Arturo Hoyos arrived on time was professional and did an absolutely amazing job on my carpets will…read moredefinitely be using Voda Cleaning and Restoration again

Poor Customer Service. I contacted this established 2 times, leaving messages, and could not get a…read moreresponse/call back from them. I won't bother them with a third time. To those of you who like them I assume it is because they responded to you. I can see my first inquiry may have gotten lost of misplaced but my second inquiry was lost also? Not sure why they won't respond to me but I moved on. I just want the company to know that they are ignoring customers. May check in on your employees?

I just have to give a huge s/o to JR with Titan Restoration; not only does he responds immediately,…read moreJR goes that extra mile and does an amazing job.

My mother's house had severe water damage,my insurance recommended Titan Restoration of…read moreArizona,they are an incredible team who do honest great work! My mother's home looks fabulous,they walk you through everything and explain step by step,no bull here!! From the bottom of my heart I would like to thank,Jose,Bob,Caesar and United Matinence,they are the ones who got the job done!!

4 rooms carpet cleaned. Pre-treated each room…read more Each room now looks like new carpet was installed that day. The machine had steam; which was nice. Cleaned up the tile with a mop where some of the steam went over the edge. He also gave us booties to wear to help keep the carpet clean while it's drying. Ronnie had a super nice and friendly personality. Very knowledgeable and answered all of our questions. Definitely recommend. 5 stars

They were great! Everything done the way they said and the…read moretech was super helpful, fast and efficient. Will be using them again soon.

My water heater burst and water went through many parts of my home damaging cabinets, walls and on…read moreand on. I called Quality Restoration and they were there so quickly and started immediately to dry up the property, remove all of the kitchen appliances and check the walls. Lem was great in helping me deal with the insurance company that, of course, wanted to downgrade how much they reimbursed me. Quality Restoration then did all the repairs and got things back in shape. They did a great job! Hats off to Lem and his wife Kristi for all their help!

I am writing this 5-star review for Quality Restoration as a happy customer. They just completed…read morerenovation/repair of damages to our home caused by a July 14, 2024 Tucson monsoon. Our neighborhood (the 85745 zip code) was hit hard by that storm, with lots of homes damaged - many far worse than ours. Our home was built in 1971, and has had multiple additions/renovations in its 53 years. The most significant damage from this storm was to the unwieldy 1971 era, 96" by 96" floor-to-ceiling sliding glass doors in our dining room (the storm bent the frame inwards and the doors were precariously left jammed in place), and significant water leakage through the 1971 era dining room window. Quality Restoration was able to replace the sliding glass doors, rebuild the wall to install a 2024 era sliding glass patio door, repair/replace the water damaged drywall/insulation below the leaking window, seal the replacement 2024 era double paned glass window, and repaint the dining room and the attached hallway. The job took four days (exactly as estimated/quoted). I will attach before and after photos here, but most importantly, I wish to add some commentary about the company and personnel. "Quality" is an incredibly apt name for them. They have all the elements of great customer service -- they listen to the problems, propose solutions, adjust for your budget, answer the phone when you call, communicate when things will happen, meet deadlines, quote cost before the job and stick to those quotes unless there are changes in the scope of work, and are meticulous about arriving when they promised, keeping the jobsite clean and leaving it clean at the end of the project. They don't cut corners. It's just all around "quality" work. Special shout out to Lem and Kristy Nash (owners) and Pete (the project manager) for their ability to adapt and work around obstacles and problem solve. You will not be disappointed if you use them.

Marc, Cary and Luis showed up at my house and immediately went to work. They did an excellent job…read moreon my ceiling, and they worked quickly and professionally and paid careful attention to detail. They made sure that everything was done right, and they kept the area tidy. I highly recommend them.

Marc, Cary and Luis textured and painted my garage and the end result was perfect. The job was done…read morequickly and the crew left everything spotless once the work was completed. I also appreciate their attention to detail with the entire job. Will definitely be using Pro Finish for any future drywall needs and would highly recommend them to anyone else needing drywall work.

Working with this company has been extremely disappointing and I cannot recommend anyone use them…read more On July 3, a monsoon storm caused damage to my property, which resulted in water leaking through the roof. Arizona Restoration Pros did good work with the mitigation, and they were able to come out on a holiday and get the fans put in to dry the water damage. The workers were professional, however, they did a poor job taping up plastic barriers, which caused damage to my paint in my kitchen. The employee who put up the plastic told me he didn't have the proper materials for the plastic barrier because it was a holiday and he assured me the company would fix the damage they caused to the paint. Approximately two weeks passed before I heard from the restoration manager, who did come out to the property to assess the damage and made a quote based on photos. This resulted in incomplete paperwork being sent to my insurance company. At no point did they provide clear updates or realistic expectations. Communication was consistently poor, and when we did finally hear back, the responses were vague and unhelpful. It is now September 25, nearly three months after the incident. I spoke with Paul, who took over the personnel had been the restoration manager. Paul said he had taken over for "multiple people" which led me to believe the company is disorganized and either fired many employees or had many quit. Paul told me today that they cannot schedule my repairs for six months. How they did not know they were booked out that far is beyond me. What should have been a straightforward project turned into a frustrating experience due to their lack of professionalism and accountability. If meeting deadlines and having reliable communication are important to you, I would strongly recommend looking elsewhere.

I do not recommend Arizona Restoration Pros or any of the other companies run by the owner, Paul…read moreRedman. If I could give zero stars I would. We hired them to rebuild 2 bathrooms and an HVAC closet after a flood and water mitigation. From the time I gave them the initial 50% down to when they were finished was 4+ months. All together about 110 sq ft of room space. It was one month from that initial payment when they actually started work. During that time they paraded 4 different contractors through the house to get a quote for them to do the work. Before starting work the owner emailed me and informed me that my materials budget for tile was $1.25 per sq ft and that our budget for two vanity replacements was $1000 combined. "We have clarity," he said. This seemed very, very low given that the overall budget for everything was $30k so I got with my insurance to break down the actual material costs from the estimate. Turns out that we had a budget of $5.47 for floor tile and $6.82 for shower tiles. The overall material budget for the vanities was actually $2186 ($202.45 per linear foot @ 10.8 feet total). I have emails from both the owner and insurance and the .esx estimate file that backs this all up. Once actually started it was mostly 1 person and he rarely worked a full week. At the end of the day they only spent about 260 hours in the house over the 10+ weeks. This could have been accomplished in 5-6 weeks working a normal 40 hours. Because of the materials budget thing I tracked every second they were in the house which was a chore but I felt it was necessary so I had ammunition if they were to try and collect "labor overages" in the end. When we were wrapping up they tried to make me sign a "non disparagement agreement" which they tried to claim was necessary to close out the project. Again, I do not recommend them. Stay away.

No need to call any other restoration company. Rich and his crew are everything a contractor…read moreshould be. Nice to work with, timely and very good at what they do. Save yourself the time and trouble and just call Rich or Kent @ Paul Davis Restoration.

From the owner: Water Damage, Fire & Smoke Damage, Mold Damage, Wind & Storm Damage, Contents Cleaningread more

Update to my original review. On August 27, the towel bar in my bathroom unexpectedly detached…read more Upon attempting to reattach it, it was discovered that the screws had been screwed into a hollow opening of the wall filled with a paper/cardboard material--rather than being properly secured. This concealed issue would not have been visible had the towel bar not fallen. As of 8/28/2025, the cardboard was removed by the owner, Roy who proceeded to explain "it was a quick fix," and the bar was affixed to satisfaction, however the method used to install it to begin with is unacceptable and raises serious concerns about the integrity of other completed work in my home. While I appreciate this being cared for, I was also asked to remove my review from BBB however, in good conscience, I wanted to document and share my experience in hopes of saving someone else from the same outcome.

Hard to have a shower/tub combination removed. Little Val and Jose did an awesome job.read more

Our homeowners insurance went through Poplin for water mitigation. The initial response for an…read moreestimate was fairly quick (next day), however when I was given a time they would arrive to begin the mitigation, they were several hours late. Once they finished the initial mitigation I was told they would get in touch with me on Sunday to remove the fans/humidifiers...fast forward to Thursday when I still hadn't heard from them. They finally got someone out on Friday, 5 days later than they said they would. At the same time I had contacted the receptionist about having someone out to also do a roof estimate, I was told I'd be called by end of business with a response - but you guessed it, 3 days later with no response I called back only to be told they were at least a month out with someone to get the roof repair estimate. Overall would not recommend; we only used them because that's who our insurance went through.

Hired poplin to fix some water damage in my home as well as stucco repair. Highly recommend!read more

While you hope to never have to call, Titan is great when you have an emergency restoration need…read more We had a kitchen cabinet bottom warp and called a plumber to see if we had a water leak somewhere. The plumber noted that our sink was "too deep" for the drain and said the cabinet damage looked old. His recommendation was to get a more shallow sink and move on. We knew the cabinet damage wasn't old, removed the bottom of the cabinet ourselves, and discovered mold and moisture. After some quick Yelp and BBB research, we called Titan. Their dispatch got me in touch with a supervisor so I could describe what was going on and get someone out to estimate / handle the work. Since we didn't have a flood, they came out the next business day, which was fine by us. Their price was fair for the work to be done, and we moved forward. We were very impressed with the work Kari and her team did. They set up containment around the area, removed all of the damaged materials, connected us to a plumber to fix what turned out to be a cracked drain (and who didn't suggest a more shallow sink!), and dried/air scrubbed the area for several days. Once dry and clean, they sealed the wood and had the air inside and outside of containment tested by an independent, third-party. With their "passed", Titan came back to remove the containment materials. I'll also add that the entire team was masked and socially distanced any time we saw them outside of the containment area. Hopefully, we don't have to call Titan again, but we highly recommend them!

This company is a joke - not a funny one. They are not cowboys at their first rodeo, they're the…read moreclowns who come out before the show starts. The review here is the short list of Titan's malfeasance and incompetence. The full list will be available at ROC and BBB. This company was contracted by my HOA to make significant exterior and structural repairs to my home. I was advised the first day they came out that they would need to remove the electrical panel and I likely would be forced out of the house for days. The contract stated a construction period of 30-45 days. 90 days later, they had never pulled the permit to remove the panel, but blamed TEP for failing to schedule. I called TEP and learned they couldn't schedule without the permit. They also never pulled the required permits for the exterior work. A month after they abandoned the job, they told the agent and lawyer for the HOA, and my lawyer, that the permit expired because I told them to stop work. I was holding the ACCELA print out in my hand - ACCELA is the county database reflecting all permit applications for the 20 prior years. The print out reflected ZERO permit applications. Additionally, county permits are good for 12 months, they had been on the job (primarily not working) for 90+ days at this point. I also had a text message stating the Superintendent stopped the work which I had sent to my lawyer weeks prior when the work ceased. Clearly they have some integrity issues. Titan transported, stored and installed the materials incorrectly, damaging them through the whole process. They damaged the inside of my home because they are unable to use a measuring tape to measure 16 inches. Instead of nailing into my studs, they nailed into my interior drywall leaving hazards all over my home. They unfastened parapet caps and never bothered to refasten them, leaving the bones of my house subject to new damage. The caps blew off in a monsoon. Titan replaced a small section of roofing. After they did that, I could slide my forearm into the large gap they left in roof. This has lead to a mosquito infestation in my home during monsoon season. Who knows what additional damage this has done to the plywood sheathing or the rafters... I hired an expert to evaluate their work, an expert wasn't necessary. Anyone blessed with the gift of sight can see the terrible work Titan performed. The bottom line is they are not only dishonest, but woefully incompetent. If you need someone to deliver and switch on the power button of high velocity fans, they can probably do that. I wouldn't let them near anything that needs repair/replacement. I implore you to heed my warning before hiring the joke of a professional contractor.