Unlike dealing with the third party (contractors) on the 800 number, the information housed here in…read morethe form of these actual agency employees is very good. With no accountability for what those contractors tell and / or commit to you on the 800 number, you will appreciate working with this office and its onsite employees. The entrance, lobby, reception and waiting area is poorly designed and understaffed. You just need to stay focused and not give up on getting to an actual employee with your questions . . . it will be worth it.

I am very disappointed with the customer service provided by Mayra at Window #11. She was extremely…read morerude, dismissive, and unprofessional. We have come to this office three different times, and every single time we have had the same negative experience with her. No one should be treated with disrespect when they are simply trying to get help. Her attitude and the way she speaks to people are unacceptable for someone working in public service. Employees in this position should be patient, respectful, and willing to assist the public. I hope management addresses this issue, because having someone treat customers this way reflects poorly on the entire office.

It was our first time going to the Luke Days air show, and we will never put ourselves through this…read moreagain. They were insanely disorganized, and unless you've seen the news stories about this you may think I'm exaggerating. We had a FOUR hour line of cars to get to the supposedly VIP parking. Yes, it was literally over four hours. We missed most of the day. They had ONE (1) person checking tickets to let cars in. Let me say that again, ONE person to let cars in. Ridiculous. Inside, security was a mess, nobody knew which carts or what we should take to our again supposed VIP spot inside.

I was at Luke Air Force Base for Luke Days 2026. My time was mostly spent on the tarmac looking at…read moredisplays and watching the air show flying demonstrations. I just wanted make the comment that every military person I interacted with was very friendly and informative. I'm not pro-military or anti-military. It is a job in the government and the people I met seem to enjoy their job. I appreciate the work that they do. Thank you Luke Air Force Base for hosting Luke Days on even years.

I had the pleasure of meeting with Van today who was so pleasant t and professional to work with…read more This may sound kind of weird, but I had an absolutely wonderful experience today. They were on time for my 8:30 am appointment . The Customer service was great and it only took about 15-minutes to get me completely taken care of and on with my day.

Called yesterday twice was informed to call next day, now I'm on hold for almost 2 hrs. We have to…read morebe prompt when giving things to the IRS but in return it's inconsistency and lack of service. But again when they want something it's a must. Broken system this is.

I cannot imagine a worse experience. Avoid this location at all costs. I had an appointment for a…read moresimple marriage name change for which I FILLED OUT ALL THE INFORMATION ONLINE, yet was told the appointment wouldn't help. After waiting an hour in the general queue, the staff was extremely rude, passive aggressive, and entirely unhelpful.

The office is centrally located on 7th Ave and has convenient parking . I would visit this…read morelocation if needed. However, since the pandemic much has changed and this 2025 a lot more has changed. I was very disappointed with my last visit 2weeks ago. They have a sign posted (registered appointment line up here (left side) and non registered appointments line up here (right side). I drove a senior to the office and there were no lines, she only needed an award form. The representative on the phone said go in and explain what you need. To our surprise and dismay both security officers turned us away and said go online and make an appointment. One of the main issues is many seniors are not technology savvy and need a human being to assist them. Immediately I had to call SSA, wait 15 minutes (thank goodness), to ask the representative to mail her the form needed. I will say it has enough security features / barriers inside that you can't just walk in. The Front office security definitely needs to show a little more respect and kindness and towards people in general entering the office. Yes, I know they run into people who are aggressive, upset and have bad behavior but they should not taken that attitude towards everyone else who arrives for assistance. Sadly the government is starting to make all federal agencies worse. Jesus help us

Home of some very big tourist destinations like the Talking Stick Amphitheater or the Cardinals…read moreStadium, this city definitely can draw a crowd. Though, I feel like they can do better crowd control at events personally. It's a fairly clean and safe city from what I have seen, and I think if the events handled more efficiently I'd rate the city 5 stars.

The City of Glendale in the downtown area seems quite deserted. Many storefronts are no longer…read moreand all you have is vacant places. The government and official buildings are kept up. The other parts of downtown are in need of a make over. There is free street parking.

This department needs some experience and seniority. I saw tons of new age younger officers with…read morelittle guidance. Be nice to see some more experienced people here protecting the community. Not all bad guys few bad apples but all in all pretty good young bunch.

I was in an accident today at 6pm . Loop 101 exit and 67 th Ave. called 911 for assistance but they…read morenever came...NEVER. Finally exchanged information, which I'm hoping is correct since police would not give us assistance. Thank you Glendale Police Department , but they can show up in large groups to donation events this time of year.

So I moved to a new place and it was finally time to check out the services offered in my new city…read more While I did not like my old neighborhood I loved being a city of Phoenix resident. I was a Phx resident for over 20 years and the services in that city are outstanding. I knew it would be hard to beat their library services, which are gorgeous facilities and well stocked. With that said though, Glendale has a reciprocity agreement so now I can use both. YEAH! When I arrived at the 59th location I was treated well and greeted by a friendly librarian who signed me up and did a great job explaining everything. This is a smaller branch and not as large or well stocked as the Phx locations but the facilities are very nice. It will do just fine. What was really fun was on the way home driving out of the parking lot I got to stop for a Peacock crossing, I was like, "Waaaaaaaaaa?" Then I realized they were out walking from the nearby awesome park they live at. So fun and cool!!!! Weird to have to stop in a parking lot to let Peacocks cross living in Phoenix Arizona and all. lol - I hope when you are there you watch out for them. I keep thinking most people might not expect them and might hit them if they drive unsafe. I would go back to this branch just to see the Peacocks. Ha!

Love the kids area as the teenage area. Keeps the library free of distractions while allowing…read morefamilies to bring their kids. My kids favorite part is the chickens, turkeys, and peacocks hanging out by the parking. Too bad their hours are short. Many days during the week they don't open until 1:00pm

Well, done Representative Franks! Bravely standing up against corruption in government!read more

Alittle complicated but all worked out. Very professional people and friendly!Definitely would…read morerecommend!

Took 2 cars in for emissions check at the Surprise facility. Both Al and Hunter were very good to…read morework with - efficient with great positive attitude. Made the process a pleasant experience.

Not a bad place for a convention lots of parking and AC inside but honestly, I felt that for what…read morewe paid for the convention center was barely full for all weekend because of lack of advertisement and we still paid $1100 for three days and only got three leads for our business. There was literally deadness inside.

Boxing event that my daughter participate in…read more Event was well organized Staff was friendly Bathrooms were clean Semi full bar available This was a fun event to attend and a nice venue