We just finished building our home with Richmond American in a nearby community. I'm writing this…read morereview to warn people about dealing with this company before you hand them any money. We love our neighborhood. We love the lot size. We love the floor plans. That's about all the positive things I can say. Period! The entire process screams of shady business practices. I'm shocked that some of their dealings are even considered legal under consumer protection laws or real estate laws. Beware about all the incentives they offer you to use their preferred lenders, insurance company, title agency. Shop around. Their lender was horrible and communicated poorly with us. They made promises that didn't pan out. They are barely capable of offering a jumbo loan, but they will string you along as if they can so that Richmond can hook you for deposit first. Conflict of interest? Make sure your budget can spare lots of extra hidden expenses above the base price. Richmond expects you to put down a deposit before you're allowed to see exact prices for options. While they quote that average people spend 10-15% of base price, this is rarely true. And their option prices change daily (usually not in the buyer's favor). Nice high pressure sales tactic, huh? During the build process, don't expect to have prompt communication or answers from them. It's nearly impossible to get anyone on the phone. They have all their employees so overloaded with work that they have no time to deal with any extra concerns from customers about your home. This includes talking to managers, division President. Richmond tells you that many of your items are under warranty. Let me tell you how that has worked. For example, the roof. I was handed a brochure packet instructing me to go to a website to register for the warranty. Online it requires information about the installation that I would never know because I didn't install it! I drove to Richmond's office to ask for this information. What I got was the agent mansplaining to me that I should just send an email. Did I mention no one ever responds back promptly from Richmond? Can someone tell me why these details weren't given to me upon closing? But hey, it's just a roof. It's not like we get wind here that might damage it. Other warranties that they didn't give me all the details to complete: the HVAC system, the locks, the window company. Not big ticket items, right? So after my experience, please save yourself the headaches and stay away from Richmond American. If you still choose to do business with them, please get yourself a buyer's agent who will advocate for you alone. You will need one to avoid getting completely swindled.

Steven came to the house in August 2019 for a Fengshui reading. I know it took over a year to…read morewrite a review, but I need to put the recommendations in place and see what happens before I can write a review. He has knowledge on what he is doing, spent some time to make the Fengshui graph of my house, explained what changes are needed for the energy flow, etc. The recommendations Steven gave me some items are easy to do and some were hard, costly, and impractical. He truly cares about the clients and will continue to keep in touch. Changes I did: 1) Moved the appliances with plugs to the good areas in my kitchen and built a buffet shelve extend my kitchen counters,, 2) Put a tall shelve in the foyer to redirect the flow but he wanted the shelve to be in your face and blocking the entrance. It is a very strange placement, but could not do it so I place it on a wall, 3) Remolded my den into my personal office, 4) Guest room #1 has been changed into a dog and storage room, 5) Flipped the living room and built a peace alter, and 6) Hung up a Chinese mirror Feng Shui to reflect the back juju in the front door. I still need to "block" my front entryway with plants or huge rocks and close out my patio area. Steven shared his insights regarding my future my future relationships, health, and overall. I had a chronic illness for the last 6+ years and in April 2020 I was told I was in remission. I have been changing my lifestyle in healthy eating, essential oils, yoga, therapy, sleeping well, etc.

Master Steven is a true professional of his craft. He takes the time to review your home, draw up…read morehis sketch, and meticulously explain what it all means and what can be done to improve the energy in your home and invite prosperity and abundance. He is also very personable and a delight to be around!

From the very beginning when Max gave me a very detailed and thorough estimate and contract, to…read moredesign and construction, you were all very professional and responsive. Thank you to Kori and Tatum for your help with the design. Every day I look at my kitchen and love every part of it. Thanks to Tom for his hard work coordinating all of the trades and answering all of my questions. A special thanks to Dave the cabinet guy for his hard work and amazing cabinet installation. Thanks to Ricardo for my new pantry door installation and his help with assembling all those cabinets. And of course, thank you to all the other trades that did an amazing job and were professional and did top notch work. I can't express how impressed I was with everyone in the organization and how much you listened to what I wanted and came through for me. Thank you so much and I look forward to working with you again in the future.

Tru Builders lives up to there tag line "On Time, On Budget For Your Peace of Mind. Your Contractor…read moreof Integrity" Max, Cassie, and Brad were great to work with. They understood our vision, and worked with us to achieve our goal of turning a tract home master bath into a custom contemporary spa. The tile, plumbing, electrical, cabinetry and finshing details were executed by professionals, who took great pride in their craftsmanship. We are "Over-the-Top" pleased with our Tru Builders experience and would not use any other contractor in the West Valley.

Jennifer had absolutely no idea how to build our house. First 3 months absolutely no supervision on…read morewhat was going on with the building. Next step, nothing happened for several months and the wood started to rot. She didn't take any responsibility or ownership, blaming others for all mistakes that occurred.

Jennifer did a great job and was very knowledgeable about helping me pick flooring, cabinets,…read morefixtures, etc. I'm very happy happy with my new home.

Scary coming into an area and not knowing anyone - let alone people you can trust to help you spend…read morehundreds of thousands dollars. By luck - the first person we started to work with - has turned out to be pure gold. Jack Berwin at Desert Home Premier realty has been such a find!! He has integrity, is honest, patience of Job, and knowledgeable not only of the areas we were interested in, but of all legal aspects and things to watch for to protect ourselves in the process. Plus - very knowledgeable of area plants. I would recommend him and the office to anyone in a heartbeat.

From the owner: Desert Home Premier is a boutique brokerage firm offering hyper local expertise. With over 40 years…read moreof combined experience between Jay, his business partner and wife, Lynn Otlewski, their client centric philosophy and dedication to education is about to take the industry to a whole new level of respect. Otlewski has the heart of a true entrepreneur with the understanding that what has been lacking in the real estate industry is a brokerage firm that is also heavily focused on the success of their agents. At Desert Home Premier, we believe that providing coaching, training, and mentorship for our agents is what gives us the cutting edge. Armed with the most accurate information and the most sophisticated marketing strategies, we challenge our agents to work vigilantly for our Clients - representing them in the best possible way. And should you want to venture again into another chapter, we will remain, and we will be there for you. Desert Home Premier... a new part of your story.

Garrett was instrumental in helping us purchase our first home. Since I was relocating from…read moreCalifornia, I had to search for houses in Arizona while still living out of state. Garrett kept me updated with market insights and new listings, and he even arranged video tours when I couldn't travel. We eventually found the perfect home, and despite heavy competition, Garrett stayed persistent and made sure we secured the contract.

Every transaction we've made with Gluch has been a 10/10 experience, especially working with…read moreGarett. It is not lost on us the time and genuine care he and the team put into making sure we were advocated for and we're forever grateful!