Have had a great experience with Rhonda one of the physicians there. She listens, she's nice…read more But I had a horrible time with a male receptionist named Kingsley. He had such a bad attitude, and I felt like he was being so rude to me. I hope I never have to deal with him again when I call.

I liked Dr. O! I came in with a few issues and by the time I left, I had a list of next steps and…read moreactions that I needed to take! It has helped me so much!! Thank you Dr. O!!

Very pleased with The Hatfield Medical Team "Follow Up Program" phoning occasionally to check on my…read moreMedical conditions or questions. Twice a Medical Team member phoned me and it was perfect timing because I needed a Prescription sent to Pharmacy & the 2nd phone call I needed an Appointment to see Dr. Kirit Patel in Mesa. Dr. Kirit Patel is so good at diagnosing my Issues & attentive to my questions about newest Medicines & treatments. I recommend Dr.s Kirit & Daksha Patel for Physicals & attentive medical care. And recommend The Hatfield "Medical Team Follow Up" phone calls checking on my medical questions or needs.

I started going to dr. Charina Tecson. This office was wonderful, the staff was ALL friendly and…read moredr. Tecson listened and very attentive. Then when dr. Tecson went into a personal medical leave, her office joined Hatfield and I've been seeing Michael NP 2x now - for annual check up and for covid. I'm very glad that the transition was smooth and the staff at Hatfield were just as friendly and attentive. Michael was amazing the 2x I'm interacted with him. In dr. Tecson and now Hatfield group, they partnered with Labcorp and has an on-site staff for blood test. Now, that staff is AMAZING too. Desiree is great with blood drawn. All in all, I absolutely recommend this practitioner!!

I was a patient here for a few months, just for routine care/medication prescriptions. However, a…read morelittle more than a month ago, I got sick and went to Dr. Woodham to be seen, at the time for a sore throat. My strep and flu test were negative, so she said it just seemed like a bad cold. A few days later, I had developed a severe cough. I ended up going to the urgent care to see if I could get a chest X-ray. The urgent care I went to didn't have an X-ray tech that day, so they couldn't do much for me. My cough got worse and I called Desert Life primary care, letting them know that my cough had worsened and that I felt like it was in my chest, but they didn't have me come in for an appt. The day after, I went to the urgent care again, and they determined that I had an Upper Respiratory Infection. A few days later, I schedule a Telehealth appt with Dr. Woodham because my cough wasn't improving, I couldn't sleep, and I felt pretty awful. I had pain in my chest and felt like I had strained a rib muscle from coughing. She said it was just a bad virus going around. I asked if I should be concerned about getting tested for Valley Fever or anything else, but she said I would "be a lot more sick and coughing more" if I had something like that. She did send me for a chest X-ray however because of my chest pain. Two days later, I had another Telehealth appt with her to discuss the results of my X-ray. My X-ray didn't show that there was anything in my lungs at the time, so she just told me again that it was just a bad virus and basically that I just needed to wait it out. At that point, I was barely sleeping because of the coughing. She just offered to prescribe more medicine, but I felt like she seemed impatient with me and with me continuing to be concerned that I wasn't getting better. Two days after that, I became even more ill, with nausea, fever, chills, and zero appetite...and the coughing was REALLY bad. I decided to go to another doctor because I wasn't happy with the care at Desert Life Primary Care, and I also felt like Dr. Woodham didn't care about me as a person. As soon as I went to another doctor, after listening to my lungs (which Dr. Woodham never told me I should come into her office so that she could do that..), they immediately determined that I had severe Pneumonia. They also did a blood test to determine the cause, and put me on very strong antibiotics. They said that if I hadn't gotten on antibiotics when I did, I most likely would have ended up in the hospital. Turns out, after the results of my blood test came back, I had bacterial Pneumonia, and the type I had is commonly called "Walking Pneumonia". All in all, I was very ill for a total of almost a month, and from all the severe coughing, I ended up fracturing 2 ribs and the cartilage around my sternum had damage to it. I'm currently waiting on a CT scan for that. I called Dr. Woodham's office recently to ask for the results of my initial lung X-ray and I mentioned to the woman at the front desk that I ended up having severe Pneumonia and that I went to another doctor. The front desk woman didn't even offer an apology or anything, but was super short with me and told me that everything I had access to was on the portal. During the entire time, no one in Dr. Woodham's office ever followed up on me to see if I was ok, after they didn't hear anything from me after my last Telehealth appointment. I will never be a patient there again, and I am very unhappy with how the entire ordeal played out.

Desert life primary care mislead us on the amount of product we would get for our membership. We…read moretherefore canceled our membership before receiving any product or service. However, they still charged us and refused any refund or to at least give us our first month product we rightfully paid for. There was a clear misunderstanding from their staff , yet they refused to work with us for their poor communication. Their customer service is terrible. They are greedy crooks. I would not recommend them to anyone for any reason.

This rating is specifically for their rude schedulers. Every time I have made an appointment it's…read morelike I'm inconveniencing them. And they treat me like I should know everything already. Today I called because I had a call saying I needed to come in but there's no point because I'm not needing this office for my follow up on a recent biopsy that was done elsewhere so I called confused and the lady was so rude about it. Like super annoyed that I was like uh do I need to actually make an appointment because there's no point for me. She practically hung up on me too. Excuse me for being confused. Also this place's height ruler is wrong. They said I was 5'3" I measured very carefully at home and at the Banner Cancer Center and they both said I'm 5'4"... I don't know how you can be a doctors office with the height hung incorrectly on the wall but whatever. The doctor I see and the nurses have been nice enough. Seems like they are resident doctors but I do like that I can get in quickly and not a long wait for an appointment. Super annoyed that they referred me to a place that doesn't even take my insurance so I had to look for my own place and wait for a referral for that. It's annoying that they can't refer places that are within my insurance network like why can't they have a search engine for that... maybe too advance of technology I guess. Not looking forward to making any appointments since the receptionist team are full of attitude. I want even rude but I did speak like I was confused. Not necessarily a super cheerful tone but wasn't a biotch either. Didn't deserve the sass which is why your place is getting a low low rating. ‍

We have no complaints with Dr Richard Dinsdale. He is the best doctor and we love him. We have gone…read moreto him for 5 generations. But, his billing department is the worst we have ever had to deal with. In January my husband changed his insurance company from UHC to Imperial Insurance company. He walked in for his monthly appointment and informed the office staff of the change and they took a picture of his card. Now in August we got a bill for $700+ of unpaid medical bills. They had been turning in the charges to UHC...the wrong company and of course they denied the charges. I have talked to the office several times and left messages to resubmit the charges to the correct insurance company which is Imperial Insurance Co. Yesterday my husband went to see Dr Dinsdale and they denied him entrance because of his bill. Now they have been sending his unpaid bills to Medicare. He explained that he does not have Medicare, he is not old enough for Medicare but they argued that he is and he has it now...but Medicare denied his $700+ unpaid medical bills ... BECAUSE HE DOESN'T HAVE MEDICARE BECAUSE HE ISN'T OLD ENOUGH. All they had to do is resubmit his bills to Imperial Insurance Co like it was supposed to be done in January then he wouldn't have missed his monthly appointments 3 times. We pay good money every month to Imperial Insurance Co and his card that they took a picture of has Dr Dinsdale's name on it. This is just insane!

I was very impressive with the service here…read more You can walk-in and get quick service. Especially the day that I visited no queue to wait so I got the exam right away. PA Jame was very nice and he gave me a lot of advices. Another thing I likes about this clinic is when you go to their website you can get the list of estimate price. Also I like that they open 7 day a week. It's very convenient and you can buy medicine at the next door. Plus if you have Fry's member card. You'll earn the point during your visit too. How cool is it !!!!

I normally really love the little clinic. They have little to no wait time and all the nurses I've…read moreseen have been awesome. But I recently wasn't feeling well, having had flu symptoms for three days I called to see if I could be treated and was told yes over the phone but when I came in it was a different story. They had no idea what to do with me. I was told all the same stuff that I had already read online and was sent out the door being told that if I didn't feel better in a few days to come back or go to the ER. Serious waste of my time & money so I was pretty disappointed. My advice for the going to the little clinic: they are great at minor illnesses: colds, ear infections & physicals. If it's something more than that I would go to your regular doctor or urgent care. Otherwise it's just a waste of your time and money!!

We found Dr Stacey Mickey after moving to Arizona 2 years ago. She's our family doctor now and we…read moreare so happy we found her. She's friendly, knowledge and takes her time. Nicole in scheduling is amazing too! Great officethanks so much!!

Dr. Mickey is amazing! I've been seeing her for almost 4 years now and she has been great. Always…read moretakes the time to listen to my concerns and answers all of my questions. She is very knowledgeable and makes you feel right at home!

Dr. Lawson is a wonderful doctor! I've been going to him for about 7 years now.. He has a great…read morebedside manner, easy to talk to, very knowledgeable & patient! He doesn't rush through the appointment like most doctors do & he's always happy to answer any questions I may have which is usually a lot

I have hated doctors my whole life. When I turned 50 I found one in Riverside, California that I…read morethought was God himself. Then I had to move to Mesa, Arizona. I had been to a couple doctors with no luck until Dr. David Lawson. Just meeting him and seeing his demeanor and then came the general overall attitude came through. I told him I wanted a straight shooter and no bull shit, sorry ladies, if I have something or something is wrong just tell me, none of this we can try this or that. If I am gonna die, just tell me when. So if you want a doctor that won't pat you on the head and say everything is gonna be justn fine, this guy is your doctor.

Let me first start by saying I do like my doctor, Dr. Tinsdale I see here, she gives geninuine,…read morequality care. However, the communication here is seriously lacking. I can never get a hold of her medical assistant and when she does call back she calls at a time when I am at work and cannot answer my phone. A message is left. I call back, get the call center and of course, she is not available and does not call back until the next day when I am at work, and the cycle starts all over again. The responses on the portal are not timely or helpful either. It is so hard to get an appointment with your provider as well. I am sill waiting for the results of an x-ray I had over ONE WEEK AGO! Portal message sent regarding the results- NO communication from them about it. Ugh. The only reason I keep going here is because my doctor is good, just the communication sucks!

Dr. Manzano's practice is very shady and dishonest. My wife went in for a follow-up appointment…read morerelated to some blood work that was performed. Upon arrival the staff told her there were complications with the blood work and another draw would be needed. As result Manzano's office told my wife her follow-up appointment could be virtual and there would be no charge. She had her follow up appointment virtually and Manzano's office submitted a claim to insurance for a $276 office visit. When questioned about why this is, Manzano's team said my wife appeared in office that day and the appointment was beyond the scope of a simple follow up. This couldn't be further than the truth, as my wife had a full patient schedule the day of her virtual follow up in Phoenix. It would physically have been impossible to do her job and travel to Mesa that day. Her phone record shows a 5 minute call to the virtual appointment. Manzano's team said they will reprimand the employee on their team that promised the follow up appointment at no charge, but refuse to honor their employees word. An employee is the face of your company, the fact that they said they would reprimand her validates the complaint. Manzano's office (Tiffany Weber) says we have to file a grievance with United Health Care and their office continues to hang up citing that a firm tone is "rude" because that is what dishonorable people do. I would caution anyone from relying on this practice for their healthcare. The only thing they do is make your blood pressure rise. They don't take their oath of "Do no harm" seriously. My health suffered due to the stress of making literally over a dozen phone calls spanning months trying to remediate this bill. But no one wants to get on the phone or return your call. They just throw a coded charge against your insurance and you have to fight tooth and nail to get what you were promised to begin with.

This was not a pleasant experience. I had expressed my fear of chiropractic and being a new patient…read moreto the front desk when I initially called. I filled out the very lengthy intake documents online taking special care to make sure my symptoms were listed and accurate when I got into the office. One of the first things they ask for is money upfront, which is odd... $84. I paid the money and was called back to my room. The woman who was doing my initial intake, said, "so you're here for back and neck pain. Where does it hurt in your back and neck?" I said, I'm not here for back and neck pain, it does say on the forms I filled out She flipped through a bunch of forms and says "so it gets worse with anxiety and stress?" I never said any of these things... So I asked her, "do you have the right chart in front of you?" Now this woman with plenty nice, but when she left, she did not come back right away. This gave me a bad feeling, they didn't even know who I was or which problems I was coming in for. I stopped at the front desk and asked to be refunded my $84 as I wasn't seen by anybody. The woman at the front desk said the manager would be calling me. Two hours later, I called and left a message to see when that would be credited Then around 4 PM. I called and was told the manager would call me before the end of the day. I have yet to speak to the manager or see any indication that that amount had been credited. I did not like this place , hopefully you will

Highly knowledgeable, caring, professional in a casual setting. Appointments on time, no rushing…read morepatients thru treatment. Doctor Short leads the team....a very affable & knowledgeable staff. Camille gives a pleasant welcome, & you are quickly escorted in for therapy. I can gives them 5 out of 5 stars.

Compassionate, highly competent care. Two visits convinced…read moreme to continue with this wonderful team of providers. From the moment you enter till you walk through the exit, you are treated with respect.

This office is amazing. Rachael Buckley has been incredible to work with. She takes her time,…read moreanswers all your questions, crosses her T's and dots her I's. She is thorough, extremely knowledgeable, easy to get ahold of / communicate with and goes above and beyond. I have never felt this taken care of at a primary care office. The front desk staff are also very professional, friendly, prompt, and efficient. Can't say enough good things about this office. Thank you, Rachael, and Desert Star Healthcare.