From scheduling an appointment to treatment, every single staff member was incredibly helpful and…read moreprofessional. Dr Ortega is phenomenal. Highly recommend!

My office experience has been poor to say the least and still yet to be impressed by some of the…read morestaff members and their attitudes and care toward their patients especially new ones. Today was my 4th visit. I spoke with the attending physician during my very 1st visit and he apologized especially after hearing that it was actually my 2nd attempt after calling and verifying appointment but was then denied in person and had to return. I made the return due to location, current allergy struggle, and recommendations from my primary care doctor, ENT specialist, family, friends and coworkers and even still after returning was met with the same push back and was almost denied again. If it wasn't for the doctor's kindness, understanding, and apology I wouldn't have returned. Some of the staff at this location, not all, leave something to be desired and even after 4th visit still don't feel welcome or like a patient but more of a burden which is a shame. Would recommend trying a different office or clinic if possible.

Nurse Laura severely harmed me overdosing me with allergy shots. Go see a real doctor not a nurse…read morewho plays doctor. I suffered for months and no one cared, especially not her. Run as fast as you can away from this horrible place.

Unprofessional billing department and whoever "helps" on the phone. They bill you even when you pay…read moreyour copay in office and can't give you a reason for charges.

Everyone in the office were very nice and the doctor is very helpful and explained everything about…read morethe tests, blood work, and vaccines required to boost my antibodies.

3 people in my family have been coming here for years. On our drive over today my son mentioned…read moreswitching to a different practice. His reason being anytime we come, there is always a problem from check in to check out it's never easy. He is 100% correct. I said let's just see how today goes. We arrive to checkin and they mentioned doing a breathing test before seeing the Dr. I told them when I made this appointment this was to get information about a new medication, we did not want to do the breathing test. They said no problem they would make a note. When they called to confirm, I reminded them we did not want the breathing test. Again no problem we will make a note. At check in she said "we have you down for a breathing test and to see the Dr.". I reminded her we did not want to do the breathing test. The look on her face was awful, like I mortally offended her. She then tells us well if you don't do the breathing test there is going to be "a bit of a wait". Ok but we made it clear all along and yet it seems to be a problem. So needless to say they proved my son's point, and this will be our last appointment here.

I like this place. When you have a ton of food allergies, or your kids have them, it's hard to…read moremanage. Especially when children are young. But in the past month, they've always been quick to get us scheduled, and in the past two out of three visits, we were seen early. Today was very very busy, so we were a little late being seen, but it was within thirty minutes of the appointment. The receptionists are always kind, and the doctors/PAs are great about going over everything with you. My only complaint is regarding prescriptions getting sent to the pharmacy. Both times, my pharmacy didn't receive the requests until after I called, but they do eventually arrive. Usually within the same day I call. Overall, I do recommend this place. They have always taken good care of my daughter.

They have wonderful doctors here at Arizona allergy associates. But the staff and the billing…read moredepartment is the absolute worst. Every time I come in here whether my Bill is two dollars or it's $11 I get hounded even though the money is already been sent. I want to check in for shots but this place is more concerned about making sure that they get their 11$ and they are absolutely rude about it. I'm going to be changing doctors and it's unfortunate because I like the doctors here but the staff ruins this office especially the billing department

Awesome Doc!! He REALLY WANTS you to get BETTER!!! Listens to you!!! Super friendly office staff…read moretoo!!

Incredible care by a wonderful staff. Our whole family goes here and they provide the type of…read morehealthcare we all need!

Front desk: poor communication skills…read more Called for 2 weeks to get prescription filled, no reply back. Finally after multiple calls I was told "I'm sorry I'll have the dr call you tomorrow" zero mention of a cost. I was charged $95 when she did call Manager & Dr had a discussion & decided to go ahead & bill me. But they did have front desk clerk apologize. Ive spend over $1100 at this clinic only to be set back in health. The treatment caused so much pain my husband almost took me to ER but I hate ERs. My anxiety was on overdrive fr supplements, had excessive shedding among other symptoms. I cldnt handle the supplements so I stopped diet & supplements. My body started to slowly heal in a few days Dr hypothesis was my energy triad was off & my digestion was good My hypothesis: leaky gut. I got my results. Researched on my own . Sounded like leaky gut Went back to my old clinic, W clinic (didn't know they treated digestion) Dr confirmed it was in fact leaky gut which also affected my bladder Treatment in just a few weeks already doing better . Also drs are available to chat through email after prescribing supplements Bcz they want to make sure they are working for patient. Summary: Poor communication skills from the front desk (3 occasions I got incorrect info that cost me more $) Dr was polite but not helpful. Manager called to ask about my experience. Another apology with no solution to problems. Customers have the right to be informed of what they are being charged for. And true empathy is caring about a patients concerns when they tell u the supplements are harming them. I think this facility has sufficient enough clientele not to care about the welfare of any new patients. My biggest issue was not that my treatment failed (drs aren't perfect. I understand) but the fact that their apologies are in vain. They offer no resolutions.

Amazing people work here. They truly care about their patients and helping them with their…read moreallergies. I didn't even feel the shots at all!

Dr. Lapusan and staff are amazing! They are so caring, compassionate, empathetic and incredibly…read moresupportive. Dr. Lapusan takes her time to truly listen to your questions and concerns. She cares more than any other doctor I've ever been to. I'd refer her to anyone who is looking for the BEST allergist out there!

Quality care and customer service scheduling easy. Parking is set up at each facility. Radiology…read morehas primo doctors. All technicians certified. Trust worthy

The Dr care was great. I was surprise how terrible the patient service is when I had questions…read more Service is horrible. No return phone calls the. When they do call they are rude and ignore what I was asking. Would NEVER recommend

We absolutely love the staff here! Dr. Rose is so attentive willing to look into things and help…read moresolve problems. I had my follow up with a PA Lindsay Wong and she was delightful! Truly I can't remember having a better PA experience. She took all the time I needed to talk about my overall health and how my allergies could be effecting that. She prescribed stuff for an ear issue I was having and it totally cleared it up! We loved her. My kids love going with me to this office because they have a treasure box full of suckers and little toys and they let them take a handful of stuff! So kind and would definitely recommend!!

All of the staff here is super nice on the appointment side and also in the allergy shots lab. I…read moreappreciate being able to get my allergies diagnosed and then work through the process of getting the shots so that my body will be less activated for the allergies in the future.