Got carpet cleaning done with them. Staff was very kind and they have reasonable pricing. I am a…read moreno shoes household. I appreciate that they wore booties. My biggest pet peeve is when people (maintenance, plumbers, etc.) put on booties, then go outside to get something and come back in with the same pair, or reuse booties they used at other homes. I was at first worried, but they redid any spots they might have stepped on without me even asking and worked their way out of the house to limit stepping in spots they already did, which tells me they are attentive and actually serious about cleaning!

Office and carpet techs extremely professional and knowledgeable. Would use them in the future.read more

Look no further!! This is your best deal, best service, best value place! Super transparent…read more Excrement quote! Huge carpet selection. Not shady like some other companies where you get a price without knowing why. They charge per sq foot and varies based on the carpet you choose. The quote I received for both second floor and basement was almost half what other people quoted me with a better carpet. Installation was also super smooth. The team is friendly, efficient and clean. Would highly recommend!

The BEST customer service I have ever had with a company! My lower level with three different types…read moreof floors was demolished and replaced with engineered wood. It was a huge job. From start to finish Bob and his team advised me in a timely manner. The crew that did the work were extremely respectful of my home, and their craftsmanship was very impressive. If I could give 10 stars to Floorama in Rochester I would. Don't hesitate one second to call them for your floor.

I can't say enough about Birmingham Design I have been working with Kristi for 10 years now and she…read morehas does a great job of creating the home I always wanted. She listens to what you want and works hard to find the items your looking for to create just the look you want.

As a long time customer of BIRMINGHAM DESIGN STUDIO, I have furnished my home with their furniture…read moreand accessories. I enjoy the presentation of furnishings as they could appear in a home setting, each vignette displayed with finishing touches of artwork, pillows and throws.

My husband and I recently purchased a new outdoor dining set from West Elm and since we purchased…read moreit online and this is the only West Elm location in Michigan they get the credit. When I ordered it it was a bit delayed in terms of delivery (as most things are these days) and during that time the price went down by a good percentage. I called their customer service to see if I could get a price adjustment and they were kind enough to assist and get me the discount. Score! Also, I assumed the items would be shipped but they were actually delivered by the West Elm/Pottery Barn/Williams Sonoma delivery team, and they brought the items and set them up for us. I thought I was going to spend my evening putting furniture together and breaking down boxes but all I had to do was arrange the pieces where they needed to go. Double score! The set is sturdy and great quality. The table is very heavy, as are the chairs and the bench. Our previous table was light weight and as such was beginning to fall apart after a few years. This piece, I think, is going to last us a very long time. And it's made from sustainable wood to boot. Triple score (for the environment!). I can't wait to have our first meal on the deck on this new beautiful set!

Far and away the worst customer experience I've ever had…read more I ordered my daughter a loft bed for her 10th birthday, and I paid for white glove delivery bringing the total to over $3,000. First the delivery crew was an hour late beyond the scheduled window. West Elm also didn't ship the hardware required for the delivery crew to assemble the bed. I was told that I'd get a call in 48-72 hours, so I waited. Of course, no one from West Elm ever contacted me, so I reached out for an update. I was told that I would have a response in 10-12 business days. Meanwhile, my daughter still doesn't have a bed (or her birthday present), and West Elm has left a pile of parts dangerously scattered across her room. I called and asked to speak to a supervisor, and I was kept on hold for over an hour before I was told there was nothing a supervisor could do to assist me. Then, they asked me (and I quote), "why don't I just go to a hardware store and buy what I need to put the bed together?" I would love nothing more than to never deal with this company again, and if they gave me assembly instructions then maybe I would go buy anything I could to put it together myself. I asked them to email me the hardware inventory list and they said they didn't have it. I realize that mistakes happen, and I was just looking for someone to help fix it. Instead, I was met with ineptitude, apathy, and rudeness. Do yourself a favor and buy from anywhere else.

Incredible experience at Nadeau Furniture. The prices are outstanding, easily one-third of what…read moreyou'd find at Pottery Barn or Restoration Hardware, with the same quality (if not better). Everything is handmade by artisans, solid wood, and full of character, not mass-produced furniture pretending to be special. The new owner spent nearly two hours helping me sort through options, explaining woods, finishes, and layout decisions. He has a degree in interior design, and it absolutely shows. That experience is why I ended up buying everything for my condo from him except the sofa and bed. They don't carry sofas and offer headboards only, but for dining, storage, tables, and statement pieces, this place is unmatched. Locally owned, sustainably made, and genuinely special.

The staff seem uneducated and the manager was rude when I asked if any of the prices were…read morenegotiable; a question that I think is completely appropriate considering I pointed out some obvious damage on a piece. He was defensive and dismissive to my question, and then became pretentious: Speaking about how interior designers would recognize the character in these pieces and how their customers get the pieces stained to their tastes. He also reeked of cigarette smoke. Not at all what I'd expect from a store on the outskirts of Birmingham. They had actually had a lot of really cool stuff in there, but I would never give my money to a place that employs such a jerk! Good luck!

I understand this is a laid-back establishment family owned. But in today's economy where…read moreeverybody's looking to save money and going to the big box stores I think it would help if they upped their customer follow up. My wife and I purchased a floor from there and we never received a call thanking us or checking to see how we like our new flooring, that would be helpful and give a good lasting impression that they care about future customers

Creative Carpet is the only carpet store I would ever consider dealing with. The know their…read moreinventory and how to advise you on the right choice for your needs. Our carpet is beautiful. Jim was an absolute jem in helping us position our carpet and loveseats. He outdid himself to help us get it just right. You cannot get better customer service anywhere. I cannot recommend them enough.

Great selection of high end finishes and fixtures, custom furniture and building materials. I visit…read moreoften when shopping with clients! Sarah, The Lux Group

Amazing spot for seeing what's possible for your remodeling or new construction job. Could spend…read moreall day here-like a field trip. Expensive.

I have been using Crowther Carpet for 17 years no one gives you a better value or better service…read morethan Kevin!

From the owner: We have the largest selection of Oriental Rugs and Wall to Wall carpeting in the Area; and offer…read moreRug Cleaning and Repairs and have Expert Installers!

Everything about that store needs improvement their sales people are great no problem. Their…read moreproduct never gets delivered on time or has some kind of issue when it is delivered they do not know how to resolve these issues. I would not buy furniture again from them.

Nice to see some layouts for dining, living and bedroom…read more I was looking around for inspirations for cabinet and storage ideas. Much of the furniture items are made for palatial rooms, many would take up the entirety of our rooms sadly. It's still nice to see furniture set out either way. So few stores left to provide ideas and interior design inspirations anymore. May be a good spot to get a custom rug, good to know.