I worked here for a few months semi- recently. As someone who worked there, I can confidently say…read morethat they do not take as good care of the dogs as they say. The owner is rude to her employees, and they use methods such as shaking change in metal jars directly in the dog's ears until they are scared of the workers as a way to make them stop barking. They will also yell very, very harshly at them almost constantly. The reason why I don't work there is because I refused to take part in that. They will also put up to 25 dogs of all sizes and temperaments in one van for the daily beach walk, which exceeds the legal limit and results in the dogs getting in fights with each other. Again, as someone who worked there, please do not leave your beloved animal there. Your dog will be sad all day and will not get enough attention nor be treated appropriately. At first glance, it seems like a great environment, hence why I worked there. But your dog will only be let out once, and in the group photos they send, it's likely your dog won't even be in the picture. They use very outdated training methods, and it was incredibly hard for me to work there. Leaving your dog there is the equivalent of leaving your dog at an animal shelter.

It's not often that I leave reviews for businesses that I've interacted with unless they are truly…read moreoutstanding but in this case I thought it important that pet owners considering using Noelle's service, in particular the daycare, have a well-rounded picture. I have two dogs and recently moved to the City. I enrolled one of my dogs in her daycare because the other one was highly anxious and could come with me to work. Both of my dogs have been attending daycare for years without issue. The younger one, which I enrolled, passed the intake exam and full daycare day without issue. He can be difficult at times because he doesn't know his size and can be bossy. I signed him up for the beach walks because when I saw the facility it looked to be just a large warehouse and I knew my dog would want outside time. The dogs are mostly let off leash during these walks but I noticed that mine was only let off the first time and not again. I had warned them that his recall was not great so I figured maybe they were working on that (given your pet is supposed to receive recall and other basic training while enrolled at daycare). When I met Noelle finally (on a day when her dad was off and she was supervising pick up) she told me that she would only let him off when the tide was out because it gave him more room to run. Fair enough. However I never saw him off leash. We worked on the training videos she sent, each day, diligently. I wasn't receiving other feedback until I was told that my dog had a bad reaction to another dog but that the other dog had been asked to leave the daycare. I was pretty surprised that the other dog was asked to leave just like that but was told there had been some "other issues". The next day, my dog was the one to be kicked out for going after another dog. I was told that Noelle or Vincent would be in touch to explain further but just like that I no longer had a spot. I had been exchanging emails with Noelle up to this point because I noticed my dog exhibiting aggressive behaviour at home towards my other dog, something he had never done. She recommended I hire their behaviourist, Sandy. I spent a little over $1100 to hire her. When Noelle reached out following up on an invoice, I told her that I was disappointed to have not heard from her after we were asked to leave the daycare. That I felt that for the amount I was paying ($55/day and that was only because there was a promo rate) I expected to receive a bit more feedback, further, my dog never seemed to be allowed off leash. Well she responded quite rudely saying that my dog had repeated events of bad behaviour and that he would never change. This was news to me given I had not received any kind of feedback like this before. Also for herto tell me my dog would never change was surprising - why then had I hired her colleague, the behaviourist for $1100? All in all, after having enrolled my dogs in daycare across three provinces, I have never had such a bad experience as I had with this one. It is very overpriced for what you get. If you are bringing a dog under 1-year then it might be great, and you might receive more bang for your buck but apparently my three-year old was way past help. Luckily we've since found another daycare, where my dog comes home happy each day, the aggression has totally stopped and I receive honest and fulsome feedback. As someone that puts themselves out there as an experienced trainer, it's extremely disappointing for her to refer to any dog as "beyond help" and refer to their behaviour as "never going to change".

New owners ... this place feels more like a money making machine now ...for me it was felt not only…read morein the large price increase but by the owners demeanor .....dogs will notice intention too. Hopefully all goes well for them and they learn to bring some warmth into their business as this is different than owning a stock market portfolio imo.

This is terrible place to take your dog. Facility is basically an empty warehouse where your dog…read moreis left to wander around all day with other stranded dogs. Nothing in the space to engage your dog, You can watch staff on webcams also do literally nothing to engage the dogs. Facility is also highly overpriced compared to competition. Highly recommend not taking your dog to this facility. Multiple better options available.

Our Vet recommended that we get our border collie groomed and I was reluctant because I have heard…read morehorror stories of groomers not doing good jobs with Border Collies. James was recommended by a person on west coast border collies and I booked an appointment. I am so happy that I did! Our boy looks amazing and James did a wonderful job! Will definitely be coming back! He got all of our dogs undercoat off and all the mats out without shaving him! Can't say enough about how happy we are.

Stanley Bark is a dog store on Alberni that provides daycare and grooming services…read more The service is good and the store is small yet stylish. All the dogs seem to be content. The prices are reasonable considering their location, but still a bit too rich for my blood. If I could let my dog stay at daycare all the time, I would. But for now, it will be once in a while. Full Day ($30.00) Package of 10 full days ($26.00 per day) Package of 20 full days ($23.00 per day) Bath & Blow Dry - Grooming varies with request

They have everything from high-quality food options to the cutest accessories and toys that my dog…read moreabsolutely adores.

Jake the owner and a trainer has worked with McQueen since he was 3 months old. Jakes no fuss easy…read moreto execute training has been invaluable. I have also used their in-house Grooming for nails and ears and amazing value and so convenient. The whole staff seem so educated and well-trained about proper dog care. It's an amazing resource especially for somebody like me who has never had a dog they've made my life so much easier. The shop is great Jake really seems to focus on Canadian made products which is nice o in a sea of corporate chain pet stores

Love their dog food program! Buy 10 bags get 1 free!!…read more Owner is super sweet too!

My parents and I take are dogs there all the time. They are amazing with all them. The dogs are…read morealways happy to be there. They all very knowledgeable on there stuff.

To be honest I have never owned a breed that need to be groomed. I took any aussie doodle in and…read moreshe looked like a mop because it's so hard to find groomers. We were quite worried about the how our dog would be treated or how she would behave. Once I meet the owner and watched him with my dog my daughter and I were much more relaxed. Well we picked out lil beast and we're overwhelmed on how good she looked. I don't know what he's using for shampoo but my dogs coat is so soft we might change her name to butter. Thanks to Ferrell I dog looks great

On Wednesday, February 21st, my 5 months puppy had an eye injury and he had to go through eye…read moresurgery. The goal in dropping my puppy off at the daycare was training + help my dog with separation anxiety. My dog has only been to the daycare , 3 Wednesdays, February 07th, 14th and 21st. On Wednesday, February 21st, As per Ez dog's owner, Farrell Augustin, the dogs were drinking water when a fight started between the dogs and one of the dogs pushed my dog with his paw in my puppy's right eye. The dog's claw went inside the right eye of my dog. Since then, My puppy went through eye surgery, he has been taking medication daily + visiting vet every time. The day that the accident happened, Ez dog owner had 10 dogs in his daycare: 2 small size dogs including my puppy, and the rest were medium and big size. The owner didn't even know which dog had attacked my puppy because he said that he turned his back to take his cellphone to capture a picture of the dog's drinking water when everything had happened. I asked the owner if another staff member was with him when the accident had happened and the owner said that the person who works with him at that moment could not handle the situation and he/she has left the daycare to get some fresh air. I never saw this Ez dog's staff at the daycare except the owner. I am addressing the following questions to Ez dog's owner: - How could he accept 10 dogs at his daycare with only one person looking after all the dogs? - How could he train my puppy watching 10 dogs playing at the same time? - How could he do the grooming at the same time of the daycare? - Why don't he separate small breeds from medium and big breeds to guarantee the safety of the dogs?My dog is a 5-month-old Shih Tzu mixed poodle. - How could he have only 1 or 2 staff looking after all the 10 dogs? - Why don't you have a camera monitoring your place? - Where was this second person looking after the dogs that I have never seen? - Why don't he separate dogs by size while offering water? - Do you have insurance if an accident happens? If yes, what your insurance says about the accident with my dog? - When accepting a dog at the daycare, at least observe the dog's behaviour 3 times before giving the dog full access to the daycare. Only 1 day to evaluate a dog for being ready for the daycare is not enough. Imagine if this would happen on the first evaluation day of the daycare? Farrell, you need to create ideas / strategies to build a safe place for the dogs.I can be responsible for my dog, however, you are responsible for building a safe place for the dogs as everyone wants to drop off and pick up their dogs healthy and happy.

HORROR SHOW! I took my dog in for grooming and was quoted $80-$100, AFTER the groomer had inspected…read moreher. When I returned to pick her up, the price was $200!!! When I asked why I hadn't received a phone call when the groomer knew it was going to cost that much more than the original price, he smugly told me he "thought it would be alright." He then copped an attitude that I was displeased with the situation and told me to never come back, and how I would never find as good a groomer in this town. If you like full-of-s++t arrogance accompanied by average grooming skills from a scratch-your-eyes-out b***ch, this is the place for you. Otherwise, there are much better places all over town.

Love this place and so does our dog. The staff are professional, skilled and friendly all the way…read more Prices are fair too. We have found our groomer (November) although I have a feeling the other staff would do an excellent job too. No more poufs or awkward 'fros for Ozzie ;)

We use DogPlay for for boarding when we go away for a weekend. Our King Charles Cavalier loves to…read morevisit and the staff are warm and welcoming. Bamboo always comes home well taken care of and exhausted from playing all day!

I have had good grooms here. The groomer is great. The booking system/organization is my issue. I…read morebooked a groom like a month ago for today. Really needed to get our dog groomed before we go away so he doesn't get too hot. I get my sister to bring him in as I had to work. Apparently they cancelled my groom and sent me an email to let me know- never received, not even in my junk. Now I'm struggling to find a last minute groom. Waste of time and I'm frustrated.