Working with this company has been extremely disappointing and I cannot recommend anyone use them. On July 3, a monsoon storm caused damage to my property, which resulted in water leaking through the roof. Arizona Restoration Pros did good work with the mitigation, and they were able to come out on a holiday and get the fans put in to dry the water damage. The workers were professional, however, they did a poor job taping up plastic barriers, which caused damage to my paint in my kitchen. The employee who put up the plastic told me he didn't have the proper materials for the plastic barrier because it was a holiday and he assured me the company would fix the damage they caused to the paint. Approximately two weeks passed before I heard from the restoration manager, who did come out to the property to assess the damage and made a quote based on photos. This resulted in incomplete paperwork being sent to my insurance company. At no point did they provide clear updates or realistic expectations. Communication was consistently poor, and when we did finally hear back, the responses were vague and unhelpful. It is now September 25, nearly three months after the incident. I spoke with Paul, who took over the personnel had been the restoration manager. Paul said he had taken over for "multiple people" which led me to believe the company is disorganized and either fired many employees or had many quit. Paul told me today that they cannot schedule my repairs for six months. How they did not know they were booked out that far is beyond me. What should have been a straightforward project turned into a frustrating experience due to their lack of professionalism and accountability. If meeting deadlines and having reliable communication are important to you, I would strongly recommend looking elsewhere. read more

Arizona Restoration Pros - Water damage - Damage Restoration Near Me

I do not recommend Arizona Restoration Pros or any of the other companies run by the owner, Paul Redman. If I could give zero stars I would. We hired them to rebuild 2 bathrooms and an HVAC closet after a flood and water mitigation. From the time I gave them the initial 50% down to when they were finished was 4+ months. All together about 110 sq ft of room space. It was one month from that initial payment when they actually started work. During that time they paraded 4 different contractors through the house to get a quote for them to do the work. Before starting work the owner emailed me and informed me that my materials budget for tile was $1.25 per sq ft and that our budget for two vanity replacements was $1000 combined. "We have clarity," he said. This seemed very, very low given that the overall budget for everything was $30k so I got with my insurance to break down the actual material costs from the estimate. Turns out that we had a budget of $5.47 for floor tile and $6.82 for shower tiles. The overall material budget for the vanities was actually $2186 ($202.45 per linear foot @ 10.8 feet total). I have emails from both the owner and insurance and the .esx estimate file that backs this all up. Once actually started it was mostly 1 person and he rarely worked a full week. At the end of the day they only spent about 260 hours in the house over the 10+ weeks. This could have been accomplished in 5-6 weeks working a normal 40 hours. Because of the materials budget thing I tracked every second they were in the house which was a chore but I felt it was necessary so I had ammunition if they were to try and collect "labor overages" in the end. When we were wrapping up they tried to make me sign a "non disparagement agreement" which they tried to claim was necessary to close out the project. Again, I do not recommend them. Stay away. read more

I wanted to give an update and recognition to Arizona Restoration Pros. and Desert Pro Remodeling. Billy Martin helped our family out immensely in dealing with our claims adjuster and getting everything set up for the re-build of our damages to our home. Billy was thorough, professional, and explained everything in detail as to the damages to our home. He saved me a lot of headaches when dealing with our insurance company. Mike Burros was also very helpful in getting everything set up and made the beginning and end to our repairs a simple easy process and both Billy and Mike are some of the best people I have dealt with in a long time. Thank You Billy and Thank You Mike for making this one of the best experiences we have had with any company. We also want to give a huge Thank You to the Desert Pro Remodeling team that came in to complete the repairs to our house. Edward Stewart, Jeremiah, and James are some of the most dedicated, hard working individuals I have seen in quite some time and it showed in the quality of their work. They were very patient and thorough in every step of the repair process and I had no doubt that the end result would be awesome as after talking with them over the three days that they have a genuine love and passion for what they do. You guys rock! Thank you from the bottom of my family's heart! We will definitely go through these companies in the future for any jobs/repairs as I feel they are all highly dependable and a company you can trust. read more

When I returned from out of town to discover my ceiling had collapsed from severe rain damage, I called the first company that came up in Google. They had good reviews too. I will point out that they responded quickly & helped mitigate my disaster. They even offered to argue with my insurance adjuster over denying my claim. Then all of a sudden they stopped returning my phone calls & ignored my texts. I can only assume they lost the fight with my insurance because they never responded to me again. They could've at least called me to inform me of the outcome. Meanwhile I have a 8 ft. x 3 ft. hole in my ceiling that I could've started repairing but instead I was waiting for them to call me back. The last I heard from them was February 15th. They also left their large dehumidifier in my house which is still sitting there now. One of their employees called me on February 19th asking if he could pick it up but no one was home that day. He referred to it as a "dehu" in a questioning manner not even knowing what the piece of equipment was called. I said, "you mean the dehumidifier?" & he still didn't know what I was saying. I told him to come back the following afternoon when someone would be home, but I never heard from them again. I always communicated in a calm, reasonable manner so I'm not sure why they kept ignoring me until I went away. Just inexcusable, poor customer service. Even though your disaster is very upsetting, it would be worth it to stop & breathe so you can do some research. Edit: It took them until February 26th to finally get back to me but they are now helping me with trying to get the insurance to honor the claim. read more

Arizona Restoration Pros - Collapsed ceiling before they arrived. - Damage Restoration Near Me

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Do not use these guys. They will promise you a job to be completed in 4 to 6 weeks and take literally months to get anything done. Then when you fire them, they threaten to sue you instead of taking responsibility for doing an incomplete job. Be forewarned. read more

Using this company was a disaster! I'm a retired Registered Nurse and have watched many people face disaster and challenges. We expected that this company who are there to help us in a disaster would provide professional and supportive assistance with INTEGRITY. Instead we were faced with being told they would write up an "inflated" invoice for the insurance company because insurances aren't great at paying a "full claim". They also told us, after we had payed them thousands out of pocket, that they would THEN wait out to see what insurance paid and would then reassess our invoice. After insurance (State Farm,btw) paid us only 27% of our costs Paul Redman, the owner, harassed us for full payment of the "INFLATED INVOICE". The charges for what his company did were so high for what his company did. This is a company not to be trusted and certainly lacks integrity. read more

Today we had a extremely pleasant experience with Danielle, from Arizona Restoration Pros. I called upon her for assistance concerning the removal of a nasty, rotten food odor involving a seven month old Whirlpool refrigerator. The compressor failed while we were on a 12 day vacation. This failure destroyed hundreds of dollars worth of food (which the manufacturer will not pay for) in addition to causing a disgusting odor throughout the entire refrigerator/freezer and our home. Danielle arrived on time, she was very helpful, courteous and provided us with a detailed report on her findings and recommendations. Additionally, she has very good communication skills. I would highly recommend this company and Danielle for your restoration needs. But I would not recommend purchasing any products that are manufactured or sold by Whirlpool or any companies which they build appliances/parts for. read more

Don't use them if you want your sanity and money. They did not finish the job and blamed the customer. But when I checked no communication was made. No instruction as to what time to be there or anything was made. No missing calls. No text until later. They did not provide the insurance with pictures when asked they stated they already did and refused to do it again. The insurance does not want to pay. Items were missing that we were told would be returned and items were returned that were said to have been thrown away with pictures of those items. When we presented the insurance with missing and more damaged items we found they refused to pay unless az restorations provided them an updated list but az restorations refused to have anything to do with it. The guys were nice but that's about it. They did not assist with the insurance claim or make it easy as it says in the description on the website. read more

It just the best company in to town I highly recommend it They are very professional fast and honest with the price range read more

Buyer Beware: We recently had a very unpleasant and costly experience with Arizona Restoration Pros, LLC. Paul Redman, Owner, holds himself out to be a restoration specialist but our experience is that they are a demolition and haul away outfit at best. We've spent many hours and over $6,000 with our attorneys trying to get satisfaction from the Registrar of Contractors (ROC) from the state of Arizona. This avenue turned out to be a dead end since the ROC organization apparently only polices whether work is done or not regardless of quality or ethics. The ROC didn't get involved with the quality of workmanship nor in the misrepresentations that were involved in our complaint. AZ Restoration Pros destroyed our kitchen with exceedingly sub-par craftsmanship due to the lack of craftsmen for each trade involved. We have had to pay thousands of dollars to another company to put our kitchen back as it was before Mr. Redman arrived on the scene. We have now filed a 150+ page complaint with the consumer fraud department of the Attorney General's office for the State of Arizona. I encourage you to investigate this company thoroughly before using them for anything other than demolition and haul away services. My advice: DO NOT advance them money read more

This company was very professional. They showed up within an hour of our call, they were very courteous and careful. We had water damage in our bathroom and closet ceilings and walls from some AC issues. They had all of the damaged material removed the first day, and dried and monitored for 3 more. They covered everything in plastic, sealed off the rooms with zippered covers, vented out the bathroom exhaust, and just went out of their way to make sure everything was done to our liking. Great job by the Water Tech Pedro and trainee Brandon. You guys get our vote for awesome! read more

The redaimation team did an exceptional job from start to finish. They were very polite an respectful of my want's and needs. They handled thier part of the process with efficiency and cleanliness, an concern and acknowledgment of my health. I am more than pleased from all of the people on the team. They all were a blessing. THANKYOU Jim read more

Paul and his team are a local gem to Tucson. They came and did an amazing job restoring our floors that have not been professionally cleaned in over 17 years! And man do they shine now! I can not thank Arizona Restoration enough for their time and efforts! We love you guys! Love, Tu Nidito Children & Family Services read more

I recently had the unfortunate experience of having a leak in my kitchen. I met with 3 local companies and chose to go with Arizona Restoration Pros (ARP). Paul's crew did a great job of demo'ing the damaged cabinets, flooring, walls and countertop. He uses a sub contractor for (Daniel) for the re-build and his crews were terrific. Communication and follow-up with their coordinator (Danielle) was always prompt and accurate. They were flexible in letting me use some of the tradesmen who did the original remodel on my kitchen (which was only about 1 year prior to this leak) and also accommodated some upgrades I wanted (where I paid the difference in cost). They also helped coordinate the work with my insurance company (USAA). All in all....I highly recommend ARP should you need this type of work. read more

I would not recommend this company to my worst enemy. They were to strip and reseal my patio saltillo tile. 3 phone calls talking w/Danielle, making sure that is what you do. They came out and power washed my tile and they also used a razor blade to take off some spots. When done the tile was slippery you could hardly walk on it AND several tiles are damaged with razor cuts in them. The rest of tile looks like it's all scuffed up. They came out the next day and washed it again, it is still slippery and looks discussing. It's a shame and embarrassing piece of work. A horrible mess. Brenda H. read more

We contracted with Arizona Restoration Pros to deep clean and wax the flooring for one of our clinics in the Arizona area. The quotes provided by Arizona Restoration Pros were timely and competitively priced. During the scheduling process, due to construction, we encountered changes and delays. Paul was flexible and understanding, accommodating a narrow window of available time. The final result was a thorough cleaning, completed on schedule without surprises. I would recommend Arizona Restoration Pros to others in need of floor cleaning services. This review was written by Uthona S. and gave permisssion for AZ resotration pros to post this comment on thier behalf read more

I hired this company to restore my Saltillo tile floors. They told me they could clean up the paint and a lot of old water damage without stripping all the way down to the tile. When the work was done, it was wet and looked good. I gave them a good review. After the work had time to dry and cure it looks exactly the way it did before they started and has additional steaks in the sealer they used. Instead of looking at it and trying to correct the problems they hired some collection agency out of Florida to call me and threaten a law suite and filing a lien on my property for the balance I owe them. Less than 25% of the total bill. The company in Florida was rude and swore at me with their threats and hung up on me. Not a good way to conduct business or correct a problem. I have left a message with the owner about how I was treated and that they should have called me to try to get this resolved before hiring someone in FLORIDA to threaten me. I have not heard back from him. Be very careful before you contract with them for work.... read more