I recently purchased a bedroom set, dining room table and chairs, and end tables. I can't say…read moreenough about how wonderful this family is to work with. They helped me to find the perfect furniture and finishes for my needs . I was in the store at least 4 times before I made my purchase, and never any pressure to buy. I currently have my end tables and am waiting on my other pieces to be completed. I know these additions to our home will bring our family much joy for generations to come . Our beautiful furniture has arrived and I could not be happier. Thank you for this beautiful addition to our home .

I have gotten a couple things from here and they are all high quality and beautifully hand…read morecrafted. We had a bench custom sized to fit in the mud room, a kitchen table and chairs, and two rocking horses. They go out of their way to help you find the perfect size, style and color to fit your needs. They truly care about their customers. These furnishings will last forever and help create lasting memories for our family.

I'm a sucker for cute home décor shops like The Urban Merchant. I enjoy browsing all of the…read morebeautiful home accents, especially the sparkly decorations at Christmastime. I also got a few ideas for possible crafts that I could make someday, like the gorgeous yet simple acorn twig wreath. I was very tempted to buy the silver and gold resin deer and am now thinking of ways to make it myself as a quarantine arts and crafts project. The prices are reasonable bordering on high end. For example, the glitter deer I admired costs $40. Service could be improved. Most of the sales associates were chatting by the register. No one offered assistance or said hello first. Overall, this is a fun shop for browsing when in downtown Rochester and I will stop by again.

This store is the most amazing place that takes you on a journey during Halloween and Christmas…read morethat puts you in the midst of a holiday movie. We love coming in here and checking out the fun items during the holidays. They have such unique finds that fit your holiday mood. From decorations to kitchen wear, their decorating game is fire. They have so many gems to purchase for gifts or for yourself. I am not sure if they also offer personal designing services, but they would be amazing at that too. They even have small toys and gifts for kids. We found some indoor snow this time that the kids loved. They have the perfect holiday mugs, can't get enough mugs, but this is the perfect spot to get those unique decorations for your house that you won't see at the big box stores.

3/12/2025 Gormans Furniture delivered our leather recliner. We ordered the recliner end of Jan…read more2025 and it arrived just as ordered. We were wanting a smaller, less bulky recliner for our upstairs bedroom and this style fit our needs. The craftsmanship seems to be well made, great quality and the pricing was a bit on the higher side. The delivery crew took great care getting the chair up the stairs and around the corner without scuffing the newly painted walls or the chair itself.

I decided to stop here to see if I might be able to find a bedframe that would be reasonable and…read moredecently priced. The last time I went to this store was at the Novi location. Our whole living room set and dining room set is from there. Not exactly the most cheap place or low end. Let's see what we can find today. Nancy greeted me at the front door. She asked me what I was looking for and I told her a bedframe. She told me that there's displays set up all around the store and to feel free to look around. I perused around the store looking at every bed and the location. I only saw a couple beds that were of interest to me. I finally went back and looked for Nancy and asked her if she had any darker finished wood bed frames. She flipped her page and I noticed that they had a lift bed available. Interestingly enough we've been looking at lift beds for the last couple weeks now. This is the first time I am seeing it at a store other than IKEA. The bed I picked out by Durham with the Soma wood finish came to just under $3700. With the current discount from 40% to 70% off it would be $2,771. It's made of solid wood and I picked a simple wood panel board as well as footboard. It also has solid wood bed rails. The lift itself is a steel metal frame. There's a $99 delivery charge. Their delivery workers and staff will install and unpack the bed frame for us. The lift bed allows for storage underneath the bed, and the metal steel frame will provide the appropriate support for the mattress. And no longer requires the boxspring. Nancy said it could take about a week before she gets word from the warehouse on when the bed will be available for delivery. She said it could take up to 12 weeks to get the bed, but she would know more when she hears from the warehouse. She will let me know in a week or so and text me an ETA. No contact after two weeks about my delivery date. I had to reach out to the store to find out for myself after a few weeks after my purchase and no calls. The customer service was already tepid up until the sale was in the bag and papers were signed. Not what I was expecting for a more expensive store and definitely not the same level of customer service as what I received from their Novi location. I suppose I should have gone back to their Novi location since I have always had better customer service and experience there than I did at the Troy location. No word after 3 weeks about timing for my lift bed delivery, yet I received a text from the sales woman asking to leave her a review after a week. Does she really think she's going to get a glowing review without following-up with me and letting 3 weeks go by without any information about my order or any timing updates at all. It feels like good customer service is now become more of an exception rather than a rule. Follow-up and follow through should be a rule and not an exception in this or any service industry. I spoke with Delora at the billing or main desk area. She said Nancy is usually good about following up with her customers. She gave me the latest ETA for delivery for end of April. Who knew it would take 3 months to get a Wood Lift bed. I received a thank you card from my sales rep, Nancy P. Over a month after purchase. I kind of felt bothered that she has asked for a survey and now this empty thank you card to me. It feels very much like her going through her normal process or motions as the role of a sales woman at this point. A call or text to let me know what I could expect my ordered bed is all I cared about. If you want to know anything about your delivery, best to reach out them, as they would likely not have contacted me until it was due for delivery and to collect the other half of the dues. I paid half the day of the purchase, and I will pay the other half the day before it gets delivered I finally got a call by end of March that my bed was in stock and ready to be delivered and assembled. I spoke with Shelly. She and I arranged payment for the other half of the statement ahead of delivery for the first week in April. The bed took about 10 weeks to come in for delivery. Does that mean my bed is newly built then. I put the order in on January 21st. I got a call a few days prior to the delivery date that gave me a 3 hour window, 8AM to 11AM. The delivery was the easiest part of the entire experience. Called me about 10-15 before coming to the house. They were in and out in less than 40 minutes. The new lift pad goes up quite easily from the metal frame. It definitely takes much more force and energy to drop the bed back down. The color matches the existing dresser and bedroom set in the spare bedroom perfectly. I do like the simplicity of the headboard. Hopefully won't bed lifting and dropping the bed too often.

High quality, excellent service and delivery. We recently purchased a new sofa and Jasen's…read moredesigner Lottie was wonderful in helping me narrow my choices to the ideal sofa. We haven't purchased upholstered furniture in a long time and I was worried that the quality would not be what it once was but I was wrong. We got a beautiful sofa (added an upcharge for extra firm cushions) at a reasonable price. Delivery was o time and went perfectly. I won't be waiting so long to replace the rest of my furniture.

I bought a mass-produced desk from Jasen's that ended up having an issue and a replacement part was…read moreneeded. The replacement part arrived but also had defects (no fault to Jasen's, this was poor quality control from a supplier from overseas). I was given an option to either order a third part or I could return it nearly a year after purchase and use the money towards a different desk, I opted to build a custom desk through Jasen's and it was a wonderful experience. For the price, if I built this myself I wouldn't be saving much and that's not taking into account the cost of my hourly rate. Joe was with me every step of the way, ensuring that everything was handled properly and all the details were covered. I highly recommend this place. They have great customer service regardless of what other reviews say and they went above and beyond to make sure everything was right.

This store has nice unique pieces and friendly staff however, the prices are ridiculously high. I…read morewas recently in the store and noticed a Drum Chandelier that caught my eye for $399. I did a little shopping around and was able to purchase the same light at The Home Depot for $179. This is more than 200% markup which is unacceptable. While in the store that day I did purchase a mirror that had to be taken down from the wall and put back in it packaging. That was kind of a turnoff. While this store does have nice pieces, I dont believe I will shop here again due to price gouging. There are plenty of alternatives to living mode.

Over priced , son is always being disrespectful to his Dad, whiles potential customers are in…read morestore. Things are there a long time with no markdown yet (it's been over a year) . By this time so many have sat on this couch I've been eying and hubby says it's used at this point. I've made multiple purchases here in the past. Just not the same. I hope they get someone to help them figure it out, it won't be that bratty (old) son. I was so bothered by the way he spoke with his Dad...

Service is excellent! They have many unique, quality, fun , beautiful items for home & gift giving…read more Their prices are reasonable & some items $ price changes w the time it is in the shop. It is a fabulous place that you should definitely check out!!! My friend & I have been going there for years. The items are always changing! They have great furniture , outstanding lamps , artwork fun books & party towels , funny napkins. Lovely glasses for entertaining. Decorating ideas along with that perfect item you didn't know was perfect!!! I love it there !

We are very happy with Shelby design center. They Installed our new Kitchen. New Wood floors…read morethrough out the out Including the basement. They also did two bedrooms in carpet. They were their own time. Did a wonderful job. I would recommend she'll be designed centre to anybody.

Large selection of lights for both indoor and outdoor. Friendly helpful staff that tries to help…read morebased on your style of home and decor goals.

I love browsing through this store whenever I'm out this way. It's fresh and clean and neat…read more There's plenty of help on the floor and the best part is there's always that "special something"that I find or can't live without ;-) Besides the sugar containers that I posted a picture of, I purchased some glider cushions recently and I love them. I can see myself coming here every month to browse because it's an adventure with not knowing what you'll find next with every twist and turn down the aisles. And most importantly... the prices are very reasonable.