I cannot imagine a worse experience. Avoid this location at all costs. I had an appointment for a…read moresimple marriage name change for which I FILLED OUT ALL THE INFORMATION ONLINE, yet was told the appointment wouldn't help. After waiting an hour in the general queue, the staff was extremely rude, passive aggressive, and entirely unhelpful.

The office is centrally located on 7th Ave and has convenient parking . I would visit this…read morelocation if needed. However, since the pandemic much has changed and this 2025 a lot more has changed. I was very disappointed with my last visit 2weeks ago. They have a sign posted (registered appointment line up here (left side) and non registered appointments line up here (right side). I drove a senior to the office and there were no lines, she only needed an award form. The representative on the phone said go in and explain what you need. To our surprise and dismay both security officers turned us away and said go online and make an appointment. One of the main issues is many seniors are not technology savvy and need a human being to assist them. Immediately I had to call SSA, wait 15 minutes (thank goodness), to ask the representative to mail her the form needed. I will say it has enough security features / barriers inside that you can't just walk in. The Front office security definitely needs to show a little more respect and kindness and towards people in general entering the office. Yes, I know they run into people who are aggressive, upset and have bad behavior but they should not taken that attitude towards everyone else who arrives for assistance. Sadly the government is starting to make all federal agencies worse. Jesus help us

I was provided with excellent service from Candace at the Glendale office. My request was rather…read morecomplicated and she was so patient! Candace provided me four options that could help provide a successful conclusion to my issue. She truly was so nice AND very knowledgeable and totally professional. I am so grateful to her for her help.

Was fairly quick to get get a birth certificate if you have the correct information. Waited maybe…read more25 minutes, if that.

Unlike dealing with the third party (contractors) on the 800 number, the information housed here in…read morethe form of these actual agency employees is very good. With no accountability for what those contractors tell and / or commit to you on the 800 number, you will appreciate working with this office and its onsite employees. The entrance, lobby, reception and waiting area is poorly designed and understaffed. You just need to stay focused and not give up on getting to an actual employee with your questions . . . it will be worth it.

I am very disappointed with the customer service provided by Mayra at Window #11. She was extremely…read morerude, dismissive, and unprofessional. We have come to this office three different times, and every single time we have had the same negative experience with her. No one should be treated with disrespect when they are simply trying to get help. Her attitude and the way she speaks to people are unacceptable for someone working in public service. Employees in this position should be patient, respectful, and willing to assist the public. I hope management addresses this issue, because having someone treat customers this way reflects poorly on the entire office.

Miss Gaffrey was super helpful and assisted me with something I was having trouble with online, if…read moreyou get helped by her consider yourself very lucky!

I had to stop by Social Security to obtain a replacement copy of a form for taxes. I feared the…read morevisit because I didn't have an appointment but I really needed this document to complete taxes. As you enter, the security guard will go through any bags that you take in. He does ask if you have an appointment. I explained what I needed and he told me they could help without an appointment. Great! I was directed to the kiosk to check in and get my number for staff assistance. They were 5 staffers working. I noticed that service seemed fairly quick so I was hopeful the wait would be short. If the wait was long, I would have to leave for my other appointment. Numbers are called over a PA system and a board on the wall shows what number is being helped and which window. That's helpful. There is a last call for a number if you didn't hear the original call. About 40 minutes later, my number was called. I was quickly helped and received what I wanted. Not bad at all. Shared parking lot.

We expect the government of the greatest nation on earth to be grandiose and efficient. I mean, we…read moredidn't get this far by accident. But instead we get disorder and chaos. We were told to be there no later than 9:00 am for an oath ceremony that started at 9:30. Well 9:30 came and went and it wasn't until after 1:00 pm that the ceremony started. To add insult to injury, we were charged $14 for parking. Yes they charge parking per hour. This was $14 for our car pus $14 that my brother payed for his car. So not only did we have to wait hours for the ceremony, we were also being charged for parking while we waited. To sum it up: we waited hours, we where charged per hour we waited, and on top of that, we just handed our son over to you Uncle Sam. Nicely played Uncle Sam, nicely played

Very modern, and, the space feels welcoming even if many of the employees are not ("staff is…read morerude"), and, even if one is forced through a metal detector before entering. The different installations on the walls are pretty cool. This is a brand new MEPS so it is still nice looking. But, it is still a MEPS. Do not be confused. This is not fun-and-games. It is not playtime. Spoiler: this will not be pleasant. And the food is horrendously bad. Like "what the fuck, is anyone even trying here?" bad. The shit that Jared pushes for that shitty, stupid chain offers better sandwiches than this crap. But, this is MEPS -- so, quit your whining. I said quit your whining! In government workplaces, there are always those employees that you wonder if they are outright trying to get fired. Now, at your local, unfriendly MEPS, this is magnified x5000 for certain staff members. They will drive you all the way to the edge of patience, tolerance, and acceptance of abuse, and then reel you back in to ensure you still enlist and actually give up some time to Uncle Sam. It is like a game -- and, quite impressive is the way they play it. They are artists painting a vacuously visceral narrative on the canvas which just so happens to be your poor feelings. Now, do not get me wrong, there are still cool, likeable staff here. Unfortunately, they live and operate side-by-side some of the most comically abrasive personalities in the city ... nay, state. Together, the nice MEPS staff members and the big meanie-heads, will get your ass into whatever service branch you are joining. Oh, you are getting in (unless you get medically disqualified), but you may cry before you find your way to the oath room*. And they will not be tears of joy. Just go to the restroom to cry in private, please. They do not validate parking. Haha. - E * Footnote: The dedication of AZ's oath room to Lori Piestewa is particularly touching. She was an outstanding warrior who often is overlooked.

Myrel Gonzales is the best customer service person I've ever worked with at AZ Dept of Revenue…read more When you receive a demand letter, it unnerves you. It's especially unnerving when you have no idea why you owe the amount demanded. Ms. Gonzales was kind, patient, and thorough in her detailed explanation of the incorrect amount of overpayment that my CPA and I were basing the estimated quarterly taxes upon. It could have been very confusing but Ms. Gonzalez laid out three years of taxes so that I could easily understand it. I very much appreciated her help and thoroughly trust that my account will now be straightened out with an additional payment. When you get a letter from a Department of Revenue, whether it is federal or state, it is upsetting. You don't understand it or even trust that it's correct. This was not a bad experience and I understand the error was on my end. It is immediately correctable. Thank you, Ms. Gonzalez. DD

First off, I would like to be able to speak to a customer service rep that actually speaks English…read more I could not understand half of what was being said by the agent. Secondly, the agent was aggressively trying to end the call without fully answering or addressing my questions. After waiting for 1-1/2hrs on hold, I was told to email a description of my situation to AZTAXHELP@AZDOR.GOV. What is the point of having a phone center only to have them not provide any help other than direct you to email someone else! Why do government employees always seem to be the least qualified for their job?

Another automated system to navigate before you get some hyper-defensive, useless, employee who…read morewill not tell you what you need to know. The woman was skilled in obfuscation, bordering on rudeness. However, I finally maneuvered her into telling me exactly who I had to go to to start a particular process I needed to start. Otherwise, this agency appears to be a waste of taxpayer money. The AZSBN is basically a predator with no teeth that has been de-clawed so that it appears to actually be doing something FOR the public. In actuality, they are there to deflect and frustrate the public from obtaining information and/or filing complaints.

NOTE: this review was meant to be posted more than a year ago. I still suffer from PTSD…read more This board is a sham. Not interested in truth or protecting the public. Only in protecting the nurses even when they are egregiously wrong and dangerous. I was abused by a nurse, actually 3 nurses) in small town hospital in northern az. When I awoke from the anesthesia the attending "charge" nurse was very stern and angry, directing me to move myself with no help, from my recovery bed to a telemetry bed. Long story short (later I learned this) it had been about 4-5 hours after my surgery. I must have been "combative" or arguing during the preceding hours while I was recovering. I have no awareness of this. "J" was so angry and forced me (70+yrs old and a heavy woman) to use what little strength I had to try to slide myself to another bed with no help. I had just had pacemaker surgery and was told NOT to move or stress my left arm. I couldn't move without using that arm and was crying and begging. Saying "I can't." I was pleading and crying. I couldn't understand why she wouldn't help and even threatened me with calling "security" -whatever that meant. I wasn't threatening anyone. In my addled anesthesia drugged brain I feared someone coming in and dragging me off to jail. So I pushed off with my left arm but still couldn't move. The result was major damage to my surgery. (One pacemaker lead shifted and started "burning a hole in my heart wall" ) There were 3 nurses in the room. No one would help me. Later when questioned They all stated I was "yelling? Or cursing? Well, I'm sorry if I was but I have no knowledge of that. I only remember being told to change beds, begging and crying. If any one of them had half a brain they would recognize that up to that time I was still under the affects of anesthesia and unaware and not responsible for my actions. This sometimes happens as a bad reaction to anesthesia. ( My husband was "combative" after surgery and he normally is NEVER is argumentative. )The damage has required THREE additional surgeries to repair. Hospital took no responsibility for this. The final two surgeries (In Scottsdale) required specialist nurses present to protect me from my the PTSD as a result of the abuse. Funny thing is-the board of nursing employee who handled my complaint is the one who recognized the possibility of my being under the affect of anesthesia. She told me patients can be combative and not aware. She Pretended to be very supportive. She pretended to write up a review for the hearing that would explain my case. That I was not responsible for my actions ans should have been treated with respect. She was so nice (ha!) deceived me into not attending the hearing in person. She said "you might wait for HOURS to be heard and need to come back the next day". So I zoomed at her recommendation. On zoom They offered me about 1 min or so to state my case (what could I say in one minute?). They instantly dismissed the case and unzoomed me. No appeal allowed. And it was a deceitful/ biased employee at the board of nursing who lead me down the rosy path to get the case dismissed. The charge Nurse had no discipline. What a joke. 3 dumb nurses once again turned loose on unsuspecting patients. Welcome to northern az medical care and the AZ Board of Nursing. My case was sent (by the hospital as required by law) as possible elder abuse to the Prescott prosecutor who called me then mocked me because I "deserved" the treatment I got because he said all 3 nurses said I was cursing. I was horrified. I don't curse in my day to day life. Ever! My actions were an anomaly. Drug induced. Really ignorant poorly educated (or scared/intimidated?) nurses. I have no idea. I was sedated/drugged/medicated. I behaved badly while under the influence of the drugs the doctor gave me. I had no control. (I ultimately did have great care by several Scottsdale doctors and hospitals. But this is about the board of nursing. The ultimate protectors. HA! Fakes. Baloney

The AZ DES wants you to register to vote. I mean, really wants you to register to vote. I mean,…read moreREALLY, REALLY wants you to register to vote, and price is no object. After the first few times I visited my local office, I finally told the nice lady that I'm already registered. Do you know what she said? "We have to ask you to register to vote every time you come in, even if you are already registered." Good grief. How many work hours are wasted each year on this? And then the kicker: they mailed me a packet for registering to vote! A four-page packet with a staple and of course the envelope it came in (including a return address sticker and a mailing address sticker) that cost them 45 cents to mail! Not only environmentally irresponsible but also fiscally irresponsible. What a waste of resources. If the people who put together and mailed this packet would get on the telephones and start taking calls, we wouldn't have to wait so long for someone to pick up. I would give one star, but I've talked to several employees and only one sent me off on a wild goose chase to another department because she was either too ignorant or too lazy to help me. Most workers seem to be aware that they are apparently supposed to ask you to take a one-minute survey at the end of your call, and in the survey you are given a chance to rate the employee's professionalism and I think their knowledge. Good job for whoever installed the survey. I think it's helping.

Does no one know how to answer a phone it's like you guys are a company and you guys have all your…read moretease crossed and your eyes dotted just to make sure that you guys are running company and say that you guys are here for people when in actuality, you guys never answer your since Trump has been in office. You guys are always busy or due to high call volumes. You guys can't answer. You guys never answer a phone. It's like you're not here for the people anymore and you guys don't care. I am trying to renew my nutrition stamps, and you guys are trying to make me jump through hoops when all I should be able to do is push renewal but you guys don't even give that option it's there but you can't click it. I'm sick of this government and how it's being ran and it's not here for the people, but we all pay taxes when we go out to eat when we go buy things when we go and do things but yet we can't get help where we need it. And I put a one star rating because I had to put a star rating. You guys should be a negative star rating so as my star stands, it is standing for a negative one.

Do NOT recommend. They pretty much just know how to fill out paperwork and don't really have an…read moreunderstanding of immigration laws and processing. I know that they aren't lawyers but they could at least know the basics. There are a lot of other similar businesses that have preparers that actually know about immigration regulations for example on my application they put that I have 3 dependents when I really only have 2. And even after I explained to Socorro why it's only 2 she still put 3. Hopefully this doesn't affect the outcome of our application but there's nothing I can do about it now. I recommend going elsewhere that it more knowledgeable and professional.

Pretty helpful place, but you need to know who to speak to and what to ask. If you dont have a…read moreclue then get one first.

I am utterly upset with the system. I sent an application in over two months ago. I was approved a…read moremonth ago but not my son. it was explained to me that with the DES system was not being updated because of Obamacare did not do it yet. my son's application had to be resubmitted to another company and we had a wait again. I just got the letter that my son was not approved with the exact same information that got me approved. we have a household of 3. when they submitted my application its stated a household of 3 and it was aproved as such. when they did my son they stated we did not qualify for a household of three but as a household of 2. I want to know why the exact same information got me approved as a household of three but my son denied because they state we are a household of 2. how is the government getting away with aproving the parents or only some children in a family and then the rest? It makes no sense that the mother is approved but not the child!