They have wonderful doctors here at Arizona allergy associates. But the staff and the billing department is the absolute worst. Every time I come in here whether my Bill is two dollars or it's $11 I get hounded even though the money is already been sent. I want to check in for shots but this place is more concerned about making sure that they get their 11$ and they are absolutely rude about it. I'm going to be changing doctors and it's unfortunate because I like the doctors here but the staff ruins this office especially the billing department read more

I like this place. When you have a ton of food allergies, or your kids have them, it's hard to manage. Especially when children are young. But in the past month, they've always been quick to get us scheduled, and in the past two out of three visits, we were seen early. Today was very very busy, so we were a little late being seen, but it was within thirty minutes of the appointment. The receptionists are always kind, and the doctors/PAs are great about going over everything with you. My only complaint is regarding prescriptions getting sent to the pharmacy. Both times, my pharmacy didn't receive the requests until after I called, but they do eventually arrive. Usually within the same day I call. Overall, I do recommend this place. They have always taken good care of my daughter. read more

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Building is older, the facility in general is older and has somewhat of a dingy appearance. Don't let that fool you though- the care we get from Dr. Wong and team is top notch and has helped my family deal with the constant barrage of allergies Arizona throws at us every year. We always get in right at our appointment time and the paperwork is processed quickly ensuring our meds are delivered quick. Appreciate the team and care. Also, aquarium in the lobby is nice. Unless you're allergic to fish. If you are though it's ok because you're in the right place to treat it! read more

Arizona Allergy Associates - Exam room - Allergists Near Me - Chandler, Arizona

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I was referred to this clinic for updated allergy testing and had my first appointment today. The night before my appointment I spend 90 mins filling out my intake paperwork and medical history, only to find out upon arrival that they hadn't received it, so I had to fill everything out again by hand, and barely had a chance to finish before the end of the appointment (apparently they don't receive paperwork if you complete it within 24-48 hour before an appointment, so would be nice if someone also gave patients a heads up on that...). After taking a very limited verbal history, they had me do 2 automated breathing tests, neither of which picked up on the fact that I was experiencing chest tightness / shortness of breath, nor did anyone bother to listen to my lungs (how my PCP confirmed poor lung expansion before prescribing 2 types of inhalers and referring me for allergy testing), or even ask me how my breathing was that morning. After the breathing test they did a very rushed / truncated skin-prick test, for food sensitivities only and with very shallow "toothpick-level" skin penetration, which (surprise-surprise) revealed no sensitivities when the assistant came back in to check the results ~12 mins later. The AZ AA doctor then popped in for what I assume was supposed to be ~5-mins to tell me I had 0 food allergies and was basically good to go - just keep taking daily H1 OTC allergy meds (which I'd already explained weren't working), and daily H2 OTC allergy meds (Pepcid - which I'd already explained helped but was basically destroying my stomach, since I also have IBS-C), and since I don't have any real food allergies (because apparently post-meal angioedema and chest tightness aren't signs/symptom of food allergies? Lol, ok), just continue avoiding anything that triggers my symptoms...never-mind that as I just explained I'm basically down to a diet of unseasoned meats and high-water content lettuce at this point. For comparison, I've had severe environmental and food allergies for most of my life (including a lifelong peanut allergy for which I carry an epipen), and underwent intensive allergy testing as a child and again about 10 years ago (with testing done at Stanford). That test took about 2 hours, and the doctor prepared 2 trays/assays of about 40 lancets dipped in various food AND environmental allergens, which was then stamped into my back with enough force to actually penetrate the skin. When he came back to check the results 20-30 mins later, it showed moderate to severe reactivity to most of the foods that had been identified as allergens when I was a child, as well as several environmental allergens unique to the area. I did manage to leave with a follow-up appointment for environmental allergy testing (which I'm probably going to go ahead and cancel - not worth the drive), and an order for allergy-related blood testing at lab-corp (which I will go ahead and do so I can bring the results to my next doctor). Likewise, not clear whether they actually have in-office blood-testing capabilities, or if (as I suspect) it was just easier/cheaper for them to send me on my way with a commercial lab order for bloodwork, with the added bonus that I'll now have to pay for it out of pocket, while they get to avoid the administrative headache of trying to get insurance to reimburse them for the cost of doing the tests in-house. TLDR: Very mid/rushed; doctor gave me a lot of inaccurate information in what felt like an effort to get me out of the office quickly. As another comment suggested, very much seems like a medical practice that tries to keep costs down by actively doing as little as possible if they're not 100% certain it will be reimbursed by insurance. Two stars because they were generally nice, the doctor did hand me a tissue / ultimately coughed up the blood test order x offer for a follow-up visit to actual do environmental allergy testing after I started crying. So you'll probably be "fine" if your issues are simple, you end up with the "right" doctor, know how to advocate for yourself, don't let them blow you off etc. read more

This is a classic allergy shot clinic. I have been a patient twice and brought my son here when he was younger. I was a patient for approximately 3 years the 1st time when I decided to take a break because my allergy induced Asthma was essentially gone. I took a 2 year break and then I noticed the symptoms returned. I re-tested (Back Skin Test) and there were some of the previous and some new items I was allergic to mostly tree and grasses. I'm an in year two of the Second round of shots. My son was a patient for 2 years when we noticed his symptoms were gone. His symptoms were mostly just hayfever not Asthma. He has been symptom free for over 6 years now. All of the people I interact with have been nothing short of amazing. No complaints. Dr. Laine Keahey and P.A. Rachel Schueller and their staff of nurses and shot clinic staff are ALL awesome. read more

Arizona Allergy Associates - For years they only had one tiny waiting room. The second waiting room is behind the reception desk. 18 extra chairs - Allergists Near Me - Chandler, Arizona

Dr. Rishi is so understanding & took the time to explain things very well. She wrote down a detailed plan for my care. Loved her!

Do NOT go here for allergy shots. Today, I took off work early and drove my 8 yr old 30 minutes across town and arrived 1 minute before their advertised 4:30 last call. Even their wall clock said I was on time. The shot attendant looked like she took pleasure in turning me away because she closed a few minute early. Absolutely zero empathy with their staff. Giving them 2 stars because Dr. Wong is an absolute treasure of a doctor. They need to send their staff to empathy training or just fire the lot. read more

Please read before going to this Rude and way Unprofessional clinic. Dr. Rishi, is truly wonderful at what she does but, the Front office staff are Young Rude fresh out office high-school, college with know prior people or communication skills what so ever. Not to mention the Front office manager TJ' is the absolute worse at being the office manager. I thought you Lead by example at this office she just as Rude and Unprofessional if not worse then her young unprofessional and seem to act just like her. TJ I personally hope you get Fired or someone who really cares about the patient needs is put in your position because you truly are horrible at your job taking up needed space. read more

My son has a life threatening peanut allergy -- they refuse to refill his epipen until after his next appointment, which isn't for another 3 weeks. He always comes in atleast monthly for allergy shots. Don't hold my sons health and wellbeing hostage because of your ridiculous policy! read more

Run, don't walk from this place. This is by far the most incompetent office I have EVER dealt with. They quoted me the wrong price for allergy serum. Then they didn't bill my insurance and refused to continue giving me shots midway through without paying an additional $1100. They also refused to return my messages, had an aggressive nurse who left bruising when I got shots, and have an overcrowded office. Given that allergy shots are a 3-5 year commitment, do not ever go to this office for shots read more

I used to have extremely bad allergies, but after getting shots for a couple months, they have largely been mitigated and become less noticeable. Once you get an initial appointment to get tested, it's very easy to get shots and improve. Everyone's very nice, especially the helpful front office staff. I'm more than satisfied with the results and treatment by staff. read more

The worst Customer Service I have seen in a very long time. patients do not come first. All Marlene could bark was "protocol"..... when I try to explain what would be most convenient for the patient she just kept cutting me off and barking the word protocol... Wow. Would not recommend this place at all !!! Extremely unprofessional and rude. read more

In office experience is overall good. Staff is consistently friendly, well spoken, and professional from check in, to vitals, to allergy injections. How they see new patients seem standard. They did a in-house lab work (allergy skin test) for me. Spoke with MD for treatment options and we got me started on allergy injections as soon as possible depending on my insurance. Out of pocket cost was steep (to be expected and I consented to the costs), but quality life is important and worth it. Insurance and costs can be confusing, but they have been patient and helped educate me whenever I had questions. Only complaint is long hold times on the phone, but I rather have that than a phone operator company. Haven't needed to see MD/Advanced Clinician since start of treatment and probably won't need to until annual serum review. Can't wait to see the results and have freedom from allergy symptoms! read more

I've been attempting to reach them for three whole days and it's been impossible. I tried the call back but I didn't get a call back. Currently, I've been enduring their terrible on-hold music for over 45 minutes and counting! Are they so overwhelmed with clients that they can't answer their phones? How can you even schedule an appointment ask questions or reach them if you can't get through? Do they expect clients to drive there? It's frustrating to think that making a simple phone call requires almos taking an entire day off from work. This business seems to have no interest in acquiring new clients. I'll remain on the call just to see how much longer it takes to connect. I'm pot committed now. read more

Arizona Allergy Associates - One hour on hold to make an appointment - Allergists Near Me - Chandler, Arizona

I have been going to the Scottsdale office since I was a child over 20 years ago, they have always provided excellent care and have been very friendly. I highly recommend them! read more

Outstanding care, professional and friendly staff! Great for children and adults! I recommend this practice. Great experience at Scottsdale and downtown Phoenix. read more

MA's are rude. their chats are more important than your time. 15 minutes to get your shot then 40 minute wait. waiting room packed, one person giving shots: ugh. read more

Have been going to Az allergy associates for 20 years. They care about my well being. Both Dr Wongs, both Dr Rishi's and PA-C Castiglione are all wonderful. A lot of their staff have been there as long as I have. Highly recommend read more

I am a patient here of Dr. Duane Wong, he is truly amazing at what he does. I also come here to receive allergy injections that always go well and smoothly. The office staff is very nice and they have amazing work ethic. Front office girls are always so sweet and pleasures to talk to. I was given the opportunity to talk with the manager TJ about a bill and she was very helpful on helping me understand why my balance was so high, very fun and intelligent lady. I've never come across any issues here, Dr. Wong sees me every year and its always a pleasure. I highly recommend this allergist read more

They Lie! Not even exaggerating. After talking to the front desk for a while to determine IF I should take my 6-year-old in for allergy testing, I went in. During the appointment, the Allergist told me no less than 3 times that the office lied to me "They were wrong". They said they would do these things and flat-out lied. Then on top of that, my bill was almost double planned. Again another lie. The front desk estimated my costs based on my insurance and plan, so I had a ballpark number. Not $250 off! So not only do they say whatever you want to hear when you get in there, and then it's the exact opposite. read more

The doctors & advanced practice providers have been good but just had a very upsetting experience with the office staff. On the website hours are listed as 9-5, I showed up at 4:31 & was told shot hours were over. I explained website hours listed with a photo provided, also that I'd traveled 25 miles to get there, front office was unaccomedating. Asked to speak with office manager who never came out to talk with me. I've been in healthcare as an RN for 32years, this is extremely poor customer service. I imagine the physicians would be agast. Reading thru some of the other yelp comments seems I'm not the only one to have experienced this. I don't normally write reviews but in healthcare I know any good practice will attempt to fix the tarnished front office service. read more

Arizona Allergy Associates - Hours listed on a websearch. - Allergists Near Me - Chandler, Arizona

Do not go there unless you have a full day to spare waiting to be seen. Showed up early but they called me at my appointment time and then waited 30 minutes just to get some questions asked and to be told it would be another hour just to see the doctor. When the office wasn't even full. read more

I have been in care of Dr. Radha Rishi for ~5 years but these last two years, they have always called ON THE DAY of my annual serum review appointment with her, to cancel and shove me to see a PA instead. I specifically cleared my calendar so I could see Dr. Rishi, and set my appointments months ahead. Only to be called ON THE DAY and cancelled on and not given any option other than seeing her PA. They referred me back to scheduling now, but my concern is... when the appointment day/time comes, what's going to happen? Are they going to call me a couple hours ahead (just like they always do) and then CANCEL on me again unless I see a PA???? I am NOT happy at all. I feel very strongly about seeing Dr. Rishi this year (last year I caved in and saw her PA instead) because I believe I am approaching the end of my treatment, and I also wanted to ask her to see if allergy treatment may be beneficial for my 7 y.o. who has been having pretty bad symptoms this year. Last I spoke to her in 2019 we're thinking we'd wait and see (he was 5 y.o. at that time). But now I feel like it's time and I wanted to broach over the subject again before I set up an initial new-patient appointment for my son and Dr. Radha Rishi. But now.... what, they are just going to steer him over to a team of PA once he has become an established patient??? There is a reason why a patient develops a relationship with a doctor that they are comfortable talking with. But what's the point, if you are just going to get shoved over to see anyone of their team of PAs (no offense to the PAs, I just like to keep my continuation of care and communication with ONE DOCTOR). And I certainly do NOT appreciate being cancelled LAST MINUTE over two consecutive years! read more

I have been coming to this office for over 5 years now. Their shot hours are ridiculous unless you don't work. Yesterday I showed up at 4:02 and they close at 4. The office manager refused to give me my shot. Today, I show up and there is a sign on the door at 2:45 that says"shot hours are closed". I waited on the phone for 30 minutes to find out that they closed because they only had "1 provider" in the office and she had a family emergency so they had to close the ENTIRE office! Wow! All 11 providers couldn't show up?!?! Not sure I would want to start treatment here! I'm almost done, because I feel like this office is going downhill! read more

This place is nice but they do not care about you or the patient what so every. They just want people in the door and deductibles to claim / charge. This is our second year that we've had issues with them and we will never be back! The office does not communicate with one another and if there is an issue with something they requested they expect you to figure it out rather than them. My son is 3 and has a peanut allergy. Our first year appt was great but year 2 when we had to come back to check on his allergy and have blood taken the office didn't communicate between doctors or practitioners that his allergy was still strong enough if we did a peanut challenge he'd have a major reaction and have to go to the hospital. Sorry no we're not doing that so they said great, we'll see you back next year to follow up regarding the same thing. He's 3 now, went and got his blood drawn to which they received the results 3 days prior to our appt but no one said anything about Sonoran quest messing up and not doing a peanut test with the blood. Rather than calling Sonoran quest on Monday to fix the issue they requested they waited for us to come in to our appt on Thursday and said I should call the lab facility to see if the blood is still there and to have them run it. I said no, as the doctors office requesting the labs you would have better results obtaining / requesting that information. I was told they did but can't so now my 3 year old has to give blood again and we have to come back for ANOTHER visit....NO! Also I would have moved my appt if when they called to confirm the Tues and Wed before our appt on Thurs and mentioned there was no peanut test done! WTF This place just wants people in the revolving door of their office to charge you and they don't care at all about the patient. If you are referred here, please save the headache and get a new referral! read more

Dr. Darrell Wong is amazing, but the office staff not as much. I had a scheduled appointment for May, they contacted me to reschedule, which we did for 3 months later. Showed up to my 2nd scheduled appointment only to find out that Dr.Wong is not in. I received an automated reminder prior. Office staff insisted they tried to contact me, so I went back through call and voicemail history, and there was no contact. What bothers me is that they are insisting they did. Instead of just owning it. That's 2 appointments down! read more

Lazy office staff. They will make the patient call in allergy shot refills to the pharmacy even though everyone knows that is not how that works - that is the Doctor's job. They will also make the patient file their own insurance claims. L A Z Y and Incompetent office staff. Worst customer service. DO NOT GO HERE read more

Awful place. Extremely long wait times. And you don't see MDs there. Would not recommend. read more

I got here for my app 30 min early to fill out paperwork and still waited 40 min after my appt time to get called back another 30 min waiting in room this is terrible experience and also the nurse attending I say if you don't love your job go look for something that makes you smile and have a great day read more

They're a medication and testing mill. While I did had good experiences off and on (the staff itself could be very welcoming). I ended up feeling like a number and a wallet (they work in bulk patients). Bad experience: 1) I had my insurance change (temporarily between jobs) and their office door couldn't of swung close harder. I wrote them a letter describing how cold the whole experience felt (no response). 2) Much worse, I had an ALLERGY related incident that sent me to ER. They were apathetic (I mean with the volume of patients they see I can't really blame them). There wasn't much concern as to what caused the incident--and the nurse (good luck seeing a doctor) ended up quitting shortly after. There wasn't any notification or follow up, just a "she doesn't work here anymore" when I checked in. read more

I'm in here with my kids 3x a week. I get it, it gets crowded like every busy practice. The times are hit or miss esp since it summer time. Everyone here has been very accommodating except for one front desk person I had to deal with, who had no idea how to do anything. Maybe it was her first week or a foggy day for her. It happens. But with someone with kids, she could be a little compassionate. Sometimes we're in here 45 minutes in and out and other times a little an hour wait. We don't usually mind as you should have been prepared to wait at least 45 minutes before you started their program. All the nurses we've dealt with have been and friendly so far. read more

Don't use these doctor's, they care more about your money than your health. Not only do they cancel your appointment and push you off to a physicans assistence who can't answer my questions. They couldn't transfer my prescriptions unless I paid for another visit, even though I had refills left. They are very unprofessional and very rude. Find another Doctor who cares. DR. RISHI is the worst doctor that I ever had. read more

Dr.Reed is GREAT! Very informative, spent lots of time educating me on different allergies and all of our options! He called us back to the room early which was great and rare to be walked back by the Dr! Definitely recommend Dr.Reed read more

Terrible, rude, and racist staff. Unbelievably, the director manager told me that they do not have a grievance protocol to follow when I asked. She offered to help... but if they do not have a grievance protocol and she is the manager ... how to trust? I am talking about the services with the doctor & filing a complaint to this setting with the AZ Board as a grievance protocol should be in place :( Unkind people .. they do NOT treat you as human being. Doctors might be good but terrible staff. read more

After several attempts to escalate to the appropriate managers and giving them the time to correct the issues that we are experiencing, it's time to warn the public: Don't go here. Why: Extremely Rude staff at the front desk We take our child here for allergy shots but they're only open to 5pm, closed every other Friday, and typically cancel or close early (despite our consistent attempts to call ahead and triple verify they will in fact be open, and shots are ready etc. I guess for a child to actually utilize their services you have to be home schooled... Perhaps we could be better parents and take a vacation day once a week and pull our kid out of school once a week to accomplish the prescribed treatments in accordance with their unreasonable hours and scheduling. Today (after they unexpectedly closed early yesterday despite our previous scheduling efforts) they don't open until 1:45PM... I'm sick of this being a family discussion once a week (Hunny, don't get upset when they cancel tomorrow, or worse when you show up and they are rude....try to be patient for the 40th time....I'll call and talk to the person who begged us not to file a complaint with the medical licensing board again and share our experience with her...) Enough is enough. Unsure how they stay in business. Must be a shortage of these types of places. Anyone with this skill set and an ounce of customer service could easily take over their customers. (Someone please do). read more

8/13 appointment for son's food allergen testing, then a 9/10 appointment for environmental allergen testing. At the 9/10 appointment, I was asked why I didn't bring in my son's labs. No one had told me at the 8/13 appointment that he needed labs. So I make a Sonora Quest appointment. Two days before it, I left a voicemail with the Chandler office asking how Sonora Quest will know what labs to draw. No return call. On the morning of the Sonora Quest appointment, I called the office with the same question and the assistant found that no lab orders had been sent to Sonora Quest. She said she would contact a nurse and asked if it was okay to email me the orders to show at the Sonora Quest appointment. I thought this was odd, as I am a healthcare exec and in my experience, our orders get sent straight to Sonora Quest. It was like asking me to serve as their unit clerk. I said sure, this is fine. Three hours go by, no email. I had a bad feeling about it but tried to be optimistic that they sent the orders electronically. I got to Sonora Quest and they had no orders from Dr. Radha Rishi. I called the Chandler office again and told them that the location I was at (56th Street/Washington) needed the orders by 3pm due to their courier pickup being at 3:30. They apologized and said the orders would be getting sent right over to Sonora Quest. This did not happen. So they goofed on 8/13 by not telling me about labs, put me on defense on 9/10 for not having said labs completed, then they didn't put in the orders on 9/10, didn't return my voicemail, didn't send the orders to Sonora Quest despite having multiple opportunities to just put in the orders. To complicate matters, my son does not like needles and today's anxiety over the blood draw was for nothing. I made a new patient appointment with a new provider while we were in the lobby of Sonora Quest. I took the day off from work for this and it is not easy for me to take time off. And of course there was an incident at work while I was out of office that I ended up dealing with by phone the rest of the late afternoon. read more

Went in for allergy testing and a head ct. very professional and kind team. Now part of Aspire Allergy. Immediate results. Dr Melanie was awesome. Went through the results of head ct in detail. Everyone was great and kind. Would highly recommend. read more

They did nothing to help. The front desk staff was not friendly. However the people doing my allergy test was nice. They are SUPER pushy on billing. In fact they didn't even ask for my money until I called about it months later. Then they called me every week and were not nice or understanding of the tough times. This was a waste of time of money. read more

I have been a patient here for 9 years and I really liked my provider. However, in the last 3 years dealing with the staff has been a headache. When I call to schedule an appointment it can take 15 min to 35 minutes to answer my call only to be put on hold. If you select 1 to have them call you back they never do. In the last 6 months they misplaced my medication in the refrigerator and cancelled my appointment because they couldn't find it only to realize they put it on the wrong shelf in the refrigerator. Neglected to answer calls or return calls from the specialty pharmacy to confirm delivery of my medication. So I am scrambling every month having to get them re-filled and having to call the office to wait to be answered after 30 minutes. When I see my provider, my prescription never gets sent to the pharmacy again making me have to call the office and taking a hour out of my day to request my prescriptions get sent to the pharmacy. If you value your time, do not go here. read more

I wanted to update my review and give Arizona Allergy Associates 5 stars. It is because the swipe of card is very effective. I swiped my card and in less than a minute my name was called right away. Amazing!!! For those who have no idea why I find it amazing, it's because we use to wait 10-15 min before our name gets called. Way better and faster service now. FACT. Hope they either keep it this way or there will be much better in the future. But for now, I am not complaining. read more