They are the absolute best. Had a flood in my house, and they were at my house in 1 hour. Have…read morebeen with me every step of the way, and were so very careful of my goods. I cannot say enough about them. I would like to personally thank Eddie, Mannie, John, Stefan, Mike, Paul, Zach, Bethany, Miguel and Anthony. Anything they can do to make it easier on me, going thru this situation. I'd give them an A+++++!

Working with this company has been extremely disappointing and I cannot recommend anyone use them…read more On July 3, a monsoon storm caused damage to my property, which resulted in water leaking through the roof. Arizona Restoration Pros did good work with the mitigation, and they were able to come out on a holiday and get the fans put in to dry the water damage. The workers were professional, however, they did a poor job taping up plastic barriers, which caused damage to my paint in my kitchen. The employee who put up the plastic told me he didn't have the proper materials for the plastic barrier because it was a holiday and he assured me the company would fix the damage they caused to the paint. Approximately two weeks passed before I heard from the restoration manager, who did come out to the property to assess the damage and made a quote based on photos. This resulted in incomplete paperwork being sent to my insurance company. At no point did they provide clear updates or realistic expectations. Communication was consistently poor, and when we did finally hear back, the responses were vague and unhelpful. It is now September 25, nearly three months after the incident. I spoke with Paul, who took over the personnel had been the restoration manager. Paul said he had taken over for "multiple people" which led me to believe the company is disorganized and either fired many employees or had many quit. Paul told me today that they cannot schedule my repairs for six months. How they did not know they were booked out that far is beyond me. What should have been a straightforward project turned into a frustrating experience due to their lack of professionalism and accountability. If meeting deadlines and having reliable communication are important to you, I would strongly recommend looking elsewhere.

To start off one of their representatives came out on a Sunday when we realized we had water damage…read morein our kitchen from a leaking pipe. Richard and Morgan came out shortly after to start the tear out of our water damage. It was so painful to hear them tearing out my beautiful hickory cabinets, but they did what they had to do. They cleaned up after each day and were super respectful when they were there. Their cabinet guy that pulled our cabinet faces off and rebuilt the boxes was an expert craftsman. Mickey, who fixed all of the insulation drywall and painting got it done within two days and it looked fabulous. They installed the cabinets and granite countertop without any damage. There was an issue with the backsplash tile installation but they made sure it was fixed correctly. I can't say enough about these guys and how fantastic and professional they were. I would take them over a National brand any day. And I am writing this review a year and a half after the repair because I always make sure it turns out great in the long-term.

A big thank you to both Michael and Alfred from BWS. Michael was very professional and Alfred was…read morequick and efficient. We are very satisfied with the results!

I have used Zerorez Tucson a few times for both carpet cleaning and tile/grout cleaning. I like…read morethat they don't use a soap solution and there is no residue. They may use a pre spray for heavy spots. I was initially disappointed this recent last time, because some of the dirty spots in front of chairs a nd heavy traffic areas didn't come out. Althogh he did a great job on two area rugs that were very dirty. They always send out an evaluation email after service. When that came I responded with my disappointmet. I received a call and an offer to send another technician out to see if they could improve the carpet. They came out, readdressed the areas, and it came out great like it has in the past. No additional charge. May have been a problem with the equipment for the previous appt. Their grout cleaning is great, too. Makes the floor look brand new. So I commend them for their service check up and follow-up and wanting to get the job done right, to the satisfaction of the customer. Every technician they have sent out has been courteous, pleasant, and works to please. They have always been on time or early. They will continue to be my go to carpet, rugs, and tile cleaning company.

Due to the blatant raving reviews, we chose Zerorez to clean our carpets before we were getting a…read morebrand new couch delivered. Our technician was Brayden. We expressed concerns over the smell and Brayden guaranteed a more expensive treatment would eliminate said smell. After a day or two after treatment, the smell remained. When I reached out to the company, they said they could send him back out but if there was a lingering smell, we would be charged again to get rid of it. Mind you, at this point we were already $359 + tip down and the issue wasn't resolved. I felt and still feel this is a crooked practice as the original issue wasnt resolved with what was supposed to be a guarantee fix said by Brayden. Someone named Josh reached out from the company, wanted to know how our experience went, asked if we were told about a 'Plan B' when my fiance signed the papers but we weren't. Brayden told my fiancé he was just signing paperwork just to acknowledge the work was done. It's great that the community seems to benefit from this company based on the reviews but given that we now have to hire another company to fix what a 5 star company couldn't with $374, feels absurd.

We absolutely love our floors! My time spent cleaning grout is over. The color sealing…read moretransformed our travertine. Rob, the owner arrived with a crew of four to complete our large job in just one day. The crew, James, Devin, Brennan, Mason were, polite, professional, hardworking and did a fabulous job with care for our home. We couldn't be happier with the results and highly recommend them.

Great work at a price lower than some others I checked. Owner Rob showed up on Monday to view my…read moretravertine floors (~1500 sq ft) and a crew of three, including owner, showed up Tuesday. Completed the entire job in a single day. Friendly, helpful, and knowledgeable. I recommend them highly.

I don't know how this experience could have possibly gone any better! I wanted my fireplace…read moreinspected and cleaned if necessary, ideally in the next several days in my mind and when I called, he was able to come over to the house within, I'm not kidding, barely an hour! He happened to be on the way to another job and happily offered to stop by after that job was completed. The service was phenomenal. Thoroughly inspected the (gas) fireplace, provided great direction in terms of maintenance of the lava rocks the logs, the whole setup, and got up on the roof to inspect the top of the fireplace and the flue, and even rearranged the gas logs in a formation that is absolutely perfect and I never plan to touch again. All done quickly, incredibly pleasantly and helpfully, and at a VERY reasonable price and a great value. I wouldn't hesitate for a SECOND rehiring Lucky Cricket!

They showed up on time , did a great job cleaning out our dryer vent and were reasonable priced to…read moreboot !! They went the extra mile and fixed the wall behind the dryer !!

Everything went exactly as promised and more. Very reliable service, on time, friendly and…read morehardworking. Austin and Dillon went above and beyond Thank you guys !

Great service, very pleased. Austin was communicative, timely, knowledgeable, high quality…read moreinspection and sweep. Would highly recommend.

Used this company for 3 years. Repeatedly failed to provide the service we paid for. The list of…read morethings they missed cleaning is quite long. Numerous times I had to contact the owner and have them come back to finish the job. Their last visit they failed to dust the master bedroom. Nice ladies but attention to detail is lacking. Cannot recommend this company.

I discovered this company when I moved to Tucson in 1999 and have been using them since then. I've…read morenever had any concerns in leaving my house to them and can trust it to be cleaned and cared for. They've even accommodated my very specific needs that aren't usually a part of their normal cleaning. They are efficient and thorough and professional and timely.

Lock your doors and do NOT let this company come near your home!…read more We hired CCR to update our bathroom and kitchen. What we received was over five months lies from our project "manager" Rick. I have never received such horrible service. Long story short we were left with a huge mess in our bathroom for over two months. And a kitchen with no sink or even a temporary countertop. The one star is for the plumbing company and fabricator that we're contracted out by CCR. They were great and told us that they also hated any work with Rick or CCR. I want to say that the company would be good and we just got a bad project manager but if you call the office it's not any better. The only person that would even return our calls was Ricks kid daughter. Anyways, if you need someone to do a quick demo job I would recommend them but for ANY form of follow up, customer service, or human decency RUN from any projects with Rick or CCR.

Alfonso is awesome. So friendly and took his time doing a great job on our older carpet. Thank you!read more