So far so good. Katie is incredible to work with. Very responsive. Their product looks incredible…read moreand I can't wait for my grandkids to try it out. I would highly recommend. RuffHouse and their professional installers, Sharp Assembly. They do the very best they can and the finish product is exceptional. This is a high-end product and it gets quite expensive beyond just the cost of the playset. Don't forget to count for assembly and you will most likely have to have professional help to offload it from the shipping truck. One word of caution is that shipping and offloading the shipment is a pain in the butt.

We absolutely love our RuffHouse Playground. I first came across this company a few years ago on…read moreInstagram & fell in love with their play systems & how cool they looked. Our kids were too young at the time to get one but I vaguely remember setting up a notification warning on my OfferUp app to notify me immediately if anyone near us (within 100 miles of Gilbert) ever posted one of their sets for sell. Well it took about 2 years to ever get a notification (these things last forever so people hold onto them a long time & rarely get rid of them.) I immediately messaged the lady (I got notified like 7 minutes after she posted the add) & she said she already had 2 buyers lined up (guess I wasn't the only one to set a notification) Well she wanted it taken apart & moved asap & neither of the other people interested could get it that night, so I gathered my troops & borrowed my uncles construction dump truck & headed over to get it. It ended up taking 3 guys about 5 hours to disassemble the huge thing (we didn't know how the parts snapped in to place & we were trying to organize & label the screws.) The system we gots ramp/slide has some holes in it & we wanted to replace it & we were kinda sketched out having our little kids climb the tree ladder so we wanted to swap that section out for another slide, also our canopy was pretty tore up. I emailed (through their website) explaining our situation (buying a 2nd hand system & wanting to buy some replacement new parts to our system. Drex Tanner got back to me quick & was super helpful & sent me a quote for our new parts & even sent me a pdf file with installation instructions for our playset (awesome customer service.) I went in person to meet up with Drex to pay for our new white slide/ramp to get the order started. They got it done in a couple weeks & when I went in to pick it up I also purchased a new blue wave slide & a new blue canopy tarp & a new bottom board that the vinyl had cracked. Rob was able to help me out with all my new stuff & gave me some pointers on the build, they also hooked me up with some new replacement screws & white button caps to cover the screws (for that clean finished look.) Dealing with Drex & Rob during our unique process was super easy & they were both super helpful & friendly. With our new replacement parts/features & instructions (thanks again Drex) some family members & I got it together pretty quick. I recommend RuffHouse Play Systems to everyone I know with kids. Our kids have so much fun on this thing & even if we had paid full price it would have been worth every penny. We all love the look of it, we also love that it's much much safer than any set we could have got at Costco or Sam's Club since no screws are exposed, anything our kids can touch is white vinyl which is not only smooth to the touch but also doesn't get crazy inferno hot in the summer. In the summer our favorite thing to do is zip tie our garden hose to the rail over our wavy blue slide so it sprays down the slide over our kids heads & at the bottom of our slide we inflate a large rectangular swimming pool with a large easy up tent over it & our kids have an awesome at home waterslide that'd shaded for hours of fun. You should buy one of these things they last forever. The lady we bought ours from has 3 kids & had it for about 10 years & other than the ramp/slide & canopy needing to be replaced our set up still looks brand new. Thanks so much for making such an awesome quality product & for having such great customer service even though we didn't purchase our whole set "directly" from you. You guys are the best

Steve was fantastic! He is professional, punctual, thorough and a pleasure to work with. He…read moreanswered my up front questions and came out to make sure we had a plan for the install. He modified the install as requested and did a great job in one day. Highly recommended.

I can not believe that I'm the first to leave a review! These guys are awesome!!…read more I found a fantastic deal on a Backyard Discovery play set on Overstock.com. My husband was going to put it together but was dreading the idea of an all weekend chore. So, last week, I looked online for help and found PSSI. Their website was easy to navigate and gave me great info about their experience in the business. I called and spoke with Steve, one of the owners. He looked up my model and gave me a call back within the hour with a reasonable quote, and we booked it for 9am this morning. In the interim, my husband had someone tell him that the set was too big for our uneven, small plot of grass in our yard. I gently insisted that we let the professionals come out and give us their thoughts before we investigate if it could even be returned. Boy am I glad I did! Steve and Matt arrived on time this morning at 9am sharp. They looked at the space we had, talked us through the positioning of where it would best fit--confident that it would fit just fine--and went to work. No hassles, no delays, just honest hard work. A couple of times, Steve had us come outside to look at something and give our feedback on positing or the placement of anchors, but otherwise they just pleasantly did their job. They were finished at 2:00, having cleaned up all of their tools and having made a very neat and tidy pile of the garbage--the huge (10+ft) box and wrappings were broken down to a small pile that could be carried to recycling in one arm load. Steve and Matt gave us info on a good stain and the right color to use to keep the wood in good shape, I paid them exactly what was quoted, and they were on their way. It was so refreshing to have such an easy, smooth experience with work done to the home. I simply cannot say a negative thing about our experience. The set looks great in our yard, and our daughter is over the moon to have her own fort, slide and swings. I don't write many reviews, so when I do, it's because I feel strongly about the business. Trust me, If you are looking to purchase a backyard play set for your home, do not fret over the installation when reading the reviews for them, simply pick up the phone and let Steve and Matt take the headache out of it for you. It is well worth every penny!!!

Summary: Either the product was faulty or the installation was too aggressive (cracking a bunch of…read morethe wood at the screw points), and the promises to resolve have not been backed up. We were promised repair at installation, then again 6 months later, and after 16 months they have still been ghosting us as our play set gets less and less functional. Are they just waiting out the warranty?? The good: they were knowledgeable in helping me select the right play set and installed it quickly. The bad: For the price of the play set and installation it should have lasted more than 6 months before 15-20 of the boards had completely split. Two were completely split at install and the installers assured me that they were placing an order for new pieces and would come out and replace them. Six months later, I hadn't heard from them and by then more boards had split. When I called, they quickly sent out guys to inspect it (great!). The guys confirmed that we needed replacement pieces and again assured they would be ordered and back out to install them. Fast forward another 7 months and nothing. All my calls go unanswered or in returned. I get an occasional "oh yes yes, those should be in any day now." But nothing ever happens. I meticulously sealed the play set twice in the first year, and was told as long as I do that it would last for years. Maybe these cracks aren't a big deal, but then why do they keep telling me that it's not supposed to happen and promising repair!? The amount of time/energy that I have spent calling them monthly or even weekly to remind them that we are still waiting is getting embarrassing. The first time I got ahold of James, the owner, he acted irritated and said "we will call you as soon as the parts arrive". So I waited another six months- nothing. After SEVERAL more badgering calls, he finally scheduled a time to come out- only to cancel the DAY OF. Now Im back to calling weekly, but have yet to ever get a call back. I honestly feel like they are just waiting out a warranty period or something?? Unfortunately, I wouldn't be able to recommend them.

I was stuck between hiring Leisure Installs vs finding somebody on Fiverr to put up my Yardistry…read more12x20 Gazebo but once I saw the Bible-thick manual that had instructions for more than 2000 screws, I decided to go with Leisure who was licensed just to be safe. Found out they're actually the ones who install the Costco displays so they easily knew what they were doing. Got it done quick and I can't wait to relax outdoors this summer. Highly recommend.

Recently purchase materials for underneath a swing set. The service and materials were excellent!…read moreI will definitely use this company in the future. Local non-profit organization Executive Director

Everything, they said they would do they did they were on time. Everything was put together perfect…read moremy granddaughter loves the new swingset treehouse and she really loves the trampoline as well. She's a four-year-old autistic girl nonverbal. This is the happiest. I've seen her in a very long time. She loves it All. Thanks, Ricky,.

Local family business putting more plants into our area, hope they stick around for many more…read moreyears! Love Richard's Garden Center!! It's awesome seeing what their product can look like in the future, as they have planted trees in ground many years ago! I bought a tipu from there at the same time as another nursery (more expensive) and the Richard's tipu significantly outperformed!! I bought it two years ago and it's a HUGE tree now. Just the other day I received a call back as my Hong Kong orchid had all the leaves fall off, very patient/good advice (most importantly gave hope it's not gone). Thankfully I am already seeing new baby leaves!!

While traveling to Phoenix ww were fortunate to get the plants we were looking for at Richards…read moreGarden Center. In addition, we received helpful tips on this particular olant..jackaratan. Thank yiu for your help. Will return in the near future!

I purchased a lemon tree a few months ago from Chandler Fruit Nursery. The selection is good and…read morethe prices are fair. They said it should produce small lemons in about a month. When it didn't produce, and the buds actually disappeared, I texted with the owner. He was fairly helpful. There are still no lemons on my tree, but I still think this is a good place to go on a budget. Hopefully next year we'll get some lemons.

From the owner: Chandler Fruit Nursery is the East Valley's premier destination for fruit trees of all kinds…read more Whether you're looking for tropical, citrus, or stone fruit trees, Chandler Fruit Nursery has the perfect tree for your needs. Visit Chandler Fruit Nursery today and start planting your own backyard orchard!