The worst place to bank Did you know they have no Air conditioning in the bank They have nobody to call if you Need to reset your password on the weekends Or after they close during the week They are rude people most of them but not all read more

My Polaris loan is housed here and they are amazing with kindness Super efficient and professional Michael didn't make me feel dumb and handled my request with friendliness read more

I am having a really terrific experience with AZ Central so far! I started out looking for an equity loan, but then it turns out mortgage rates were lower than I thought, so we're doing a cash-out refi. I had a little bit of a rocky start getting ahold of someone, but once I did everyone has been very nice, low-key, and responsive. So far, so good! read more

I have banked with az central for many years my family has bank with them for many years. My only concern is not being offered a credit card or being denied one when I have decent credit and collateral to back it up. Also I don't believe you should not put all of your eggs in one basket. I use a regular bank and a credit union . Because credit unions offer low interest rates and good ones really care about their customers. The regular banks Because they are closer , good for when I travel. Simple things like that. Regular banks tend to have higher interest rates. For example I have had a credit card with Bank of America for a few years now never missed a payment always on time. And Bank of America has yet to give me a better deal on interest rates and on my line of credit. I was told by Bank of America after a year I would get a better offer it's been a few years now and nothing. Same story with credit one credit card high interest rates after years of doing business with them for years and remaining into good standing with both cards for years. It's always good to have a good credit union shop around and research before opening a account and if they don't do good honest business with you find another credit union not all credit unions are bad . As on now I'm kinda disappointed with az central and I am contemplating on continuing business with them . I feel that after all of the hard work I have put into building and sustaining self discipline to get where I'm at now . I should be treated way better and should be offered a decent credit card after all my years of being a customer. If getting a simple credit card from them is this hard I can only imagine a home loan or car loan. Do better . read more

I've had an account with Arizona Central Credit Union for years and I love them. They have excellent customer service and low fees. The couple of times I've had account issues, one stolen card and one unauthorized debit, they took care of the matter immediately and credited my account for the missing funds. I used to have another checking account with a different Valley credit union, and they were dismal to deal with and cost me so much in missing money (they let my husband at that time who was NOT on my account, access my account and he took all the money in there each time.) Anyway, I've never had a single issue with AZCCU. Another big plus for AZCCU is, like other credit unions, I can make a deposit or withdrawl at any other credit union because they are all linked by something called shared branching. That is very nice if I need to make a deposit to my account and I am miles away from a AZCCU branch. read more

No return phone calls after 5 days. Still waiting no Call backs what is wrong with customer service? Is there one???? Also tried to file a complaint on line through their website kicked me out endless times to never go through. Guess the truth hurts.. Still can't believe u can't get anyone to call u. I have better things to do with my time so I want nothing to do w/them after I close my accounts. read more

I was able to purchase my first car with this company with no problems! For me having little credit they were able to get me an awesome interest rate, low monthly payments and even skip a payment if you qualify!! They are so nice and making a payment is super quick!!! HIGHLY RECOMMEND this place!! read more

Been a customer for about 15 years, this company helped me build the high credit that I have now. This location has never been rude to me and always helpful. Easy to dispute fraud if it happens, cards are delivered quick, and great rates for car loans that I've needed. read more

Had a great experience with Holly making my banking quick and easy!! Made my day and it's rare to get great customer service these days but this bank has it down! read more

Wish I could give 0 stars. The teller was beyond annoying. She misunderstood me and would not work with me at all. She seemed like she really hated her job and she just wanted everyone as miserable as she was. read more

We have been with AZCCU for over 16 years and have ultimately been satisfied with the service. Definitely a more personalized experience than some larger banks. We have had several auto loans with them and very happy with the low interest rates. Whenever an issue has occurred or mistake made, the employees have always moved quickly to fix the problem in a very courteous manner. I would recommend them to anyone. read more

I come to this location at least once a month and always receive friendly service. I have an auto loan with this credit union and they have always been helpful and communicative! read more

Arizona Central Credit Union has been my go-to credit union since my family relocated to the Phoenix area last year. I love that this credit union opens earlier than others, and that the tellers are extremely friendly. read more

I absolutely give high recommendations for this credit union. I have been a customer for a couple of years and have nothing bad to say about them. They are very friendly and call you by your name. I have had one problem where my account was hacked and they took care of the situation immediately and reimbursed my account for the stolen funds. They have a small hometown feel to them. They also have low fees and offer a point system for reductions in interest percentage points or to be reimbursed for overdraft fees. read more

I actually am a Arizona Federal Credit Union member but I like going to this bank because of their business hours and customer service. I have had one set back while doing a deposit awhile back where the teller deposited the cash into my savings instead of checking which caused an overdraft. I called and the error was corrected within minutes. Other than that, this bank is great! read more

I use to like this CU but has gone down hill. Now it's just like any other bank, you use to get points to cover fees now they discontinued that. I had a loan with them and got gap insurance my car got totaled out and my main insurance sent them a check for the car within a week and needed gap to cover the rest now 2 months later I'm still making payments on the car because azcental gap insurance hasn't paid yet. I'm closing my account and going some where else, if I ask why they just say it's threw a third party we submitted the paperwork they don't call or try to find out what's going on read more

My husband and I have our Harley account there. They have to be the nicest people. They treated us as soon as we walked in and made sure that we had all our questions answered. Since this was the first time coming in and making a payment. Our teller was very detailed and took great care of us. We also asked her about opening up a checking account which we will soon do. I look forward to banking here. And enjoy everyone who works there! read more

I really enjoy doing my banking with Arizona Central Credit Union the people are all so nice and everything always runs smoothly I recommend them to everyone read more

I can't speak to any other branches other than the Chandler branch, but this branch had the absolute worst costumer service I have ever witnessed in my life!! I have a car loan through a local credit union back home and was happy to find out that the credit union back home that I have the loan through is partnered with the ACCU here in Chandler. I visited the fine folks over in Chandler to try and get some help. Since the local credit union back home is 1,700 miles away, I knew that driving/flying back home to get help was not an option. I was charged twice for a payment this month, which caused an over-draft with my checking account associated with a different bank. I went in to the ACCU and asked if they could reverse the charge. ACCU Banker - "No, you will need to go to your original credit union to have them reverse the payment" Me - "My credit union back home is 1,700 miles away, are you able to have your manager contact their manager to help me? Is there anything that I can do online? Or maybe something I can ask to have mailed/faxed to me here?" ACCU Banker - "No. I guess you should have thought of this before you moved here...." Me - ".........right." Thank you CAPTAIN HINDSIGHT for your 2 cents! Both of the people I talked to were mentally checked out to say the least. Could I have avoided this fiascoe with better planning and proactive planning for the worst case scenario? Absolutely. I'm not perfect by any means. I actually did go over this scenario with an ACCU banker over the phone who told me that since they are "a shared partner" that the "convenience you get with big banks applies to us as well, but with the friendly charm of a mom and pop operation." WRONGZILLA But, when I stand there asking for your help, I expect anyone in customer service to either help me the best that they can or find someone else on their team that may also be able to help if they have no clue how to. I got the feeling that no one really cared about the mistake they made or any reprecussions that it had on me. I felt so small...I felt as if I was a burden on them for even asking for help. I will never go back to that place again. I hope you don't either. This is just further proof to me that credit unions can't stand up to big banks like Wells Fargo. read more

I spoke with a couple people in regards to an account with a car loan that I was trying to make a payment on. The previous people I spoke with were very nice until they transferred me to some lady named Julie. After that she just ruined my whole. She was a very rude individual that has no customer service. Her attitude was awful! read more

STILL THE WORST BANK ON THE PLANET. I am so tired of the hassle I have to go through every time I move. This last time I sent my change of address form with the copy of my drivers license to the email address listed on your form and it says it's deliverable. This is beyond annoying. The only reason I even have an account with you is I was forced when I got my car loan. My car is paid off and all I want do do is close my account and can't seem to make that happen. I'm thinking the only reason this bank is still open is they've collected all the money from people that can't seem to get their accounts closed and they just keep reinvesting it. I've called and left messages twice now after sitting on hold for more then 10 minutes each time. It's extremely obvious that this bank puts you on hold so long that you hang up or leave a voicemail which is never returned. Keep my $25 but PLEASE CLOSE MY ACCOUNT. I don't wish to receive anymore threats from you that you'll fine me if I don't get a hold of you when you won't even bother to call me back. Time to go to the BBB!!! DO YOURSELF A FAVOR AND TAKE YOUR HARD EARNED MONEY ELSEWHERE. THIS BANK DOESN'T SEEM TO CARE ABOUT THE PEOPLE THAT KEEP THEIR MONEY HERE! read more

I was looking for a home mortgage and typically the major banks (Chase, Wells, etc.) will have higher interest rates than credit unions. I literally lender shopped 7-8 places, including the companies listed above. The mortgage officer was actually legitimate, he didn't make commission, salaried with company car. However, he left. My experience AFTER the house purchase has been terrible. I have had my mortgage for 4.5 years. In this time, I have received 2-3 letters stating I have not paid my mortgage even though I have been on automatic payment since the start. Then they follow up about a month later apologizing for the confusion. Every year my 1099 tax form is wrong. They don't fill in the data that is required so I have to mathematically review the property tax section and fill it in myself. Ridiculous. About 2 years ago none of my account information would pull up online. I spoke with an individual that is supposed to be the bank's "tech support," which I think to this day is just a bank teller because she was clueless. They told me it was because I had an apple so I couldn't see my account information even though I repeatedly told them from my very FIRST inquiry that I have tried from both PC and Apple and also from multiple web browsers (google chrome, safari, Explorer, firefox) and emptied my cache and cookies. Again, all this from the first inquiry. After weeks of working with the most incompetent individual they realized it was a problem on their end and had to do a username AND password reset. BTW- Took two weeks for this. This April (2014) I received a letter stating my house insurance has expired and I need to update these records using a 3rd party website called "Myinsuranceinfo.com" or ACCU would be purchasing new insurance at a higher premium. After repeatedly entering my information and showing "successfully submitted, I called just to make sure since ACCU is a worthless institution. They said my documents were still showing cancelled. It took me 4 phone calls (35 minutes for the first two because I kept being transferred to another department and a 3rd because someone was supposed to follow up and never did) 3 emails and 7 weeks from the time I received the letter to get this resolved. Ridiculous. Well I am on the hook due to a home mortgage with this P.O.S. establishment. This place is worthless. Save yourself the headaches and pay the extra .5% on the APR and do your home mortgage or any banking transactions for that matter somewhere else. read more

So I asked my wife to open a credit card with azccu. We get home and we can't log in to the account. She went back to the bank and took care of it. Next, she received two credit cards. She went back to the bank and they said one was sent by mistake. She then used the remaining card. Finally, she got her statement. It says she has not used the card. Now we are thinking they sent the statement for the card that was cancelled. DO NOT OPEN A CREDIT CARD WITH THIS BANK!!!! read more

If I can I would give "0" Star. I choose this bank for convenience and close to where I live. Boy!!!. Am I getting a surprised. Fist the bank screw up the account. Using my SS # as on my husband ATM card. 2. when I tried to call the 866 number for setup ATM pin number. The systems can't remember my phone number I applied with and SS # was set up wrong with my husband and me. The systems making me to go to the loop and taking me to those operator which can't understand a word of what I said. asking me over and over to get the number and name correct. Beside those operators can't take care the business in one call. I have to called call back so many times just to get the activate and get the pin. Why don't they just take care the customer in one call. instead of making me to chase the rainbow. After the first called, they want me to hang up and redial the number again just to get the pin. Why can they give me the pin in one call. Did I said the bank screw up my husband card with my SS#? So the Systems doesn't recognize the phone number I applied to open the account with or the SS#. Since the bank already mess up the account, why can the systems recognize the information. I called the 866 numbers at lease 5 times trying to setup my account but failed. Ever time I called, I have to repeat my husband card numbers, the DOB, SS#, address over and over again for at lease more than 5 times just to setup for pin number and still didn't get my pin number due to the systems can't recognize the information. I was wonder who screw up my account in the first place. HELLOOOOOO.... I just want to activate my card and get the pin number. that is call. WHY make it so hard for the customer to go around and around. I have not try my card yet. It is just my husband card I am trying to setup.... Even one card, I was chasing the rainbow to the end of the world. DAMmmm.. I closed the account right away. read more

I had a wonderful experience working with Monica. She made banking easy and quick, it was amazing. I liked how she was able to answer all my questions and he customer service was fantastic. Thank you for putting the personal back into banking. read more

I love banking here.. going to be moving a car loan over here.. I switched my checking/savings from Bank of America and before that Wells Fargo, both gave terrible service.. the tellers and managers here are great.. super helpful and friendly and I never have to wait long for a transaction.. read more

Chesters Harley Davidson sent them a check via Certified Mail. It was signed for on September 23rd, but for the last month they've been telling me they don't have it. So, I had to call Chesters HD. Chesters told me who signed it, so then I had to call AZ Central. They tell me no such person works there and that sometimes their mail goes to a different Suite Address "really" ??? So go to that suite number and ask for your mail, no instead they tell me to Call Chesters ask for a copy of the cashed check, so then I have to call Chesters and so on and so on. Welll Finally, one month later we find out the TRUTH. AZ Central Credit Union got the check, but didn't do anything cause it was $227 short from the pay off. They just disregarded the check without calling Chesters or myself. Meantime my Credit Score is taking a dive cause my debt to loan ratio is getting hit for two Motorcycle Loans. Really crappy! read more