didn't work but i walked back to the front and i was informed someone will be up in 5mins; literally 5 mins i had a knock at the door and it was fixed it 2mins. Hint: pull off AC monitor on the wall which is on my magnet then wait 5 seconds, then it will automatically come back on. Lol! Would i come back? Sure if the price was low enough. Lol! Happy traveling!!!

Easy to check in. Clean except black hair I found in the bathroom floor. (Long hair)…read more The suite we have is located in the center of some sort of construction? But very nice amenities. Gave the kids fresh warm cookies as we entered. There's a Starbucks inside the lobby. Nice touch.

My stay at the Chicago Marriott Naperville has truly been amazing. This hotel deserves every bit of…read morea 10/10 review. From the front desk to housekeeping, maintenance, bartenders, kitchen staff, and management everyone here works so hard and treats guests with kindness, professionalism, and genuine care. I especially want to recognize Christiana, the manager. She has been so thoughtful, caring, and always smiling. You can tell she takes pride in her team and knows exactly how to run a front desk with excellence. Everyone is always professional, welcoming, and put together, and that reflects great leadership. She deserves an award for all of her hard work and dedication because she truly makes guests feel valued and comfortable. Jadah is another standout. She is always smiling no matter what and has such positive energy. She's constantly recommending fun places in the area and gets excited talking about local events and things to do. She makes guests feel welcomed immediately and brings such a fun and uplifting atmosphere to the hotel. Keren went above and beyond for me and my two kids during a minor inconvenience I experienced. Not only did she help immediately with kindness and patience, but she also checked on us the next day to make sure we were okay. That level of compassion and hospitality meant so much to me. Jose is hilarious and always brings good energy. He's always laughing, ready to help, and recommending great restaurants and food spots around town. He honestly makes the hotel feel like family. Jenet is such a beautiful woman with a beautiful soul. She is always smiling, always happy, and always ready to help every guest with patience and respect. Even when there's a long line, she keeps everything moving smoothly while still making every guest feel important and valued. That kind of service is rare. Meagan Chase is another sweetheart. She's always smiling, always stylish, and always happy to help. Whether I needed extra blankets, housekeeping, or anything for the room, she always made sure I was taken care of. Alicia has also been incredibly helpful anytime I've needed assistance or maintenance support. The housekeeping staff deserves recognition too. I don't know all of their names, but they work so hard. They are kind, respectful, constantly cleaning, and always making sure everything feels fresh, safe, and comfortable for guests. Maintenance staff Julio and Will were both very nice and quick to help whenever needed. Jason is super cool, Jeff is very kind, and Alfonso is quiet but always smiling and helpful whenever he's around. Gina from the bar are wonderful as well friendly, attentive, and always creating a welcoming environment. The bartending and kitchen staff overall have been excellent throughout my stay. This hotel truly stands out because of the people. There may be many hotels nearby, but the kindness, professionalism, teamwork, and hospitality here make this place special. Thank you all for making my stay so pleasant and memorable.

This hotel has been the "centerpiece" of Naperville for a long time on Diehl Road near the highway…read more Before becoming the Marriott, the hotel was a holiday Inn Select. Marriott purchased the building in December 2010 and renovated it when purchased. Being a former resident of Naperville, I frequent this hotel for various events-- weddings, birthday parts, religious events, etc. With that said, this is the first time I have stayed at this hotel. The lobby looks the same as I recall. There are some slight modifications: the addition of a Starbucks, the check in counter moved, and some decor differences. The lobby is not really inviting: it's a mass open space that is dark and littered with a lot of furniture. The lobby could use some updating again to make it a cozy sleeky environment that you want to grab a drink in. So how are the rooms? Being an ambassador with Marriott we were treated to an upgrade. The room was very big with a seating areas as you walked in. Plus we were provided a welcome gift that consist of a small bottle of alcohol, chocolate pretzels and a note. It was a nice welcome gift. The bed was super comfy with the blankets-- part of the marriott collection. The room had everything one could need for business purpose-- good side desk, ample seating and storage areas. The bathroom was a good size as well- the shower had good water pressure and was hot. The room good use a good update to make it a bit more modern. The room seemed outdated but was clean. We were offered free breakfast-- first of all the breakfast areas needs some updating. Like the lobby and bedroom, no work has been done on this hotel since the initial renovation from Marriott. So again, the space was dark, the chairs were damage and just not an inviting seating. The food was ok, nothing was beyond average. Our table setting had two dirty items- my juice glass had lipstick and the creamer had something floating in it-- yuck. The server addressed it right away. The staff was very attentive in the restaurant-- thank you for your service. I would not pay to eat here, but given the meal was free-- it was good enough. As for parking-- the hotel has a very large convenient parking lot. The hotel is a good location to access the highway or to get to downtown Naperville.

Lisa was absolute delight. She had so much going on and treated every customer with the care they…read moredeserved. Excellent employee and truly made Marriott look fantastic. Thank you Lisa for yiur kindness.

It is a cool place, affordable, free breakfast, 24hr coffee, free parking and overall a cool spotread more

Great location! Super easy to find and convenient location to a lot of things in that area…read more The staff were incredibly helpful and nice. I'm not sure why other reviews didn't emphasize this. I'd go back just for the people. Breakfast amenity was nice. They did pork and chicken sausage. Nice option for someone who may have a preference. The watermelon and tajin was also amazing!! Sometimes a bowl of fruit is so refreshing when you are traveling. My room was clean but the carpet has seen better days. The bed was comfortable too. Not crazy comfortable but it was fine. I like having a fridge in the room. My shower was kind of meh. Stupid things like taking a long time to warm up and my curtain wouldn't stay closed. My towels were nice. It was pretty quiet but someone snuck a dog on our floor and it was quite loud. That wasn't the hotels fault but this is why I travel with earbuds. Overall, I'd stay here again. If they updated the carpets, I'd bump up a star for sure!

If I could give zero stars I would. This hotel is very run down, smells, dirty, pool is disgusting…read moreand when addressing concern to Abe (general manager) he takes offense to the situation. He is sarcastic and instead of refunding you your money he makes a "mistake" and charges you again. Place is very dirty!!! This black mildew and green pool shows the real problem! He only wants your money

Whenever I book a hotel with a rate this low, I do so with some trepidation. This property provide…read moreno reason for concern. This hotel's public area and my room were like new. Clean, fresh, attractive and quite pleasant. I had zero complaints. The room had plenty of power outlets for device charging (including bedside USB, another touch of newness). I appreciated the availability (in the lobby) of decaffeinated tea bags, perfect for evening use. I didn't partake of breakfast, because I usually only have coffee, but I had a look before I departed and it looked fine. This hotel is my new go-to location any time I need to stay in the western suburbs of Chicago.

This place was great. Our quiet, comfortable room came equipped with a microwave and fridge. The 2…read morequeen beds were firm with squishable pillows and diwn comforters. The included breakfasts were plentiful. While its tub enclosure needs updating, the bathroom came with the toiletries most guests need: soap, shower gel, shampoo, conditioner, and lotion. When asked, the front desk clerk gave me more shampoo, and even offered me more conditioner, lotion, toothpaste, and a comb.

We enjoyed an amazing time at this lovely property! The staff were professional, friendly and…read morehelpful. I had the pleasure of speaking to Joseph the GM, and could see that they are a reflection of his leadership. I arrived and was greeted with a smile in a genuine welcoming manner by Needi who took time to accommodate our needs. She also was attentive, and took the time to see if we needed a roll in shower for my elderly father. My dad really enjoyed that shower because of the features. I also had a wonderful interaction with Vicky who was kind enough to answer my questions. The property was clean, and well maintained. The accommodations were great! We really enjoyed the room, and the love and care that housekeeping that took care of the room did to get us in quickly. One thing that I noticed was that each of the staff members who I came in contact with were friendly, and greeted us with a smile while making eye contact. The staff was enthusiastic, and I had the pleasure of the 3 ladies that made breakfast a success! It was not your average breakfast that you get from other facilities. The omelettes were PERFECT! The associate was engaging, and quickly and efficiently managed her busy line making sure to accommodate all guests, and to ensure everyone enjoyed their omelette. There was another staff member who managed the hot foods. She was eloquent, and very attentive. If she thought you needed something it was addressed in a personalized manner. Another staff member named Arnetta was phenomenal! She made sure everyone had a memorable experience. I can't wait for my next visit next month. This is a great place for business travel, wedding party accommodations, to host a retreat, family reunions, or for a couples getaway. It is also great when you have family members who are in the area, and you need that perfect place to be close. I was traveling with my elderly father and we were so impressed with the kindness of all of the staff, and other guests. The cocktails/ light drinks and snacks were great. The bartender Richard was personable and did a great job of keeping things fun. The drinks were perfectly mixed, and the beer served at the perfect temperature.

Really disappointing stay. My room had a leak in the ceiling and when we informed the front desk…read moretheir response was basically implying that they didn't care and that they would switch us to a room that didn't meet our needs - nothing we could do, really disregarded by maintenance staff and front desk. Staff was less than friendly and felt as if we were inconveniencing them with any request. Many other hotels in the area- would encourage you to try one of them.

Sybaris was amazing!! It was incredibly relaxing between the massage chairs, the steam room, the…read morehot tub, and the pool. It truly was an incredible night away. My husband and I are still talking about it.

Everything was fine except for the hot water. I feel…read moreembarrassed. With my girlfriend That's why I'm giving it 3 stars

Comfortability to the MAX! Easy check in online, great location and clean facility. TownePlace…read moreSuites located in Lombard, IL was a relaxing stay. Complimentary breakfast 6am-9am with simple selections. Friendly staff with great service! The room itself was top notched clean. Carpet looked nice, shower base had no stains, and no room odor! A clean all white room and the quality and cleanliness to MATCH! Full kitchen with dishwasher. They even had dishes and silverware's for the rooms. Just a comfy room all around. Plenty of foods and drinks in the area. Had a great time will be back! Check em out!

My fiancé and I traveled and ended up booking a room here for the night. Everything looked ok when…read morewe got in the room, we've stayed at Towneplace suites before and weren't strangers to this hotel franchise. As I was laying in bed I noticed something from my peripheral crawling in my pillow and saw the bed bug!!!!!!!!!!! I jumped out of the bed and my fiancé killed it. After we killed the evidence we inspected the pillow cases and noticed dried up blood. We went downstairs and showed the front desk and asked for a room switch. I think this hotel is filthy to have a large amount of complaints when it comes to bed bugs! I wanted to type up an honest review and I discovered pictures from other people who fell victim to their bed bug infestation. I don't think this hotel should be bookable for anyone until they get a proper extermination of the entire property and a better cleaning crew! Everyone that pays to stay here should have been reimbursed and the hotel should be honest because we can carry these bed bugs into our homes and start an infestation there because of this hotel. Unacceptable, lying to customers knowing there was an outbreak of bedbugs! The last review with pictures was from 3 years ago and it's still a problem they are covering up.