The women there was extremely helpful with all my questions and alterations They have a nice…read morefitting room Prices are good and the detailed work on my gown was excelent

I had a pair of pajama pants that I needed hemmed by the next day. The lady who fixed them for me…read morehad them done exactly the next day and they were PERFECT!!

I had a special occasion pop-up unexpectedly and needed my suit cleaned within a few days. A…read moreco-worker recommended West Cleaners and said that they should be able to get it done quickly. I dropped it off on a Tuesday afternoon and asked how soon it could be ready. The lady working the counter was very friendly and said that while they usually ask for two days, she would try to have it done by the end of the next day and to give them a call then before coming in. So, I called back that Wednesday afternoon and it was ready. They did a great job with it and I appreciated how they were so accommodating in getting it cleaned so quickly.

I've used the wash and fold service 3 (4?) times and I love the quality and the fast turn around,…read moreand the low price with no minimums. However, there is no system in place to verify what items you bring in. (ie. They don't count the laundry with you or do a checklist you sign off on, or anything to make sure that what you drop off, you get back). First load I reported I was missing a sock, second load a dish towel and last load (yes, I know. But I really just felt like it was a huge coincidence) I left my own hand written inventory with them, which I could see that they referred to. So, today at pickup when I counted and found the pants short one pair (6 recorded but 5 in the bag) I called the main line again to report (which appears to be the manager and/or owner personal line) and was told that my inventory was wrong but they didn't tell me at any point because they "didn't think it would matter." I was told that they've never had to do a customer inventory before and no other customers seem to have this problem, I can come look through the small items they have that sometimes get stuck on the insides of the washer/dryers and see if my sock and dish towel are in there. ( So... things do go missing? I thought it was just me). When I tried suggesting to the manager that they do an inventory of some kind so there would be zero misunderstanding, I was told that the system of checks and measures they use (which is not mixing customer items) have been great, until now (me). I got the same flippant attitude when I called about the sock, and I felt so stupid when I hung up for even calling about a two dollar sock. Today when I called about the inventory discrepancy, it was clear that the manager was irritated and thought I was the problem. I've never threatened or complained. I've been kind, and have been trying to be helpful bc I really wanted to use this service. But no convenience is worth being condescended and gaslit over. Or, oh yah, having your stuff magically disappear.

These folks know how to run a dry cleaning business. They do a great job on my shirts (rarely lose…read morebuttons here or get shirts torn) and they did a FANTASTIC job on a suede coat that was very worn and soiled. Always polite, always pleasant, and no restraining order like at the other place... They did a GREAT job on another leather coat, which looks like new again. If I could give them another star I would. They even sewed a button back on they had accidentally broken, without complaint, and with no threats, and called my attention to it and offered an apology. Good integrity and great work ethic.

They did a great job with what we needed. What really impressed me about this place is they took my…read moreclothes out to the car for me because I had my hands full carrying my baby and it was raining outside. They didn't have to do that but they obviously care about customer satisfaction and service. They went the extra mile and for that I am greatly appreciative!

Moved my dry Cleaning to them because my former cleaner in…read moreConmerce always messed up pressing my shirts and slacks. Now my clothes have a nice neat crease instead of odd or double ones. A very nice staff and quick turnaround time.

Good service. Clean Clothes. Friendly people.Reasonable prices…read more There's a second storefront on Business 442 North of Demorest.

Perfect! Exceptional customer service and she did a wonderful job! Definitely my new seamstress!read more

Ladies,do yourself a favor and NEVER, EVER, EVER, EVER do business with INITIALS, INC. It's a hack…read morebag company. I've had problems with each of my 3 parties I've had over the past three years, but this was by far the worst home party experience ever. From the "Creative Partner" all the way up to the supervisor was nothing by lies, dropped balls, excuses, run around, and apathy. I'm still waiting on items that we're ordered a month and a half ago! Items that were charged but never ordered and items that were ordered and needed replacing due to incompetence, yet never reordered. I've been in touch with them 6 times in 3 weeks and still...nothing. They say they'll call, but don't. Nightmare. All three parties were screwed up and took months to receive items. I gave the partner many chances for redemption to get screwed over in the end. Do yourself a favor and avoid this company like the plague!!

Love Initials, Inc. great quality, durable fabrics. Monogramming is free! I was skeptical at first,…read morebecause I've ordered other similar products that didn't hold up too well, or felt flimsy. The outside of most items wash well with a damp cloth, and I get a lot of use out of all items I've ordered.

Eddie Re-soled my Red Wing Iron Ranger boots. They were only about a year old, but the original…read moresoles were very stiff and difficult to break in. He put a new leather mid-sole along with some more flexible soles on the boots and they are much more comfortable now. He did a great job and I will definitely use Red Shoe House again in the future.

I had these folks fix my very comfortable work boots Re…read moresole job.. the job was done in a couple of days and they look good..(not the intention) and function great! 60 bucks about Half what the boots cost New. A good value and a perfect fit. I'll be back..nice folks.

Old fashioned shoe repair done right ! Boots cleaned & shined & my beat up Italian loafers were…read moreresown where needed & cleaned & shined. A little pricy but Hey ! I'm still livin' in the '80's.

Absolutely love the owner, veteran, Doug. Not only does he do an amazing job on repairing Handbags…read moreand Shoes, but he does a fabulous job cleaning boots and everything else that you could possibly need done at a fair price..