I cannot imagine a worse experience. Avoid this location at all costs. I had an appointment for a…read moresimple marriage name change for which I FILLED OUT ALL THE INFORMATION ONLINE, yet was told the appointment wouldn't help. After waiting an hour in the general queue, the staff was extremely rude, passive aggressive, and entirely unhelpful.

The office is centrally located on 7th Ave and has convenient parking . I would visit this…read morelocation if needed. However, since the pandemic much has changed and this 2025 a lot more has changed. I was very disappointed with my last visit 2weeks ago. They have a sign posted (registered appointment line up here (left side) and non registered appointments line up here (right side). I drove a senior to the office and there were no lines, she only needed an award form. The representative on the phone said go in and explain what you need. To our surprise and dismay both security officers turned us away and said go online and make an appointment. One of the main issues is many seniors are not technology savvy and need a human being to assist them. Immediately I had to call SSA, wait 15 minutes (thank goodness), to ask the representative to mail her the form needed. I will say it has enough security features / barriers inside that you can't just walk in. The Front office security definitely needs to show a little more respect and kindness and towards people in general entering the office. Yes, I know they run into people who are aggressive, upset and have bad behavior but they should not taken that attitude towards everyone else who arrives for assistance. Sadly the government is starting to make all federal agencies worse. Jesus help us

I was provided with excellent service from Candace at the Glendale office. My request was rather…read morecomplicated and she was so patient! Candace provided me four options that could help provide a successful conclusion to my issue. She truly was so nice AND very knowledgeable and totally professional. I am so grateful to her for her help.

Was fairly quick to get get a birth certificate if you have the correct information. Waited maybe…read more25 minutes, if that.

Unlike dealing with the third party (contractors) on the 800 number, the information housed here in…read morethe form of these actual agency employees is very good. With no accountability for what those contractors tell and / or commit to you on the 800 number, you will appreciate working with this office and its onsite employees. The entrance, lobby, reception and waiting area is poorly designed and understaffed. You just need to stay focused and not give up on getting to an actual employee with your questions . . . it will be worth it.

I have had 4 scheduled appointments for a reconsideration hearing but never recieved one. This past…read moremonday was discusting. I went to drop off my appeal documents. Crazy I was disabled since 2016. Then shot in the head 2018. I only Stopped SSI in 2020 because of a small inheritance. When I returned to have the benifits reinstated they have forced me to go thru the entire process and just keep playing games. Yesterday they refused to provide me with proof of the documents I dropped off for a hearing. They refused to provide me with a recipt for recieving the request for a hearing! So I snapped a photo and the guy called security who was told by the giy on photo to take my.phone and delete my photo and go to my trash and delete the photo?? Can I just get proof u recieved my documents? Im Inisistant because I've been dealing with this Glendale az office for a year and I know they are lyers!!! Ive had 4 reconsideration hearings scheduled and still never recieved one!!!! Forcing me to file to have a hearing. I will probably pass away b4 that happenes because my last brain scan wasnt good.

I had to stop by Social Security to obtain a replacement copy of a form for taxes. I feared the…read morevisit because I didn't have an appointment but I really needed this document to complete taxes. As you enter, the security guard will go through any bags that you take in. He does ask if you have an appointment. I explained what I needed and he told me they could help without an appointment. Great! I was directed to the kiosk to check in and get my number for staff assistance. They were 5 staffers working. I noticed that service seemed fairly quick so I was hopeful the wait would be short. If the wait was long, I would have to leave for my other appointment. Numbers are called over a PA system and a board on the wall shows what number is being helped and which window. That's helpful. There is a last call for a number if you didn't hear the original call. About 40 minutes later, my number was called. I was quickly helped and received what I wanted. Not bad at all. Shared parking lot.

Highly recommended to come and visit this location they help me with what I need done not like the…read moreother location on 7th ave they were rude

First off, I would like to be able to speak to a customer service rep that actually speaks English…read more I could not understand half of what was being said by the agent. Secondly, the agent was aggressively trying to end the call without fully answering or addressing my questions. After waiting for 1-1/2hrs on hold, I was told to email a description of my situation to AZTAXHELP@AZDOR.GOV. What is the point of having a phone center only to have them not provide any help other than direct you to email someone else! Why do government employees always seem to be the least qualified for their job?

Had a question about a reduced refund. Contacted AZtaxhelp email. Received a series of encrypted…read moremessages back via Virtru asking for our social security number in order to proceed. Responded every time with our social security number with acknowledgement of our return message by ADOR. Also, of course, our social security number was on our submitted tax form. So, no luck with the site for our question. Finally called ADOR. The agent was helpful and resolved the issue. From our experience, forget AZtaxhelp and call ADOR directly for assistance.

Another automated system to navigate before you get some hyper-defensive, useless, employee who…read morewill not tell you what you need to know. The woman was skilled in obfuscation, bordering on rudeness. However, I finally maneuvered her into telling me exactly who I had to go to to start a particular process I needed to start. Otherwise, this agency appears to be a waste of taxpayer money. The AZSBN is basically a predator with no teeth that has been de-clawed so that it appears to actually be doing something FOR the public. In actuality, they are there to deflect and frustrate the public from obtaining information and/or filing complaints.

NOTE: this review was meant to be posted more than a year ago. I still suffer from PTSD…read more This board is a sham. Not interested in truth or protecting the public. Only in protecting the nurses even when they are egregiously wrong and dangerous. I was abused by a nurse, actually 3 nurses) in small town hospital in northern az. When I awoke from the anesthesia the attending "charge" nurse was very stern and angry, directing me to move myself with no help, from my recovery bed to a telemetry bed. Long story short (later I learned this) it had been about 4-5 hours after my surgery. I must have been "combative" or arguing during the preceding hours while I was recovering. I have no awareness of this. "J" was so angry and forced me (70+yrs old and a heavy woman) to use what little strength I had to try to slide myself to another bed with no help. I had just had pacemaker surgery and was told NOT to move or stress my left arm. I couldn't move without using that arm and was crying and begging. Saying "I can't." I was pleading and crying. I couldn't understand why she wouldn't help and even threatened me with calling "security" -whatever that meant. I wasn't threatening anyone. In my addled anesthesia drugged brain I feared someone coming in and dragging me off to jail. So I pushed off with my left arm but still couldn't move. The result was major damage to my surgery. (One pacemaker lead shifted and started "burning a hole in my heart wall" ) There were 3 nurses in the room. No one would help me. Later when questioned They all stated I was "yelling? Or cursing? Well, I'm sorry if I was but I have no knowledge of that. I only remember being told to change beds, begging and crying. If any one of them had half a brain they would recognize that up to that time I was still under the affects of anesthesia and unaware and not responsible for my actions. This sometimes happens as a bad reaction to anesthesia. ( My husband was "combative" after surgery and he normally is NEVER is argumentative. )The damage has required THREE additional surgeries to repair. Hospital took no responsibility for this. The final two surgeries (In Scottsdale) required specialist nurses present to protect me from my the PTSD as a result of the abuse. Funny thing is-the board of nursing employee who handled my complaint is the one who recognized the possibility of my being under the affect of anesthesia. She told me patients can be combative and not aware. She Pretended to be very supportive. She pretended to write up a review for the hearing that would explain my case. That I was not responsible for my actions ans should have been treated with respect. She was so nice (ha!) deceived me into not attending the hearing in person. She said "you might wait for HOURS to be heard and need to come back the next day". So I zoomed at her recommendation. On zoom They offered me about 1 min or so to state my case (what could I say in one minute?). They instantly dismissed the case and unzoomed me. No appeal allowed. And it was a deceitful/ biased employee at the board of nursing who lead me down the rosy path to get the case dismissed. The charge Nurse had no discipline. What a joke. 3 dumb nurses once again turned loose on unsuspecting patients. Welcome to northern az medical care and the AZ Board of Nursing. My case was sent (by the hospital as required by law) as possible elder abuse to the Prescott prosecutor who called me then mocked me because I "deserved" the treatment I got because he said all 3 nurses said I was cursing. I was horrified. I don't curse in my day to day life. Ever! My actions were an anomaly. Drug induced. Really ignorant poorly educated (or scared/intimidated?) nurses. I have no idea. I was sedated/drugged/medicated. I behaved badly while under the influence of the drugs the doctor gave me. I had no control. (I ultimately did have great care by several Scottsdale doctors and hospitals. But this is about the board of nursing. The ultimate protectors. HA! Fakes. Baloney

Does no one know how to answer a phone it's like you guys are a company and you guys have all your…read moretease crossed and your eyes dotted just to make sure that you guys are running company and say that you guys are here for people when in actuality, you guys never answer your since Trump has been in office. You guys are always busy or due to high call volumes. You guys can't answer. You guys never answer a phone. It's like you're not here for the people anymore and you guys don't care. I am trying to renew my nutrition stamps, and you guys are trying to make me jump through hoops when all I should be able to do is push renewal but you guys don't even give that option it's there but you can't click it. I'm sick of this government and how it's being ran and it's not here for the people, but we all pay taxes when we go out to eat when we go buy things when we go and do things but yet we can't get help where we need it. And I put a one star rating because I had to put a star rating. You guys should be a negative star rating so as my star stands, it is standing for a negative one.

An hour wait to get questions answered, update an address since they are mailing my stuff to…read moreanother address. I got lucky the mail got forwarded finally. I'm not able to login cause this is pandemic benefit not normal application process. This is ridiculous! I feel bad for people do not have computer must call in every time.

Do NOT recommend. They pretty much just know how to fill out paperwork and don't really have an…read moreunderstanding of immigration laws and processing. I know that they aren't lawyers but they could at least know the basics. There are a lot of other similar businesses that have preparers that actually know about immigration regulations for example on my application they put that I have 3 dependents when I really only have 2. And even after I explained to Socorro why it's only 2 she still put 3. Hopefully this doesn't affect the outcome of our application but there's nothing I can do about it now. I recommend going elsewhere that it more knowledgeable and professional.

Pretty helpful place, but you need to know who to speak to and what to ask. If you dont have a…read moreclue then get one first.

I am utterly upset with the system. I sent an application in over two months ago. I was approved a…read moremonth ago but not my son. it was explained to me that with the DES system was not being updated because of Obamacare did not do it yet. my son's application had to be resubmitted to another company and we had a wait again. I just got the letter that my son was not approved with the exact same information that got me approved. we have a household of 3. when they submitted my application its stated a household of 3 and it was aproved as such. when they did my son they stated we did not qualify for a household of three but as a household of 2. I want to know why the exact same information got me approved as a household of three but my son denied because they state we are a household of 2. how is the government getting away with aproving the parents or only some children in a family and then the rest? It makes no sense that the mother is approved but not the child!

Super friendly, super easy. City water, I mean, I'll deal either way, eh? I have decided to head in…read morein place of calling 2x now. However, I apparently added my card for autopay late? Meaning, it was after the date they allow and they did not take my payment despite it being available to do so. It wasn't until I noticed a delinquency that I called. Crazy to me that I noticed by logging in and had to call to sort that out. So even though my autopay payment was added, I still had to call to pay. They've assured me that 'shouldn't' happen again.

I don't know why all the negative reviews. I had a question about draining and filling My pool and…read morehow it would affect My billing. I called the water department and was impressed that a real person answered the phone immediately and gave me all the information I needed. Thank you Ramona!