This place is FANTASTIC! My mother has been there for two years now, and loves it. She has…read moreadvanced Parkinsons, and the care she gets from the assisted living side is wonderful. Everyone is SO caring. I have to say the entire staff is exceptional; the dining hall staff, the room maintenance and laundry people, the nurse, the hairdressers, the hands-on caregivers, the drivers, the event coordinators... and the many I have not listed. You can be sure you or your parent will love it here; I have not met one single person either on the independent side or the assisted living side, who is not happy living here! Go visit this lovely home and talk to everyone, especially the residents. You will be glad you did!

From the owner: Nestled between Show Low and Pinetop, Solterra Senior Living, White Mountains offers a variety of…read moreactivities and special events to engage the active, older adult. Our guests, their families and friends may enjoy a leisurely stroll around the pond, relax on the patio or watch hummingbirds dart about the garden. Leave the daily household tasks to our friendly team and enjoy the carefree lifestyle you deserve. Your independence is the hallmark of Solterra Senior Living, an alternative to nursing home in Lakeside, AZ. Here, you will discover that loving kindness is abundant. Our caring team and guests soon become your extended family, creating a safe and nurturing environment that caters to your needs

I just wanted to leave a glowing review of this place, and all of their employees. We had my dad…read morethere for a while before he passed, and I cannot believe how accommodating they were to me and my family! The entire staff, from manager on down, were so very kind to us and our sweet dad! They spent so much time with us and with him, they made us feel so welcome, like we were valued and loved! There was excellent care given, both day and night. Of all the places on the mountain, I would rank the Carriage House as Number One! Thank you guys, from the bottom of our hearts, for your kind service and acts of love you showed our dad in his last days. Truly a wonderful place and experience. Thank you, to each one of you!

Their idea a care and daily activity is to put residents in chairs in front of the TV and leave…read morethem there. And when the chairs get soiled and soaked with urine the chairs are moved against a wall. Never in a rush to clean the chairs or change the residents hence why it smells horrendously. If you care about your loved one and want them to receive proper and decent treatment please don't put them at the Carriage House in Snowflake Arizona.

I cannot thank you enough for the service you provide. My entire family was panicked and tearing…read moretheir hair out for weeks trying to figure out a supportive, economical, and socially appropriate housing solution, and Kylee figured it out in less than 48 hours. We would have never found this perfect situation without you. You are an absolute angel!

Kathy Trujillo was a huge help with placement of my father in assisted living. She was very…read moreprofessional, quick to respond to questions, and very knowledgeable.

absolute horrible place. while there are few people that actually do their job, there are a lot of…read morestaff who tell other staff members to violate their license. there are also CNAs who will go into a residents room turn off the call light, and just walk out. i quit my job here because of conflict with nurses trying to get me to hoyer by myself, or CNAs not believing that I changed a resident so they go into the room ant literally ripped of their brief and pants. or getting swore at by a CNA because there was dry blood in a brief that I changed about an hour ago and it was from a catheter OF WHICH the nurse on duty knew about. I absolutely love being a CNA. but if a place of work jeopardizes my license, it's not worth it. the quality of care is also HORRIBLE! I've heard from so many residents at Haven that 9 times out of 10, CNAs don't take proper care measure. they dont engage, some don't even change briefs. our people deserve better than this. both residents and employee. Thank you for your time.

This is a rehab/ retirement home. My great grandmother of 92 had a stroke a week ago. When she…read morecleared icu we were able to get her sent here. So far our first week here has been pleasant. All the staff, therapists and nurses are very friendly, courteous and attentive to all our worries and questions. They've been more than understanding and willing to work with us. We had heard rumors of the night staff being rude and rough with their patients. We only had one run in that was similar to the rumors. Other than that particular night, we have had no issues or complaints since then.

The new manager is kind to the patients, addresses problems as quickly as possible, and is an…read moreoverall great manager.

The type of care that this facility is nothing like what they advertise !just five months ago they…read morekilled somebody's father and my mother was just readmitted into the hospital after being left there for 7 days something needs to happen before more people die this place kills people they don't care if they kill people they blame it on the family members the staff is extremely underqualified and all they do is stand around and talk they ignore patients they ignore family members every time I go in there there's either someone screaming for help or just someone screaming the only thing that has changed about this place is they covered up the smell of pee and feces !! I looked up how the state inspector graded this place , and I think the only reason why those doors are still open is because they pay their huge fines that the state gives them but State instead of trying to just make money off of them needs to shut them down cuz they are detrimental to everyone that walks through those doors health DO NOT LET THE HOSPITAL OR ANY DOCTOR SEND YOUR LOVED ONES THERE UNLESS YOU PLAN ON STAYING BY THEIR BEDSIDE 24/7 TO MAKE SURE THEY DON'T GET HURT AND TO MAKE SURE THEY GET THE RIGHT TREATMENT OR ANY TREATMENT

The entire staff was welcoming and very personable. The care…read morewas exceptional. My father was well taken care of and I appreciate that so much.

I waited for hours in the emergency room for care while my appendix burst. Horrible horrible…read morehorrible!

The were assigned home health and physical therapy after release from hospital for knee…read morereplacement. Very poor experience, nurse was sweet but only came two times in 3 weeks. Physical therapy did one intake evaluation, one session lasting 10 minutes and immediately started pushing for movement to put patient although I could not drive or walk more than 20 ft without being winded. Their follow up to complaint was just as lacking.

Nurse Fluer does a great at her job she goes over and beyond making sure her patients are well…read moretaken care of,She is such a hard worker and cares for her patients as if they are her own family I would recommend her.She really listens to all the needs and gets the job well taken care of has a big heart!

As one who has had my hips knees and shoulders replaced 2x. I couldn't give a higher recommendation…read moreto anyone then this. They are the Best PT clinic on the mountain here in the Show Low area and one of the very best in Arizona. John Antoni PT is an amazing highly skilled and knowledgeable PT as there is. The staff is very kind and compassionate. I'm very grateful to have had Mr Antoni's clinics to help fully recover from my surgeries!!!! They are the BEST!!!

My wife and I have been to many PT's. New Horizons is by far the best. John know and understands…read morethe body and skeletal connection better than most medical doctors. He is skilled beyond words I can explain. Others give blanket exercises, John designs exercises that solve and correct the issues. I can't say enough about John and the staff. The BEST.