Ridiculous. 2-3 hours wait time for scheduled appts, then moved to examination room where you wait another hour. But if you are 10 min late, forget it they won't see you Hard to get in. Dr is rushed, doesn't remember diddly about you. They are too busy to give you care or treatment. You'll get delayed and put off for ages while problem worsens and worsens. Front desk staff is rude & condescending. I was happy with them in the beginning, Drs are competent, but they took on way more patients than they can handle. They'll tell you they are going to do this treatment or that imagining, but it won't be done. You have to call back again & again. They'll say they're going to call you but don't. So busy that they've become heartless to your suffering. read more

I am so happy I "stumbled " upon this office. The staff is friendly and caring. Dr. Hall knows his stuff and will give you great care and all your options. Ortho is like OB though, prone to emergencies, so you're likely going to have a wait. Be patient they will give you the time you need too! read more

Their patient load is probably double what it should be to provide a good quality of care. They are one of the only orthopedic providers in the White Mountains and they are overwhelmed. Dr. Reagan repaired my husband's shoulder and so far he has been very happy. He was very detailed and did a great job on the repair. He also has a good bedside manner. I tried to get in with Reagan but he was booked for four months, so I ended up with Brimhall, who was only booked two months out. Dr Brimhall is very rushed. During my appointment with Dr. Brimhall, he was interrupted multiple times by his assistant with questions about other patients. A parent of a patient ambushed him in the hall to ask questions, and he had to remind himself multiple times what he was doing as he would start back with me. He was told several other coexisting medical conditions in previous appointments, and they are all documented in my chart, but I had to remind him when he told me things that were Contradicting my medical history. He simply has too many patients to keep it straight. I was supposed to have an injection in my hip today but his assistant could never tell me a definitive time, so I have been sitting around waiting all day for a phone call which I don't think is going to happen. I cleared my schedule and at some point I think I'm supposed to be at the surgery center but no one can tell me when. I believe them to be competent doctors, however I feel that they are pulled in too many directions. i regret starting care with their office, and I wish I had gone to an orthopedist in Phoenix or Tucson. The drive would have been inconvenient, however I don't think I would've had to wait so long for care so it would have been a about equal. read more

If the doctors weren't as good as they are I wouldn't be coming here. Their office is a sh*t show. Wait times are ridiculous, doesn't matter If there's 20 people in the waiting room or 2 they are slow, the staff is unprofessional and rude. I just wish they would improve their office and the way it's ran. read more