Great time here. Was in town for a wedding. Check-in was smooth and the staff members were all very…read morefriendly even letting us check-in early. We had a standard king room which was very clean. Furniture was comfortable and clean too. Only downside was the bathroom. Very clean but also very small. Pretty tough to get ready in especially with two people. This is definitely a problem if you are getting ready for a nice event. There is basically no counter space and the room itself is tight. That being said, great experience here and would happily return.

Staff is very kind. Beds are very uncomfortable and the room was ice cold upon entering. They only…read moregave one blanket that was almost as thin as the sheets! Even turning the A/C off, my wife and I froze! Overall decent place. Pool is big and nice, little fitness center is nice too. Our toilet also made an obnoxious squealing sound anytime we flushed. It's good if you get a deal on the stay, otherwise I'd look somewhere else. Wifi service on 4th floor was really bad.

I recently spent a week at the Hampton Inn & Suites Downers Grove Chicago, from Sunday through…read moreFriday, to attend a workshop in the Chicago area. Unfortunately, my arrival at the hotel was a bit rocky due to a delay of more than four hours in my flight, and I did not arrive at the hotel until approximately 1:30 am. Fortunately, I was able to quickly complete the checkin process, and my room was available upon arrival, which was a huge win after what had been a very long travel day! The remainder of my stay was fantastic. The hotel was extremely quiet during the entire week of my stay, and that helped get a lot of rest after the long days I experienced at the workshop. My room had a fantastic layout, with a separate sitting area that contained furniture, a small refrigerator, and an office desk, perfect for doing some work in the evenings and early mornings! The bedroom had window door style that allowed you to have your own private space, and there was also direct access to the bathroom from the bedroom. Complimentary breakfasts were served at the hotel each morning, which was a big plus for me during a very busy week! There were many different items to choose from, including scrambled eggs, bacon, muffins, bread which you could toast, bagels, and a waffle machine. I enjoyed having many choices, and it was nice to be able to quickly pick something to take with me as I headed out for the day. The breakfast area was large, and there was always plenty of space to sit and eat. One of the most enjoyable things about the week was on Wednesday when the hotel held a complimentary happy hour for its guests. They provided a wide range of foods to enjoy, including salads, soups, and desserts such as brownies! This was wonderful for the hotel to host and it gave me a wonderful opportunity to grab a quick bite to eat for dinner on Wednesday! One of the other highlights of the stay that I thought was particularly beneficial was the shuttle service. The hotel offered transportation to and from the workshop location each day, which made getting around very easy and worry free! I thoroughly enjoyed my stay at the Hampton Inn & Suites Downers Grove Chicago. The quiet rooms, the comfortable design of the room, the excellent quality of the breakfast, and all of the thoughtful extras, such as the happy hour and the shuttle service, made the entire experience truly amazing! I will be returning to the same hotel anytime I have business in the Chicago or Lombard areas again!

As many people know, I rarely drop a one star review. But there were so many things regarding the…read morecleanliness of this establishment, I couldn't ignore it. First of all, there was hair in the bathroom. On the shower ceiling, on the backsplash in the sink area, & even grosser was the pubic hair at the rim of tub! The baseboards were dusty and the sides of shelving underneath the tub had dust as well. The tub itself had peeling paint and spots of mold on the shower walls. A ceiling tile looked like there was some water damage on it and it wasn't replaced. The bathroom sink was slow to drain. In the living room, there was a red stain on the carpet in front of the sofa. The lamp shade had some sort of water damage on it (not sure how that happened). WiFi is slow and the remote control works best if you're right in front of the TV. Per the sign in the room, housekeeping comes every other day. We checked in on a Thursday and they didn't come until Saturday I used the gym several times and one of the ellipticals wasn't working (no sign). The weight chairs had cracks in the leather. One of the weight pins was missing, so a large screw was in its place. There's no place to hang the one mat that you can use for stretching, so it's just tossed somewhere on the floor. The machines are dusty and the disinfectant wipes in the weight machine area was dry so I had to go to the cardio room to get some wipes. The only highlight is that the lobby smelled nice and there was spa water, coffee and tea near the receptionist desk. Breakfast was the typical type of breakfast you would see, nothing to talk about. I wouldn't stay here again. Lots of police activity at this hotel as well, they visited twice during my three night trip!

This place is in desperate need of some TLC . Definitely one of the worst Hilton hotels I've seen…read more 1) WiFi was so bad couldn't stay connected to laptop 2) Drain flies in bathroom 3) No alarm clock 4) Leak under sink wiped up, not repaired 5) No hair conditioner in the shower 6) Really noisy! 7) Multiple car alarms going off at night 8) No room cleaning/service for a 3 night stay 9) No smart TV. The TV is old and has limited direct tv channels. 10) No free coffee or cookies in lobby and no complimentary water for HH customers. The only positives about this place is the convenient location and how great the AC works.

It wasn't bad - unfortunately handicap doors didn't work but their revolving door was working; not…read moresure if you're able to stop it for elderly or wheelchairs user. (Please note) This location is about 30mins away from downtown using no tolls - if you leave early enough you can make it in 23mins. Lol! What i did like about his location - FREE parking and other stores very close without using toll options. Initially when i got in the room the air didn't work but i walked back to the front and i was informed someone will be up in 5mins; literally 5 mins i had a knock at the door and it was fixed it 2mins. Hint: pull off AC monitor on the wall which is on my magnet then wait 5 seconds, then it will automatically come back on. Lol! Would i come back? Sure if the price was low enough. Lol! Happy traveling!!!

Outstanding experience!!! Phenomenal service and excellent place to stay…read more Great location, Tons of restaurants within 8 minutes of walking distance. Huge rooms, comfortable beds and meticulously maintained. Great bar, entertainment area in the lobby .. super spacious and great. Full service Starbucks and artisan table for full breakfast service. The breakfast was premium class in the restaurant- on demand omelette station, smoked salmon, hash brown, high class bread, muffin, bagels, excellent quality of fruits and all the dishes. 5-Star Premium service and excellent place.

This hotel has been the "centerpiece" of Naperville for a long time on Diehl Road near the highway…read more Before becoming the Marriott, the hotel was a holiday Inn Select. Marriott purchased the building in December 2010 and renovated it when purchased. Being a former resident of Naperville, I frequent this hotel for various events-- weddings, birthday parts, religious events, etc. With that said, this is the first time I have stayed at this hotel. The lobby looks the same as I recall. There are some slight modifications: the addition of a Starbucks, the check in counter moved, and some decor differences. The lobby is not really inviting: it's a mass open space that is dark and littered with a lot of furniture. The lobby could use some updating again to make it a cozy sleeky environment that you want to grab a drink in. So how are the rooms? Being an ambassador with Marriott we were treated to an upgrade. The room was very big with a seating areas as you walked in. Plus we were provided a welcome gift that consist of a small bottle of alcohol, chocolate pretzels and a note. It was a nice welcome gift. The bed was super comfy with the blankets-- part of the marriott collection. The room had everything one could need for business purpose-- good side desk, ample seating and storage areas. The bathroom was a good size as well- the shower had good water pressure and was hot. The room good use a good update to make it a bit more modern. The room seemed outdated but was clean. We were offered free breakfast-- first of all the breakfast areas needs some updating. Like the lobby and bedroom, no work has been done on this hotel since the initial renovation from Marriott. So again, the space was dark, the chairs were damage and just not an inviting seating. The food was ok, nothing was beyond average. Our table setting had two dirty items- my juice glass had lipstick and the creamer had something floating in it-- yuck. The server addressed it right away. The staff was very attentive in the restaurant-- thank you for your service. I would not pay to eat here, but given the meal was free-- it was good enough. As for parking-- the hotel has a very large convenient parking lot. The hotel is a good location to access the highway or to get to downtown Naperville.

Fairfield by Marriott Inn & Suites, in Lombard, Illinois I s located conveniently I located near…read morethe highway, and is surrounded by many other businesses; supermarkets, gas stations, fast food, and shopping. This hotel is also just 20 minutes outside of Chicago. They offer free breakfast with your stay, you get a cute welcome gift when you check in; including chocolate chip cookies. The breakfast changes slightly day to day, but it includes meal options for just about every palette. The rooms are pretty spacious and they are kept in a clean condition. Here are the negative points about this hotel. First, none of the rooms have a microwave. Everyone, is expected to share the microwave that is in the cafeteria area. Not only is it an inconvenience iff you have to warm up food, but not everyone will clean up after themselves. Far too often the microwave was filthy. Second, the customer service was not always friendly or professional. One hotel worker in particular was often extremely rude with customers over the phone and in person. Comments like; " I don't care if you're checking out early", or "I'm sorry but we will not be cleaning your room" should not be a part of anyone shop is supposed to be in the customer service/ hospitality industry. Lastly, the rolling blackouts. On several occasions during our stay the hotel lost power temporarily. This may have been attributed to the heavy thunderstorms we experienced in Illinois, but too often the lights would go out and then come back on a few minutes later. Overall, we enjoyed our stay here, but it could have been better. The beds are comfortable enough for a good nights sleep and the hotel is affordable compared to other hotels in the area. We give it a 3 out 5 stars .

Lisa was absolute delight. She had so much going on and treated every customer with the care they…read moredeserved. Excellent employee and truly made Marriott look fantastic. Thank you Lisa for yiur kindness.

If I could give zero stars I would. This hotel is very run down, smells, dirty, pool is disgusting…read moreand when addressing concern to Abe (general manager) he takes offense to the situation. He is sarcastic and instead of refunding you your money he makes a "mistake" and charges you again. Place is very dirty!!! This black mildew and green pool shows the real problem! He only wants your money

This hotel has a bar, kitchen, and snacks at the front desk. I think th happy hour I worth it. It's…read morelike $8 drinks from 3-6pm. They also have a pool but it was temporarily closed so that sucked. Our room didn't have a microwave so that was really odd. It was clean and it was still a great place to relax away from home.

This place was great. Our quiet, comfortable room came equipped with a microwave and fridge. The 2…read morequeen beds were firm with squishable pillows and diwn comforters. The included breakfasts were plentiful. While its tub enclosure needs updating, the bathroom came with the toiletries most guests need: soap, shower gel, shampoo, conditioner, and lotion. When asked, the front desk clerk gave me more shampoo, and even offered me more conditioner, lotion, toothpaste, and a comb.

What I liked about this hotel was the friendly and excellent service from the front desk staff. The…read morelocation is also close to the highway and a nearby drive to shopping. The rooms were dated and had a very strong chemical smell when we first entered the room. The walls were also very thin and we could hear people fighting in the other room beside us. The hot items at breakfast were dry.

Stayed here for 3 days when visiting the Chicago area for a college visit. I was nervous about some…read moreof the reviews I saw but decided it was worth a try. I'm glad I did! Hotel was clean and staff was friendly. It was nice to have a two room suite (all their rooms are this way) so the kids could be in their own space without needing their own room. Our bed was very comfortable and the shower was devine. If you're planning for anyone to sleep on the sofa bed then just know it's not very comfortable due to the thin mattress, however sofa beds are notoriously uncomfortable anyway. The free breakfast was a big hit with us too since they had a made to order omelet station in addition to continental options and other hot breakfast choices. Another tip, be sure to take advantage of the evening reception to enjoy 2 free adult beverages (more than just beer or wine) and snacks (cheese, crackers, veggies and chips with salsa). All and all we were pleased and want to stay at an Embassy Suites again in the future.

Stayed here over the weekend - Saturday and Sunday. We chose this over other hotels nearby due to…read morethe indoor pool and jacuzzi. There's 4 of us, one king bed and a sofa bed. We got to the hotel at approx 8pm from a long drive and were eager for the jacuzzi. As soon as we checked in, all the common areas are packed and I mean packed with people! There seems to be a family reunion going on. We checked out the pool...it was PACKED with kids jumping in and out of the pool! even the jacuzzi was filled with kids and a handful of adults. So we skipped! We just decided to chill in our room. We asked for extra pillows for the sofa bed. They were out! Not a single extra pillow!!! Not only was that frustrating, there were kids running around the hallway yelling at 2-4am (kids running both days Saturday and Sunday at these times) and the room next to us must've had so many people in the room slamming doors and arguing at 2-4am as well!!! We couldn't understand where are the adults of these children just running in the hallway between 2-4 am! I swear never again to come here! The guests just blew our minds. Etiquette do not exist. Front desk/concierge were no help either.

Sybaris was amazing!! It was incredibly relaxing between the massage chairs, the steam room, the…read morehot tub, and the pool. It truly was an incredible night away. My husband and I are still talking about it.

7/15-7/17 2026 2 day Anniversary Indianapolis In trip had room with pool jacuzzi which didn't…read morework steam room and pool day 1 had great time day 2 became ill couldn't breath oxygen level kept dropping and became extremely sleepy high heart rate didn't get to enjoy my anniversary trip.... And paid so much Came home sick coughing short breathe not enough ventilation in the room

Comfortability to the MAX! Easy check in online, great location and clean facility. TownePlace…read moreSuites located in Lombard, IL was a relaxing stay. Complimentary breakfast 6am-9am with simple selections. Friendly staff with great service! The room itself was top notched clean. Carpet looked nice, shower base had no stains, and no room odor! A clean all white room and the quality and cleanliness to MATCH! Full kitchen with dishwasher. They even had dishes and silverware's for the rooms. Just a comfy room all around. Plenty of foods and drinks in the area. Had a great time will be back! Check em out!

My fiancé and I traveled and ended up booking a room here for the night. Everything looked ok when…read morewe got in the room, we've stayed at Towneplace suites before and weren't strangers to this hotel franchise. As I was laying in bed I noticed something from my peripheral crawling in my pillow and saw the bed bug!!!!!!!!!!! I jumped out of the bed and my fiancé killed it. After we killed the evidence we inspected the pillow cases and noticed dried up blood. We went downstairs and showed the front desk and asked for a room switch. I think this hotel is filthy to have a large amount of complaints when it comes to bed bugs! I wanted to type up an honest review and I discovered pictures from other people who fell victim to their bed bug infestation. I don't think this hotel should be bookable for anyone until they get a proper extermination of the entire property and a better cleaning crew! Everyone that pays to stay here should have been reimbursed and the hotel should be honest because we can carry these bed bugs into our homes and start an infestation there because of this hotel. Unacceptable, lying to customers knowing there was an outbreak of bedbugs! The last review with pictures was from 3 years ago and it's still a problem they are covering up.